This is a tough one to write. There are things I liked, and things I didn't. I ended up here because I used AARP to reserve this car rental, and Payless was on of their featured providers. I was a bit nervous because they were SO MUCH CHEAPER than everyone else. Usually that's for a reason. And there sorta was a reason. We arrived at the airport, and the paperwork says to get a shuttle. From where? It didn't say. I had to call them. Turns out you take the train (free) from the airport to the Viscount, go downstairs, and in the back corner of the lobby area is a courtesy phone. Call Payless (just push their button on the phone panel) and they send the shuttle to get you. They could have explained that to us instead of making us figure it out. So we get to the counter. Like most car rentals, there was a line. Fine. The clerk was reasonably polite, but then hit me with something new. Did I have proof of insurance? Huh? Never been asked that before! I was about to contact my carrier to get them to fax something when the clerk decided my AARP card was good enough. Really?? What does AARP have to do with proof of insurance??. But, hey, I'll take it. I am insured, even if I can't prove it on demand. They did take a $500 (Canadian) refundable deposit (which also is "new" for me). The car inspection process was normal, and we loaded up and left. Car itself was fine. Seemed relatively new, no problems. Brought it back with the same fuel as when we got it, just like we're supposed to. So do I just drop the keys with an attendant? No. Gotta go to the line. Turn in the keys, pay the rental (with assurances the security deposit will "drop off" automatically), and then we need the shuttle to the airport. To his credit our driver took us to the terminal instead of to the Viscount. That saves us a lot of time, I'm sure. We were getting tighter than I like in part because of traffic, and in part because the return process took nearly half an hour with waiting in line. I tipped him better than usual for doing that for us. In summary, I think I'll stick with the bigger (and more expensive) companies in the future. This experience wasn't as bad as others have described here, but I didn't like the non-standard things they did (like the deposit, proof of insurance, shuttle NOT going to the airport, car return taking so bloody long). read more

P.S. While waiting (for an hour -- good thing I came early) to give back my rental car and receive a shuttle ride to the airport, I overheard this conversation: Customer (petite woman with small child): "We're back! Can someone help us move our luggage into the shuttle?" Service rep: "We don't carry luggage. The doors are unlocked; move it yourself." Wow. In today's economy, in which I'm accustomed to being wooed by companies that want my money (companies that are folding left and right), these guys aren't even trying. read more

Do not rent from here!!! I reserved online through CarRentals.com. I paid online for car insurance, $18. The rental was to be $23 + taxes. Reserved for 9am. I arrive at 8:55am. I stood in line until 10:05 then served. They let 2 people bud in line. My spine was ready to snap from standing so long. I expressed my pain and disappointment and suggested they use a number system so people can sit and wait. He apologized but you can tell they say it a million times a day because of their poorly run business. Then I'm told the coverage I agreed to online when booking the car is not theirs but they'll accept it and it's only for collision not liability. So because I'm so sketched out about their business practices I agree to purchase to safe guard myself. Another $12. Now I'm told I have to wait 30 mins to get the car. He wants me to sign the agreement for 9am the reservation time but I said I'll sign to the time that I actually get the car and return it at that time tomorrow. Did I mention it took me 1.5 hours in transit to get here? No car company had any cars this weekend in the city. Now my travel and visiting time with family has been shortened. For the love of God and all things sacred, do not rent from this company ever!!! read more

Payless Car Rental - The line never ends. - Car Rental Near Me - Mississauga, Ontario

This may just be the San Jose, Costa Rica branch, but they are complete liars. Stay away. I was quoted $585 CAD online. I called *FIVE* times to confirm that price. The day that I showed up, I was charged $585 USD or $797 CAD. I said no, I was quoted in CAD five times and received some muttering fool response "USD only USD only." Costa Rican's will do their best to take advantage of white tourists in general, but I would never recommend anyone does business with Payless, ever. read more

they changed their name to e-z car rental and i accidentally booked them without realizing it only to have an even worse experience than i did a few years back!!! i actually never got a car from them. they had none and because i prepaid i couldn't do anything about it. i had to get a car at budget instead. these people are actual real world criminals!!! i am taking legal action against them. read more

I bought a priceline.com deal during labor day weekend. $34 a day for an economy car, when the other big car rental places were charging $70+. I knew the office wasn't at the airport parking garage, but I was expecting signs to help me go to get picked up. A few airport employees did not know about this car rental place. I spent at least 15 minutes trying to find out how to even get picked up, then another 15 mintues trying to find the monorail train to go 2 stops to Viscount station and then use a small phone station tucked away at the bottom of a stairwell to call PAYLESS to come pick me up. So I finally arrive at PAYLESS over 2 hours after I've landed. They have a mandatory $500 deposit that they will refund. All of the rules were explained by Southasians. Some spoke better english than others. My guy had a thicker accent, so it was a little rough trying to piece together why we had to drop a deposit...at this point I got really nervous but I've already invested a lot of time and did feel like going back to the airport. So I signed my soul away (so much regret!). I waited another 15 or so minutes until they got my car ready. I made sure to check the fuel levels were accurate and the car was in good condition. The GPS I rented seemed to work ok, but the settings were screwy at first. The voice navigation was muted and the unit would stop giving directions a couple minutes away from the destination. luckily I figured out how to get to my destination and my GF reworked the settings and it worked fine after that. That was $12/day to rent, but I'm from the US so I had no options. The car was fine the whole trip. Hyundai Accent. GPS was helpful. Returning the car took a while as I waited in line to return the keys and also to be picked up to return to the airport. I paid the final balance, $210 bucks for 4 days, including $48 for GPS. Not bad. But I paid for it in time lost and peace of mind. I will watch vigilantly for my $500 deposit to be refunded. If you don't see an update, than you can assume it came back. There will be hell to pay if I DON"T! read more

First, off... check TripAdvisor.com for the... as of today... 70 mostly negative reviews of this place. The warnings are correct! If you plan on saving money with this car company.... You must DO YOUR HOMEWORK FIRST! Unfortunately, I made the reservations BEFORE I read all the negatives comments posted on this forum! However, when we arrived at their office, I was fully prepared to deal with all their tricks. One of the first gotcha's is the insurance thing. If you are from the States, you need to check with your insurance agent to see if you are covered in Canada... we were not, but since we used a Visa card for the rental, we were covered to an extent. They did ding us $8.00 a day for some personal liability in case we got sued. The check-in process was relatively painless. It was dark by the time we did the vehicle inspection... but I had read about all the little scratches and dings that they might try to stick you with... so I brought along my travel flashlight, and was able to point out all the dings, paint scratches, etc., and there were plenty! (I think the rental clerk was surprised that I was so thorough!) The car had 43,000 kilometers on it, and was a little less than half full of gas... " just bring it back with the same amount of gas." Stay off the 407 toll road! They did not warn us about it, but I learned about it on this forum. The road is clearly marked, so there's really no excuse about not knowing about it. Those "administration fees" for using the toll road... add up! We didn't have any problems with the car, and returned it with a little more gas than we started with... just in case they were going to charge a "gas fee." The return inspection went off without any problems... probably because the original inspection showed so many previous dings and scratches! Don't ask the shuttle driver for a ride back to the airport! Instead, take the ride back to the Viscount shuttle station, and take the train back to the terminal. If you insist on going to the airport, you might be charged another one of those "administrative fees". One of our fellow passengers in the shuttle van wanted to be taken to the airport because he was running late. (I tried to warn him.) The shuttle driver said he would get "in trouble" if he were to take us to the terminal, but then mentioned... "for a little extra" he would do it. So, now we will be monitoring our Visa account for the next few months to make sure there aren't any "additional" charges. Like it says: BEWARE!!! read more

I have always been curious about the difference of renting from Payless instead of the big name companies. Remember that saying "curiosity killed the cat"? Well the curiosity killed my want or need to rent from them ever again. I didn't mind having to take a shuttle to the rental office but it was completely unorganized as they share a check in with NuHotel. Sometimes the person behind the desk was checking people in at the hotel or dealing with a Payless customer. I was greeted by a very uninterested and haggard looking man. Refused to make eye contact with me and barely said anything let alone explain about the daily insurance I wanted to buy. After that rather sloth like experience I was given a car where there were so many scratches and the interior wasn't properly cleaned as there was dog hair still in the car, it took a good 5 minutes to check out the car so I would not be charged for it. As I was heading into town, I realized the rear window was so dirty it had grease stains and made the view difficult to look through...there was also a crack on the front window.... The day I returned it there was a rainstorm, thinking that the wipers would work I was going to be ok. Whoooops, the wipers were so old they couldn't keep a light drizzle off of the window and left oily streaks...imagine my drive on the 401 when the rain started falling harder. The most positive experience was the driver who brought us back to YYZ....extremely pleasant and accommodating and informative. He needs to transfer to a better position. PAYLESS get LESS....lesson learned! read more

Very sneaky company. I booked a dodge caravan because the website mentioned that it was unlimited milage. When I was picking up the car they told me that the car can only be driven 200km. They said the unlimited mileage is only for non Canadian residents and they told me I should of checked their terms and policy in their website. I highly don't recommend this company. And I should of checked the reviews before I wasted my time read more

Never from this company again. They ask for time of flight arrival when you book the trip, what they don't tell you is regardless of how early your flight comes in they won't be open for another hour. Try calling and you get a ringing phone with no answer. Drop off for an early flight, whoops, staff is late and they do not open until 7. Drop off is up the road at a hotel somewhere an out of towner is supposed to find. Call the number on the door and you get the hotel... Payless = get less, way less, care less, service and help. Never again from this company. read more

Yes the price on the rental is decent but thats it! You will definitely miss your flight because of the shuttle wait time. The wait to rent and to return the car are ridiculous! Be warned if you are picking up a car or returning you will be frustrated to no end. Get there 3 hours early before your flight. Will not rent from this place ever. All reviews are dead on! read more

This location doesn't even deserve 1 star. Terrible customer service, Rishi, Suleman and the night shift agent who didn't give his name. Wrong class of car. No response back from staff after promising a new car. I NEED a 7 pax car for a road trip !! Not a 5 pax that will not help me !!! It has been 2 days. Car price was more than affordable. But the service and blatant disregard to customer service is UNACCEPTABLE. Definitely making a complaint with the BBB. They are thieves for charging one price and not offering the product. read more

I repeat the theme in other reviews - I rented from this place for the price, but there is no way in hell I'd return. The rental shuttle took 30 minutes to pick me up at the Toronto airport, then it took 45 minutes to get checked out at the off-airport counter, then it took another 30 minutes to get my car. I lost almost 2 hours of my valuable vacation time. Then, upon returning, I narrowly avoided an even bigger problem. Because of their ineptness, I called a day ahead to MAKE SURE someone would be there at 7am when they opened so I could return the car and get to the airport for my 8:30 flight. Well, at 7:15 there was still no one there! Fortunately, a new friend gave me a ride to the airport and I left the keys outside the office. I made my flight by 5 minutes, and would not have if I waited for them. I tried to follow up with their Customer Service to make sure no one else had these problems, but to no avail. They claimed that "circumstances beyond their control" sometime happen. FALSE! And insulting. In short, do yourself a favor - pay the extra money to get a reputable shop. read more

Very poor service. Both when I was renting and when I was returning the vehicle I had to wait a very long time and the driver for the shuttle was very rude. The car was in poor condition, the low tire pressure light was on the whole time, even after filling the tires (which were very low when I was given the car), it smelled of smoke and there were ashes in the cup holders. I would suggest just paying the extra and getting an on airport rental. read more

I wish i could have given them a negative review. There was sooooooo much wrong with the way this joke of a business is run ill break it down to a few 1. Reserved with them because they were the only agency open when my flight arrived to toronto. They have a shuttle that states runs24 hrs every 15 minutes. Lies. 7 of us waited 2 hours for a shuttle we all called about teens of times. 2 customer service sucked. No one apologized. No one acknowledge the 2 hour wait at all. Again they were roughly 3 blocks away. 3. The car was filthy and had less than a 4th a tank of gas in it. Really. Its 2am now and u sending me out in a city i know nothing about with an empty tank. Advice try to arrive before 1130 or just wait till next day for a car. But whatever you can do. SKIP THIS HEADACHE. read more

STAY AWAY! If I could give 0 stars, I would. My friend and I arrived in Toronto this past Saturday morning, and we were told to go to an area in the airport via LINK train to get picked up by Payless. Once we got to the area, I used the courtesy phone to call Payless. Someone answered the phone, and I let him know that my friend and I were waiting for the shuttle. He said that the shuttle had "just gone" to the airport and that we might have missed it. I asked how long it would be until the next one, and he said 20 minutes. Being that the rental location is within 1 km of YYZ, it is ridiculous to have clients wait 20 minutes unnecessarily. It had been 30 MINUTES, and no shuttle had shown up. Another passenger used the courtesy phone and was having no luck getting the company to answer on the first try. He redialed and got someone on the phone. When he walked towards us, I asked him which company he had called. He said that he had called Payless. I then told him that Payless had kept us waiting for 30 minutes. The passenger immediately responded that Payless had just told him that the shuttle would take 15-20 minutes to get to the airport! Very upset, I called Payless back and told them about how long we had been waiting. The man on the phone never apologized. He just said "I'll check on him. He should be on his way." A few minutes more passed, and the shuttle finally arrived, the driver offering no apology. While in the shuttle, I noticed what appeared to be fresh Tim Horton's coffee next to the driver's seat!. When we arrived at the location, everyone inside looked unhappy. The shuttle driver brought the CONFIRMED FRESH Tim Horton's coffee to the employees inside. We heard one of the employees mention that there were no cars, that's right, NO CARS. Then another employee told us "You might want to take a seat. This will be a while." We all got very annoyed and said "Do you not have any cars?" and he said "No, not really." We had to then ask for them to shuttle us back to the airport so we could actually go to a place that had cars. Once again, NO APOLOGIES were ever made. The low price IS NOT WORTH IT, trust me! I'm surprised Kayak.com lets this company show up in their search results. I will never go to an off-site rental car company again. There is a reason they are not allowed at the airport! read more

RUNAWAY! AVOID! AVOID! AVOID! Never EVER use Payless Car Rental I would give this place 0 stars if it were possible. Like many I chose them based on the low daily rate. Well you get what you pay for in life. Terrible service, 20 minute wait for shuttle, 30 minute wait for car. Then they tried to claim a scratch was my fault. Demanded I sign a document before there would take me to the airport. read more

The return was much better. After waiting in a long line for about 15 minutes a guy came to ask if I was returning. He then checked out the car and said he would email the final bill. That was it and I was on my way. A quick bus ride back and then the train to the plane. I now realize it is a very short walk from the Viscount train to the rental office. If it is a nice day and you have small luggage, do it. read more

Booked a car reservation in February through kayak.com at the buffalo location. Arrived in buffalo to be told the location had closed?!?! I was never notified! No email, no call, no letter, nothing. I flew in to buffalo to surprise my ailing folks and ended up having to call my dad and have him drive an hour to get me. Thanks for ruining the surprise Payless. From the bottom of my heart you truly, truly suck. I'm heartbroken... read more

Payless Car Rental - Stranded in Buffalo. Thanks Payless... - Car Rental Near Me - Mississauga, Ontario

Avoid this car rental location at any cost. They are predatory, incompetent and tonight they had no cars, even though we had a reservation. We made a reservation for a car rental through orbitz months before our trip, very happy with the low low price. When we arrived at this Payless location we were informed that they had no cars and would have to wait until cars were returned which would maybe be an hour or so, they didn't know. It was 9pm and we had a long drive ahead of us. We noted that they had signs on their rental desk stating that if you do not have proof of insurance then you must buy their liability insurance. This is not required by the law in Canada. If you have private car insurance, even in the US it should cover your liability if you are in an accident in a Canadian rental car. Also, if you rent a car with a VISA card, VISA automatically provides a loss damage waiver insurance, as do other major credit cards. I know this as I have used it before. The hard sell on the supplemental insurance coverage these companies put on is largely a scam. Forcing customers who do not have proof of their own insurance to buy liability insurance is complete BS. I digress, we were fourth in line to get a car and wanted to explore our options. The manager said we had to sign a contract or physically stay there or we would lose our place in line. We were hungry after our flight so my wife went next door to get us a sandwich and I explored our options by calling some other rental places back at the airport. Someone else comes in to rent a car and the manager waves the other customers' credit card at me telling me that we are losing our place in line. In any case, I called orbitz, got a decent price from Thrifty back at the airport and after getting a ride from the very nice man who drives the shuttle, we got a car at a fair price and had a much better experience, no hard sells on insurance and were on the road promptly. TLDR: The prices orbitz gives you for Payless reservations are too good to be true. Don't waste your time. read more

These guys suck. Long and short of it: They overbooked sent me to one of their partner rental places. Partner place ended being more expensive then my payless rate but I was assured that I would be credited. I wasn't credited promptly, had to hunt down my credit difference, wasting my time. Also emailed corporate and got no response. I will NEVER rent from these guys and I would never recommend these jokers to anyone else. read more

NEVER RENT A CAR FROM PAYLESS I had a nightmare experience with Payless at (or rather several miles away from) the San Francisco Airport. I had booked it on line and got an "estimated" price of $206.75 for eight days. Having had bad experiences before with rental places charging more than the stated price, I called a few days ahead to make sure the price wouldn't raise. I couldn't get through and the answering machine said I'd get a call back. I didn't. I should have realized then I was on the road to being shafted. I can tolerate a few dollars more than the agreed price, but after taking the airport train, a ten minute shuttle bus and twenty minutes waiting on line, I was told I needed to pay an extra $55 per day for liability insurance. I refused and the clerk lowered it to $20 a day. I refused but he was adamant that it needed to be paid and he wouldn't explain why I wasn't so informed in the first place. I won't stand for that kind of bait and switch crap. I walked out and called Budget explaining my dilemma. The helpful agent found a car a mile and a half from the airport for $209. My wife and I took the shuttle bus and the train back to the airport, a $20 cab ride to the Budget office and I picked up our car without further incident. read more

This agency regrettably does match its name "Payless". Location off-site was a problem as we were not able to make our early flight. Somewhere along the pick-up phase I had been given the impression it was a 24hr operation. It is not. During pick-up (day 1) staff was friendly and generally helpful. Unfortunately the car they gave me had a severe rear wheel vibration. No vehicles available that night so I had to bring car back on day 2 to swap. They initially wanted me to bring back vehicle with same level of fuel but I pointed out that I was coming back to airport area due to their non-functional car. They capitulated and did not charge me for gas on car 1. During day 2 car swap they were not as friendly but I received a better car and had no other issues except that the interior needed a bit of a wipe down (car 1 had same problem: sticky steering wheel). Return of car was very frustrating for reasons indicated above. We arrived over 2 hours prior to our 06:15 flight (i.e. 04:00) and immediately knew we were "screwed". Re-booked flights and waited around a Tim Horton's (which I do enjoy...) writing this review. Good luck! read more

Rude staff, the clerk did not provide all of the information which resulted in hidden fees! Do not rent here! Their logo: payless=wait more and pay more later anyway. Better use a rental car right at airport. Had to wait for 30 min for the shuttle, some people end up taking a cab to the airport so they won't miss the flight. I never write bad reviews unless I got very disappointed. read more

It seems extreme, but this is literally the worst business I have ever experienced. 1) You will book you car rental online (Expedia, etc) and then when you show up to their shop, they will charge you a mandatory "insurance" that only Payless charges. The thing is, their shop is far from any other car rental place so you either suck it up and pay their phony price (11 dollars per day I think) or catch a cab and scramble to find something else. I always use the insurance provided by my credit card and have never experienced this problem before. 2) Payless put the standard "refundable deposit" of $500 on my credit card... except for they actually charged my card! My post rental inspection was completely fine, yet the $500 charge went through on my credit card. I'm in the process of trying to resolve this, it's no guarantee at this point. Also, long lines, rude staff, car smelled like cigarettes.... mmm all that good stuff too of course! Don't book with Payless! Just don't do it! ... Don't! read more

Never again!! Biggest scam of all time and worst customer experience. Don't fall for the slightly lower price because they gouge you with a ton of hidden fees. and don't believe the unlimited miles. I am in shock that Expedia would allow this company to provide service through their site. read more

Payless Car Rental - Car Rental Near Me - Mississauga, Ontario

Last summer I wanted to rent a van because my band wanted to play a show out of town. I found this place through Priceline.com. I was quoted a price around $300-400. However, when I showed up to pick up the car and gave them my confirmation number, they started to add on all these extra fees. They absolutely disregarded the quote I got online. In the end they were about to charge me close to $1000. I was in such a tight spot that I almost payed but thankfully my card got declined. This place inconvenienced me very much and almost destroyed my weekend. I honestly believe that these people are predators and should be stopped. Avoid this place at all cost! I also want to mention that I waited for over 45 minutes in line while listening to terrible Indian music. I spent over an hour there and didn't even get a car! read more

This place is the worst car rental operation I have dealt with EVER. Waited for thirty minutes for the shuttle which was dirty with a driver who was less than friendly. It took about 45 minutes to get rental paperwork done mostly due to the couple in front of me arguing about their bill. The car itself was fine but once we get back the parking lot was a mess as they had not plowed the snow for two days. Another thirty minute wait while another renter argued about a bill. When I got my turn the bill was loaded with extras and now another wait for the shuttle. At the end of the day the price was no better than one of the big firms and a whole lot less aggravation. read more

HORRENDOUS!!!! Do not rent a car from Payless Toronto Airport. The service is despicable and the agents are pathetic excuses of human beings with NO decency. You complain online via customer service tab on their website and it re-routes you to the same location you complained about and thus NOTHING gets resolved. AVOID AVOID AVOID read more

I should have read your reviews before booking their service through expedia. 1. Price is cheaper but watch out for side charges!!! 2. Far from airport. I landed 11:30pm. It took me 3 calls and 30 mins to arrive their pick up location. Then waited 15 mins for the shuttle to take me to their office. On the way, the driver did some side jobs and made $10 tips. I couldn't jump out of the windows so I just waited. 3. They PUSH you to buy their insurance. If you don't happen to have your own insurance paper with you, they'll make you feel you made the biggest mistake in your life. 4. Remember, if you happen to use their service, don't take toll road. They will charge you $50 admin fee just to process your toll bill. 5. After the car's returned, wait for 15 mins for the shuttle to take back to viscount. You'll take a train to the terminal. Make sure you have enough time to waste. 6. Last thing, their rental office really needs a janitor. At the end, you'll find time wasted, not saving money at all. read more

I booked this rental using priceline.com, i was initially happy that I got a cheaper deal than most car rentals at the airport. I had a frustrating experience. 1. Waited for 20minutes at the Viscount station for the shuttle. 2. My credit card covers the LDW/DW, still they force me to buy their insurance.(They say my credit card is not accepted ) 3. The staff are so arrogant, they behave as if they are giving away free stuff. I left this rental location took a cab and went back to the airport, though i had to spend 20$ more at Enterprise I was happy. Payless car rental should learn customer service, especially with people arriving at the airport from different countries. Don't waste your time with this rental. Go for well managed rental companies. read more

We made our reservation for a minivan online. After waiting in line for an hour to pick up our vehicle we were informed that they didn't have any minivans (or SUV's) available until someone returned one. Being that we had an hour's drive out of town and were scheduled to meet up with family, we took the sedan that was offered to our family of five...three adult children. One daughter had a suitcase underfoot. A delightful drive. No apologies given; the car was not even properly cleaned! Upon return, we once again waited in line. This time for approximately 30 minutes. We loaded our own bags into the shuttle, only to listen to other people say that they felt "scammed" by this place. Do yourself a favor, and go elsewhere. This place was terrible, and I would never, ever recommend them to anyone. If I could rate them a zero, I would. read more

Extremely poor service. Arrived on a Thursday with a lobby full of unhappy renters. Seems they had overbooked and were shuttled to another company. However, the shuttle only had room for 1 or 2 passengers. An hour and a half later we got our car from a staff that really didn't care, but were forced to take additional insurance, even though I could prove proof of coverage. Run away....run away. read more

You get what you pay for. Yes, it is inexpensive but the car is not the best. The first car had a truck that would completely close because t was bent and it was dented. Rear and side doors not the best. Snide wasn't the cleanest. Car even had crank windows, didn't realize they still did that. Low tire pressure sensor would not go off. The check-out attendant told me it was a for a "different kind of driver". I requested another car and got one in marginally better shape. Dirty inside and out, 3/8 tank of gas and 75,000 km on the dial. The car worked, it got me to my destination and back, which is all its supposed to do. So, you get what you pay for. read more

The guy behind the counter was a total jerk and d!ckhead. He was extremely rude and unbelievably curt to not just us but to every customer that day. We ended up getting a car that had ketchup and trash stowed away in the back seat arm rest compartment. When returning the car we were interrogated (yes, it felt that way) on our whereabouts and where we had gone. Coming from the US we were not familiar with the city names and he starts wondering, out loud to his colleague, why he should give us unlimited mileage. This Payless is a farce and the South Asian douche bag in the pic there is not in the right line of work. I guess you get what you pay for...less. Yes this is my only review and thanks to this Payless for making me do this. read more

Big scam. Avoid the low price, cause they will get you with a $50/day insurance if you don't have the correct personal coverage. Place just feels shady imho Reserved a luxury and they offer me a lower level car. Then I am told that is their luxury, but it was a tier down on the third party booking site. The people doing positive reviews must work there or have never rented a car before read more

What you pay is what you get. Not professional at all. Driver who picked up us didn't even make eye contact or say hi. Had to wait approx. 1/2 hour before getting my turn at the desk to get everything going, there was a line up. Then I had to wait another 1/2 hour before my car was ready. Oh yeah, make sure you bring proof of your insurance carrier or you can't rent the car and your forced to buy their very expensive insurance. I believe it was $25 a day. Upon the return of the car I had to wait another 1/2 hour before I got my turn at the desk. After the car was checked in I had to wait another 1/2 hour for the shuttle back to the airport. Next time I'm renting from the big companies. read more

DO NOT USE THEM!!!! Not worth it! Payless- get less! Service was terrible! You wait for over 1/2 hour to get car and same if not more to return! Not in airport! They can't get signage up so you are walking and asking how to get there over and over! You wait for a shuttle which gets filled fast ! Ugh! I can go on and on! Car was nice but inside windows were not cleaned and couldn't see at night when leaving that someone had a throw liquid fest and was days before could get them cleaned ! Oh and every single person coming and going was truly pissed off! Use the 5-6 major rental companies within the airport and you'll actually get out fast! Apparently the one in Los Angeles is 100 times worse from what I read( there the people are effn rude) Keep away! First and last time I experience such crap!! Don't say you were not warned!!! read more

Like everyone else who have written reviews regarding this pathetic company, I suffered the same poor customer service, lies, delays and general frustrations. I had booked the car through bookin.com and did not not know the name of the rental company until the reservation was confirmed ( EZ RentaCar) It was only when I arrived at Viceroy train terminal that I found out the actual address and name ... Everyone in line on the bus or waiting for their cars had the same stor to tell about abuse, excess charges and general dissatisfaction! I will see if by complaining to Rentalcars.com can avoid someone else being misled by this awful company. If anyone reads this review or any of the others posted, PLEASE steer away from this company! read more

5 people in the office 1 person working the counter. No sense of urgency to assist customers. They won't accept a "credit card" that doesn't have raised digits on it. A credit card is a credit card right? I spoke to the manager who said it was "company policy". get with the times Payless. This isn't the 1980's your computer processing system is a little outdated. The manager then stated that he would reduce the hold on the "raised" debit card to 300 dollars. The front counter employee still held the "500" dollars, I asked for the manager, and his response was "whoops" there's a nothing we can do to change it. Stick with a bigger name rental company. It's not worth your time saving a couple extra dollars. read more