I am not one to write a bad review normally, especially against a small business, but what I had to go through with this place has to be said. I had purchased a crystal, advertised as 'Polished Malachite'. Once I got it home, I noticed most of the color beginning to come off on my hands. I saw underneath it was just some black crystal, painted green.
I brought this back to the store, bringing my more assertive father as I was anticipating a bit of backlash for attempting to get my money back. We calmly explained the situation, and the manager we were talking to refused to budge on the return policy, even though it was clear I was sold something that was advertised as something else. During the back and forth, the manager called my father something under her breath, and when asked what she said she said 'Oh, I just said you were awesome' sarcastically. Eventually the owner came over and said something along the lines of 'They aren't listening to reason, just give them what they want so they'll get out'.
This situation could have been handled a lot better and instead of trying to demean and belittle us into admitting I was at fault (for bringing an issue with their product to their attention), I would have hoped they would have approached us at least with a little bit of respect and understanding.
As soon as I showed the manager the stone, with parts of the color rubbed off, she got defensive and insisted I had done something to it, or that it was 'reconstituted', which I would not have bought in the first place.
Hopefully this was a learning experience for everyone involved and they are more careful with their advertising in the future, and how they treat clients who bring problems to their attention.
I wish I could continue to support them, but now I am wondering what else in my collection is fake, or 'reconstituted' or painted, whatever. And now that I know they have no problem making it difficult to return a product that was falsely advertised, I am wary to step into the store again at all.
Wish them the best, and hopefully this was all just a big misunderstanding. read more