If you plan to travel internationally frequently, it's best to apply for Global Entry online and…read morecomplete the application in advance. Once submitted, U.S. Customs and Border Protection (CBP) will review it, and you'll then need to schedule an interview at a Global Entry Enrollment Center. Ours was at Newark Liberty International Airport. It's mandatory to arrive on time, so we parked at Terminal B short-term parking to make things easier. The Global Entry Enrollment Center is located in Terminal B on the ground floor, behind the domestic baggage carousel. If you get a little turned around as we did, just stop by the welcome help kiosk, and someone will gladly point you in the right direction. Be sure to bring your current passport and your driver's license (or a bill showing your current address). After checking in, you'll be seated until an officer comes out and calls the time of your scheduled appointment. Once inside, they'll fingerprint you (via digital scan), review your application, and ask a few routine questions. The process is straightforward and painless. It is essentially a background and integrity check to confirm you're a low-risk traveler before granting the five-year membership. My interview was brief and professionally handled. Everything ran like clockwork and was completely hassle-free. I was in and out within five minutes. Overall, I was very impressed by the staff's friendliness and professionalism, and by how efficient the entire process was.

We scheduled our appointment for a global entry this morning at Newark airport easy to find at…read moreterminal B just park in the short term parking and it's on level one behind baggage claim one. Everything is very organized clearly marked for global entry small waiting area to sit and wait for your interview. The stand out in today's interview was our agent Austin, who took care of us and went above and beyond, helping us with our global entry!!!! Very professional in his job and also very witty! Thank you again Austin for taking such great care of us!!!!

Parking lot available, just around the order of the building. The building itself is very clean,…read morefriendly agents and officers. I'm unable to share any personal information about my case but all I can say is that my entire experience, beginning when I parked the car and entered the building, to passing my interview and exiting the building was 9/10 !

My husband and I recently went in for our final Green Card interview. I just want to say that from…read morethe SECOND we walked through the front door, to the moment we left the experience was genuinely lovely! I was understandably nervous, as was my husband - but the security guards at the front door, the security guard on the 4th floor, and the interviewing agent Eric were so happy and welcoming it completely put us at ease. Not that i truly want to have to go through this process again, but I wouldn't mind it at this facility! Everyone was completely professional, the wait wasn't ridiculously long, and we left happy! Thank you all so much for being such wonderful people and making this experience one that we will remember as positive from start to finish for years to come! To Eric: Dean wants to say thank you so much for being a stand-up guy and treating us like regular people. He wants you to know he doesn't take lightly the opportunity you've given us, and thanks you from the bottom of his heart!

Overall a surprisingly good experience. Much better than I had thought. The security area is sort…read moreof small, and you have to take off your shoes, coat and belt. The staff were actually very friendly and there was social distancing. Good luck!

IMPOSSIBLE TO FILE. IMPOSSIBLE TO REACH. ZERO ACCOUNTABILITY…read more USCIS encourages online filing. Their system requires an "Online Access Code" they never sent. I submitted a service request with passport and case details proving I am the applicant. Their response: "We are not able to provide the information you have requested. It is not clear that you are the applicant." I am the applicant. Holding their own notice with my name on it. They cannot verify I am myself. The response ends with: "This mailbox is not monitored. Please do not reply." Cannot file online - no access code provided. Cannot get help - they claim they cannot verify me. Cannot reply - mailbox unmonitored. Cannot reach anyone - phone maze, useless chatbot, no email. They collect $2,840 in fees upfront. Filing fee. Fraud prevention fee. Premium processing fee. Then make completing the process impossible. The Contact Center is designed to prevent human contact. Emma chatbot loops endlessly. Phone system redirects until you hang up. No email support exists. When applicants face issues with their own cases, USCIS hides behind Privacy Act excuses to avoid helping. They blame applicants for systemic failures they created. This agency collects billions in fees annually while providing no functional support system. Applicants are treated as problems to be avoided, not people to be served. If you must interact with USCIS, document everything. Expect no help. Budget for legal representation because their "self-service" system is designed to fail.

I think the star rating depends on what services you need. I've been impressed with the level of…read moreprofessionalism, knowledge, and compassion demonstrated on the 5th floor. The standing on line is awful - especially for physically disabled clients. But the results are typically worth the wait. The 10th floor provides similar assistance. That 1st floor...yikes! If 5 people go there for the exact same reason, they will receive 5 different answers. There's a 75% chance you'll be redirected to another building, for no reason. To be fair in my assessment, I must mention that many of their clients are rude, angry, disrespectful, or hopelessly confused. So I guess it's hard for employees to consistently remain professional and positive. Rector Street is paradise compared to Clinton Street in East Orange.

The employees that were there, some of them are very rude in person.And on the telephone when…read moreyou're trying to get help from them.I know everybody doesn't have a good day.What it seems like it's always someone there that has a bad attitude like me or someone else did something wrong to them

I have been trying to renew my occupational therapy license and can't get to another page but…read morenursing. Pop ups keep showing up about a scam. I do a search for license renewal for occupational therapy with no success, It keeps going to nursing, cosmotology or marriage and family counceling, This is extremely frustrating.

(BOARD OF NURSING/ license) For months I been trying to…read morecontact them with no success. I been calling and sending emails and they never get back to me there is no way to contact them directly only costumer service and they are no help because it's not up to them they are waiting on the board of nursing. im planing on going there is person to find out what takes them so long. every time i call they say the same thing (They will get back to you within 2 weeks) this company should be the one that gets reported immediately! i found out from my nurse friend that his friends be en waiting a year and still nothing.... go in person and get your license on the spot at the Newark location. make sure you have your documents that you already submitted in case they lost something.

I had the pleasure of visiting the Newark office today regarding my benefits. The professionalism…read moreI received from security to staff was AWESOME. I arrived at 9:45 and was called for service by10:00am. The young lady (Ms. Jackman) was patient, kind and courtesy. The level of customer service she provided was OUTSTANDING!!! Keep up the good work!

There are good people working here. The security guards are decent hard working people and Ms E was…read morekind. This place deserves much more positive reviews. SC

Mother visited with my father, a Ms Jimenez was very dismissive and rude to them, all they wanted…read moreto ask about were some forms and was ignored and berated for having a lot of mistakes on her paperwork and acclaimed missing payments even to cutting her off when she tried to answer back, mom was almost discouraged to go back, very unprofessional

If you could go early your turn comes soon. Making appointments has helped the waiting time .The…read moreroom is more comfortable than before. The staff is courteous and professional.

They never answer the phone. You can't just show up. You'll be wasting your time. People need…read moreanswers to questions. Like, where do you send your documents. We know 50 S. Clinton St., but what room. You can't just put 50 S Clinton St, and nothing else. Pick up the phone!!!!!!!!!

If you need to contact this office, don't bother calling. They NEVER answer the phone. You…read moreprobably are down and out, feeling depressed when you are trying to get services or benefits. Well, be prepared to be treated like dirt. You will stand on line, then either get a number or directed to stand on line at window six. If you want same day service, arrive at 7:30am, and stand on line outside of the building. The office opens at 8 or 8:30am. The security guards are respectful, and pleasant. After that, get ready to be spoken to harshly, possibly misinformed, not the slightest bit of of respect or a smile, regardless of your pleasantries and respect toward the folks behind the safety glass. It is the 2nd most demoralizing experience ever. 1st place goes to Rector Street. The East Orange office close whenever they want. One day they might shut down at 2:30. The next day, it could be 3:30. If you get upset, or angry, you can kiss your application approval good-bye. Remain calm, if you want help. Even when employees chit chat about personal business, or share recipes, as the lines get longer, and every seat is filled, avoid the temptation to join the chorus of frustrated people who start spewing insults, threats and dreadful profanity. Just make sure your cell phone is fully charged, and find something to occupy you for at least four hours. Pray. They can rename the Division as often as the County Executive wants to. But until they fire the beneficiaries of patronage and nepotism and hire qualified people who really want to assist people in need, the quality of customer service will remain at the bottom of the barrel.

Social Security Administration has my FIVE BIG STARS. If I didn't pay into Social Security all my…read moreworking years I wouldn't be able to live here in Manhattan! What I paid from my paycheck is a fraction of what I have gained in income since I was eligible to receive Social Security Benefits. Social Security has really tightened up the online website. If you are not tech savvy I feel sorry for you. I've learned a lot about my benefits and get my annual income statement. I definitely pay taxes on my Social Security you know! I'm writing this for everyone to be reminded about the scams. Attached is the information sheet SSA asked us to share. In these days of information overload we must stay focused and mindful of every email, text, and phone call. I hope this information from your Yelper Helper is beneficial for you either now or in the future. I'm sure if you are working you're looking forward to retirement!

special thank you to alla .... we called social security 800# on friday and was met with extremely…read morethoughtful and personable customer service. the kind of customer service that is hard to find these days. i cannot say thank you enough!!!! she helped me help my sister that does not get around easily these days. thank you so much alla