We wanted a runner installed on our stairs from the main level of our home to the upper level. The stairs are a little steep and I had slipped a time or two on them. To complicate things a bit, our stairs have a 90 degree turn and a diagonal on the second from the bottom. I didn't trust the big box stores to know how to do it properly, so I went to Floored.
The day I went, they sent home several samples with me and scheduled an estimate. The owner, Jimmie, came out the following day I was available and measured, along with a designer. She ended up going back to the store and picking out a couple other samples for us, one of which we ended up choosing.
The day the installation came, Jimmie came out with the installers to remeasure the bottom to steps one more time to get the piecing exactly right. He then went back to the store to cut and bind the carpet and then brought it back out to the house. The installers were professional and courteous and did a wonderful job with the installation. Jimmie was even able to take back some scraps and make 3 more smaller rugs (entry size) for us at no charge. I felt like that was really a good service rather than just throwing the scraps away.
They are expensive, but I feel I got a quality product and got what I paid for - the stairs are safer for us now and safer for kids to go up and down, and if it saves a doctor's bill a year, we will more than make our money up. The stairs turned out wonderfully, and I don't think the box stores would have done it to suit me. Photos of our stairs are in their gallery on their website as of today - check them out. I would use Floored again and would not hesitate to recommend them - very professional and courteous and no pressure. read more