Absolutely the worst. We ordered new windows for the whole house. We've been waiting almost a…read morewhole year for a garden window and bay window. They've missed every single date they committed to with lame excuses. Another window has a broken piece of plastic. Warranty is non-existent. Do yourself a favor and get your windows somewhere else. ANYWHERE else! If zero or negative stars was an option, that's what I would give.

No one answers the phone. The phone rings and rings and then it disconnects. I guess I don't need…read morethe business.

This business has friendly folks that are always willing to help you with whatever hardware and…read morebuilding needs you have. They recently held an item for me until I was able to get there and purchase it. It was the last one in stock.

Neathawk is an old valued big box type hardware and home store. Unlike the real big box home…read moreimprovement store, they staff with knowledgeable and helpful people who are there for the customer. Great job!

The very first time I visited this store was when I needed to make copies of some keys. I remember…read morehow well I was treated. Since it was my very first time shopping there I was invited to become a member, downloaded their app, and did so and the keys ended costing me almost nothing for using a coupon one of their helpful employee gave me. But what I remember the most is how well I was treated. Since then I enjoy visiting their stores for most of my hardware needs. After being awarded the NC Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And this ACE Hardware Store on 2303 Williamson Rd NE, in Roanoke, Virginia, is a perfect example. ACE ultimate goal is "to be the most helpful hardware store for customers, offering quality products and convenient shopping experiences with expert advice." Through personal experience I have found out that their employees go the extra mile for its customers. And they have such a variety of products, that throughout the Seasons I like visiting the store because you never know what you'll find there. Anything from pumpkins to local honey during this time of the year. As a matter of fact, the other day I had to make a gift of local honey, and here is precisely where I found it. As soon as I walked in a friendly young lady greeted me, welcomed me to their store, and made herself available to help me find anything I needed or was looking for. I could see why their slogan "ACE is the place with the helpful hardware folks," was very true indeed. As I walked through the store I was amazed at all the different products they had in such a limited amount of space compared to places like Home Depot and Lowe's. And their prices if you add the excellent service you get are not bad at all. The service they provide is extraordinary. I read in one of their ads that if you purchase one of their large barbeque grills they will go out to your house and put it together. I invite you to view my photographs accompanying this review to get a better sense of the place and give them a visit. It is by supporting local stores like these that we can show our appreciation for their service and the great contribution they make to our community.

The best service and selection. The only issue is there are two parts to the store and half is…read moreupstairs. Rough for a disabled person. Go to the back for that entrance and not the front worn the iron pan out front. They are super friendly and can explain anything to anyone. Fair prices and personalized service. These people know what they're talking about and not just bodies in a store.

I ordered fireplace doors, the inside sales team was great, although the installer representative…read morefrom their company did a poor job installing the doors. We went to open the doors and the entire doors and frame fell forward, my son grabbed the unit. The brackets inside were not attached properly, one is basically upside down, very poorly installed considering we paid the installation fees.

We are in the process of building a home and ran into an issue with a gas log unit we purchased @…read moreDixie products ( Too many btu's for the area). I contacted Kevin @ Dixie Products and explained the situation as we were well beyond the 30 day return period. We received exceptional customer service and were able to exchange for another product that would meet our needs. I highly recommend Dixie Products. We have purchased numerous gas logs from them over the past several years and have always received quality products and quality customer service!

Don't allow David to do work for you. He brings his RC car to the jobsite to play with. He will…read moretake all the copper from the job he works on as well. I also noted liquor bottles in his work truck.

The plumbing team of David and Taj, who hooked up a gas line from my gas meter to gas logs in my…read morefireplace, and the responsiveness of Chris in the office at Corell Electrical were nothing but excellent! They were incredibly approachable and timely. David and Taj worked with me to ensure the piping was installed exactly as I wanted and needed. They did an excellent job and cleaned up well after themselves. They were very conscientious about checking their work, particularly for leaks. They even brought dog treats for my dogs on the second day they came! Corell Electrical was recommended to me, and I absolutely recommend them to you!