We were stuck in Ellensburg due to weather related pass closures. It was so pleasant to find this…read morecharming downtown hotel in lieu of the corporate chain hotels by the freeway. Parking is a bit of a hassle and we ended up paying the $10 for hotel,parking in a lot around the corner. It was worth it as we could walk to restaurants within blocks of the hotel. As for the room itself, it was moderately sized but we had room for all our gear without tripping over anything. The king sized bed was comfortable with 5 pillows provided (the norm seems to be 4 nowadays). The room was very quiet but the bathroom has a sliding barn door which unfortunately doesn't muffle bathroom noises which should be private. Decor is soothing warm neutrals with a small sofa and a desk chair provided for seating. There is a small frig but no microwave. Keurig is provided for in room coffee but I would recommend going down to the lobby where fresh brewed coffee seems to be provided. 22/7. We did not check out the rooftop garden due to the weather. Would've enjoyed a drink in the cozy bar adjacent to the lobby but it doesn't seem to be open yet. I would definitely stay here again should I have the need to overnight in Ellensburg.

-- Beautiful Hotel, Deeply Disappointing Hospitality…read more We chose Hotel Windrow for our son's 19th birthday weekend while visiting him at college in Ellensburg. After reading the wonderful reviews, we were excited to enjoy what appeared to be a charming hotel with exceptional hospitality. Unfortunately, our experience with Cassie, who identified herself as the shift manager, was anything but hospitable. On October 16, around 5 PM, I went downstairs to request bedding for our pullout sofa, which had not been prepared despite the hotel knowing the number of guests on our reservation. Rather than requesting room delivery, I offered to carry the bedding upstairs myself because we had dinner reservations. What should have been a simple request quickly became an unnecessarily confrontational interaction. Cassie, who was not wearing a name badge, informed me that the pullout sofa in our room was not up to fire code and was not supposed to be in the bedroom. Naturally, I found this alarming. Why would a hotel provide sleeping accommodations that its own manager suggested were not compliant with fire-safety requirements? She then explained that an employee had failed to report to work, that she was understaffed, and that assisting guests checking in took priority over helping me. She also said she could not provide an estimated time for the bedding because she was spending too much time assisting me. I remained calm, patient, and soft-spoken throughout the exchange. In fact, I spoke so quietly that she repeatedly leaned forward to hear me. Yet her demeanor was abrasive, impatient, dismissive, and increasingly hostile. After I returned upstairs and explained what happened, my husband went downstairs to ask about the concerning fire-code statement. When Cassie eventually brought the bedding to our room, rather than simply resolving the issue, she accused me of being aggressive and suggested that we might have to be removed from the hotel. All of this over a request for bedding. She also stated that her adrenaline was so high that her hands were shaking. I found that reaction bewildering given the nature of our interaction. When hotel surveillance and audio recordings were mentioned, I welcomed their review because I strongly dispute her characterization of my behavior. Cassie repeatedly mentioned that she was supposed to be off work at 5 PM. While I sympathize with staffing shortages and long shifts, those frustrations should never be directed toward paying guests. Interestingly, I also observed her affectionately referring to her blue heeler, who was waiting in the lobby, as her "baby" while interacting with another guest. The warmth of that exchange stood in stark contrast to the hostility I experienced. My husband eventually returned downstairs to ask whether we could expect a peaceful remainder of our stay. According to him, Cassie agreed to do what was necessary. But why should a family celebrating their son's birthday have to negotiate for a peaceful hotel stay? Hospitality is not simply attractive accommodations and positive online reviews. It is how guests are treated when they need assistance. We were not requesting special treatment, compensation, or anything unreasonable. We simply needed bedding that should have been provided before check-in. I sincerely hope Hotel Windrow's leadership reviews this incident, including the available surveillance footage, clarifies the troubling fire-code statement, and addresses the level of professionalism demonstrated by its shift manager. Our experience was drastically different from the warm, welcoming hospitality we anticipated in Ellensburg. There is a difference between being understaffed and being inhospitable. Guests should never feel belittled, intimidated, or threatened with removal simply for requesting basic service. A beautiful hotel cannot compensate for an absence of genuine hospitality.

I was here for a weekend in Ellensburg. The stay overall was good, but I was out most of the day. I…read moredidn't get to use the fitness room or grill. They offered free breakfast, but I didn't wake up in time for it. It ends by 9 AM on weekdays and 9:30 AM on weekends. All the rooms here are suites, so they include a small kitchen with microwave and refrigerator. They even had some tableware and a toaster. My room on the second floor was good. For a suite, it could have been bigger. I liked the foyer area to put suitcases. I did not like that the shower wall was only halfway. It didn't have a door, so water would get everywhere. The shower floor was also stained with mold. It needed to be cleaned more thoroughly. The bed and pillows were comfortable. Location - coming from the freeway, they should open up a road to make it more accessible. It's stupid that you have to make a U-turn essentially.

My room was on the 2nd floor having all those ac units equipment on the roof. I was worried it…read morewould be loud. But it turned out to be ok. Out was cold, no need for ac. But I'm not sure how it would be if all units were working Staff is very helpful and friendly. I had a problem with the hotel car charger. They couldn't help me bc they're was a problem on Tesla app side, but they helped me to troubleshoot and find a different charger not far from a hotel. Strongly recommend!

Clean, comfortable, and extremely quiet. I've NEVER stayed anywhere so quiet.... Even our own home…read more Lol. We were on the third floor. We'll be back. The only suggestion is perhaps some water bottle filling stations would be excellent.

What's up Yelpies When you're traveling and need a quiet,…read moreclean and comfortable place to stay look no further. With best in class customer service, free breakfast, and a bar &grill that will compliment your stay. Get here now and enjoy what all the other competitors should be copying

First stay here, on a weekend. Prices were modestly high (not a value play here)…read more Very clean, we had our doggies with us, so we were on ground floor. There is a pet-friendly area out the back, with ample doggie-doo-baggies. The free breakfast was a-ok - they had microwaved sausage and reconstituted egg some typical dried-up little pastries, various fresh fruit, a fridge with good yogurt and almond milk, good strong coffee and a nice waffle-making station that worked fantastic. The beds, very comfortable, and surprisingly good pillows. The room was quiet despite the hotel being sold out. TV, worked good, had HBO. AC/heat worked, a mini fridge and microwave in room rounded out the amenities. Outside, i noted a couple barbeques, and a fish cleaning station. We joined the Best Western guest club - and they've added a nice touch where you can elect not to have maid service and get extra points instead. So lets talk about the 'green' effort. Lots of signage advocating 'save the planet', leave towels on rack, etc. I did like that coffee cups and the breakfast plates were paper. BUT, the inroom paper cups were wrapped in plastic. Lots of single use plastic cups, horrifically wrapped again in plastic (in case something touches the plastic we've wrapped it in more plastic). In the dining room, a stack of single use plastic cups for the sole purpose of pouring waffle batter, one time (I went and grabbed a paper cup for this) Staff was always delightful and friendly.

Nice facility with fairly helpful staff. Why three stars:…read moreI checked out at 3 PM Check out was 11 AM As I was leaving my room at check out I asked a room service lady cleaning next door if She could still clean my room. "Sure. Plenty of time." I got to the front desk. Nice lady with blue hair. Goes into a dissertation about the unusual check out time and that she would ask the Owner if I should receieve a refund all or part. ( I have not said a word much less ask for refund; I dont deserve one) So front desk blue hair makes a call allegedly to the Owner. She redirects her attention to me and says: 'No refund. Too late to clean the room.' NOT a very sophisticated liars. I don't like being lied to. Do you? I did not ask for a refund....but it was a good excuse to fabricate BS. Totally unnecessary. LOUSY TV programming. Very low budget.

The staff is friendly and nice. There is not a hot tub but…read morethe pool is nice. The breakfast is what you expect. This is a little run down but overall a good experience.

This hotel, and this town, have seen better days, probably…read more There are some indications that the hotel is updating, piece by piece, to match other hotels under the IHG umbrella. And there are other indications, like the melodious chirping toilet, that this hotel is a bit in need of help. Also, it's not the greatest part of town - not their fault but there it is. Maybe no place is the greatest part of town anymore. I knew Ellensburg many years ago and it was very charming. There are still shops, still a rodeo, still a handsome college campus. The amount of delinquents charging around in their loud vehicles was offputting. I will go so far as to theorize that they were circling the hotel in the hopes of preying on the young girls staying there who were part of a softball team (or whichever group might be there at the time). I'm going to say all that and also say that we felt cozy and safe in our room, and we slept fine. Mothers, though, watch your daughters. Luckily (?), there was also a strong police presence in the evening. Staff was friendly, competent; the facilities were fine. One newish hotelish thing is that they took out the coffee machines from the rooms and asked guests to get their coffee in the lobby or ask staff to put the machine back. Did not love this.

Mama Chang is amazing Her hospitality is amazing. She goes out of her way to make sure all of…read morethe guests are happy & comfortable. She has daily, or weekly rates which are very reasonable. Don't expect a lot of frills it is not that type of place You can expect a clean room, comfortable bed, and good cable TV. In addition if you walk across the parking lot to the Chinese Restaurant you can eat some amazing food at reasonable prices as well.

Stranded in Ellensburg for the night, I waffled between camping ($30+, no power, during a wind…read moreadvisory night) and an adorable bnb that ended up being over $150. I ended up here in the middle at the Rainbow. Three stars equals A-ok. Room itself hasn't been updated in decades but the mattress and pillows seem nice/newer and it's clean. Towels are bright white and smell clean. The shower leaves something to be desired but they did go through pains to accommodate tall folks; the shower head is about 6.5 feet up! There is an alarm clock, tv with remote, and proper key on a vintage diamond shaped key chain. There is no wifi. Friendly office manger reminds me of Stan Lee. I chose this place because it was slightly closer to downtown than the clump of motels further to the south. The motel 6 that is actually in downtown has off putting reviews and this was probably about the same price. While $63 for a place to sleep on a weekday seemed steep at first, it turns out it's about the lowest going rate these days. In light of the reviews of other places, I'd say this is one of the better deals in town.

I hesitated to book this hotel after reading all the reviews, but then I decided to give it a try…read moresince there were also good reviews. The hotel itself is old and a bit worn out, but it's clean and functional. The staff were friendly. While it's not fancy, I think the conditions of the hotel were generally acceptable. Every employee was super friendly and helpful. So why am I giving only 4 stars? For some reason, nobody in the reviews mentioned the train problem. What? Train? Yes, there is a railway nearby. The trains ran throughout the night, even 2-3 am. If the trains just ran through, maybe it wasn't a big problem for me since I used to live by the railway in Tokyo. The trains sounded their horns. Every horn would woke us up every time! We stayed there to avoid any potential commute problem for my son's State Solo & Ensemble competition. We expected to let him have more rest, less stress for the night before the competition. With the train horns, I honestly regretted staying there. It wasn't the hotel's fault, but I also think since the hotel was so close to the railway, they should at least install double-pane windows to reduce the noises. The breakfast was free, but only bread, bagels, and waffles. It's free, so I don't have any complaint. But still, I would want more hot breakfast or more fruits selections. One more issue is the quality of the bed. I guess the beds were old, so when I lied down, I couldn't keep my back straight, which caused me a back pain. If you are not sensitive to the sound, maybe this hotel is not bad. As its rate is very affordable. But if you are sensitive to the sound, I wouldn't recommend this unless you plan to stay up for the night.

Aside from really good amenities, this place is not worth staying at for any price…read more Although there is excellent ADA access with an entire floor accessible via a wheelchair ramp that has a gentile slope and a number of ADA accessible rooms, and the floors going into the rooms is even and easy to navigate. The pool was tolerably cold but the hot tub was comfortable. The whole place was very quiet, which is unusual for places with a centralized corridor. I cannot stress enough that having a very curious Autistic child makes the rooms a danger to their safety overall. We ended up having to have our son sleep in his wheelchair just to feel safe enough for him to be in the room without the risk of getting hurt. We had to unplug the phone immediately to put it up out of the way. We had to unplug the table lamps because the plugs kept falling out (until our son went to sleep). We had to unplug the clock and put it up high because he kept trying to play with it. The place really needs a proper remodel badly as there is a lot of potential given its location.

Another website had much better reviews of this hotel and after booking and then reading the Yelp…read morereviews, we were worried. Is the hotel perfect and new? Nope Does it have some old hotel qualities? Yep But, the positives: The room was clean The lobby was nice, The continental breakfast was normal The furniture in the room was newer Everything worked as it should The price was good. Be sure to get the discount rate, because it isn't worth $250 a night, but it's a comfortable stay for a budget friendly price.

dump, mold down the wall because of a leak. No tv or…read moreinternet info. Door lock didn't work and couldn't get in. Place is worn out!

Great outdoor rooftop bar on the top of the Windrow Hotel. Incredible craft cocktail menu,…read morebartender was very knowledgeable about the town. Stunning views!

This is a one-night stay review, and why I give it an honest 5 stars. The place was exceptionally…read moreclean and the bed was amazingly SO comfortable. I slept like a rock. Nothing this because it was so nice that the motel at night was so quiet. I would definitely stay here again if all the nights could be like it was last night! That being said. The breakfast room offers the choices we all come to expect at most motels. I did have time this morning to partake of some of the food, and it was hot and tasted good. The two people I interacted with at the front desk, both checking in and out, were very friendly and courteous and had great personalities. Price for my room was exactly what the Choice app stated it would be. No surprises for the bill.

DO NOT STAY HERE! Passing through they had the only available room. All other lodgings were sold…read moreout. The bed in 206 is so old and sagging that it sags IN BOTH DIRECTIONS. I expected a bed newer than 1990 and clean accommodations. I found neither. Bad, bad, bad experience. :-(