I purchased a Groupon for a "hydrafacial" for $49, advertising that this was 59% off the original price. Upon arrival, this place, a few days after their "grand opening", made me feel as though I was getting a hydrafacial in a friend's basement or a closing down clinic. I can understand that they had just opened, but as a professional in the beauty industry, I would expect a facility offering licensed skincare and facial treatments to be prepared before they opened. When I arrived the "doctor" took me into his messy office and explained to me that what I had purchased on Groupon was a "basic" hydrafacial, and that I would have to pay an additional $65 if I wanted to receive the full treatment. Right away I felt intimidated, pressured and uncomfortable. Nothing was noted in the Groupon that this did not include a full hydrafacial. I pointed this out and the doctor responded "yes, it does not say this in the Groupon, the Groupon is for the cheap stuff." As I sat in the waiting room waiting to begin, the doctor could be heard loudly talking down to his receptionist, speaking to her in a way that made her and me visibly uncomfortable. (The receptionist was the only redeeming part of this place as she was sweet and cheerful.) The treatment itself lasted no more than 15 minutes and was extremely uncomfortable. I entered a room and was told to place my bag on a table that had a skincare or laser device right next to it. I was rushed to sit down before I had removed my jacket. No hair band was applied. During the treatment the doctor mentioned that my "skin issues" such as my freckles (i do not see this is an issue and I am a person that works in skin care and up close and personal with clients faces) might be made to look more pronounced after the treatment. He performed suction and then an acid peel that lasted no more than 45 seconds and was not applied evenly to the face. When he had finished, I noticed that the "Hydrafacial" machine was pushed off in a corner of the room. I'm not sure that he even used it in the four step process that he performed. No extractions were performed and at the end of the service he did not say anything to me other than "okay we are finished" before rushing out of the room and into his office to answer his ringing cellphone.
I was deeply disturbed by this experience, from a customer service perspective, but also considering that this man is offering a patented service, and performing something else. There were too many things that were offputing to include them all in this review. Leaving a terrible and uncomfortable experience feeling ripped off, uncomfortable, and upset.
Update: one month later I received a call from Ideal Skin, from a lady who I had never spoken to before. She offered me an apology and asked what they could do to rectify the situation, offering me a refund. I said I would certainly like a refund, and she said absolutely, I will speak to Dr. Asgari and I will figure out how to give you a refund. I have not heard from them since and this was about two weeks ago.
The friend that I went with also received a voicemail, and when she called back, Dr. Asgari was abrupt and unfriendly and claimed he had no idea what she was talking about and that he could not help her.
Update: Ideal Skin has refunded me the amount that I paid for the groupon via e transfer. Good to know that they are listening to customer reviews. read more
