So I contracted with these guys for a one year contract to include two six month tune ups. When…read morethey came for the first visit, the guys were great. But now, WHAT THE HELL, they close up shop without contacting their clients! I believe we have a breach in contract here, as my next visit is scheduled for this month and these guys have ghosted. If the owner, O. Prieto is reading this, you need to contact your clients ASAP!

I can NOT say enough for this company. We are new to El Paso, so we have been looking for quality…read morehome services. Our A/C units are showing their age and have needed multiple repairs in the year that we have been here. Other companies are frequently late, or do not show at all. Sometimes when they do show they send people who have no idea what they are doing. That is not the case with this company. We have had Oscar take care of our A/C twice already, and both times he is on time, efficient, and he educates us on why the unit is giving us trouble. He is absolutely fantastic, and it makes me feel confident to have someone trustworthy who I can call when there is a problem. THIS is the company that we will be going to for our a/c needs.

I had a frustrating experience after multiple visits for an evaporative cooler that was tripping a…read morebreaker. The technician came out more than once, but the problem was never properly diagnosed. What concerns me most is that a visibly improper wiring connection (taped and not professionally installed) was missed during these 2 visits, even though it appears to be a likely cause of the issue. Instead, I was quoted for a broader repair that included replacing additional components such as wiring and a thermostat, without first isolating and confirming the root cause. The process stretched out over time, including a canceled appointment, and ultimately the job was not completed by Kelly Rush. His choice. He didn't charge me, but what a waste of time. While this approach may work for customers who prefer a full replacement of a thermostat plus exterior wiring (without pinpointing the main issue first). It was not a good fit for my situation, where I was looking for a more narrowed step-by-step diagnostic process. He quoted me 425.00 for a thermostat and exterior rewire. I did not get the choice to make sure my thermostat was even faulty. For context, I was open to upgrading the thermostat, but my primary goal was to correct what appeared to be a previous installer's improper wiring on the exterior of a new Mastercool 6410 unit. I would recommend making sure a thorough inspection and clear diagnosis are done upfront before moving forward with repairs. Photos of the wiring condition were also provided after the initial visits, which further highlighted the concern.

My evap cooler finally died during a 100° day, shopped around with many companies from 'converting…read moreto RA' to 'replacing' my perfectly adequate evap cooler. What I liked about Rush Maintenance is that evaps are his specialty. Kelly (owner) immediately gave me an estimate, and soon thereafter quoted me a fair price. I was scheduled for 3rd day 8AM. He arrived promptly, replaced entire system, cleaned-up, & left before noon. My home even got cold that night--loved it! I asked him if my long-time heating unit needed replacement, he checked it, said no & explained why, I appreciate the honesty. No problems, very satisfied. I recommend Rush as he will get my repeat business. A plus: He speaks Spanish.

George came out to the house diagnosed the issue that my mother in laws fridge was having and why…read moreit wasn't distributing water. He showed me what was wrong then asked if I wanted to order the parts. I paid him for parts and labor incase I wasn't going to be there later on so he could just return and do the job without me present . After having some issue getting hold of George he called me back and let me know he had been gone a couple days but that he could come on New Year's Day and finish the repair . He kept his word and showed up New Year's Day near the evening and had everything working on her fridge within an hour or less. Now my mother in law has a working ice maker and water again thanks to this company. Everything George did was neat and clean and he was mannerly the entire process.

These guys are goofs, Don't even try contacting them. They…read moredon't answer the phone or return your calls. They must owe money to a lot of folks.

My previous experience with plumbers has not been the best. When my water heater recently blew up,…read moreI figured I would run into the same old story: slow response time and unprofessional. I was pleasantly surprised and now have my go-to plumbers. They explained everything clearly and provided me with advice on regular maintenance and issues to look out for. Are they pricier than the average? Yes, but I don't mind paying extra for quality, professional work. I've tried the rest, and I have finally found the best.

I recently had a bathroom faucet go south! As you know we are never prepared for these types of…read morelast minute emergencies. Grateful to both Tony and Isiah at the Plumbing Guys, my emergency was handled with the utmost professionalism, care and empathy! Extremely kind and respectful. I have removed the other plumbing company and will only conduct business with The Plumbing Guys!

We had a long list of repairs after a home inspection that Reliable had no problem handling. At…read morefirst call we committed to a date and time - they were there early. The technician was very courteous and undoubtedly knew what he was talking about. He checked our inspection list over and went right to work. Very high quality workmanship as he worked effortlessly until he was done. Very energetic young man with a good work ethic. This is what I would expect from any plumbing company.

Called them out to repair a DRIPPING FAUCET. Simple job. Faucet isn't very old but tries to sell…read moreme a new one BEFORE HE EVEN LOOKED AT IT and Said I need to REPLACE the whole thing. Told him just to fix this. Then tells me something about water pressure totally unrelated. Lasts time they came to repair a toilet pressure was never an issue. I told him to just repair the washer on the faucet. Wanted me to sign some kind of paper for no warranty. I told him this was getting annoying and he gathered his tools and walked ot. All I wanted was a washer replaced on a faucet. DO NOT CALL THESE GUYS.

I had my AC upgraded and had my ductwork replaced. Diaz Services did a phenomenal job! My home is…read moremuch cooler, my electric bill is lower and the whole installation was beautifully done. I heartily recommend Diaz Services for your cooling needs!

Our AC unit was leaking lots of water. I called in First American Home Warranty. They scheduled…read morewith Diaz Services. Diaz came out, and looked at the unit for 3 minutes. I was standing right there, and timed it. The technician said the warranty would not cover the service. The fee is always $75.00. He went on to tell me that if he wanted me to fix it they could easily be do it, BUT it would cost 75.00 plus $250.00. I called a competitor, explaining to him what was happening, and he told me that that was RIDICULOUS! I agreed. At that point, I had no choice but to give him the $75.00 for absolutely nothing! I asked him to leave my house. Talk about milking it! The technician failed to access the problem properly, and he knew very well that in El Paso with our hell-hot temperatures, we are hostages! We have no choice but to pay! Well, too bad! I was not going to pay it! I made an appointment with another company, and I know it is not going to cost that much! I do not recommend this business whatsoever! UPDATE: We hired a REPUTABLE company to determine what's wrong with the AC unit. Contrary to what Diaz is claiming, they were able to conclusively diagnose the problem without requiring us to pay the exorbitant amount for a "thorough cleaning" that Diaz kept demanding. The unit will need parts replaced, as it is very old, but it was not necessary to pay a large amount of money for "cleaning" in order to find that out, like Diaz was demanding. This company is just out to take your money. DO NOT HIRE THEM! Beware!

Thanks guys for the great work converting me over to a tankless water heater, now I have an extra…read morecloset, turned out great. Always good work from them, and they are very punctual. J Black

Innovative Trades was INCREDIBLE! They came out because we had faulty electrical issues that we…read morecouldn't figure out. The service providers were very knowledgeable, helpful, friendly, and clear with their explanations. They resolved our issue going above and beyond what they had to do and we would recommend them/use them again!

Alejandro saved me a bundle! My Smoke and CO detectors indicated a low battery…read more After replacing the bad battery with a good battery the error alarm continued beeping. The first contractor arrived with no tools or testers in hand (never a good sign) and before we got to the errant detector he began to tell me that he would have to remove and reinstall all five detectors and wiring at about $1,000 plus. I turned him around and sent him away. When Alejandro arrived he arrived with tools and testers in hand. He listened to my explanation of the problem and climbed the latter to begin testing. He determined that it was a faulty detector. He went to Lowes and bought a detector replaced it all within 60 minutes. He was courteous, respectful and professional. I have some more work for him in the near future. I strongly recommend Alvisa - Alejandro