You take time off of work get to the appointment early you check in and then are told they don't do…read moreyour test after 12PM. It's a simple blood draw for a test kit. Nowhere on the website, signs anything does it say this. Very poor customer service. Try talking to anyone about this and you will be sent thru multiple phone trees then hung up on.

I know your doctors always tell you that you can just walk in without an appointment to these types…read moreof labs. But, I'm here to tell you to go online and make your appointment. It's very simple. Today I walked in at 8:45 AM, and followed the prompts to check in on my phone from the text that Quest sent me this morning. There were several people in the waiting area. (They didn't have an appointment and were waiting on standby.) I didn't even get a chance to sit down before the nurse Mirzha called me back. She verified my insurance and my ID. Im always a little nervous because I have "thin rolling veins". But Mirzha was very professional and knowledgeable. Five minutes later, I was finished. The establishment was clean and organized. I even did a little grocery shopping.

I'd give them a ZERO if I could. 2 night before my appointment, they sent an email canceling my…read moreappointment. Then they pushed the responsibility of rescheduling onto me, forcing me to log onto their website and go through the entire process all over again. Then night before the appointment, I got an appointment reminder and asked to arrive 5 minutes before scheduled time. No one answers the phone, corporate website is a hold forever 800#, and there is no customer service email contact. Arrived & office was closed, Getting a refund took 60 minutes on hold. Completely screwed up company with ZERO customer service. PURE BS.

Quick, easy and painless. It's great to have this lab in town!read more

Very good place to have your blood drawn for medical appointments. Staff are very friendly and…read morehelpful should you have any questions. With appointment they are vey timely unless there are short handed, but even then they do their best to keep on time. Walk-ins are taken when those with appointments have been taken first. The line does move fast. One work of caution, don't wait for the last of the day to walk-in, as they have a specific cut off time that they will not accept you. Enjoy, its easy !!

This was the most amazing experience having blood drawn. Made an appointment online the day before…read more Great thing I did because there were 11 people inside waiting when I arrived at 8:20 for the 8:30 appointment. After waiting in line for a minute to check in at the kiosk (2 people in front of me), I navigated to the site to check in. Extremely easy and fast. After logging in and two clicks, I was checked in and sat down (the two in front of me were still waiting to check in). 90 seconds later, I was called to the front desk and taken to seat #2 and awaited my phlebotomist. One minute later, she arrived in the room, confirmed my identity, pleasantly & professionally took my blood, and released me to enjoy my day. All 11 persons before me were still waiting to be called in. Moral of the story, make an appointment when you can and take advantage of the online services.

I've been a kaiser patient for 20 plus years! Back when it was good people, good medicine. They…read morestill are! My girls have Dr. Lisa Yu wonderful Dr. The most patient, kind and compassionate Dr. You can ask for. My boys have Dr. Antonio Gobenciong another wonderful Dr. He is down to earth, kind, and caring. The MAs are super hard workers. Shout out to Erika, Dr. Yu's MA. She always goes above and beyond and makes my kids feel calm and actually excited to be there. The pharmacy staff is wonderful. They help me all the time. Thank you to Gabe in pharmacy. He is always smiling from ear to ear his smile is infectious and I can see it thru the mask. I can make a novel about how amazing my kP is. They truly want their patients to thrive. I love kaiser and will be a member for life. I hope they all get special recognition because they all deserve. Here is a picture I asked to take with permission of mt daughter with Dr. Yu. She said she is going to be a Kaiser Dr. Future Doc in the making!

Dr. Narvaez & Dr. Chandran are awesome. They are professional and kind. I always feel heard and…read morethey explain everything in detail which I appreciate. Christina Vancura, the medical assistant, is a sweetheart. No judgment ever and very helpful. This Kaiser is clean and there's always seating available. The wait times at the pharmacy are minimal. My blood draws always go really well at this Kaiser. They are all sweet and don't hurt me. I've been coming here for years and haven't had a bad experience yet!

We have used Arms & Tourniquets twice now and have had great experiences each time. Alondra is very…read moreresponsive and flexible with scheduling. She shows up on time and is very efficient. She's a very competent and professional phlebotomist and we will definitely be using her again in the future. We highly recommend her services!

Having hard to access veins and a penchant for passing out made me search out Arms and Tourniquets…read morefor an in home blood draw. Scheduling was easy, and I had orders sent by my doctor via secure fax. After receiving an email reminder the day before, Alondra arrived on time and took care to prepare a sterile area, even covering her shoes before coming in. She took the time to find a good vein and even helped ensure successful access by applying a heating pad to my arm. The draw was quick and she was able to pull multiple tubes. I still got faint but that was ok because I was comfortable on my couch and her comforting demeanor ensured I felt better quickly. She has all the equipment needed to prep the samples before bringing them to the lab and the whole process took less than 20 minutes including the vein quest and vasovagal recovery! Highly recommend!

Booking my appointment online was simple, and check-in was quick and easy. The staff were…read morefantastic. That said, the office environment itself was quite shabby and in need of attention. This isn't a criticism of the staff, but of the cleanliness and upkeep of the space. The walls were very dirty and worn in every room and the office felt disorganized. Didn't look like the space had been maintenanced in a very long time. Most concerning, the bathroom door had no lock -- a real issue given that patients are constantly coming and going for urine tests (I actually walked in on someone using it). It made me question whether the lab area meets the same hygiene standards, if the visible parts of the office aren't being maintained. I don't say this to be harsh, but I hope the owner takes it as constructive feedback: investing in the physical space matters. It's part of how customers judge whether they can trust your hygiene practices.

Ya'll are assholes!!…read more Thank you so much to the team at Quest Diagnostics in Gilroy! I accidentally showed up to the wrong location for my appointment, and the lady at the front was kind enough to still help take me in. She truly saved me so much stress and time. Great customer service, professionalism, and kindness are hard to find these days, and I really appreciated the way I was treated. Five-star experience all around. Thank you again!

Tomas Moreno, the lab directory, has been very helpful as we are dealing with our well water issues…read more(involving lots of tests) with regard to irrigation. In addition to running tests, he's also helped out with various suggestions.

From the owner: Bolsa Analytical provides chemical and microbiological analysis of water. Consulting services.read more

Fantastic experience today at Car Diagnostic!!! The owner, Dal Vo, never seems to stop working, and…read moreeven when super busy takes time helping his customers check out. The prices were extremely reasonable and the turnaround was so quick! I came in for a smog check and oil change, popped in at around 10am, and was out within an hour with zero hassle. The only thing that was a bit vexing is the lack of parking, but now I know to just park on the street and they grab your car for you. I always dread having to get my car serviced and this time it was a breeze. I will definitely be back to Car Diagnostic for future car needs

I was driving from Modesto to Paso Robles and felt like something was wrong with my car. I stopped…read morein Hollister and stayed the night hoping to find a gas station or mechanic shop that could fix the issue - which I friend confirmed was minor. I searched Yelp and found Car Diagnostic - open on Saturdays and highly rated! David fit me into his schedule and resolved the issue. So grateful!