I would not recommend this store to dust off the screen of a phone or tablet much less attempt to repair it. If I could give less than 1 star, I would. We took an iPad 3 to iFix on December 20th to have a broken screen replaced. We called later that evening and went to pick it up after they said it was complete. We tested the iPad while at the store in front of Tyler, an iFix employee, and the power button wouldn't work, the magnetic closure to put the iPad to sleep wouldn't work, and you couldn't lock/unlock the iPad. They also scratched the body of the iPad around the edges when they replaced the screen. Tyler made a note of the issues and agreed we could bring the iPad back for repair after the Christmas holiday. While we had it, the screen detached from the iPad body. We took it back to iFix on or about January 9th. We had to swipe (erase all content) off the iPad for them to repair it, so we had to buy a new one to replace this one in the interim. We have received NO communication from anyone with iFix since that time unless we've called for a status. We have called numerous times to speak with the manager, David and Tyler the original employee dealing with us on this. Each time it's the same story...they're working on it and since that time, David is no longer with them. I emailed all of the contacts on the Corporate iFix website and never received a response. The employee we were dealing with, Tyler, can't tell us anything and he said the district manager was now handling our case. Amber Wells, the District Manager with iFix, and they would not agree to refund the $196.19 we paid for the screen replacement and she said they can't repair it. I filed a Better Business Bureau complaint in March and iFix never responded to it. The leasing manager, Rhonda Clark, at Wiregrass Commons Mall has attempted to get this resolved with the owner but has not been successful. Apparently there are other customers who have complained to the mall management because iFix won't stand behind their work, lack of work, or whatever you wish to call their shoddy attempt at service. It is May 21, 2014 and they STILL have my iPad. Nearly 6 months later and nothing from them...no attempt at resolution at all. At the very minimum, they should refund what I paid for the repair. Unfortunately now, I have no confidence that the iPad will ever work the same even if someone else replaces the screen. PLEASE don't make the mistake of taking any devices to this store. 1/7/15 Update @ the request of Tyler from iFix who stated that I've continually bashed this business. That is absolutely not the case and everything I've stated above is the truth and I have all of the documentation to prove it. On September 17, 2014 I filed a Statement of Claim with Small Claims Court in Houston County, Alabama. I received an email from Chris Kelley, Owner of iFix, on September 29 in response to the Small Claims Court claim that was served at his business. His email was attached to a reply to my email from February 12, 2014 in which I was begging anyone to respond in an effort to get this situation resolved. The case was dismissed on October 7, 2014 at my request because we settled out of court. iFix reimbursed me $1,030.10, for the price of a new iPad, court filing fees, and the amount we paid for repair...9 almost 10 MONTHS after I took the iPad to them. I stand by my rating of this business and would not recommend anyone conduct business with them for the simple reason that you can't depend on them to promptly address any issues or escalate them to the appropriate management entities if the store is unable to resolve them. While the situation was eventually resolved, it absolutely should NOT have required legal involvement, which was a last resort. Excuses were given such as transitioning of management and lack of communication but it is inexcusable that it took 9 months and small claims court to get the situation resolved. read more

This is a wonderful cell phone repair store. I came during Black Friday in urgent need of my phone getting fixed. They said my phone will be done in 1 hour and it was. Everybody was real personable. If I need another cell phone repair I will go here. -diabetes89 read more

Needed new phone cases and wasn't able to get any local so I got a hold of my old friend Tyler and he fixed me right up and shipped them and we got them in the next day! Great service and always friendly read more

Took my iPhone 7 in for a screen assembly replacement, got it back with a new screen and a broken home button. Replace the home button and Touch ID will never work again. This is where I'm at, I'm stuck. To make matters worse, the store manager says this is my problem, not theirs. She was absolutely unapologetic, and didn't even offer to help, in any way, shape, or form. Find somewhere else to get your electronics fixed, these people are useless. read more

I broke it they fixed it Cheaper than a new phone and fast Can't blame the dog anymore read more

Left an iPhone 5s to get a new battery. A week later no battery, no call to explain what the problem was, and even when I showed up still no explanation. Guess they didn't want my business. read more

My phone gave me fits yesterday. After I got a new battery and plugged the phone in a couple hrs later the thing won't cut on. I run to Best Buy the Geek Squad Guy saw me making Bee line toward him. He couldn't offer any help or assistance and sent me to IFix in the Walmart. I had never been to one of these places before and he said they're approved by Apple and have some designation that Best Buy doesn't to work on IPhones. So I go in. I talk to the guy explain my series of events and he pops the phone out of the case plugs it in to his charger and says let's give that a minute. In the meantime he has the game on his laptop. We watch a few mins of the first quarter and magically my phone comes on. He explains that my stupid gas station charger which worked perfectly fine for me to listen to music and has charged my phone for some time is actually bad for my phone. He said a lot of words and I can not attest to his accuracy but basically after prolonged use of cheap unapproved charging device the phone fails to recognize it. In fact the charger can intact damage the phone. I don't know. I'm not tech savvy. I do know the kid was friendly. I know he was thorough in his explanation. He even backtracked and elaborated when he noticed my blank slightly opened mouth huh stare. He recommendations on chargers and said I could leave my phone plugged in while I ran back to electronics to see what was available as he was sold out. He was a very nice kid. Didn't charge me anything which these days people charge you a flat fee before even looking at any sort of device. He provided me with some solid information going forward and he even helped me select the rose gold colored charger as the only acceptable available option at Walmart in Dothan last nice. Yep no mistaking it's my chargers with anyone else's!! read more

I had a screen replacement the local Dothan, AL store. The LCD worked perfectly fine when I brought it in, just the glass had shattered. The first time the guy fixed it, he accidentally pulled the screen up when putting my case back on so he used another sheet of adhesive to glue it back down. It created a dead (non responsive) spot on the screen and touch/swipe would not work. I took it back (oh yeah, I live 25+ mi away...) and he re-did it. It worked a little better for a couple days but I noticed that the middle of the screen was touching too closely and distorting the LCD. When i tried to text, it would think I was holding that spot down. The outside edges are usually dead spots. Texting, swiping, scrolling are a complete nightmare. So, I went back a THIRD time. Now I am informed that everyone but the manager has been fired. The manager says he couldn't fix it because he didn't know what type of glue the repair guy used. He text, called, and emailed they guy (of course who didn't answer because he had been fired). So the manager sent an email to his manager. This was on March 15. I have not heard anything from the store all week. If anything, I just want a refund so I can actually take it someone who can get it fixed!! I don't mind paying for the part itself (which is $17 on their site) but I'm not paying over $100 for something they messed up and then have to pay someone else just as much to fix their mistake!! read more

I wish i would have read the reviews on here before going to get my iphone 5s screen fixed. I can say that everything that is stated in the previous reviews is completely accurate. The employees have no idea what they are doing and will most likely damage your property. My phone screen has now had 3 screens put on it. To top it all off, now the vibrate no longer works, the earpiece randomly stops working, and it is dropping calls randomly now as well. The manager (Tyler) said when I asked for a refund that he would have to get approval from his district manager and then might be able to get me a refund if he installed a broken screen back on the phone. I have never experienced such incompetent service. I am following suit with the other reviewer and filing a BBB complaint and contacting the mall manager. I know there aren't a lot of options in Dothan to get a phone repaired. Please do yourself a favor and do not risk your property by taking it to this place. read more

I've made the mistake of going back there a couple of times. Each time it's the same: the screen eventually glitches and becomes inoperable. They absolutely do not stand behind their work either. This place is a scam. The employees look questionable. The results are subpar. Do not go there...you've been warned folks. read more

Replaced my screen on my iPod and it kept coming back off. Eventually lead to another broken screen. Said they can't help me. Do youself a favor and sent it back to apple, so It can really be fixed read more

Go somewhere else!!! If I could give this less than a one star, I would! The sleep button worked on our IPad mini prior to the screen repair. After it was "repaired" the button no longer worked and I was told a piece of glass must have gotten under there. ...nothing they could do. We left the store then later realized that in the corner the new glass is broken. My fault that I didn't remove the screen protector. They agreed to do the repair for $75. How nice of them.... read more