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    Ideal Tile Fabrications

    5.0 (1 review)

    Services - Ideal Tile Fabrications

    Countertop installation

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    7 years ago

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    Artistic Stone - New countertop and sink

    Artistic Stone

    (25 reviews)

    $$

    Ok bottom line - call them. Period end of discussion. Even if you are in NYC like we are!…read more Roger and his team are the only people I will recommend without reservation from our renovation. There work was careful, extraordinary, fast and beyond reasonably priced. They not only made us a great counter and backsplash they installed it with ease. The difficulty of our space is there isn't a flat or straight wall in our 1929 apartment. These guys cut a piece of stone perfectly for us. From initial conversation to measurements to two installs within one week (first counter then the backsplash) these guys were easy to deal with. Roger is great, his office staff quick to respond and clearly one of the best decisions of this whole process to use him! Good? Call him - NOW!

    We had a deeply disappointing experience with Artistic Stone and, based on that experience, cannot…read morerecommend them. We hired Artistic Stone to replace our kitchen countertops and fireplace hearth with quartz and chose to extend the quartz up the kitchen walls for a seamless backsplash. To prepare, we removed our existing white subway tile. Although our installation was already delayed due to an "installer emergency," the situation worsened on installation day. Three of the four pieces arrived cut incorrectly, leaving large, noticeable gaps around the fireplace and along the kitchen walls. The installers attempted to persuade us to accept the pieces as they were, which was unacceptable given the cost of the project. After they contacted their team, they attributed the mistakes to their templating software and accepted no responsibility. That same day--for the very first time--we were informed that our cabinet trim would have to be removed for the quartz backsplash to be installed, as they were unwilling to cut around it. This had not been mentioned at any point during six weeks of communication or even during the in‑home templating appointment just a week and a half earlier. Because removing the trim risked damaging our cabinets (which were glued and screwed together), we had no choice but to abandon the quartz backsplash plan entirely and reinstall subway tile--bringing us back to our original setup at roughly twice the cost, which we had to arrange ourselves. When we attempted to speak to the owner about these issues, we were told he was "off the grid." When he eventually called from a blocked number, he did not provide his name. When we requested compensation for the incorrect cuts, delays, and added expenses, we were told they were already "eating the cost" of recutting the pieces--even though the mistakes were theirs alone. After several days of back‑and‑forth, the only concession offered was a minimal discount of a few hundred dollars, despite our paying nearly $13,000. We were initially told the process from templating to installation would take 4-6 business days. Instead, it extended beyond two weeks, and we were forced to move into our new home with no backsplash, no sink, and no functioning cooktop. In our opinion, Artistic Stone was disorganized, unprofessional, and unwilling to take responsibility for their errors. Communication was poor, the mistakes were substantial, and the resolution offered was inadequate. We do not take leaving a negative review lightly, but given the significant investment of time, money, and stress involved, we feel it is necessary to share our experience.

    Stone World

    Stone World

    (2 reviews)

    Luis, Roy, and their team are FANTASTIC, they fixed a difficult problem for us with the hearth in…read moreour living room, that another contractor had broken. They were careful, did not damage the wood mantle, and it looks like it was always done this way. We also had them do the countertops in our kitchen, and the quality of the work is amazing. You cannot see the seam and everyone that comes over to our home remarks at how fantastic they look. Roy was great at finding in our budget a fantastic stone with a lovely quartz vein that looks fantastic with our new lighting. I can't say enough wonderful things about them, and not only was the work outstanding, it was right at what they estimated, and they did it quickly and did a fantastic job of cleanup. Contact me for any questions, they truly are outstanding. Stephen Smith, Middletown NJ

    We purchased our quartzite with stone world. Luis was very helpfull finding us what we wanted and…read morestill stayed in our budget. He was very knowledgeable about the stones and what would be right for our kitchen. We are in love with our Stone, couldn't be happier. I never thought we would get such a beautiful stone for such a reasonable price. Luis recommended using a lifetime seal with a company called granite shield. The price for sealing the countertops was more than reasonable . John was our representative he was very kind and helpful. He was also very educated about our stones mineral make up. This process made our countertops even more beautiful than they already were . This process gave us the confidence knowing that our counters were protected against stains and we'd never have to worry about sealing it again . This whole team of people helped our kitchen dreams come true.

    Aphrodite Marble

    Aphrodite Marble

    (8 reviews)

    The countertops are beautiful! The installers - Mike, David and Luis were outstanding. They did a…read morebeautiful job and were extremely precise and on top of being very friendly they were easy to work with. I do also need to mention that Alex was super helpful and accommodating. He really worked with me and my cabinet maker to make things work out. Aphrodite has and outstanding team, including Pauline, my sales person. Many thanks to Team Aphrodite

    My wife and I are so very pleased we went and hired Aphrodite Marble. The staff in the office were…read morecourteous, knowledgeable, friendly and professional. The process to choose a nice countertop was stress free. The staff were always available to answer questions and help make our decisions again stress free! Alex came over one day to do the template. He is a class act. He left us knowing we made the right choice to use Aphrodite and he left no stone unturned and made sure we were comfortable and confident the job will be done right and will look great! Then came Matt and David. The installers. Matt was 5 star customer service. Just by speaking with him for 5 minutes you knew you were in good hands. He installed our marble as if it was going in his own house! Matt exhumes confidence and pride in what he does. David was a little quiet. I was listening to their banter and sounded and looked like he and Matt worked well together. David was friendly, courteous and what I saw a hard worker! A real asset to the Aphrodite family. I will certainly recommend Aphrodite Marble to all my friends and family. 5 star service, 5 star staff, 5 star organization. Thank you all for doing a fabulous job. The most important part is my wife is overjoyed with the countertop. She deserves nice things!! Thank you, Mark and Kathy.

    Ideal Tile Fabrications - buildingsupplies - Updated May 2026

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