Today we had our fireplace serviced by Bowen Jacobs. This is the second time he has taken care of…read moreus. You just cant get a more professional and knowledgeable individual. He is so skilled and efficient!!

We're looking to redo our fireplace, so I made my way to one of two Crofts (the other in…read moreBountiful). It's strangely tucked away betwixt a Tuesday Morning and a rue21 in a corner of Brickyard Plaza. The hulking shadow of the HomeGoods/TJ Maxx almost makes it invisible, if not for the shimmering flickers from the fireplaces inside. Great service! The staffer showed me the different types, gave recommendations on the kind I was looking for (actual wood-burners), and, in a shocking departure from the regular salesperson tactic, gave me pretty specific price ranges for my needs. She also gave me space to look around and didn't lurk over my shoulder. A+ work here. I describe Croft as an "Oh I like that one! Oh I like that one!" sort of place. You see a killer modern style that you like ... then a red-brick one that you like ... then a rounded frame one that you like ... and so on. You'll come out brimming with ideas. Still, Croft is a "full service" kind of place. They can help with material selection, work from your design, and give you professional design idea. Cast stone, brick, tile & rock, and other types of mantles, as well as the cabinets or shelves above (or to the sides). So, essentially, if you see something you like, you can get it, but if you don't, they can make it. You'll find the big brands of fireplaces: Valor (expert in radiant gas); Real Fyre (vented log sets); Fireplace Xtrodoinair (big on high-grade steel and glass, as well "Green" fireplaces); DaVinci (bringing sizes from small to the OMG of 21 ... you heard that right, 21 FEET); and Dimplex (very modern in their designs). I went in looking for a fireplace and may up getting even more! Croft has a great selection of burning stoves, including Lopi's large selection of wood- and pellet-burning stoves. If you want one of those brass burner fire pits, Warming Trends brags that theirs will give you "Twice the Flame, (but use) Half the Gas." It's a large, narrow store, with fireplace examples lining the walls all the way down. They must have 20-30 fireplaces in this joint. Croft Fireplace Center is a great place to start (and maybe finish!) your fireplace journey. As for my fireplace remodel, I'm just gettin' warmed up!

Does not return calls for repairs. I have called multiple times for a broken blower and get routed…read moreto voicemail with no response. Terrible service.

There was hardly any communication with our sales rep. Our meter was set over 3 weeks ago and…read moresupposedly our fireplace was installed over 4 weeks prior to that. I kept reaching out to our sales rep trying to find out what's going on since the meter has been set for weeks. I couldn't get any answer from him for a while. He kept saying he's going to get an update for weeks. This took way longer than promised and our sales rep was not that great. I couldn't get any answers from him and when he did respond it was short answer yes or no. I would really expect more from this company. Next time I would go with another company for sure.

Can you say hoodwink? I was told for a $150.charge for…read moremaintenance that everything was fine. Degrees Above had to come back since my fireplace kept shutting off in 30min. Without mentioning a price he recommended a new control board MIGHT be necessary but he had moved things around to prevent further damage.He even volunteered to return with a piece of metal to protect the original control board if the problem persisted. Slick is too nice of a word to describe a company that must UPSELL deceitfully in order to survive. Beware! We were forced to pay an additional 130 dollars for the ripoff.

Great service! We had two older gas fireplaces that were barely functioning. He came in and fixed…read moreboth of them in less than an hour (even though my puppy wouldn't leave him alone) and now they're blazing, clean, bright, and putting off way more heat. He even made sure to lay blankets down and vacuum up before he left--he left it cleaner than when he got here. Couldn't be happier.

I contacted this firm about an issue with a fireplace. Very helpful and friendly. Will definitely…read morecall them for HVAC or fireplace work n the future.

From the owner: I Know a Guy HVAC is your trusted, locally owned heating and air conditioning company in Salt Lake…read moreCity, UT. With over 50 years of combined experience, we specialize in heating, air conditioning, furnace repair, AC repair, gas lines, fireplaces, custom duct work, new construction, and remodels. Our commitment to exceptional customer service and honest, competitive pricing ensures you receive the best solutions for your comfort needs. Contact us today at (385) 455-4700 or visit our website at iknowaguyhvac.com to schedule your service and experience the difference.

My mom had her furnace replaced and got a new AC back in 2013 from Comfort Solutions. Her AC…read morestopped blowing cold air this summer so we called Comfort Solutions to come and service it. A tech came and then called a Consultant (salesman) to come out. They told her that the compressor was fried- their words. They said they could replace it for $4000 but since the unit was old the other parts could stop working and they couldn't guarantee they could replace them if that happened. They recommended that she get a whole new AC and it would cost $9000. My mom is 85 and on a fixed budget. She has awesome neighbors who watch out for her. When she told them she was replacing her AC they told her to cancel and they wanted to check on it first. She did that and one of her neighbors who knows how to service ACs came over and checked it out. He said it looked great and it only needed Freon. $60 later it was fixed. I don't understand people who can do this to old people in good conscience. I don't think we will be calling them again. Don't take the first quote you get and get a second opinion before making a decision. Buyer Beware! **I wanted to give 0 stars but it wouldn't let me**

The service guy got our fireplace working again; and that's good. However, he totally ripped us…read moreoff. He had to replace a valve; I checked online and the valve should have cost $150 to $200. He charged me $550 plus $150 to install the valve. I will absolutely never call these guys again. BUYER BEWARE!! M.Rognon Herriman, Utah

I cannot say enough good things about Love's Fireplace. They absolutely saved me right before the…read moreholidays. My fireplace is my only heat source in my basement apartment, and because of my disability, going without heat isn't just uncomfortable--it's unsafe. When my fireplace stopped working, I was terrified I'd be stuck in the cold. Love's Fireplace stepped in immediately. They treated my situation with genuine care and urgency, coming out after hours so I wouldn't be left without heat. Anton was kind, professional, and incredibly knowledgeable. He didn't cut corners, didn't rush the job, and explained everything in a way that made me feel comfortable and confident that I was in good hands. What meant the most was how compassionate they were. My mom was worried sick that I wouldn't have heat, and Anton reassured both of us throughout the whole process. He went above and beyond to make sure everything was working perfectly before he left. Because of Love's Fireplace, I'm warm, safe, and able to enjoy my home during the holiday season. Companies like this are rare--people who actually care about their customers as human beings, not just appointments on a schedule. If you need anything fireplace-related, I HIGHLY recommend Love's Fireplace. They are exceptional. If you're located in Lindon or anywhere in Utah County, they're the best people to call.

Well, they are a find! We called them after having Love's recommended by one of the gas fireplace…read moredealers that carried the brand in our home (we'd purchased the house a few years ago). The fireplace is probably 25 years old and no idea when it had been last serviced. Porter from Love's basically reconditioned it-- new paint, some new parts and a thorough tune-up. It works perfectly and looks new. Love's is definitely the go-to experts for gas fireplaces and the only people we'll call in the future!

Our experience at Hearth and Home was very poor. There was little to no project management…read more Contractors were not aligned, not scheduled properly -- nobody was working to get our fireplace install done. Office care and follow-up was insufficient; no-one showed follow-up or leadership. I had to manage it all. And there was a lot of basic incompetence: the wrong fireplace being ordered and installed; the facade covering not being scheduled, then turning up in the wrong size. And so on. I have a busy working life, like we all do, and frequently I had to cancel work plans with little or no notice, to be at home to let contractors in, who then didn't or couldn't do their jobs. And when I reached out to the Hearth and Home office, fingers were pointed, but the job wasn't resolved. I'm left looking at a big invoice that I don't think this company has earned. They have made my life stressful, I'm really aggravated by the experience. Two months after I walked into the Sugar House office, the job still isn't done. In sum: I can't think of a more earned one-star feedback than the useless team at Hearth and Home. If you read this review, go somewhere else, please.

CJ installed our fireplace perfectly; it looks beautiful and works like a dream. Gary at the…read moreshowroom on 21st helped me pick out an insert model that was both aesthetically pleasing and within my budget. Both guys were super-pleasant to work with, and we had a great experience all around, from the initial purchase through to the actual installation, from start to finish. I highly recommend CJ, Gary, and the folks at Hearth and Home!

Hard to give it a review when there was really nobody there to answer any of my questions on a…read moreSaturday afternoon. Asked about prices they just gave me these ranges of things that meant nothing and didn't really seem like they had somebody that wanted to come out and take a look at the project- Who has time to return to a place like that and get a bit?

Super friendly estimate process and reasonable prices. I ended up going with a different company…read moredue the I the product I liked. They seem like they are trying to make a turnaround for better customer service and experience.

Of all the contractors I've worked with Matt, is by far the best. He's knowledgeable about all…read moreaspects of contracting from electrical to plumbing to design and more. He doesn't try to upsell you, rather he finds and offers creative solutions that others might not think of that results in a better end product for less than expected. His craftsmanship is solid and has held up over time. Anytime I need work he will be the first person I go to. I have had him back multiple times to work on many different projects and he has never let me down. I highly recommend him

Matt recently did a complete bathroom remodel for us. He was both knowledgeable and professional…read more Matt enclosed the work area in plastic sheet, and vented the dust out the window with a filtered vacuum. He cleaned the area after each days work. He was patient, and addressed all our concerns and questions promptly. The tile work was perfect, the vanity cabinet he designed was well made, and customized to our needs, and all the surface work from the floor up was excellent. Matt showed a good understanding of the plumbing and electrical, as well as all the codes and specifications needed. We couldn't be happier with the final result.