I had seen them promote their business on fb so I had called to get a quote on my Nissan rogue 2008…read moreand the workers told me to go in to get it looked at and told me they could get it fixed within a reasonable time and price and they price match too! . ALSO was able to get squeezed in on a Saturday to get my serpentine belt replaced bc it was making a sound. Thank you to Annette and the mechanics! Will definitely return and definitely recommend.

I came here as an emergency in the summer. My rear motor mount came out from the socket and broke…read morethe flex pipe. He told me he was going to charge me 500+ for everything including new mount and flex pipe. A week ago my mount snapped again, this time I took it to my regular mechanic and to my surprise, the old mount was still there. Not only that but they welded the bolt and put back with only a quarter of an inch holding it in place. And to think my kids where in my car and I drove it on the highway. I'm thankful it snapped off while I was alone and in a city street. This place should be closed and their licenses revoked playing with peoples lives over a few bucks.

This was such an easy and seamless way to buy a used car. Went through TrueCar and their prices…read morewere great. Service was excellent. Staff is professional and cool. Going there next time for sure! Ps. Get a proper candy bowl, a pretzel jar is insane!!

I recently purchased a used Ford Escape with 8,000 miles from here and am very satisfied with the…read morevehicle. I also bring my other vehicles here for service, they do a good job repairing vehicles. If you buy a used car, I always suggest also purchasing a pan extended warranty...Highly Recommend...Five stars..

I went here to buy a car based on the recommendation of a friend. Luis and Jr. took great care of…read moreme over the course of weeks (I was very selective.) An option that worked well for me was they bought ba car at Dealers' Auction. Every month major car dealerships dump loads of cars on auctions that only dealers car go to. They are willing to give you access to the weeks inventory, go there on your behalf, and get the car. It is an auction so there are no guarantees but I was able to get a beautiful 2015 Ford Escape fresh off a lease (one owner, 30k mi) for I price I liked. Also I liked dealing with as people as they seemed like honorable guys trying work out a deal that helped us both. I went slow thru the buying process (this car was a big expense for me) but over that time I got comfortable relying on their expertise (some dealers dump junk at auction too.) Overall a very good experience.

Absolutely the best!!!! Love these guys so much! Have bought 3 cars for me and my daughter from…read morehere and would not go anywhere else.

Victor the mechanic at the service department is excellent!! He does Quality work and very precise!read more

I called McGrath Lexus of Chicago today, October 7, 2026, and initially spoke with a salesperson…read morenamed Juan. Juan took down my information and advised that a manager named Heather would contact me. Heather called me shortly afterward. During our conversation, I explained that I was interested in purchasing a particular Lexus and asked whether I could be placed on a buyer or contact list in the event the vehicle is discounted later in the year. My understanding is that dealerships sometimes offer additional incentives or discounts toward the end of the year as inventory and model years change. I made it clear that I was not in a rush to purchase and that I was flexible regarding the vehicle's color. Heather responded by discussing tariffs and explaining that prices were not necessarily expected to decrease. I understood her position, although I responded that manufacturers affected by tariffs may receive certain refunds or adjustments and that, in my opinion, a price difference of approximately $15,000 was difficult to justify. Regardless, my intention was simply to obtain the best possible deal, and I was perfectly willing to wait. Had the conversation ended there, I would have had no issue whatsoever. Unfortunately, Heather's tone and conduct then became unnecessarily dismissive and disrespectful. She told me that perhaps I should consider buying an electric bicycle instead. I found that comment extremely inappropriate, particularly coming from someone in a management position. I have already filed a formal complaint with Lexus Corporate under case number **261007000954**. Had this been an isolated rude comment from a salesperson, I may have simply disregarded it. However, I believe a sales manager should be held to a significantly higher standard when interacting with customers. A manager represents not only the dealership but also the Lexus brand, and I did not expect to be spoken to in a belittling or condescending manner simply because I was attempting to negotiate the purchase price of a vehicle. I introduced myself to Heather as Ali Shah, although my full name is Afaq Ali Shah. Given the nature and tone of the interaction, I was left concerned about whether my background or name played any role in the way I was treated. I cannot know Heather's motivation, but the interaction was troubling enough that I believe dealership leadership and Lexus Corporate should review it carefully. This is a roughly $65,000 new vehicle, and I am also a returning customer. I live in Plainfield, Illinois, and there are numerous Lexus dealerships much closer to me. Nevertheless, my family's previous experience with McGrath Lexus in 2017 was so positive that I specifically wanted to return to the same dealership for this purchase. That history makes today's experience particularly disappointing. Customers should be able to ask about pricing, discounts, or future incentives without being mocked or told that they should purchase an electric bicycle instead. I am requesting that dealership ownership and senior management review this interaction, address the conduct internally, and provide me with a response regarding how this matter will be handled. I also believe Lexus should be aware of how customers are being treated by individuals placed in management positions at an authorized Lexus dealership.