The technician Andrei was very nice, personable and friendly. The company that sets his schedule EYEBEE SOLUTIONS is terrible. The first visit for the initial call was toward the end of the time window given to us. Then a part was need and we had to wait for 5 days for another visit. That time window was 3:00-8:00, the technician was not here by 8:00 so I had to re-schedule. The next time I requested that we get scheduled toward the beginning of the time window, not the end. We are waiting for him to get here and our time window ended at 4:00PM and he said he would be here by 5:00 PM. We have been sitting here all afternoon waiting as the original time window began at 1:00 PM. read more

SCAMMERS As most of the reviews state, the company was scheduled via Choice Home Warranty. First of all, there was a five hour service window. 3 PM to 8 PM. I had to leave work early to be home to wait on them. I phoned several times throughout the day to see if I could get a phone call letting me know when they were on their way. I left two messages. Never received a return phone call. It is now 8:18 PM. They have not shown up for their appointment. They were here two months ago to fix our icemaker and said they needed to order a part. A week ago we called the warranty company to ask them when they would be back out to fix the refrigerator. The warranty company stated that THIS company told them they had already been back out to fix the refrigerator. They are scammers!! read more

Horrible service the technician never showed up after rescheduling me 4 times. I called dispatch and they hung up on me. Now they would like to reschedule me again. I don't trust this company. read more

Do not use this company. This company was sent to me by Choice Home Warranty to fix an issue with my microwave. When they came out they said that there was an issue with the control panel. They had to get an authorization from Choice to replace it but when they came back out with the new control panel the issue wasn't there anymore so they didn't replace it. After a couple of days the issue returned and I contacted them and told them that and I was told 3 different times that they would come and check it out. Never showed up. I contacted Choice Home Warranty and they told me that the warranty had expired on that repair and I would have to start a new claim and pay a new service fee. Why should I have to start a new claim on the same appliance that was never repaired from the beginning? I'm done with Eyebe solutions and Choice Home Warranty. read more

Do not do business with this company! I've been dealing with this company for almost a month. In the last 3 weeks I've had to leave work early to meet the repair guy and the washer still doesn't work. My last check was short almost $200 and today I had to leave work early for another appointment which they rescheduled for the next day. Which mean I have to leave work again!! It's so frustrating and I'm so tired for the run around! Besides the fact I have to go to the laundromat and pay almost $20 every weekend!! Please, Think twice before doing business with this company! read more

IB Solution was assigned to me through Choice Home Warranty to repair my washer. Unfortunately, the service was extremely poor. The technician visited 4-5 times over a period of more than 40 days and failed to repair the appliance. Each visit involved disassembling and reassembling the washer, including replacing the door lock and repeatedly removing the valve. Instead of fixing the issue, the washer's condition continued to worsen. During multiple visits, screws were broken or damaged, and the unit was left in worse condition than when service first began. After all these attempts, the washer remained completely non-functional. This experience reflects poor workmanship, lack of proper diagnosis, and unnecessary repeat visits. Based on my experience, I would not recommend IB Solution, even when assigned through a home warranty company read more

See all

If if there was a zero star that's what I would give. Tech was worse I had ever experience, were sent by Choice Warranty, upon arriving & started repair he requested payment thru ZelleI was not home therefore asked my 19 yr old grandson to ask name with #, he refused to give full name to send, he was aggressive & demanding. After leaving he sends me a text, I obviously was very frustrated & unhappy with his behavior towards my grandson. This was his last text to me: "You were looking for a reason not to pay. The insurance company knows clients like you very well." read more

two separate jobs parts have been ordered incorrectly and have both take in excess of a month to complete. Customer service is hard to reach and simply blames a technician who no one can reach read more

This place is the biggest bunch of scammer. they charge over $300.00 per hour. That's almost twice what car repairs cost. They did tell me upfront or would have thrown them out. they tried to blame it on advertising, shop rentals and other. He works out of his house. I will never use them again and advise people I know not to use them. read more

Worst experience ever with any vendor ever. Choice Warranty used this company to repair my refrigerator on 12/23/2025, Ivan was sent on 12/27. First there was a language barrier. Neither of us had any idea what the other was saying. Refrigerator not fixed. Same person returned a few days later, still not repaired. Another person came out, my refrigerator started leaking again within an hour. Yet another appointment was scheduled......no one showed up. By the way I was corresponding with Choice Warranty who actually told me that I could not request a change in companys without paying another $75 deductible!!!! 30 days later my refrigerator is not repaired. Im done with them. read more

This company is in Raleigh, NC with the same phone number listed. The technician came to my house to look at my noisy washer and said there is nothing wrong. I had another company come out to my house and said definitely a part going bad and he placed an order for the part. Do not do business with this company!! read more

i've ended my 10 year hiatus on yelp just so that i can log in to say that this company completely wasted my time. choice home warranty auto-scheduled this company to fix my refrigerator. there was no ability to reschedule because this person didn't pick up my call. i took off of work in case they showed up, but they never did. i called them again and they never picked up. i swear this is a fake company that is doing business across the US. this is ridiculous. read more

Awful customer service. I called to reschedule appointment to when I'm him, they INSISTED on send f somebody early in the morning. Then once the technician didn't show up at the time THEY TOLD ME, they kept lying two times after 10mins and 40mins past appointment time, that the technician is on the way. They told the same time my warranty company 30mins later that he is still driving. read more

Horrible customer service would not recommend. not responsive and difficult to contact and does not return correspondence.

We too as many others that wrote reviews for Eyebee/IB Solutions Appliance had them come to our home to fix our dishwasher per Choice Home Warranty. The tech that arrived Monday 2/2/26 could not even speak English, & had to communicate with my husband using a translator app on his phone. He made sounds like the dishwasher would make to my husband as he was reading what the tech typed in app. It turned out to be the pump that was bad and it needed to be ordered. Then told my husband he will be back in 2 days. Thursday morning my husband called the business wanting to know when they would be back to fix a simple fix & if they received a common part. Instead of talking to my husband they began texting him telling him they had part but would not be able to repair dishwasher until Monday and for him to understand & be patient. My husband told them that was NOT acceptable and we were told 2 days. They argued back and forth with my husband through text messages. Friday afternoon the same tech arrived to repair dishwasher. Once he was done he just collected his things & walked out the front door not saying anything to either of us. My husband went over to dishwasher to run it to make sure was working properly & noticed the technician didn't screw the dishwasher back in properly, just leaving the screws on counter. DO NOT use this company, or allow your home warranty to send them to your home for any repairs. read more

Terrible. They don't schedule appointments according to the customers needs. They just say, "Saturday". I replied 3 times telling them I would not be home. They still showed up and then called me. I reiterated that I told them I was not going to be home three times. read more

Run this company is horrible!!! Unprofessional and horrible customer service . They lie about showing up and fixing the problem.

Very disappointing experience with Eyebee Solution LLC and technician Najar. Choice Home Warranty assigned this technician to diagnose my stovetop touch panel control board. He charged the $75 service fee upfront and reported that the control board needed replacement, which my warranty approved on February 17. However, he never returned to perform the repair. Then on March 4, the technician suddenly changed the diagnosis and reported the issue as a "maintenance issue," which caused the warranty company to deny the claim. I have been a Choice Home Warranty customer for nearly four years, and this same control panel issue was repaired twice before through the warranty without any problem, so this sudden change is confusing. When I tried contacting the company multiple times, no one answered the phone. When someone finally answered on March 11, a representative named Dean hung up on me three times without allowing me to explain the situation. At this point, I paid the service fee but my appliance is still not repaired. I would appreciate clarification from the company on: * Why the diagnosis changed weeks after the warranty approval * Why there was no follow-up after February 17 * Why customer service handled the situation this way I hope the company reviews this situation and provides a clear explanation or resolution, as this experience has been very disappointing. 1.Feb 16 - Diagnosis day 2.Feb 17 - Warranty approved repair 3.March 4 - Technician changed diagnosis to "maintenance issue" 4.March 11 - Customer service hung up calls read more

Our washing machine was not working. I called the Choice home warranty. They sent a technician from Ib-Solutions Appliance Service. He told us that the problem is with the timer and the door switch not working properly. The Choice home warranty declined my claim based on technician report wording, which stated that timer and door switch are broken. Choice home warranty are assuming that it is a physical damage and not covering it. I called the Ib-solution customer service and I explained the problem and requested to talk to the technician. The lady was very rude and told me that the technician doesn't speak good English. She told me to call the Choice home warranty and hung up the phone on me. I think that Choice home warranty hired Ib-Solutions to decline the claims. These two companies are very bad. I do not recommend Ib-solution appliances and the Choice home warranty to anyone. read more

service tech Ivan showed up at my house rang door bell I was in the restroom by the time I made it to door he was turning trying to back out when he turned he ran over my covert which I have one close to house not the covert at the street then once he turn he ran over it again. In the video you can see I came out tried to flag him down. I tried to reach out to your number however all your customer service would do is hang up on me I left bunch message. Due to the non call back I filed a criminal complaint against IBSloutions though the Ellis Cnty Sheriff department case number is 26.000676 you can call them to verify. I would also like to point out the service tech was only on property for about 1 minute before he burnt out leaving he was driving a sedan car also like to point out the customer service reps were among the worst I have seen. Here is the video as proof. read more

Tech supposedly repaired our dryer and 10 days outside the 30 warrranty dryer doing exactly same issue. They will not take responsibilty and I get to pay another service fee. Total crap tech./company. Wouldnt have them change a toilet seat. Dont use them. read more

Their technicians don't speak or understand English. Shows up hours late outside of the scheduled time. Could not explain to me what the problem was. Only said "no work". "No good" tried using a translator app but what was being translated made no sense. Funny enough he could tell my warranty company it was the compressor. And if you call for assistance, you get an international call center person who also doesn't speak English. Horrible experience! Is there a Zero out of 5 rating?!?!? read more

Request service for my whirlpool refer/freezer that is less than 7 years old. Freezer is not keeping food items cold and ice makert is not producing ice as it should, very slow. Ib-solutions came to check the problem the first time and took about one hour trying to determine the issue. Finally after cleaning some the service tech said should be good now and if the problem still occurs to call them back. This service was scheduled through my home warranty (Choice home warranty). So far the companies/vendors they hire to do the service is terrible. So I did need to call back ib solutions due to problem not being solved first time around. 2nd time same tech arrived to diagnose the problem again, and after going back and forth with his boss on the phone for about 20 minutes talking a foreign language (Russian I think) they determined that needs freon and something to do with the compressor. I really couldn't understand because of the language barrier. Long story short, they need to come back because they need to order freon, get that.?? Like there is no freon in Hawaii. I am really not happy with ib-solutions. Hard communicating with them too. Truefully I don't have too much confidence that the freon will solve the problem. I think there is a leak causing the freon to be low. I don't know how many more times this company is going to come to actually fix the problem. If you have a warranty through choice home warranty and put a claim in for service and ib-solutions is set for your appointment, don't it. Decline this vendor and request a different vendor. Ib-solutions has a lot of problems. I gave two stars because the tech was trying hard, but seem to not know too much of what he was doing. read more

I filed a claim through Florida Power and Light for a freezer that was making clicking noises. 12/16/2024 Ib-Solutions Appliance Service was assigned the claim and sent out a technician. After much debate between myself and the tech over the clicking noise coming from my freezer, the tech said "there is nothing wrong with your freezer", and left. On 06/17/2025 I noticed water in my garage and discovered my freezer was leaking, opened the door to find hundreds of dollars in frozen foods, steaks..., ruined! read more

This business is a SCAM AND A FRAUD. Do not TRUST/USE them. If Choice Home Warranty assigns them as your technician - IMMEDIATELY call and demand another company be assigned. This company will not accept credit cards and instead force you to Zelle or pay cash. This is not a true business. Their technicians pretend to not speak English and make false promises about your appliance repair. They delay parts and rescheduling. AGAIN DO NOT USE THEM. THEY WILL SCAM YOU. read more

Unqualified and incompetent technician. Changed a part in my washer that did not fix the spin problem and then just ghosted me never coming back. DO NOT use this company in NJ. read more

Very un professional came to fix my washer through choice home Warrenty told me it was the control panel then when I called choice they said it was a power surge a total at the same time they came to fix my refrigerator door would stay closed changed the door gasket same problem I called choice home warranty to have them come back and they said I'm calling about a different refrigerator total lie read more

I don't even want to give them 1 star! Horrible company! Do not use them! They were assigned to me by Choice Home Warranty to service my refrigerator, which they had done R months prior, for the same issue! I get an email with a time, but guess what, that's not the time they come. They send a different text to you. Called the number and some lady answers and can't do anything except say she will send it to dispatch! They has NO customer service. The guy shows up in his own vehicle, spends about 10 minutes and tells me he has to order sensors for the freezer and fridge. That takes about 8 days, same issue with the appts. He shows up again, replaced the sensor in the fridge but then tells me now the motor is out...and of course doesn't have that part! He also decides not to replace the one in the freezer because magically it's working. I wouldn't back down and it got replaced. He also left out food from the refrigerator that I had to then put away, as well as clean up the water on the floor. Wait another 6 days and they show up and replace it. I think they just run this so called business out of someone's house...I had relatives assigned to the first claim. Horrible...do not accept them as your person. Call your home warranty company and complain! read more

DO NOT USE THIS COMPANY. Choice Home Warranty somehow had this company in their system and assigned them to my claim. It was HORRIBLE! A man showed up in his personal vehicle, very little english, went thru dishwasher, sd parts needed, be back 7days..that was April 16. It is now April 30, the owner keeps saying he is waiting for his technician to reply to his inquiries...HA! I have no functioning dishwasher, no info on when parts were ordered if any or any type of an ETA for anything. If I could give a 0 I would. read more

Choice Home Warranty sent them (ib solutions) to fix our refrigerator. I wish I could give them zero stars. Their customer service is trash. I called them directly and the same lady with the accent that always answers sounds like she's either given up on life or hates her job. She will place you on hold and not even tell you to please hold or even a reason why you're on hold. She literally just stops talking. We've been waiting weeks for the work to be done and still nothing. We have reached out to the technician (per the instructions of ib solutions) and he hasn't bothered to respond to us in 3 days. If you're going through your home warranty company like we, are beg them for an alternative service company. This one is a nightmare. read more

Placed a claim with Choice Home Warranty on July 24th for a dryer not heating and making loud squeaking noises. IB Tech came next day--needed part! Returned Aug 9th and fixed the heating issue but the unit still squeaking loudly. I requested a "recall" and their technician finally came (after repeated phone calls on my part) here on Sept 24th. Said it wasn't worth fixing. It took Choice Warranty from that date until Oct 15 to decline my claim for replacement...apparently IB said my dryer was clogged with lint. I spent most of these three weeks on the phone with Choice trying to get it resolved and replaced since I had received a "Choice Update" email where it stated IB's recommendation that my dryer be replaced. This took almost three months and to have my claim denied after such pathetic service is, at the very least, unethical . Don't use IB or Choice Home Warranty since they obviously have some sort of scam going on between them and the "customer" is their least priority. read more

**DO NOT USE THIS COMPANY!** IB-SOLUTION has the worst customer service. I utilized my home warranty through Choice to address an issue with my refrigerator, which was forming ice beneath the drawer. They have come out twice to fix the problem, as the issue persists. The first technician claimed to have resolved the problem, but within three weeks, the ice reappeared. When I called Ib-Solutions to report that the ice had returned, they refused to send a technician back out. They told me that since my case was closed, I had to contact Choice again to file a new claim. To my surprise, Choice's customer service provided the same information--I needed to submit a new claim, which I did. The second technician assured me that he had fixed the issue and that I should be good to go; if the problem returned, I should just call the office, and they would send someone back out. But guess what, the ice came back. When I called Ib-Solutions to explain that the problem had returned, the representative said someone would call me back that day. I waited for two days with no call. When I contacted them again, the lady acted as if she had never spoken to me. I requested to speak to her manager or the owner and was put on hold for 10 minutes. When she returned, she said they would call me later that day. I asked for the name of the manager or owner, but she said she was not allowed to disclose their names and then hung up on me. I called Choice Warranty back to explain my experience with Ib-Solutions. They informed me that they would waive my copay and send another company out. I also requested that they avoid using Ib-Solutions due to their many bad reviews. This company is a scam. read more

I filed a home warranty claim with my home warranty company for a broken dishwasher, and a service provider was assigned to my case. I paid the required $85 service fee, and the technician came out on May 26, 2025, diagnosed the issue, and told me the necessary part would arrive in 7-10 days, after which the repair would be completed. It is just under 30 days later and the issue is not resolved. Since then, I have received no updates or communication. I have reached out four times via email (coloradoibsolutions@gmail.com) and by phone using the number provided by the technician (not posting it publicly here), and I have received no replies at all. It is now well past the estimated time frame, and the issue remains unresolved. I am extremely disappointed in the lack of service and accountability and do not recommend this company to anyone seeking reliable service. This is for the Colorado team with the same company name. read more

Absolutely DO NOT waste your time with this clown show of a company. Our home warranty sent these jokers out to "fix" our refrigerator. The tech showed up, strutted around for maybe six minutes, declared it fixed like he's some kind of appliance whisperer, took my money, and bolted. A few hours later? Still not cold. Shocking, right? I message him, and his genius advice is to "wait until 9PM" before messaging again. Oh, sure--because the magical fridge fairies come out after dark? We called him--no answer. He told us to text. We said the fridge was actually getting hotter, and he casually replied, "I'll order the part it needs." So let me get this straight... you KNEW it needed a part, lied about fixing it, took our money anyway, and now you're doing what--playing hide and seek? Over a week has passed. No part. No call. No text. No nothing. The guy has fully ghosted us like a bad Tinder date. This isn't just bad service--it's a complete scam wrapped in laziness and dipped in incompetence. If your home warranty assigns this company, raise hell and demand someone else immediately. Unless you enjoy throwing money into the void and watching your food rot while waiting for a response that will never come. RUN. FAR. AWAY. You've been warned. Since I can't reply to the owner- Then why did he say it was fixed when he was here?! He also said it would take 4-5 days to get the part and now he absolutely won't reply to our calls and messages. I'm not the only one that feels taken advantage of obviously by all the other reviews. I can post the text messages where HE SAID HE FIXED IT AND TO GIVE IT MORE TIME TO COOL DOWN. Tell your lies to someone else. read more

All of their technicians are Russian speaking. The one who came to my home spoke and understood very little English. He did not know much about washers. He told me my washer needed a new transmission. Another company came out and told me my washer is older and doesn't have a transmission. VERY UNPROFESSIONAL and sketchy company overall!! Also this company was very hard to get ahold of and disrespectful of my availability for them to come out. The lady on the phone was very rude and argumentative. An AWFUL experience altogether!! They took my $100 home Warranty and gave me NOTHING in return except a lot of FRUSTRATION! read more

I opened a claim with Choice Home Warranty. An Eyebee Tech (some communications show IB solutions, mine shows Eyebee, but it's the same address) came out on 9/29/25. After a 60 sec or less he said he could not repair; he needed someone with more experience. Two days later, I receive a notice from Eyebee advising my claim could not move forwarded because I failed to pay the $85 service fee. I responded being very clear, the tech walked out the door. I thought he went to his truck...he left without any further communication. Had I not been prepared to pay the expected $85 fee I would have never created the claim. After my response, I was sent a link to make the payment, which I did. Approximately 10 days go by, and I have not heard from Eyebee. I went on the Choice Home Warranty Website to inquire on next steps. After hearing nothing, I called Eyebee and a couple days later, spoke to a rep who advised me someone would follow up. No one did. However, I did receive a communication advising of an upcoming appointment for 10/16/25 to which I confirmed. On this appointment, I was expecting the technician to resolve the repair. To my surprise, he requested another $85. I showed him the receipt where I had already paid. After looking at my appliance, he advised he would order the parts and would come back when they arrived. On 10/17/25, I received a notification from Choice Home Warranty that my claim has been denied based on what the technician advised. Why would he say he'd order the part but tell Choice something different? I am of the mindset that these contractors, as well as Choices are in cahoots together. Tell the customer this, tell us that and the customer is the only one out of any money. Poorest customer service experience ever. I wish I could rate this company with 0 stars. My recommendation, if you know this contracting company is coming out, request someone else. P.S. As I am scrolling through the other reviews, it seems most, if not all the complaints are coming from Choice Home Warranty customers. Interesting! read more

I had a service claim to repair my washer June 20,2025. It is now the end of September and my washer still not repaired. Tech. never returned after taking my money for the service call. I have called several times to get this resolved with no response. I believe this company is fraudulent and a scam. read more

If I could give them a zero I would. They were assigned to my dishwasher claim by Choice Home Warranty and I still don't have a working dishwasher. Worse than that, before the tech's visit, it was at least cleaning the top rack of dishes and now it won't even turn on. I've had to follow up with Choice to get Ibsolutions to come back every time, because they will not respond to me. It has been over a month and the dishwasher is still not working. Now the tech told Choice it was an electrical issue and they will not replace the dishwasher. If they assign this company to your claim, tell them no thank you and have them send some one else! read more

Quick response and quality service. The tech communicated with us about the project and even came out on a Saturday evening to put in the part to fix our dishwasher - going above and beyond! I'll definitely be contacting them again the next time I need an appliance fixed. read more

SCAM of a company! If you are reading this, do not, by any means, pay this company to service your home. This company in Houston was contracted through our Home Warranty Company and my experience has been miserable. They were hired to fix my refrigerator and we made an appointment with them for a Friday. On Tuesday night, we're notified that our appointment had been rescheduled for the following day. The technician showed up to the set appt time 40 minutes early and unable to communicate with us in English. He pressed some buttons on the front of the refrigerator but it did not begin cooling although he tried to tell us it was cooling and was fully repaired before he left after fewer than 10 minutes. I notified the home warranty company who contacted them about completing the repair but the company never contacted us to schedule the next appointment. After 10 days of no correspondence (and no functioning refrigerator), I spoke to the home warranty company who contacted them and Ib Solutions said they'd ordered the part and would let us know when it was in. That's impossible as they told us it was fixed before, so how did they know what part to order? I emailed them that day which is advertised as their recommended mode of communication with no response after 5 days. My husband messaged the original technician who stated he would be by this week; he then stopped responding to all communication. The technician arrived in a private vehicle, he spoke no English, words are misspelled in their email, their telephone number is out of California for a company serving Houston (I verified the California number could help me with my claim in Houston), they took our money without completing the repair, and then ghosted us. It's a hard sell that this company isn't a scam or at least a front for something! read more