If you plan to travel internationally frequently, it's best to apply for Global Entry online and…read morecomplete the application in advance. Once submitted, U.S. Customs and Border Protection (CBP) will review it, and you'll then need to schedule an interview at a Global Entry Enrollment Center. Ours was at Newark Liberty International Airport. It's mandatory to arrive on time, so we parked at Terminal B short-term parking to make things easier. The Global Entry Enrollment Center is located in Terminal B on the ground floor, behind the domestic baggage carousel. If you get a little turned around as we did, just stop by the welcome help kiosk, and someone will gladly point you in the right direction. Be sure to bring your current passport and your driver's license (or a bill showing your current address). After checking in, you'll be seated until an officer comes out and calls the time of your scheduled appointment. Once inside, they'll fingerprint you (via digital scan), review your application, and ask a few routine questions. The process is straightforward and painless. It is essentially a background and integrity check to confirm you're a low-risk traveler before granting the five-year membership. My interview was brief and professionally handled. Everything ran like clockwork and was completely hassle-free. I was in and out within five minutes. Overall, I was very impressed by the staff's friendliness and professionalism, and by how efficient the entire process was.

Miserable service. We had a 6pm appointment that was planned perfectly before our 8pm connecting…read moreflight. The flight got delayed, but we still got there by 6:03pm. We waited for 15 minutes and finally got an older man's attention. He claimed that no one was outside when they checked at 6pm, and that they had break from 6:10 - 6:40. Although we were a couple minutes late, there was another man that got there before 6pm who confirmed they never checked. Clearly a lie, but fine. I get his attention again to politely ask how long the interview takes, as we just wanted to make sure we wouldn't miss our flight if we patiently waited until the end of his break. He told us that he will not be taking us unless someone happens to not show up at 6:40. Another woman, who had a 6:40 slot, was standing there and said she has plenty of time and is happy to let us take her appointment. But the man stepped in and said "No, do not give your slots to anyone else" despite there being an opening for her at 6:50. Just extremely rude and unprofessional.

IMPOSSIBLE TO FILE. IMPOSSIBLE TO REACH. ZERO ACCOUNTABILITY…read more USCIS encourages online filing. Their system requires an "Online Access Code" they never sent. I submitted a service request with passport and case details proving I am the applicant. Their response: "We are not able to provide the information you have requested. It is not clear that you are the applicant." I am the applicant. Holding their own notice with my name on it. They cannot verify I am myself. The response ends with: "This mailbox is not monitored. Please do not reply." Cannot file online - no access code provided. Cannot get help - they claim they cannot verify me. Cannot reply - mailbox unmonitored. Cannot reach anyone - phone maze, useless chatbot, no email. They collect $2,840 in fees upfront. Filing fee. Fraud prevention fee. Premium processing fee. Then make completing the process impossible. The Contact Center is designed to prevent human contact. Emma chatbot loops endlessly. Phone system redirects until you hang up. No email support exists. When applicants face issues with their own cases, USCIS hides behind Privacy Act excuses to avoid helping. They blame applicants for systemic failures they created. This agency collects billions in fees annually while providing no functional support system. Applicants are treated as problems to be avoided, not people to be served. If you must interact with USCIS, document everything. Expect no help. Budget for legal representation because their "self-service" system is designed to fail.

I was very disappointed in how rude the Field Officer was. There was a clear bias from the start…read morebecause she "was not even supposed to interview us". The backstory is my Wife and I are from CT but our appointment was scheduled here in Newark and from the beginning our officer seemed annoyed that she had to deal with someone clearly not from NJ. She even said out loud I shouldn't even be doing this. She took out her frustration on us and didn't give a fair interview. How can we trust the Govt who prides themselves on being fair and just when they hire a woman like this who clearly took out her frustrations on a citizen and his wife. This does not sound just or fair at all. I highly recommend the officers get some Professional Development on human decency.

The employees that were there, some of them are very rude in person.And on the telephone when…read moreyou're trying to get help from them.I know everybody doesn't have a good day.What it seems like it's always someone there that has a bad attitude like me or someone else did something wrong to them

They treat single black Men unfairly and have Us jump through hoops to get 277 only if you get a…read moremed 1 form wich I did and still no cash benefits for 3 months, Went to Newark and East Orange NJ and I faxed a letter letting them know I'm trying to get disability, But for some reason I'm still waiting on 3 months they owe me before I get evicted, But the migrants get way more than we do, They don't care about us, And Yes that's a recipe of what they get a month and I can barely get 300$, I hope they experience the same thing I'm going through, I'll be down there tomorrow to see what's their excuse for me not getting anything except stamps? Y'all treat black men terrible even if they're disabled like I am

I have been trying to renew my occupational therapy license and can't get to another page but…read morenursing. Pop ups keep showing up about a scam. I do a search for license renewal for occupational therapy with no success, It keeps going to nursing, cosmotology or marriage and family counceling, This is extremely frustrating.

I have been trying to get in touch with NJ Board of Nursing, for almost a month, because I have…read moresubmitted requirements and have passed the RN Boards. I spoke with someone at that time and she said the RN License should come up in a few days. that was a month ago. I have been working as a nurse and is now at risk for Covid 19 exposure. It probably don't matter to others, but I would like to have my RN License as it is a big part of my life accomplishment. NJ Board of Nursing, please update my License number and show your support for working ng Nurses.

I had the pleasure of visiting the Newark office today regarding my benefits. The professionalism…read moreI received from security to staff was AWESOME. I arrived at 9:45 and was called for service by10:00am. The young lady (Ms. Jackman) was patient, kind and courtesy. The level of customer service she provided was OUTSTANDING!!! Keep up the good work!

There are good people working here. The security guards are decent hard working people and Ms E was…read morekind. This place deserves much more positive reviews. SC

This whole experience has been extremely frustrating. I have been sent back and forth between…read morecalling and going into the office in person, as if I do not have responsibilities at home and a special-needs child to care for. I should not have to keep making unnecessary trips and repeated phone calls just to get a clear answer about my child's benefits. When I call, the employees often seem confused and I keep getting different answers, but at least most of them are polite and try to help. My biggest issue was with the last employee who assisted me in person. I was simply trying to explain why I was there and what had already happened with my child's case, and instead of listening, she accused me of giving her an attitude. I was not there to argue with anyone. I was trying to explain the situation so she could understand why I had been sent to the office in the first place. It is extremely frustrating to already be getting the runaround and then be treated like you are the problem for trying to explain yourself. I understand these offices are busy, but that does not excuse being rude or dismissive to people who are simply asking for help. Families should not be made to feel like they are asking for a personal favor. We deserve clear information, consistency, professionalism, and basic respect. The communication between employees seriously needs improvement, and the in-person customer service needs to be handled with much more patience and compassion.

This place is absolutely awful. They gave me wrong information when I called. Had to go back and…read moreforth 3 times and had me waiting from 9:30am-3:30pm. 10/10 don't recommend. The two security guards are rude and dismissive.

I would never go back there again yet I would not recommend anyone to go there... the receptionist…read morewhich is the lady at desk is very rude and very inappropriate and unprofessional... I comes in there to do fingerprints no one was there for fingerprints the lady in the back that does fingerprints with the pink hair, told my daughter to come.. The lady at front desk yelled she doesn't have an appointment.... So I said okay... I called someone about the fingerprints and told the receptionist that they recommend me a person to do the fingerprints... she started acting unprofessional, she called someone and then they came out of their office and said something else about it rudely... The woman at the front desk of the office have so many bad reviews on her to where I don't understand why she still working there and others as well....

Make. An. Appointment. We tried to enroll as walk-Ins. Short staffed of course, only one person…read more Then the one and only computer had to be rebooted. Then a crowd of people with appointments appeared. So we had to go pound sand. Appointments are every 10 min bcos enrollment is only supposed to take 10 min but haha, that's a TSA fantasy. The fingerprinting alone can take that long. Located on level 2 of Terminal C, right at door 1, easy to find.

Having a hard time trying to reschedule my mom's recertification appt. They are going to try to…read moretake her food stamps away because she missed the appt, but they have the wrong phone number on file. If someone would pick up the phone, I could inform them of that and reschedule her appt.

I have been trying to contact someone for over 2 weeks regarding letters and calls I have received…read more No one gets back to you, no one opens their emails, and I am about to go to the office directly. I am really getting frustrated. I don't know if the calls were legit or not so I don't answer questions. It is becoming hard to contact anyone. So my butt is going right to the office with paper work I have received. Makes me sick that they don't answer.

The experience here depends on which teller you get. My first teller was okay, when I returned I…read morewas assigned to a teller that was a complete idiot. Dealing with the supervisor didn't help either. Don't go to this office .

Social Security Administration has my FIVE BIG STARS. If I didn't pay into Social Security all my…read moreworking years I wouldn't be able to live here in Manhattan! What I paid from my paycheck is a fraction of what I have gained in income since I was eligible to receive Social Security Benefits. Social Security has really tightened up the online website. If you are not tech savvy I feel sorry for you. I've learned a lot about my benefits and get my annual income statement. I definitely pay taxes on my Social Security you know! I'm writing this for everyone to be reminded about the scams. Attached is the information sheet SSA asked us to share. In these days of information overload we must stay focused and mindful of every email, text, and phone call. I hope this information from your Yelper Helper is beneficial for you either now or in the future. I'm sure if you are working you're looking forward to retirement!