I HAVE DOUND ME A NEW WAXICIAN!! McKenzie W. Did such a great job, as painless as it gets. She was…read moreengaging with me w a warm aura, very kind.. and made me feel comfortable. I have scheduled my next appointment in advance! If you're looking for a new wax lady, she's it! The Retreat overall is such a beautiful place w kind souls and very relaxing. Durham has a gem.

Their brand is smugness and condescension. More like "the abuse" and not "the retreat." I'm sorry…read moreto say they have lost my business forever and I can never recommend in the future. The attitude of the person I dealt with makes me never want to go again. My family has paid for a half dozen services and yet there is no thought to a long term relationship. Transactional thinking that will cost them. They are actually just around the corner from me and I would have considered making this a more regular stop, but one interaction has cost them a lifetime of business.

Amazing! Professional! Comfortable! Glad to find someone who cares about my skin and can teach me…read morethe best way to care for it too.

I'm back with my annual 5 star review update! Nicole is still the absolute best to do it and her…read morekindness and expertise make this experience worth it every single time. I've been coming for years now and it's amazing how minimal the pain is and I truly credit it to Nicole's many years of expertise. The environment is clean and peaceful, she curates a great vibe to relax you for your service. As long as I am in the area Nicole will be my go to for any and all waxing needs.

Went in on my lunch break to get a Brazilian. The facility was EXTREMELY clean and smelled really…read moregood. The front desk team was very friendly and attentive. My waxer Ebony was literally amazing. I'm pregnant and she made me very comfortable. Her energy is infectious and I left with a smile that carried me through the day, plus I was nice and fresh now. My next appointment is a as already scheduled!

Great experience at this location. Receptionist was very polite and sweet. My wax girl was Mary…read more She's the sweetest, made me feel 100% comfortable and takes her time doing her job. Very satisfied with this location.

Best service and ladies are great.I had Lash lift and full face perfectly done in a decent…read moretime.Very clean and thorough.Can't wait to try their facial!!

Nancy is amazing! She completely transformed my brows: super precise, gentle, and knows exactly…read morewhat shape works best for your face. You can tell she really cares about her work and wants you to leave feeling confident. The salon itself is clean, relaxing, and everyone there is friendly. I've gone to a lot of places before, but Nancy is the only one I actually trust with my brows now. She's quick but never rushes, and the results are always perfect. If you're thinking about trying a new brow place, ask for Nancy -- she's the best!

Dana got me in pretty quickly and did a great facial giving my much needed pores a refresher!…read more She used perfect pressure and also excised some areas on my sides of my cheek that had gotten clogged. I will come back and do a small peel with her in the near future!

I've been going to Dana now for a little under a year. I moved here from AZ and since it was the…read morebeginning of COVID when I moved, I didn't have a chance to keep up with my skin needs since I left my aesthetician in AZ. Dana absolutely is the best here and my skin always feels so great whenever leaving her. I haven't had a chance to do the peels yet, because of my circumstances, but I can't wait until I'm able to do them!

I just couldn't ask for more. Sweet & talented staff. There was a woman client being an entitled…read moreand rude brat and the staff handled it so beautifully. My gel pedicure turned out beautifully.

I was so excited for my pedicure once I landed in Durham. I called two days in advance and made an…read moreappointment for 5pm on 7/3. I walked in and let them know about my appointment, I saw them check their book and confirm I was on there. She then told me to check in on the kiosk and pick my color. I followed the woman to a pedicure chair where she informed me that I shouldn't sit there and it was for someone else. About two minutes later, a woman walks in and thanks her for squeezing in an appointment. Wow. She tells me to go speak to the manager. He asks can I wait because there are three other people ahead of me, I said no I really couldn't and that's why I made an appointment. Very, very disappointing experience. Why let me check in for my appointment but then don't service me? Why was another woman with an appointment serviced before me? Why was there no real solution offered except wait for an undisclosed amount of time? I thought people were friendlier down south but clearly the businesses are not. 0/10.

What a wonderfully blissful space for a facial! Vibes are warm, welcoming, and whimsical. Carissa's…read moreconsultation was nurturing and thorough. Her presence and technique so soothing that I fell asleep three quarters of the way in! I awoke refreshed an glowing. My skin can breathe again. The jump start I needed to motivate better self-care. So grateful.

Wonderful, wonderful establishment! I have had only two different sessions and I can't wait to go…read moreback for more! I immediately felt relief and comfort as soon as I was done with my appointment. Everyone has been very knowledgeable and professional. I have had a two different sessions including Ashiatsu and fire cupping.

I appreciate that Viktoria was really responsive. I had an upcoming free 45 minute block of time. I…read morecalled her for an appointment but she didn't answer. She did immediately text back though. So 20 minutes later, I'm at her place getting groomed. I was back in my car after another 20 minutes. She was fast. Which was surprising to me considering I haven't been waxed in a long time. This was my first time sugaring and it was better than I expected. Since I haven't waxed in awhile, I was pretty embarrassed. But Viktoria made me feel comfortable. This isn't a typical salon, but she keeps it clean. This is not a typical spa experience, and the location wasn't what I was expecting. Sugarland is more like going over to your girlfriend's house for some grooming help. I saw her changing her gloves when she needed to get more from the jar, so that was reassuring in terms of cleanliness. While I was changing, she already started removing the disposable liner and spraying down the table already. I was actually surprised at the smoothness of my skin afterwards. I guess I'm hooked on sugaring. It's more than I'd like to pay compared to regular waxing (eg. $50).... But I think sugaring is better for my skin. I will be requesting more appointments in the future.

First time having a sugar wax! Service was great, would definitely recommend. Was only there for…read more15mins too which is a plus.