It's a shame when you meet a person who is incapable of doing their job, but it is even more of a shame when nearly everyone at a company does their job poorly. I cannot speak for the whole company of course, but this is the case with everyone who touched my order at iDigitize (except the delivery messengers, who were sub-contracted, and DJ the dispatcher).
Highlights of this review for people with limited time or short attention span:
-You cannot trust IDigitize's work- you need to double check all the conversions for yourself
-Very inconsistent with quality of digitizing--and often make mistakes
-More expensive than its worth/other places
-Slow communication and bad follow through
Waldo Mayo (despite the wonderful name) and the team of technicians foiled my order of 8mm, VHS, and film reels repeatedly. They gave me digitized files that only had 16 minutes out of 2 hours on them, they misnamed the files and copied one tape twice under two different names and then never copied another video altogether.
I then didn't trust anything they copied and had to double check them on my VHS as well as 8mm camcorder. Unfortunately, I couldn't check the 1970 reel and I just have to hope that it was correct.
They corrected the files for free after a long back and forth and then still did them poorly. The corrected films came back in a format that cut off the top and the bottom of the video content. I compared with the 16 minutes of the tape that they had done before and that one contained the whole picture. This is not excusable in any sort of serious or even amateur editing situation. I suppose only videos of your short granny should be processed here. This all makes iDigitize seem as though they both have no quality standards and do not understand the technology they are hired to operate, to say nothing of their lack total lack of care for their customers.
From the moment I visited their website I should have known. Their price chart is confusing and claims: "Honest Pricing- No Surprises" ... be prepared for surprises! And: "Select from our ranges of prices- you won't be disappointed" They only have one price for each service- unless the medium is different, then of course it's more expensive. I discovered their prices for tape digitization are about $5 higher than other places' prices and thought it was worth it for the free pickup/delivery. This free pick up and delivery is treated as a favor to the customer, even though it is the most promoted element on their website.
I was in a dialogue with Waldo for a month about how they can make it up to us regarding the latest error on their part and I aim to never send them any work again, unless they can offer any reasons for me to trust them. And about a month ago Waldo has dropped off from replying. I've spent more time on checking their mistakes and corresponding with them then they have on the job itself, for which I paid about a thousand dollars.
(Yes, this is the same review that I posted on other Idigitize locations as my interaction was not specific to one location) read more
