Had issues with used car I had purchased. Called them up…read moresince it was a day after purchase . Honestly was scared of the possibility of getting screwed over. I've got to say I was showed premium customer service Shout to Guillermo and Mike made a hell of a happy customer

I had some issues with my vehicle and brought it here to have it diagnosed. The diagnosis costs…read moreabout $200 but is waived if you opt into the dealership working on your vehicle. The products and services that were recommended to me are seen in the screenshot of my repair estimate attached to this review. Some of the products and services appear to be pretty reasonably priced, but some are OUTRAGEOUSLY overpriced and expensive! Two new tires were recommended to me as a MAJOR part of fixing an issue with my vehicle, and unfortunately, they screwed me over royally on the cost of the tires. They ended up charging me $478 for two tires, and I later discovered that these exact same tires are sold at Walmart for $101.06 each as seen in the screenshot and link attached to this review. This was HIGHLY upsetting to me. In the process of working on my vehicle, the mechanic discovered an issue with a cross threaded lug nut and wheel stud that prevented a tire from being rotated on my vehicle. Replacement parts to fix this issue only cost $8-$9, but they wanted to charge me about $300 for the labor, which is absolutely nuts! I opted out of this service and made arrangements to have a local mechanic to fix this issue for about 70 bucks, which is a BIG difference! On a positive note, the dealership did successfully fix all of my issues, but it's very difficult for me to give them credit in light of their exorbitant prices and how badly they ripped me off on the cost of those tires. With all that being said, I STRONGLY advise everyone who reads this review to be very careful about what you opt into at this dealership, as it will knock you all upside your head like Mike Tyson with its costs if you allow it to. ‍ https://www.walmart.com/ip/Kumho-Solus-TA31-All-Season-Tire-205-55R16-91H/555047283?sid=567b3175-086b-4f5f-aed3-bcc49407e963

By far the greatest experience I ever had at a dealership... I was given Danny G's information from…read morea friend... so I took the drive out there to look for help getting out from under a pretty upsetting flip. Within 20 minutes, I was getting approved for a brand new car with a payment lower than what I was even hoping for. Phenomenal customer service... no bs... and most importantly, they point you in the direction you are looking for!

I brought my 2021 Explorer in for a routine oil change and left with a broken window door switch…read more The dealership refused to replace it, as the service technician denied responsibility for the damage. I have maintained this vehicle diligently for the past five years, only to have someone who lacks respect for others' property damage it and refuse to take accountability. Ultimately, they lost a customer not for a window switch but because of their unwillingness to take responsibility.

Me and my family walked in looking for the best deal possible and Jose got it done. No other dealer…read morewas capable of providing the best deal. But Jose made the numbers work and gave me and my family the best deal possible. Truly exceptional service. Thank you

This has been one of the most frustrating dealership experiences I have ever had. I purchased my…read more2022 GMC Terrain on 11/21/2022, and for over three years I have been dealing with an ongoing transmission warning light, poor acceleration, and shifting issues that this dealership has failed to fix. Early on, I was told the issue was "not serious" and that I was covered. That turned out to be completely misleading. I have brought my vehicle in multiple times and even left it for an extended period, receiving a loaner, yet the problem continues. At my most recent visit on 2/3/2026, I was told there is nothing they can do because the light comes on and off. I was also told I needed filters, but within a day, the transmission light came right back on. I emailed management last year and never received a single response. No follow up, no accountability, nothing. Now I have been instructed by GM to take my vehicle to a different dealership, which says everything about how this one has handled the situation. This is the third winter where I cannot rely on my vehicle, with a 50 percent chance it will even warm up and run properly in Chicago weather. Between the distance, my demanding job, and dealing with health issues, this has been exhausting. I bought my last two new vehicles to avoid this kind of situation, but instead I have been stuck with an unresolved issue and a dealership that refuses to take responsibility. Avoid this dealership if you expect real service or follow through.

Outstanding customer service. Was very nice and knowledgeable of the vehicle I purchased. Two…read morethumbs up

This is not a joke but a very serious experience when I first met Ethan at Ziegler Ford. I got a…read moreidea to swap my 2022 Escape with only 2400 miles for a simulator mileage car. The car suspension finally needed replacement, which I had a prior quote. When the current administration added tariffs I learned repair for my car had double in prices. My idea of swapping was unrealistic because a the car still required upgrades for a new buyer. I was not at the point for a new car, no one pressure me. Ethan walked me step by step, a young man with honesty and integrity. I definitely challenge his every word and actions; why? That's what we do. The best part of wisdom is being a senior citizen, the other great moment is finally meeting a young man that is trustworthy of your time. D Nichols

OMG!!! Fantastic!!! Family owned business that takes pride in customer service. They understand…read morethat it's important build trust with the customer and courtesy. They always over deliver and walk you through the repairs they've done and give very honest suggestions. I feel confident bringing my car here for everything! They work early and finish your car early. So glad I found this place. From day one they have been fantastic and more repair shops need to follow there lead. They are a company that is worth it!!!! Ask for Elio, Fred, or Stan. All will treat you as a valued customer.

The personal service and attention to detail cannot be beat! Alio REALLY knows his cars and takes…read moretime to explain exactly what is best, and doesn't sacrifice quality, me and my BMW 328i have finally found our perfect service spot! They give the right service at the right price!

Very good preoccupied dealer,the prices were great for quality car ,very honest and professional…read moresalesman, they give me a good deal and the stuff was very polite, I recommend it to anyone.

From the owner: Used Cars, Off-Road Vehicles, Used Trucks, Used SUVsread more

Arnie was amazing! He made the process seamless and pain-free. He also explained all the details of…read moremy transaction and all the features on my new car!

Went to the Autobarn in Oak Park Illinois to get a CPO 2024 XC60. I printed out the ad from…read moreCars.com to make sure they honored their price because their ai generated email was trying to tac on an additional $1500. Anyway I get there and the salesman I worked with was friendly and the sale was going great up until the car registration. The price of registration was not included in the check that I gave them from my bank. (Words of advice, always get a purchase agreement from the dealer and finance through your bank if at all possible) No big deal, I can just write them a check. The salesman tells me its gonna be $400. I tell him that I plan to transfer my plates. I'm from Wisconsin. In Wisconsin title transfer cost $214 and plate transfer is $12, new plates is $85. The salesman disappears for 10 minutes. He comes back and says I cant do that because I dont have the vehicle registration. Ok no problem just give me a 90 day permit just like any other dealership. He says he cant do that became I'm from out of state and that the car can't leave the lot until I get the car registered. At this point im getting irritated because it doesn't cost $400 to register a car in Wisconsin. So I'm like what ever. Then he tells me that its $600. I'm like you just told me it was $400 ten minutes ago, and hes acting like he doesn't know what I'm talking about. Now I'm getting that feeling like I'm about to get f--k. I tell him what it cost to register a car in Wisconsin and their finance guy is telling me that they go through some service and that if it cost what I say then I will get a check in the mail. I have bought many cars from out of state and I have never experienced this before. So until I get that check in the mail, this is my review.

A great family owned dealership with great cars! Highly recommend this place to anyone looking for…read morereliable cars at an affordable price. Thank you!

Been calling & emailing them for my down payment back the finance guy Jose said my money should be…read moreback in my account days ago. NO worries my bank is handling everything since they think they're going to keep my money. Think Again!!! I don't recommend them. They have shady business practices

Great experience, Fair Pricing , amazing Staff . Helped me out when my Check Engine Light turned…read moreon. would recommend to shop here no question .

Excellent service! No pressure to buy! Took a lot of time to work with my son to help him make a…read moregood choice. We'll be back when my brother's finance needs a car. I totally recommend this business!!

Update on 5/2/26 came back to this dealership and service…read morearea for service on my Fiat and Xavier was so amazing to help me answer all my questions and he fixed everything that needed fixing. And then Xavier's manager helped me understand more about my gear shifter. Thank you service department for having wonderful hard working and knowledgeable and kind staff. Then I went to the express oil change service station and Adrian assisted me and took great care of my car for the oil change and topped off everything I needed (coolant and windshield wiper fluid is what they top off) and added air to my tires after a long cold winter. Oil change is $135. Free popcorn and hot beverages and water while you wait along w vending machines. And Miss Lovely Erica at the sales department was super nice too! She looks out for customers and has their best interest in mind still after 8 years. She made fresh popcorn for customers to enjoy while waiting for the oil change. Thank you Hawk! The staff make the place and thank you for hiring such dedicated staff. And they play 80s music, the gold standard across the world :) Only thing I would ask ... please update the sofa and chairs at the express oil change service area. I understand it's happening very soon but the sofas are lumpy and cloth which is not easy to clean as it absorbs dust and odors... vinyl cushioned single seaters and love seats would be amazing ... just my personal preference like the ones at airports bc they are durable and easy to clean and don't lose their bounce. Then the high round tables and chairs are fine as they can be cleaned easily but the height to chair ratio is too short for petite people like me and once I sat on the chair I feel like my chin is almost hitting the table so please have taller chairs so people like me can enjoy the table. That's just my 2 cents :)

This was a disappointing experience. After spending more than $900 for window repair and oil…read morechange, I drove the car home and had a flat tire. That same tire had low pressure before, but nothing was flagged during the multi-point inspection? Also, a door handle/lock was malfunctioning (not an issue beforehand) and the car was not washed. When I called (several times), no one answered the phone. When I finally heard back from the service advisor, I was appalled by her tone and attitude. She was defensive, condescending, and rude. I will never be returning here again.