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    Batteries Plus

    Batteries Plus

    (20 reviews)

    Had an appointment on 11/18/25 @ 10am to get a New battery installed in My vehicle. Come to find…read moreout I was scheduled when only one person was staffed. As the associate began to uninstall my old battery customers started to come in one by one. I understand he had to attend to the customer that just walked in, but i was made to wait an extremely long time for my battery installation, and i was also a customer and one who had in advanced paid and spent almost $300. I should have been re attended to after the customer was taken care of, rather than left waiting outside for almost if not 20 minutes, while customers kept coming in. When the batteries plus associate was quickly lowering the new battery to install it into my car, he slammed it onto the metal clip that holds the engine air filter compartment shut, causing the plastic bottom that holds the clip in place to break off, and the clip fell off underneath the vehicle, we both heard it. The associate got down onto the ground and found the clip on the floor and proceeds to tell me and i quote "I did not do that, It was already broken." Even though I was standing right there watching him the whole time installing the battery and saw him break it when he quickly slammed the battery onto it. Also, there is no way possible the clip would've held on with nothing holding it during the entire ride to batteries plus if it was broken already before hand as he claimed. He definitely broke it there and then. I can't replace that part since its part of the engine air filter housing itself, and that whole part would have to be replaced to resolve the issue. I wouldn't have bothered to write a complaint over the wait time, though that was poorly handled, but the fact that he not only broke a piece in my car, but then wasn't even honest or apologetic about it made me definitely have to write a complaint about it. unfortunately, the receipt does not show the associates name, the only thing i see close to a name is "danwil". I won't take my vehicle here for anything again after this experience

    I just dropped my watch for a battery swap picked up w the…read morechipped display. they said we can not proof it. JUST RIDICULOUS!!!!!!

    A-1 Quality TV & Appliances

    A-1 Quality TV & Appliances

    (32 reviews)

    This has been one of the worst customer service experiences I've had…read more I paid for a protection plan, scheduled service twice, and no one showed up either time. No call. No explanation. Nothing. This service company Assurance keeps assigning is almost impossible to reach, and when you finally do, they act like your time doesn't matter. What's worse is that Assurance knows this--because I complained after the first missed appointment--and still reassigned the same unreliable company again. I even contacted Home Depot, where I bought the appliance, and was told I had to keep dealing with Assurance since that's the insurance I paid for. So basically, I paid for coverage and got stuck in a loop of missed appointments and finger-pointing. I read one review stating that it is not this company's fault when they do not show up because one as a customer has to call them after being assigned by Asurion. This review explains that the procedure is that us as customer have to call the company once Asurion has assigned our claim/repair to them because they are not informed about it by Asurion. Well, both times we did just that, as soon as I our case was assigned to them, I called them and they confirmed the appointment and stated that the date of the service, they will call with a more accurate time slot. Both times we made arrangements so either my wife or me would be here waiting because we did not want our daughter or my mother-in-law or my brother-in-law handling this. We kept calling this company to inquire what happened with the service appointment, but they were either impossible to reach or rude and less than helpful when reached. Talking about this experience with my sister, we found out that she had the same bad experience of no show and rude answering from the staff. Reading all these reviews I can see that this is a pattern with them, and following the steps that the one favorable review I read here was not the solution. I wonder if this is part of the reason Home Depot has Allstate now instead of Asurion. It is a shame that one gets no service after paying a 5-year insurance. Bottom line: I paid for insurance and received zero service; we contacted the three parties related to this claim, the vendor, the insurance, the service provider assigned to our case, and we were trapped in a loop of non-compliance and finger pointing. I have lost my confidence in Home Depot, for they keep this going, and in Asurion for they keep assigning the same provider. I would be looking at other stores to do my purchases. Save yourself the frustration.

    Don't try to get a hold of these people, they don't return phone calls, they don't check…read morevoice-mail, half the time voice mail is full and you can't leave a message. Then they close out your ticket with Asurion when they never even called you back! Was trying to get my TV repaired with the Asurion insurance through BJ's what a joke! Now I have to start over again with a new claim and I made sure I would not get this company again! I'm not even sure they exist!​ Thanks A1 for wasting my time and bow I still with out a TV during the holidays no less!

    iFixItShop - electronicsrepair - Updated May 2026

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