I recently joined this location, and I must say, the service is better than I expected! The staff was professional, knowledgeable, and went above and beyond to ensure a positive experience. However, it's crucial to be punctual and follow the rules before your appointment. They strictly enforce guidelines such as avoiding tanning or prolonged sun exposure for two weeks before and after the session. It's also important to be honest with your technician, as they rely on accurate information to provide the best treatment. Despite these necessary guidelines, I'm pleased with my overall experience. The waiting area was comfortable and welcoming, with complimentary coffee, cold water, and other refreshing drinks available. It was a nice touch that helped pass the time while waiting for the appointment. If you're seeking laser hair removal, this place offers great service. Just remember to adhere to the guidelines and arrive on time. With their commitment to providing excellent service and the additional perks in the lobby, it's definitely a worthwhile choice.I don't know why I waited so long to do this. read more

Such a clean and neat establishment. I trust everyone here. Maybe a bit pricier than other laser businesses, but they have a variety of lasers which is good. My nurse, Hannah was great. Refreshment area also, a nice touch. read more

Ideal Image San Antonio - Cute refreshment bar. - Medical Spas Near Me - San Antonio, Texas

I've been coming to Ideal Image for a few years now and I have just about my entire body lasered. They do a great job overall! The service can vary depending on who you get as your nurse for that visit. With some nurses it feels like death, with others it's completely painless. Their packages and membership option is why I come, in addition to the results I get. The front desk staff are always friendly and the facilities are always clean. Would I recommend them, yes I would. read more

I spent $7,000 on cool sculpting. I had to take out a loan. I wanted my abdomen gone. I gained weight after retiring. I wanted it gone in time for my daughter's wedding. after all the treatments nothing happened. I didn't loose inches or weight. I think it's a scam. I went in for my last visit. they took pictures again but couldn't bring up my previous photos. I was told I'd get a call when the computer system was working. I never heard from anyone read more

Lovely place with great professional and friendly staff! I decided to get hair removal done a month ago after years of contemplation. I me Coco aesthetic specialist who ran me through the numbers and services available. She was super nice and made me feel at ease. The spa is staffed with RN and NPs who are very knowledgeable in their profession in skin. They made me feel comfortable during the entire procedure. The front desk personnel is amazing as well. I always get treated with respect and they make me feel like a star :) One of my favorite aspects of the medspa is the snack section and the calm luxurious lounging areas. I love it! A bit pricey but even after the first treatment, I'm seeing results!!! read more

Ideal Image San Antonio - Lounge - Medical Spas Near Me - San Antonio, Texas

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Great care. Payment plans. Customer service. Had an amazing experience here. Also, I had laser hair removal done here in 2013. I completed my full treatment plan. It's stayed gone. I had to go get 1 touch up after all these years. Life changing. read more

This was my first time getting dysport. I'm 33 and I've started seeing fine lines in my forehead. After much research I decided to come to Ideal Image. I was extremely nervous, but my injector Crystal was very knowledgeable and professional. She answered all of my concerns and put me at ease. She knows exactly what she's doing and she's made me feel so confident in myself! I'm a repeat customer. Thank you Crystal! If you've been thinking about it like I have for years then please go for it! You won't regret it. I won't go to anyone else but Crystal for my injection needs. read more

Ideal Image San Antonio - Before dysport while lifting eyebrows. - Medical Spas Near Me - San Antonio, Texas

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Friendly service and great results, don't regret it at all . Would definitely recommend it plus you get lifetime benefits as well

I no longer get lifetime warranty... and my hair is growing back in every location ‍ to be fair, I do contemplate going back for a few sessions to reduce the amount of growth in the bikini area at the least read more

Always a great experience! Everyone is very mice and appointments are always quick with little to no wait time!

Staff was great and friendly, but all my hair grew back. Did a year and half of laser for it to all grow back. Legs, bikini, armpit, etc. full body. Not happy to have spent $10k for it to all come back. I wouldn't recommend. And when they say life time guarantee, that doesn't mean free. They didn't tell me you have to pay for touch ups. I was very willing to spend the money for lifetime guarantee. But that wasn't the case. Plus, you have to schedule weeks out and if you have to change your appt, you are two or three weeks behind on your laser schedule. I'm not thrilled. They also didn't explain the setting of the laser. Some staff did higher and then lower, or didn't read my chart to see that I had full body. Like I said, waste of money. read more

I can't say enough nice things about the staff at this Ideal Image. I started in the fall of 2018 on my first area and enjoyed the results so much I didn't hestitate to get a second one. They work with payments, schedule and are always friendly there. The nurses acknowledge your issues and concerns with what you want done and know what they are doing. Call them today and get started! Shaving is for the plebians. :) Update: Jan 2020 Still given excellent service, quick appointments with extra care and attention to my concerns. I have been coming here for two years and love it. The staff are knowledgeable and friendly still. That speaks volumes to me. read more

I have wasted so so much money here and my hair growth is worse than when I started. I joined years ago when I was sold on the fact that it was lifetime guarantee then after about 3 years of treatment Amy my facial hair kept growing back I was told it was no longer lifetime guaranteed. I wish I knew where or what products actually work. If anyone has advice please share read more

I would not recommend this place. It is very expensive. It is a very nice clinic. But very pricey

The ladies are great here but when I bought my hair removal package the young lady that sold me should have told me that laser hair removal would not work for all of my face. I've been getting treated here for 5 years and this did not work for my neck and checks/jawline. It works only in areas that you have been shaving and your hair is course. I still have a tone of facial hair. Lip, chin, still have a few hairs growing here and there. Under arms it has worked great. read more

Ideal Image is so friendly and has a great ambiance. Lavonne was a my tech my last treatment and she was very accommodating. (All is my techs thus far have been great) Highly encourage to you to come in and get a consult! read more

Ideal Image San Antonio - Ideal Image - Medical Spas Near Me - San Antonio, Texas

I have been coming here for over a year now. I have PCOS so I grow excessive hair like a man, fun right. I am getting three areas treated on my face. Mara did my treatment today and she was awesome. Quick yet thorough. I would highly recommend Ideal Image for laser hair removal. I finally don't feel like people are starting at my dark hairs AND I didn't have to spend hours tweezing to get it looking like that. Staff is super friendly, I am currently sitting in here right now righting this and enjoying a complimentary Mimosa! read more

Ideal Image San Antonio - Waiting area - Medical Spas Near Me - San Antonio, Texas

I had a very poor experience with Ideal Image. Not only was I lied to about the results being permanent, I was told that the damage incurred would be less than waxing. I have experienced folliculitis, discolored skin, and scarring as a direct result of the treatment (torture) by Ideal Image at the rate of just over $6,500. I requested a refund because of this, and the owners have refused. They should be ashamed of themselves for running such a scam. Fortunately for me, I did not sign a contract with them, nor do they have a valid consent form -- if I start a class action lawsuit, who wants to join? As a note, I tried to request a refund, and they wanted me to go for an attorney - that was their costly mistake. read more

Disappointed always booked . schedule only flexible if you schedule weeks out VERY UPSET this is a cruel joke for many people it is also painful i hoped it would be better but not only is it not i have more visible hair growth and shaving seems Necessary when before it was not . I honestly wish I could get a refund but instead I will let anyone else know it's not worth it it's a cruel joke to people that are looking for a change and help. the staff is friendly but it has nothing to do with the services that you are searching for, no hair growth that's what it's about, no more shaving that's what it supposed to be about although it is not. it's just friendly smiling people service I could've got that for less time, gas and money at HEB OR WALMART going through the cash register buying razor. This company is a scam, so disappointed read more

Lauren is so wonderful! Have had my third hair removal treatment and the results are amazing! Patricia is so very helpful with any financing info. The establishment is clean and very diligent at ensuring COVID precautions. Thank you Ideal Image! read more

Everyone is super nice and helpful. Had a virtual consultation and they treated me a few days later. Highly recommend you call and get a consult if you have any questions and want to get some hair removed. I should've called way sooner! read more

Love the staff and super comfortable experience. Would recommend to anyone looking for a quality laser job.

I LOVED the services I received from Ideal Images. They are by far the most credible laser hair removal providers my friends and I have ever used. I am very light complected with dark thick hair, and I have had no additional growth since my last treatment session which was over 10 yrs ago. I had my full legs, full arms (including under arms), upper lip, and brazilian treated. Best money I've ever spent and stellar customer service! One suggestion though would be to add a customer referral program with monetary incentives to increase word of mouth marketing. I am a GREAT salesman when it comes to services that I love. I also jump on any opportunity to earn back a few extra dollars. A referral program for past/current/future customers wouldn't be a terrible idea to consider. read more

We have been coming to Ideal Image for over a year and service has always been great. Staff is very knowledgeable and professional. I recommend Ideal Image for laser hair removal. In my opinion they are the best in town. Olivarez - San Antonio read more

Worst place ever. Paid so much money. They never have available appointments you have to wait months out, even when treatment needs to be every 6 weeks for optimal results due to real hair growth cycles. They claim always a nurse practitioner lasts you- but I went and a medical assistant laser me twice! The laser did not remove any of my hair. I paid for Brazilian, underarms and upper lip. Asked for a refund and they would not provide. If you want to just throw away money, this is the place. I am So dissatisfied. read more

My virtual consultation was excellent, and my first visit to the office was even better. Dawn was my technician and she was awesome. Being my first experience with laser hair removal, Dawn made me feel very comfortable and made the process easy. Absolutely recommend this location for the staff. For the laser hair removal itself, I'd also give 5 STARS!! It's been two weeks and I'm absolutely loving the results!! Worth the money ladies! read more

Have nothing but positive experiences here. I generally don't speak in absolutes, but the staff has ALWAYS been extremely friendly and accommodating. I've been receiving laser treatment at this location for over a year. Today I decided to add to my treatment package and Patricia was over the top amazing at getting me where I needed and wanted to be, from a financial standpoint. We actually sat and talked like old friends for quite some time. So appreciative of the level of care, quality and compassion. read more

This is a super clean place. Awesome staff! They are extremely professional and are trained the right way. Only downside is it is hard to get appointments because they are so busy and popular. read more

The ladies at ideal image have been such a joy to work with, and I am very happy with my results. I love that they are actual RNs and nurse practitioners. There is a very high level of professionalism and no matter who does my appointment, they have always been very knowledgeable and readily answer my questions. Not to mention that all the employees greet me and are very friendly, even if I have not met them. Keep up the great work, Ideal Image! Also everyone look out for all the great sales. Ps- shout out to Jordan who is so sweet and somehow pulled together some discounts, getting me two touch ups for FREE!! Very professional and knowledgeable staff! read more

I got my underarm and lower abdomen done, it took 9 treatments over a year and a half. Every time I went, the staff was polite and respectful. I didn't have a problem with them, besides some rude remarks they made about my body hair to try to entice me to get more removal done. I'm giving this 3 stars because I am extremely dissatisfied with my results on my underarms. I paid almost 2k to leave with slightly thinner hair then what I came in with. If you're looking for hair removal I would recommend looking into other places first because if you will get the same results, you might as well not overpay for them. read more

It's a litte pricey..BUT they have in house financing. They also run A LOT of promotions which means you can get more for less. The technicians are great and super friendly. Actually the whole staff is super friendly. The facility is clean and very professional. The hair removal for people with melanin is painful!! I'm not gone lie. I cried many a day. BUT it is SO worth it to but have to shave anymore. To wear bikinis or sleeveless shirts and not have to worry about hair is THE BEST. I actually convinced a relative of mine to get it done as well. She agrees that it is painful as hell BUT totally worth it. If you are tired of shaving your underarms, legs, bikini area...tired of waxing... then this is for you. Your sessions are not too often and after only 9 sessions .... I'm free of hair!!! IF any grows back then you pay a small fee for spot treatments. Nice right??!! What do you have to lose??...besides pesky, unwanted hair. read more

There's a lot of room for improvement starting with customer service and scheduling . This location seems to be very unorganized. Expect cancellations and rebooking . I understand things come up and at times you may have to re-schedule but when it happens more than once that is a huge problem . I'm retired but still have a busy schedule . So when you reschedule it is a huge inconvenience to the customer . Also , remember that you are in business because of the customers . Teach your employees empathy , attentiveness , patience and customer service skills . Last but not least , let me emphasize on how this place lacks professionalism. As much as they charge for services you would think they have top notch CS skills but they don't . They need to be trained by USAA employees . Even Chic fila has better service than them . read more

Don't waste your time they don't list prices for a reason you have to go in for a consultation. The staff is extremely pushy and prices are ridiculously high. Plastic surgery is cheaper. So of course they offer financing, and pressure you to the point of leaving there felling worse about your unwanted hair than you did before you went in. read more

My treatment at ideal image was wonderful. They explained the laser hair removal process, price and what to expect from the treatment. They were even able to do my first treatment right away. Wonderful experience!! read more

I couldn't have been happier with my treatments at Ideal Image. I have a skin condition called hidradenitis suppurativa and getting treatment on my underarms have drastically reduced the amount of hair and helped reduce my flare ups. Every time I come in, everyone is SO nice and professional. I will definitely be back for any future hair removal needs. read more

So we attempted to redeem a service that we prepaid for and not only did this location advise us they wouldn't honor it but one of the staff that answered the phone was extremely rude, condescending and even implied that we were lying. In such a competitive field this type of customer services is ultimately going to lead to this location shutting down. And we actually requested the name of the manager or to be transferred and the employee hung up. I wouldn't invest any money in their packages if this is the way they treat their repeat customers'. read more

Came for a touch up for my upper lip, was last here 2 years ago! So happy and satisfied with the results! Friendly staff and consult gave great advice and price information. read more

Another great visit! The staff is always friendly and very knowledgeable. I'm happy with my results and drop in for a touch up once a year. Highly recommend their services! read more

Shout out to Margaret who always goes above and beyond to help out costumers. You're truly appreciated.

Patricia F. was so helpful! I was having trouble trying to get my appointment rescheduled and she was able to reschedule me right away instead of having to wait longer! She was very sweet and professional and got me up to date with specials they had going on! read more