Got to store to return an item and they were closed. It was 10:30am on Sunday and their store hrs…read moresign right at the door is Sunday 10-3. No one in sight!! I called the store number to find out something and got hung up on. How do you run s store like this???? Several people left and would not wait. I waited over 30 minutes!!! Almost 11:00 and no one is still here. Stay away from this place! Not reliable at all!

* Armone* I just visited the UPS store on Riverside Rd. in Rockford, IL. I had a large number (8)…read moreof spring shirts to return, with the codes taped to each package. Because I recently received very bad news about my husband's health, I was very sad & confused. I mixed up many of my tags. An amazing young man named Armone took the time to let me pull up all my shirts. He had to switch stickers and undo what he had just done, and he did it with a beautiful smile. I felt like he saw my pain and made my day much easier. Thank you, Armone. You rock!

Needed FingerPrint service for a job requirement Nick was…read moreso patient and helpful ! It was easy to make an appt online and he took care of it 'on time' - was polite and walked me thru the process then helped me mail fingerprint copy to the work site requiretaking extra time to find the best mail rate for tracking services So appreciate this local business and its polite helpful employees

I had some old toner cartridges and asked Google where I could recycle them, and Google AI said…read morethat The Postal Shoppe on N Alpine Rd has recycling for toner cartridges. I then verified the information on the website for The Postal Shoppe, and it said, "The friendly team at The Postal Shoppe are big fans of the environment and always try to do our part to "keep it green" by recycling whenever and whatever we can." Along with "We encourage the residents and business owners of Rockford, IL to also do their part by using The Postal Shoppe as their recycling center.", along with a listing if items they recycle to include toner cartridges. However, when I arrived at The Postal Shoppe, I found the team anything but friendly. At first, I was told no, they do not do any recycling. When I asked about the website, the staff told me it was "not our problem", and "we don't care", and "we are not responsible for the website". When I pressed them on the information posted on the website, they said it was probably the old owners. So, I asked when the owners changed. They said it was 5 years ago, but again they didn't care and are not responsible. This review is for the attitude of employees at The Postal Shoppe. Instead of "I'm sorry we no longer offer that service. I'll let the owner know to update the website"; it was "not our problem", and "we don't care". To the owners of The Postal Shoppe, if you no longer offer a service that listed on your website, then you should update it. Apparently, it's been at least 5 years since this service was offered. Here's a link for the website: https://www.thepostalshoppes.com/Home-Business/Recycling-Services

Great spot! Found this place off a search and figured I'd give it a try. I bought a car in another…read morestate and needed to get tax and title taken care of. They were very knowledgeable and filled out everything I needed and had me out the door in 10 minutes or less. Very painless and easy. I would recommend!

These folks know their stuff. Any issues with auto titles etc. this is where you go for the…read moreanswers. The DMV will confuse you! These folks know exactly what to do.

The staff is rude and deceiving. I wasn't greeted. I presented a watch and said I needed a price on…read morea battery. The employee immediately changed out the battery without permission. I was then asked to pay for the battery and installation. They were very deceiving taking it upon themselves to change out a battery without permission ! Terrible customer service and store practices.

I am not sure I will go back to this location, they are definitely not the most customer friendly…read morein there. I went in and was buying 2 fob batteries to the tune of $37 & asked if they had a restroom the one guy says not for customers we closed it because of covid, he never even looked up from the computer he was looking at just said his piece when I said I would have to remember that he says well there are people working back there we have to think about them and walked away. I have been going there for years and they used to go test the batteries now they just put em on the counter, charge you for them and walk away. Luckily they both worked out fine but I think I will go elsewhere that is most customer friendly.

Great location. Was impressed with the quality of service I received over the phone and in person…read more This trip I was looking to recycle lithium ion batteries, and they were very knowledgeable about what they could and couldn't recycle. Super helpful and I am very appreciative, would definitely recommend this spot for your battery, bulb, and e-cycling needs!

Warranty sucks. They won't honor warranty. Last battery I ever purchase from them. Go to farm&fleet…read moresave yourself the hassle if the battery dies during warranty period.

Quick service, and friendly customer service. Definitely go there for other services as well, visit…read moretheir website for more info.

This place charged me for a service they never provided. I called them to resolve the issue and…read morethey offered no help and actually wanted me to pay them again. I disputed the situation with my credit card company. I will never use them again.

I purchased a phone screen from the store inside of the Vallie grocery store. He assured me that…read more$25 for a screensaver for my phone was because of the quality? I have it seven days and it cracked called and asked if he could replace it for me. He said for a fee of $10. Excuse me you should back your product.!! Terrible I will never recommend this place to anyone. Terrible terrible terrible customer service shame on you. You don't deserve to own a store.

Great service and a greta price. Recommendations came from a friend and I was not disappointed!read more

Amanda at the front desk is friendly and willing to help, however I noticed there was a lack of…read morecommunication from the front desk to the person that was supposed to let the customer know they can pick up their items. The cleaning was completed a day ahead of the promised date. A text or call would have gone a long way.

Had a truly terrible customer service situation at this place today & left a 1 star review. The…read moremanager just called me to make it right. Changing to 5 stars because it's not about the mistake: it's how the mistake is handled.