Highly professional, provides best service and assures customer satisfaction…read more Will recommend to all my friends.

Hello dear, This Rent car company in Heart of Brampton City. Nice place to hire cars and reasonable…read morerates. Joseph is very friendly and a easy going person. I hired a Green Volkswagen Sedan car, and it was in very good condition. I am coming from Kuwait.The point I would like to emphasise is that I had an International license even then Joseph gave me the car without any difficulty. If you have international license then you can get the car here easily.

AMAZING SERVICE! Have travelled extensively over the globe..never encountered such good…read moreservice..WAY TO GO HASSAN and HIS TEAM -you made my drive to Whitby so easy.. thank you. Keep it up.

I am very happy to be the first reviewer for this newly opened Hertz location in Brampton, ON…read more I rented from this location recently and the service was top notch, especially from the cheerful and friendly trainee manger. That was a huge departure from the "I don't care" service attitude prevalent in most rental locations in GTA. I hope they will continue this trend. The vehicle was quite new and clean as well.

I would like to warn everyone how this company works and has virtually no customer service. I was…read moreacosted du my traumatic accident by an unknown tow truck driver someone I didn't call and he proceeded to drive me straight to a waiting rental vehicle before taking me to the collision reporting centre. I was emotionally in shock and my car was totalled . He drove m to the waiting vehicle before letting me report my horrific accident. I was instructed to sign the papers before I was able to report my accident. it was Friday of a long weekend. I am a senior and I was alone in my car. I attempted the following week to immediately return the car and they said they would charge me $1000.00 plus rent fees incurred for returning the car " early " They want all they could ge from my insurance and me. It is a total scam. After 6 weeks I was finally able to return the car because the insurance had settled with me. Another Friday of a long weekend I was instructed by the adjuster to return the car on Monday by 5 PM. I called over 100 times and the answering machine always said the ag were speaking to other customers. I called all weekend. I checked their website and nothing was said th were closed all the long weekend. I checked their site and it only said hours might vary! I was shocked to suggest improving customer communication in their advertising I was told well it is a long weekend. No one listened as I had never dealt with car rental companies before. I will never forget the extraordinarily poor service and attitude towards customers who are going through some of the worst e of their live. I could have been killed by the other driver. I wo never ever go back to this one or use a car rental service again if I can help it. Please be aware!!!

I have nothing to add to the terrible reviews. Their business model is to chase after accidents…read morethen push you to rent a car, even if you are in the hospital. They overcharge and are very experienced at scamming people. And they will threaten legal action against you at the drop of the hat.

This may just be the San Jose, Costa Rica branch, but they are complete liars. Stay away. I was…read morequoted $585 CAD online. I called *FIVE* times to confirm that price. The day that I showed up, I was charged $585 USD or $797 CAD. I said no, I was quoted in CAD five times and received some muttering fool response "USD only USD only." Costa Rican's will do their best to take advantage of white tourists in general, but I would never recommend anyone does business with Payless, ever.

P.S. While waiting (for an hour -- good thing I came early) to give back my rental car and receive…read morea shuttle ride to the airport, I overheard this conversation: Customer (petite woman with small child): "We're back! Can someone help us move our luggage into the shuttle?" Service rep: "We don't carry luggage. The doors are unlocked; move it yourself." Wow. In today's economy, in which I'm accustomed to being wooed by companies that want my money (companies that are folding left and right), these guys aren't even trying.

I had an amazing experience at Enterprise Toronto Pearson airport. The battery on our personal…read morevehicle died and Karan jump started our vehicle with an Enterprise vehicle. We would happily recommend this Enterprise with amazing customer service.

Horrible customer service from the Pearson Airport location. My husband took a rental from Timmins…read morelocation and drove it to work in Toronto. He parked it at Pearson Airport and when he got back he noticed a flat tire. enterprise roadside assistance told him to bring it to the Pearson location and he received another rental to come home. there was no damage aside from the flat tire and they said yup no damage and provided him with a report that said NO DAMAGE. Three days later they told him there was damage and are expecting his insurance to pay for it. We have the proof that they told him there was no damage. This is horrible customer service and we will not be renting from them ever again.

SCAMMERS... AVOID AT ALL COSTS. Unscrupulous manager whose goal is to defraud customers with false…read moredocuments, false claims and fictitious charges to your credit card. They do not honor the terms of the booking and will resort to threats, assaults and act in aggressive manner when you challenge their baseless actions. Cheap to bait you and then take you for a ride with fraudulent charges on your credit card. Do not book here (City car rental or their other name - Surprice Car Rental) and never give them your credit card details or you will regret it for sure. Read all the negative reviews. Those are real experiences. The 5star reviews on google are fake and posted by paid agents and their own people. After my google review, they will try to post more fake 5star reviews to cover up and push mine down. Have initiated legal action against these unscrupulous fly by night operators. Will update on the process as well here.

April 2025 Terrible Experience - Stay Away from City Car…read moreRental I had a very disappointing and frustrating experience with City Car Rental & Surprise car (they are one company). If I could give zero or minus stars, I absolutely would. This company operates by Asians gang in a completely dishonest , unprofessional and unprofessional. Business Model: They advertise "full insurance coverage" with a $2,000 deductible -- but it's just a trap. Their business model seems to be to find any small damage, real or not, and charge customers outrageous amounts under the deductible limit. This feels like a clear attempt to exploit customers and profit dishonestly. When I picked up the car, it had numerous scratches and damages, which I pointed out and documented. Despite that, when I returned the car, the staff conveniently chose other minor scratch and claimed it was a new incident. They then issued a bill for nearly $1,000 for that single scratch. To make matters worse, the staff showed zero customer service skills and were dismissive and unhelpful. It felt more like dealing with a scam than a legitimate business. I will be warning everyone I know to avoid this company. In my opinion, they should not be allowed to operate in Canada. Be extremely cautious - or better yet, rent from a company with real integrity.

This place was amazing. At 12am Tuesday. I had a family emergency and needed a car. I called a few…read moreplaces but couldn't get through to a person. National. I choose English and reservations. They let me speak to a real person and book a car. I had my car by 1 am and was able to leave to make my way from Toronto to Philadelphia. Car was in great condition and drove amazing for the 8hr journey. The person on the phone and the two workers at the actual branch were very professional and greatly helped me.

Janice over at National was extremely sweet and helpful. We were visiting Toronto and needed a car…read morerental but didn't have a reservation. There's a couple of companies here for car rental. I would recommend this one if there's any availability. Thank you Janice for helping out with our car rental!