This med spa is nothing but frauds and thieves. They overcharged me for my session and then…read moreflat-out refused to reimburse me. I couldn't even get a single response to my emails or phone calls. They lied about what they were charging, never had me sign anything, and didn't/cant provide receipts. It finally got so bad I just disputed the charges as fraud with my credit card company just to protect myself. That says everything you need to know about how shady they are. Avoid this place at all costs. They are scammers, not professionals.

I had micro needling done and saw absolutely no change. Don't feel like this is worth the money…read more Not sure who the girl was that did my procedure, but could have been a little more friendly.

The Esthetic Loft and Alexis were both great experiences today! I will say that I missed the…read moreentrance to the building at first. It was a little confusing. Needless to say, I'm not too fond of the entrance to the building itself...but that has nothing to do with the business at all. The environment is clean and relaxing. Alexis asked plenty of questions before my facial and gave me an opportunity to voice any concerns or questions I personally may have had. They offer SEVERAL services and occasionally run specials. Sign up for their email communications to get these sent to you. Trust me, one more subscription won't hurt you. haha I find the price points to be on par and the service to be of high quality. Check them out for your next facial, wax, microblading, etc needs!

This review is based on a consultation only. I look forward to updating this review as I go on my…read morejourney. I have some issues that I would like addressed. I went in to meet Dana and she was very nice and helpful. She suggested that we start with a facial and then add other things as we move forward. She also said she would do some research on things that I am currently using to see if I can continue or need to change. There is cute sign of the name of the business on the outside and the inside is clean and very inviting. The receptionist was nice and tried to accommodate me as much as possible with scheduling upcoming visits. I will keep you all posted.

I'll start with the positive: she accepts credit card payment and she was efficient in getting my…read morestubborn chin hairs. I was travelling to Alabama (from Charlotte, NC) to celebrate my birthday weekend to bear witness to the civil rights movement, and especially to honor those whose lives were taken so brutally (lynchings). Since I was in need of an electrolysis session, I figured I'd take advantage. Zainab replied to my initial email inquiry 8 later. No issue there since I had plenty of time before arriving in Birmingham. We set my appointment for 30 Oct at 2pm. Arriving 15 minutes early, the receptionist indicated which way I should head. I knocked on the door; however, there was no answer, so I thought perhaps Z was treating another client. I went back towards the reception desk asking for the ladies room. After being done in the LR, I headed back to Z's office. (note: I was wearing my face mask & had my cell phone in my hand as was hoping I could charge it since the battery was very low). I knocked on the door again. Z opens the door (no face mask nor shield, no gloves), looking a bit frazzled made me think she had been napping. I said hello & her response to me was "Darlene?" No smile, no "hi"...nothing. She was abrupt and off-putting. Honestly, my initial reaction was to tell her how rude she came across, then to walk off, but I really wanted to have treatment for my chin hairs. I replied with "No, I'm Lola, I have an appt @ 2pm." Again she just looked at me with a puzzled expression, and repeats "are you Darlene, my 1 o'clock appointment? I repeated that my name is Lola, and I added, I don't know about Darlene, but I'm Lola. Then she tells me that her 1 appt never showed up and asks me "do you have a 1 o'clock appt?" Clearly, Z was all kinds of confused. I figured, she's an older woman and obviously, I woke her up from her mid-day nap...I'll cut her some slack and get this quick 15min session over with. I walk in, set my bag on a chair beside a small table and that's when I noticed the available outlet so asked her if I could charge my phone. She doesn't reply, so I said "I'll take that as a yes?" In a curt manner, Z replies "I guess so" I'm thinking, this chick has got the worst attitude !! Before taking my place on the bed/table to begin my treatment, I asked her if she would sanitize her hands before we got started. That immediately set her off. She sanitized them and grabbed for her plastic facial shield, then turning to face me, pointing to her face shield, says "if this is not ok with you, then you can leave"......again, here I wanted to walk out, but I didn't. The treatment starts and I take off my mask, showing her the hairs along my chin. She asked me if I'd had electrolysis before and though she was still less than friendly, at least I appreciated she was curious about my experience with the mode of hair removal. She also went about to make an assessment about my skincare regimen (sounding judgmental about my pigmentation, she must not have realized that I have freckles - ones I'm are quite fond of). At one point I mentioned that being from NYC, I've had all kinds of electrolysis and I was curious about her training. She defiantly mentioned she was schooled in London and said "if that's good enough". Dude, chill out!! End of the session came. Z dabbed a bit of witch hazel on my treated areas. I said "merci, merci" (because she told me she's Iranian - that's a whole other conversation). That was the ONLY light hearted moment she let out a small chuckle. When I get off the table, I commented to her about the "you can leave" remark. She retorted that since I had asked her about sanitizing her hands, she wanted me to know that she had a face shield and that I could leave if that wasn't acceptable. I told her that her remark was off putting. I also reminded her that she was less than cordial when she "greeted" me at the door. Her reasoning: "I was startled." To which I replied, "well, you didn't even say 'hello' and normally one would greet a customer by saying 'hi' or 'hello'.... Z replied: then I guess I'm not normal I paid with my credit card (ZERO tip) and walked out. Final note: I had sent to her a follow up email to inquire about methods of payment she accepts (cash, check, credit card, debit card, Venmo) because I wanted to be sure I was prepared and I usually do not carry much cash on hand. She did not respond to that email, so I sent a follow up request about 1/2 day later....still no response. I would NOT recommend her service. She did not thank me for my patronage and gave the impression she was doing me a favor. You couldn't pay me any amount of money to return. Z has zero affability and an absolutely awful bedside manner!!

I had my first electrolysis appointment two weeks ago. Z was very inviting and very informative…read moreabout the process. We laughed and she made sure I was at ease. I look forward to going back for my next appointment.

Have been here before to receive a massage and had a great experience. The latest time I went for…read morethe autumn glow facial. Very pleasant experience. Was greeted with a mimosa and other complimentary beverages and snacks. My esthetician and I talked literally the whole service which I enjoyed. I felt so refreshed and rejuvenated after. Highly recommend this place.

Girls group event. Amanda warmly welcomed our group and we had a room to enjoy champagne and a…read morecharcuterie board. The decor of the place is beautiful and perfect for pampering. There are several house teas to try. I prepaid for my massage and tip before even arriving in town. It was all worth it. Justin has amazing hands. All my knots are gone and I walked out feeling so relaxed.

A few months ago, I would have given this place rave reviews. Staff was very friendly, and I…read morethought the work was excellent. After some recent experiences, I'm not sure if I'll be back. The last time I was there, my tech let me sit with foils on my nails for 30+ minutes while he took a break. This was especially frustrating, given that I had limited time. He previously told me that the color I chose might appear slightly different, and that if I did not like it, he would add some gel polish to balance it out. He finished up, and did not ask if I liked the end result -- just said "thank you" and quickly brought me up to the counter. While the end result looked fine, the color was wildly different than what I chose, and I was bothered by the way he treated me. If I had more time, I would've said something. Between that and it being impossible now to make an appointment over the phone, I have a bit of a bad taste in my mouth. I've seen some very entitled clients who ask their tech for multiple color changes, but I really don't think I should have to speak up about something as blatant as this.

My daughter had Gel-X nails done here. Best work quality she has seen!! Design was also beautiful.read more

Charges and billing ins all messed up. Husband and I were seen same day had the same things…read moretreated. Paid our copays the same day and they continue to bill us for my Copay and not his. My charges to ins. were billed as a surgery which amounts to a lot more than his. Seen in December but still receiving $25.00 bill in April. We have called and mailed proof . We will not go back .

I have been a patient here for a few years now. I've come to see Dr. Fenning for botox. She has…read morealways been a great doctor. She's pretty conservative and careful with how many units she has given me so I usually know what to expect when I come here. The facility itself is pretty big, and they have their beauty product storefront in the lower level. The one part I don't like about this place is the issues I have when they are calculating your bill. I've had mishaps on my bill every time I have gone. I'm usually able to catch it there is a mistake, but on one visit I did not and had to contact their help center. They were very nice about it and credited my account. But the next time I came, it was not automatically applied to my bill. So I have about $12 in credit left here according to my Klarna account so hopefully it can be applied on my next visit.

Very knowledgeable and caring. Listened to my daughter and didn't dismiss her ideas. Highly…read morerecommend acne boot amp!!

Been a patient here since 2018 or 2019. I've always received 5 star service from D&L of A. The…read morestaff is always so kind! I rarely have to wait to be seen once checking in, unlike other medical offices. They also sell Skinceuticals products, which are super pricey but very effective (in my experience). Ask for samples if you're unsure!

I've been seeing Dr. Seiler for almost 3 years. He listens to how I want my mature skin to look and…read moreprovides options for my treatments. I never feel pressured to make a decision one way or the other. IMO he has never steered me in the wrong direction. Alexis, his aesthetician has a gentle touch and is wonderful too!

Love Dr Seiler and the whole team! So friendly and professional. Happy with my results and look…read moreforward to my appointments!

Dana at the retreat day spa was INCREDIBLE! I have had many massages over the years and this one…read morewas an absolute favorite!! I booked the 60 minute massage with the added scalp massage. Dana applied just the right amount of pressure. I could tell she put so much care into her work. Overall a wonderful experience- I will be back!

I love this place and the staff are amazing. Bernadette at the front desk is so friendly, fun, and…read moregreat to talk to! Nancy and Danielle are great massage therapists and I also had a facial that was amazing with Susan. The spa is so quaint and cute and in a great location. Love

I get my Botox here and the MD here is beyond hilarious. I loved the guy -he made me laugh almost…read morethe entire time. I suspect he does that to distract you as he pricks you because I barely felt anything and usually I'm a big baby. But the most important thing is he KNOWS exactly where he's pricking. You and my Botox was done to perfection. I thought I had already reviewed this place but I've been getting Botox the last 20 years or so, and his was almost painless, but more importantly is he did it properly ( I had it done a couple times at a dentist ( that I won't name) until I once I looked like I had a stroke (for three months) because they did it wrong -so I advise you to use it a medical doctor not a dentist ! Everybody that works here is so nice. . The pricing is a little confusing. They have different " tox clubs " I didn't fully understand. I just usually go and get what I need.. The prices are fair and competitive for Birmingham and I won't be going anywhere else after finding this place, because I enjoyed it. It was relatively painless and I really like the people that work here.

I booked a Groupon for one syringe of filler and 60 units of Dysport and drove 45 minutes, taking…read moretime off work to make the appointment. Once I arrived, we discussed treatment options. There were some nuances about using filler in the cheeks, which I completely understood and was flexible about. I was happy to proceed with areas the provider was comfortable treating such as the lips. However after this discussion, a different person came in and informed me that my Groupon was not valid for another two months. This was never communicated ahead of time, despite them having access to my chart and booking details. This could have easily been addressed before confirming my appointment and would have saved me time and frustration. What made this even more frustrating is that they had already redeemed my Groupon voucher. When I asked for the appointment to be canceled after learning the voucher was not valid, I was told I would need to take it up with Groupon rather than the office resolving it directly. Additionally, I've consistently felt a lack of professionalism during my visits and it unfortunately seems tied to the fact that I booked through Groupon. Every patient deserves the same level of respect and care, regardless of how services are paid for. I do not recommend this med spa. There are many other professional and reputable options in Birmingham, and I would strongly suggest choosing one of those instead.