Amanda - It certainly sounds as if you are trying to…read moredownplay the entire incident. You and I both know you are trying to make everything look like lollipops and rainbows for the general public. That way you can avoid the real issue. The food you describe definitely sounds great, but that's not what we were served. Only four people know exactly what was served: the chef, the waitress, and the customers. When we go to a professional establishment, we expect a professional product. As a professional cook, I would have been embarrassed to let that food leave the kitchen. As a professional waitress, I would have been embarrassed to serve that food. I am not interested in what your "team" told you. YOU DO NOT KNOW WHAT WAS SERVED! Why wasn't there any concern while we were there? We voiced our concerns at that time, both to the waitress and the cashier. We paid for a lousy meal. If we wanted a bad meal, we could have eaten at home, with me as the cook. Getting down to basics, how about we tackle the issues one at a time. The hashbrowns were NOT golden-brown as you have described. They were a hard, crusty, very dark-brown...even black. You folks can cook decent hashbrowns. I know, because I have had them before. The toast was definitely over-toasted. The slices were also very dark-brown...to the point of being burned. Again, I have had good toast there. What happened? The eggs were "okay". The ham came out nicely. The salad was wilted and not tasty at all. The baked potato was mushy and lacking the nice white texture. I don't remember having had shrimp that bad ANYWHERE. And I am in my 70s. I ate the toast. But only after I piled on as much strawberry jam as I could. I ate some of the hashbrowns. But only after I piled on A LOT of butter. My wife ate some of the salad, but was not happy at all with it. She tried some shrimp, but was even more disappointed in that. She wasn't interested in even trying the baked potato. We finally decided we had put up with enough, paid our bill, and left. Management doesn't decide whether a customer was served a good meal...the customer decides that. You can try to "explain" to me whatever you want to about that meal. But that won't sway my viewpoint...I was there!!

I was disappointed in our visit today. I called weeks ago to ask if we could make a reservation for…read morea party of 10. I was assured that it wouldn't be a problem. We called the day before to confirm numbers. When we showed up today, they had us seated at 3 different tables. It was never mentioned we couldn't sit together (even though they had longer tables available.) Someone in my party ordered a beer. They said they didn't serve alcohol, even though the front of the menu proudly stated they had alcohol available. I ordered my sandwich. The waitress asked what side I wanted with it. I told her the menu clearly stated sandwiches were à la carte and didn't come with sides. She pointed to her electronic pad and said it was asking what side I wanted so it must come with it, so I ordered a side. Guess what? I was charged for my side. I didn't want to make waves so I just paid for it, but three strikes and you're out. Food was okay, fries were pretty salty, but the aforementioned items made it an overall disappointing visit.

Emerald's never disappoints! Great meal and atmosphere, highly recommend!!…read moreExcellent restaurant, worth the price.

I stay in Algona on business every 8 weeks or so and this place is a must. The food is always…read moregreat! Like the Baja chicken and salad bar. One thing that is out of this world is their homemade soup (especially tomato basil). I travel around the US and eat at all kinds of great places, this soup has not been matched. It's crazy, right in little Algona. Service is always solid as well. Go enjoy a nice meal at this place.

Truly excellent burgers cooked to perfection paired perfectly with the homemade onion rings…read more Extremely friendly and welcoming staff that made a couple great f out-of-towners feel at home. Great selection of taps too!

Always a good time. Call ahead and make sure they are serving food! But whenever the grill is open…read moreit's worth a stop. My fav is the weird combo Fourth of July burger which is exactly what you love about summer. Baked beans, potato chips, hot dogs, and a hamburger it's enough for two meals and I always have leftovers! My friend got the crab Rangoon something also was yummy! It's a bar so it's dark and chill. Everyone's friendly and it's always clean.

I got the grilled buffalo chicken salad and had a black hair in my food. It wasn't from my server…read morebecause she was blonde.... They took it off the bill at least.

Been eating here for years and then food is always fantastic. Not sure why the ball was dropped…read more Walked into the resturant at 7:10 as we were afraid since the stop serving around 8:00. Waitress sat us at table and other waitress would be with us. Same waitress sat with customer who walked in 10.min later and took her order while we were not even approached by anyone after being seated. Another couple was seated and then requested to be moved to another section of the resturant due to being cold. We waited another another 15 min and decided to leave as no one had approached to even offen drinks. Seemed that the waitresses had some hostility towards eachother. I hope they get it together as I was highly disappointed as I was looking foward to their prime rib.

Good food and service at a reasonable price, including soup and salad bar offering severalsalads…read moreand tossed salad components.

The salad bar is very well stocked with fresh lettuce, salads, fruit, pudding, soup, and crackers…read more It is a great meal and delicious. The service is efficient and the branding iron decor is vintage but tidy. They just celebrated a huge milestone for being open and serving. We can see why!

This casino you do not want to go to if you are colored because they discriminate on your skin…read morecolor. You will not be able to win jackpot $10,000 not even $2000 if you are colored. Many colored people have been going there, and their name has not been called For promotions or get any money that is $2000 and up if you can even get $2000. Most of the time I can only get $50 and if your color your tier will drop quickly as you got it. If you're not colored regardless, how many times you come there you'll always keep your tier And you'll always sit down and start running bonuses and jackpot. I do not recommend any colored people. Any color people go to this casino. This includes Hispanics Africans Micronesian and Black people.

Not very friendly. Very tight machines. Did not eat there so I have no idea. I would try it again.read more

Hidden Gem!!! Small towns always have the best bar and grills! I have visited this certain Bar &…read moreGrill several times and have been pleased every single time! Food is great! I have yet to try their Pork Chops(because I'm not a huge pork fan) but everyone who has had them, says they are AMAZING! Staff is so kind and friendly! They have daily specials that are always a wonderful. I would recommend this place to anyone that lives around the area....the little drive is well worth the trip!

Friendly staff. Didn't try the food (except for the microwave popcorn) but as far as I could tell…read morethe locals drinks were stiff and won't break the bank. We had tap beers. Interesting decor with old beer relics on the walls. Fun place to swing by for a drink.

Just moved here and this is my favorite restaurant. From the service to the food it's amazing.read more

Service and food were great! Sat immediately, food and drinks came quick and server was attentive.read more

In town for a quick visit and decided to give this place a try. All of us had burgers and all were…read moreextremely satisfied. Great flavor, cooked correctly. Wait staff were efficient and friendly. I did try one of the Top Dog beers, very tasty. Relaxing, comfortable atmosphere.