I-Tow claims states that they are impound specialists (but also do unlocks, boosts, tire changes, and break down tows). In my experience this is the only honest thing about the company. What they specialize in is towing vehicles from unmarked "private" lots. My vehicle was parked in such a location. The area was between two businesses and there was not a sign to be seen anywhere indicating it was a no parking or "customer only" area. When asked about the lack of signage the tow truck operator stated "Someone must of took it down. It was there yesterday". A simple Google search shows that this is false. But of course it is, that's how they trap you. The staff at the business (Money Mart) that space is apparently apart of (again no indications of this whatsoever) stated that I-Tow drives by regularly looking for people parked there. Due to lack of municipal Regulations around these types of lots in Saanich, this outfit has been able to pull this type of entrapment scam for who only knows how long. Since my ordeal with I-Tow I have heard other reports of the same or similar entrapment scams. Hopefully you don't have the unfortunate luck of this scam. The only other advice I can give is to avoid this outfit at all costs! read more

***~I-tow~*** I was a paying customer in the McDonald on Pandora. They tried to tow my car in a parking lot they don't have the contact for! The man prevented me from leaving, swore at me and bullied me into paying a "drop fee" of $53.80 when he hadn't even attached my car to the tow truck! I phoned them after I had a chance to calm down and think about what had just happened only to be offered half of my money back and then yelled at, verbally abused and then hung up on! I'm not the first he has done this to and I WILL be pressing charges as I was advised by the tow truck company that does have the contract for that lot!! read more

Worst tow company ! Always towing or Totem have much better customer services read more

When they realized that they'd towed my car with my dog asleep in the back, these guys went above and beyond to look after him and keep him entertained until I came to get him. Thank you read more

I Tow - Charlie says thanks for the play date. He's down for the count now - Towing Near Me - Victoria, British Columbia

DO NOT GO HERE, YOU RISK YOUR VEHICLE BEING TOWED BY ITOW! Today at 3 pm Nov 9, 2017 my mother, a senior citizen aged 70, went inside this location to meet up with her granddaughter for a meal. The grandaughter showed up and they both ordered. The granddaughter ate half her big mac only to find that there was no meat in the burger. She went up and mentioned to the staff that she ate half the burger before she realised that it was only a bun with the fixings. She laughed about it and they laughed as well. They replaced the burger. When it came time to leave, my mother noticed that her car was not there. She discovered by inquiry that it had been towed. The manager told her that he had it towed because she was not there in the building.A argument broke out as soon as my mother said that she was in the building. The manager was aggressive and defensive as he spewed out coldly that she was a LIAR because he checked the building asking patrons if anyone owned the red car. He also said that he checked the security camera before calling. (This leaves me to doubt this manager because it was not necessary to go to that extreme and check security cameras for a simple little issue to tow a vehicle- he knew he was lying and was caught). Furthermore the granddaughter said, of course we were here, I was the one with a burger without the meat-however because the manger was now involved the employees stayed silent and cold in fear of losing their job. However the security guard did confirm with the granddaughter that he had seen them both there. Later on my mother called the police who said they could do nothing and that she needed to call a lawyer as it is a civil case. The officer also said that a Tow truck driver can tow any vehicle they choose to tow when it is on private property and that they are within their right. My mother called my brother to pick her up at Mcdonald's; to give her a ride to pick up the impounded vehicle. While waiting (GET THIS ONE!) the TOW TRUCK DRIVER FROM ITOW RETURNS TO MCDONALDS TO TOW ANOTHER VEHICLE!? The granddaughter went up to the driver and asked why he towed her grandmother's vehicle. He said for the same reason as the manager gave. "she was not in the building" Granddaughter said, "yes she was here because I meet her here and saw the car between 3:30 and 3:45. The tow truck driver called her a LIAR and said the vehicle was towed before the time she came down. Now the manager is calling them a liar and the tow truck driver. However the evidence is in the security guard, the staff who served the burgerless burger and LET'S ALL LOOK AT THE SECURITY TAPE, because the manger is lying about seeing it. They were clearly there. My mother was frightened by this episode of aggression and lack of respect, the granddaughter was intimidated and broke into tears and my mother had to pay $150.00 dollars to get her car back. read more

They stole my truck then they stole my money. They stalked the capital iron parking lot and watched me (they were watching everyone who parked there) when i dipped into a neighbouring store before going to capital Iron they immediately towed my vehicle. They were rude and not understanding to my explanation. Charged me $147.00 to get my vehichle back. Thats extortion! that was all the money i had after paying rent. My mistake for choosing to enter a different store first, which has cost me painfully. I do not recommend parking there ever or giving them your business. read more

Wishing I could give zero starts...Not only was I-Towing unprofessional, the staff member who assisted me was abrasive and judgemental. Long story short, I was scammed out of $140! I would NEVER use this company again!! read more

This company is amazing! My 3 year old son was in my car and locked me out While it was running I panicked and called these guys. They came in no time, unlocked my car and didn't even charge me for it. I highly recommend these guys. read more

The guy who works there (not sure if he's the owner) was an extremely disrespectful human being. I called them, confused and concerned because my car was towed while I was shopping at one of the stores the parking lot was meant for; and the owner belittled me, accused me of lying and was so rude (I asked him multiple times not to talk down to me or be so rude). I was very upset by this interaction and when I went to pick up my car he was again very rude (said 'you're being recorded on video' as if I was a criminal and not a very vulnerable upset women) until he realized how upset I was and then he tried to band aid the situation. The fact that he felt he could talk down to me and belittle me while he was in a power situation was despicable and he should be ashamed of himself. Based on this experience I will never again be shopping at capital iron, or the other stores associated with the parking lot on store st read more