Highly professional, provides best service and assures customer satisfaction…read more Will recommend to all my friends.

Hello dear, This Rent car company in Heart of Brampton City. Nice place to hire cars and reasonable…read morerates. Joseph is very friendly and a easy going person. I hired a Green Volkswagen Sedan car, and it was in very good condition. I am coming from Kuwait.The point I would like to emphasise is that I had an International license even then Joseph gave me the car without any difficulty. If you have international license then you can get the car here easily.

They have great prices on vehicle rentals and the staff is very determined to help you find a…read morevehicle that suits your needs and your budget and goes above and beyond . This will be my go-to from now on

AMAZING SERVICE! Have travelled extensively over the globe..never encountered such good…read moreservice..WAY TO GO HASSAN and HIS TEAM -you made my drive to Whitby so easy.. thank you. Keep it up.

I would like to warn everyone how this company works and has virtually no customer service. I was…read moreacosted du my traumatic accident by an unknown tow truck driver someone I didn't call and he proceeded to drive me straight to a waiting rental vehicle before taking me to the collision reporting centre. I was emotionally in shock and my car was totalled . He drove m to the waiting vehicle before letting me report my horrific accident. I was instructed to sign the papers before I was able to report my accident. it was Friday of a long weekend. I am a senior and I was alone in my car. I attempted the following week to immediately return the car and they said they would charge me $1000.00 plus rent fees incurred for returning the car " early " They want all they could ge from my insurance and me. It is a total scam. After 6 weeks I was finally able to return the car because the insurance had settled with me. Another Friday of a long weekend I was instructed by the adjuster to return the car on Monday by 5 PM. I called over 100 times and the answering machine always said the ag were speaking to other customers. I called all weekend. I checked their website and nothing was said th were closed all the long weekend. I checked their site and it only said hours might vary! I was shocked to suggest improving customer communication in their advertising I was told well it is a long weekend. No one listened as I had never dealt with car rental companies before. I will never forget the extraordinarily poor service and attitude towards customers who are going through some of the worst e of their live. I could have been killed by the other driver. I wo never ever go back to this one or use a car rental service again if I can help it. Please be aware!!!

I have nothing to add to the terrible reviews. Their business model is to chase after accidents…read morethen push you to rent a car, even if you are in the hospital. They overcharge and are very experienced at scamming people. And they will threaten legal action against you at the drop of the hat.

P.S. While waiting (for an hour -- good thing I came early) to give back my rental car and receive…read morea shuttle ride to the airport, I overheard this conversation: Customer (petite woman with small child): "We're back! Can someone help us move our luggage into the shuttle?" Service rep: "We don't carry luggage. The doors are unlocked; move it yourself." Wow. In today's economy, in which I'm accustomed to being wooed by companies that want my money (companies that are folding left and right), these guys aren't even trying.

This is a tough one to write. There are things I liked, and things I didn't…read more I ended up here because I used AARP to reserve this car rental, and Payless was on of their featured providers. I was a bit nervous because they were SO MUCH CHEAPER than everyone else. Usually that's for a reason. And there sorta was a reason. We arrived at the airport, and the paperwork says to get a shuttle. From where? It didn't say. I had to call them. Turns out you take the train (free) from the airport to the Viscount, go downstairs, and in the back corner of the lobby area is a courtesy phone. Call Payless (just push their button on the phone panel) and they send the shuttle to get you. They could have explained that to us instead of making us figure it out. So we get to the counter. Like most car rentals, there was a line. Fine. The clerk was reasonably polite, but then hit me with something new. Did I have proof of insurance? Huh? Never been asked that before! I was about to contact my carrier to get them to fax something when the clerk decided my AARP card was good enough. Really?? What does AARP have to do with proof of insurance??. But, hey, I'll take it. I am insured, even if I can't prove it on demand. They did take a $500 (Canadian) refundable deposit (which also is "new" for me). The car inspection process was normal, and we loaded up and left. Car itself was fine. Seemed relatively new, no problems. Brought it back with the same fuel as when we got it, just like we're supposed to. So do I just drop the keys with an attendant? No. Gotta go to the line. Turn in the keys, pay the rental (with assurances the security deposit will "drop off" automatically), and then we need the shuttle to the airport. To his credit our driver took us to the terminal instead of to the Viscount. That saves us a lot of time, I'm sure. We were getting tighter than I like in part because of traffic, and in part because the return process took nearly half an hour with waiting in line. I tipped him better than usual for doing that for us. In summary, I think I'll stick with the bigger (and more expensive) companies in the future. This experience wasn't as bad as others have described here, but I didn't like the non-standard things they did (like the deposit, proof of insurance, shuttle NOT going to the airport, car return taking so bloody long).

This was a really tricky area to get to if you didn't fly into Pearson. There is signage inside of…read morethe airport that directs you where to go but if you're driving to this branch to rent a car (they seem to have more options for drop-offs from this location interestingly enough), it's confusing. The signs from the 409 only tell you were to go to drop-off a previously rented car which is towards departures (you'd think it would be at arrivals right?). Well, this is actually where you want to go to pickup a car as well. So yes, we drove a car here to rent a car since we dropping someone off. There's only one entrance for personal vehicles into the parking structure that houses ALL of the rental car places so it might be a little confusing. There are a lot of entrances that are blocked off so pay attention to the signs and don't drive your car over the road spikes. When you finally get inside, it's a little confusing on where to park because there are a ton of barriers and toll booths. Most of it is only one-way driving. There did end up being parking right outside of the Enterprise area but I have no idea how you actually drive there. At one point we tried calling the desk for directions but no one picked up. The inside where the counters are is actually really nice and modern. We went later at night so there was only one agent working there. The area there is pretty large and there's enough space to socially distance. The compact SUV that was booked online was somehow not available. The agent let us know that he had equivalent ones. This one actually turned out better as they wound up giving us a 2020 Mazda CX-3, AWD for that winter driving, with only 20km on it! It came complete with new car smell and was very clean on the inside. It also had some great features that were good for driving long distances with a digital infotainment system that can connect to your phone through Bluetooth/USB/etc. I'm not sure if all of their cars have these types of features in mind but definitely ask as they were super convenient. The entire process (minus finding out how to get there) took less than 10 minutes. Super easy process and so happy with the quality of the car that we got!

Absolutely terrible experience with Enterprise at Toronto Pearson Airport. We booked our rental two…read moreweeks in advance, yet after a long flight we were left waiting over 40 minutes at 2:00 AM, only to be told they were sold out and had no vehicle for us. What's the point of making a reservation if it isn't honored? Leaving customers stranded in the middle of the night after confirming our booking is completely unacceptable. To make matters worse, we had no choice but to pay for a taxi to our hotel in the middle of the night because Enterprise failed to provide the car we had reserved. The customer service was unprofessional, disorganized, and showed no urgency or genuine effort to help. This experience caused unnecessary stress and extra expense after an exhausting day of travel. I will never book with Enterprise again and would strongly advise others to think twice before relying on them.

For 8 years I've been choosing them!! I've been always impressed with them. Raul & his team always…read morehave offered me patience, care & the best deal around. I'd rather spend a few minutes getting their shuttle van from the airport then rent from the airport (which I've tried). Their service, price & truly gentlemanly character has me endorse them to you.

SCAMMERS... AVOID AT ALL COSTS. Unscrupulous manager whose goal is to defraud customers with false…read moredocuments, false claims and fictitious charges to your credit card. They do not honor the terms of the booking and will resort to threats, assaults and act in aggressive manner when you challenge their baseless actions. Cheap to bait you and then take you for a ride with fraudulent charges on your credit card. Do not book here (City car rental or their other name - Surprice Car Rental) and never give them your credit card details or you will regret it for sure. Read all the negative reviews. Those are real experiences. The 5star reviews on google are fake and posted by paid agents and their own people. After my google review, they will try to post more fake 5star reviews to cover up and push mine down. Have initiated legal action against these unscrupulous fly by night operators. Will update on the process as well here.

This place was amazing. At 12am Tuesday. I had a family emergency and needed a car. I called a few…read moreplaces but couldn't get through to a person. National. I choose English and reservations. They let me speak to a real person and book a car. I had my car by 1 am and was able to leave to make my way from Toronto to Philadelphia. Car was in great condition and drove amazing for the 8hr journey. The person on the phone and the two workers at the actual branch were very professional and greatly helped me.

Horrible, they left me abandoned after they confirmed they would be there…read more I've been waiting for a call for 2 weeks. I've called multiple times with no support. Avoid them at all cost