Tanya was an amazing service advisor from start to finish. It was a pleasure doing business with…read moreEnterprise because of her. She was kind, very cool and funny, knowledgeable and lovely to deal with. I told my family and friends to go to her for their rental needs. Such a great experience!

I made a reservation through their website and everything went well and I even got the confirmation…read morefor my booking. But when I got there, they said they didn't have any cars for me. And they tried calling me, but didn't have my phone number; although on the booking confirmation I received on my email, my phone number was specifically mentioned. The staff were friendly and everything, but apparently, they didn't care enough to let me know in advance, so I won't waste a lot of time going there and then to another location. That wasted 2 hours of my day!

I've been renting here for a little over a year. I only come back because the customer service is…read moreimpeccable. I'm usually serviced by Karl or Edosa & they always go above and beyond for their customers. They've got a regular for life!

I rented a car for a small trip outside the city. The staff was cordial. They didn't have the…read morevehicle I booked but offered some alternatives. The return was straightforward. I'll rent with them again when needed.

Excellent experience. Friendly and professional staff. Got me in and out in under 20 minutes…read more(including puck up from my mechanic). Thank you Suzana

Terrible customer service experience. They offer debit card…read moreoptions, but their system had an error checking the details for it. I offered all proof and documents needed, and they rejected it. I offered to pay the deposit with no return. They would not even try to contact anyone about why their system couldnt take my information, which was All valid and double checked. This cost me my holiday weekend trip plans and a bunch of reservations that i cannot refund Never seen such lackluster effort

They have great prices on vehicle rentals and the staff is very determined to help you find a…read morevehicle that suits your needs and your budget and goes above and beyond . This will be my go-to from now on

AMAZING SERVICE! Have travelled extensively over the globe..never encountered such good…read moreservice..WAY TO GO HASSAN and HIS TEAM -you made my drive to Whitby so easy.. thank you. Keep it up.

Need a vehicle for and unknown duration as my car needed repairs They were great to accommodate me…read more Very kind and professional staff. Highly recommend it. Thanks plenty.

Great service and very professional! I rented there several…read moretimes, always with zero issues. They are always polite and quick, highly recommended. The last time when I rented a car for 2 days, during checkout the manager asked me about my experience, etc. - I casually mentioned that I wish the car was a little more clean (it wasn't bad, just not perfect) when I picked it up, as a result the manager instantly offered me a 50% discount!!

Extremely disappointing customer service. The staff were rude, and the branch manager was…read moreparticularly unpleasant--acting more like the owner of the company than someone there to support customers. Instead of offering help, she seemed driven by ego and treated people poorly. A very frustrating experience. Location: 7200 Yonge St, Thornhill, ON Canada , L4J 1V8

had a day rental at Enterprise new location 777 Bay st. Phenomenal service by Chloe! her customer…read moreservice was outstanding~I got there and in minutes I was already on the road with my rental. She suggested the better car choice good on gas. When returning the car I told her that was a confusing driving all the way down to P3 since that place is huge . (it's a new location) but again, she offered a 10% discount which end being a great dea. thanks again Chloe.

Excellent Service and Professional Staff! I had an…read moreoutstanding experience with Kris Guduri, I lost hope with this company but Kris the magic manager won my business back. Enterprise Rent A Car at 330 Steeles Ave W, Thornhill. The service was smooth from start to finish -- professional, friendly, and efficient. The store manager went above and beyond to make sure everything was handled perfectly, from explaining rental options to ensuring the car was spotless and ready on time. The vehicle was in excellent condition, clean, and comfortable for my trip. What truly stood out was their attention to customer care -- they genuinely value their clients, treat everyone like family and make the rental process easy and stress-free. I highly recommend Kris Guduri and his team. Enterprise Rent A Car to anyone looking for reliable vehicles and exceptional service in the Thornhill area. I'll definitely be returning for my next rental.

Anwar, at the Yorkdale 3175 Dufferin location, goes above and beyond with his customer service…read moreskills and professionalism. He is very polite and kind and always seems to have a solution and answer to any question I may have in regard to my car rentals. He has made my visits here very enjoyable, unproblematic, and his good mood is contagious. Two thumbs up for the whole staff at the Yorkdale location, especially for Anwar !!!

Trying to find this location, when dropping off a car picked up in another city, is beyond…read morefrustrating. You can't drop off at 2345 Yonge Street, where you're instructed to go. You can't even park there. And there's no signage on the parking lot around the corner. Brutal customer experience.

I've been to this location twice now and I've been very impressed with their professionalism, and…read moresense of genuine care for customers. Last time I was at this Enterprise, I arrived about 10 minutes before closing time and I asked if they would have a cargo van. Firstly, I was surprised to see that they were fully stocked with all sorts of cars including not one, but TWO cargo vans. The gentleman, whose name escapes me, helped me and a bunch of other customers way beyond closing hours and even offered me a discount for the van, as I was only renting the van for half a day. There's something really special about any place that takes care of their customers they way the guys at this enterprise location do. Bottom line, when you're looking for a cargo van, forget about places like uhaul, instead come to this place... sure you will pay a bit extra, but it is worth every penny my friends!