I had a horrible experience with this place. I went here because of a referral from a family…read moremember, and it did not turn out well. I purchased a computer the first week of September 2025, and from the time I bought it until I finally called the store to report the issues the computer was having was approximately 9 weeks. I had been having all sorts of problems with this computer (I have a list of 8 different problems which I explained), and the individual I spoke to blamed me for all of them. Then, in addition to that, he accused me of not paying for their subscription service even though I had already paid when I purchased the computer and had an active credit card on file for the following monthly subscription fees. Then he accused me of yelling at him which I was not (my sister heard the whole conversation) and in the end just hung up on me. So now I am stuck with this piece of junk computer. DO NOT BUY ANYTHING FROM THIS PLACE - if there is a problem it will be your fault and you will not get any real help.

This guy does not stand behind any of his work and has messed up many family laptops. I would not…read morerecommend his work ever. If I could give less than one star I would.

Great service, very professional and fast turn around. My go to business…read more Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxccccxxcxxxxxxxxxxxx

It had a cracked screen on my iPhone I called and talked to Adam and told him I was in need of…read moreiPhone repair, he said to bring it in and he will get it fixed. I dropped my phone off and within an hour they called me to tell me my phone was ready for pickup. Very professional and honest. The price will beat any other company around. Thanks again for great service and experience

Try to avoid this place by any means!! ..Unprofessional , dishonest, rude people !!!…read moreHe promised to fix my computer for 4-5 days. After one week I start calling , nobody answering , went to his office , .. no response for 3 weeks. After taking computer home I experienced a serious problem with my PC. I had been calling again for 2-3 months - no response. Later He told me that he was not responsible for this problem. Igor Panasyuk , Round Lake

Two iPhones in for battery replacement. One hour later and ~$200 lighter, I have functional phones…read moreagain. That's a decent value for non-apple batteries.

they replaced my phone screen a few months ago and now it's acting up. The screen illuminates…read morewithout any image and i can't access the phone. They refused to fix it due to normal wear on the screen from being in my pocket. It was not cheap either.

This computer shop is located in the Gurnee Mills mall. They replaced my HP laptop screen with a…read morebrand new screen for $155. Very fast and friendly. My son bought a WindownXP Dell laptop (only $275) from them where he plays WOW on it. We got one year warranty on both laptops. They have been working great. Strongly recommended.

Worst experience I've ever had with a computer repair. Brought in my laptop to repair the screen. I…read moredidn't get it back for 3 weeks. If you want your computer to be worse off, bring it to this place. The owner upcharges you for half-ass service. He blames the manufacturer for things he can't fix and will not take responsibility for making mistakes. He lacks communication skills and his staff lacks customer service. He overcharges up the butthole. He also expects the customer to show up at a certain time, but doesn't show up at the agreed time. My friend has the same laptop and fixed his own screen without any issues and these people are suppose to be professionals, but were unable to repair my screen.

Awesome attitudes, quick response very reasonable prices. I…read morehad some keyboard issues tried to fix it myself with some google help and made it worse Called them dropped it off. They ordered a new keyboard. In the meantime they gave me a auxiliary USB keyboard. They installed a day after it arrived and I was down for less than a day. EXCELLENT SERVICE AND PRICING.

I have gone to DK for years and I have never had a bad experience. In fact, the staff has always…read moregone above and beyond to assist me with any computer issues I've had. I appreciate having this local business in our community rather than a 'big box' place that is happy to sell you a computer, but after that you're on your own.

Tom and his professional team are the best. Expert…read moreknowledge and always responsive when I have needed them. Their new location is very, very nice and easy to get to.

I took my computer to absolute computer systems and they were very honest with me and told me that…read moreI would be better off getting a new computer. There was no charge to look at my computer. I was also told they give free estimates. I would definitely recommend absolute computer systems.

Purchased some expensive replacement toner for our Cannon copier in November. Ending up ruining our…read moreCopier. They claim they received a "bad" batch! Been waiting for a replacement for 4 MONTHS! I have to keep calling them week after week...Customer Service is TERRIBLE! Thank goodness Cannon replaced their product for free. This should have been replaced by now...what a scam! Will not be purchasing in the future! Napleton Mazda Dealership

Mcdermott PC is truly better than any tech place in town, the prices are fair, the service is…read moreundeniably great, and the friendly owner Peter knows more about technology than I may ever know in my lifetime. I would highly recommend people to this establishment for almost anything. Mcdermott PC covers such a wide variety of parts and services, he's bound to have what you need. Plus, he offers a free basic computer diagnostic if you're having computer troubles.