These folks are fantastic! They were kind, gracious, professional, and the end product of a tiled…read moreand carpeted hall entry, is stunning! They were so kind and helpful through all my changes of plan, I couldn't have asked for better support -and very reasonably priced!

We did a major remodel at my home and worked with Osborne on the flooring for 3 bedrooms, 4…read moreclosets, living room, dining room and kitchen. Working with them to pick out flooring was a breeze - the staff was so kind and helpful in store. When we ran into a snag due to a manufacturer's error - *not* the store's - the staff went above and beyond to help us find additional flooring to meet our rather tight deadline. The installation took 4 days with two guys at my home, working around 5 other contractors, kids doing school remotely and 2 cats. They were good natured, flexible and a lot of fun to work with during all the chaos. Most importantly their work is immaculate and I couldn't be happier with the end result! Osborne has customers for life now!

I have been a frequent customer rehabbing my house and Baker-Miller has routinely provided…read moreexcellent service and guidance. Larger projects include residing my house with Hardie board, building an entry porch and deck, complete reno of kitchen designed by Lori, and currently reno of 2 bathrooms also imagined by Lori. Showroom and customer service staffs have been great - deliveries, billing, product suggestions. Should add that quality for cabinets, deck, lumber has been an important plus.

Great folks to work with. Adam was fast and efficient in helping build my quote. Also, when I…read morestarted building, I noticed some materials were missing. I called, they did an audit on their side, found the missing boards and got them back out to me within 24 hours. Highly recommend.

I got excellent service for the repair of a stuck gliding window. This was not an urgent matter, so…read morewe had to wait a couple of weeks to get it fixed. But the service person arrived at the announced time, was very polite and got our window glide again like a charm in no time. Very fair price. Highly recommended.

we had a problem with leaking after a glass shower door was installed. though I might have chosen…read morea more secure glass shower door had we fully discussed options, the leaking problem results primarily from an error due to the plumber, not this business. Rick is fixing it and I appreciate his solution to the problem.

Great company! Well educated in their field and very professional. Rob is a highly experienced…read moreowner/worker who also trains his employees with the upmost respect and patience. The quality of the work shines through and shows the amount of pride these guys take in their work. Very personable and gets the job done on time and always beyond expectations. Blown away at times by the finished product. Saying these guys are the best is a huge understatement.

loved my countertops beautiful job! Very fast at responding and did things just the way I wanted it…read moredone

When we were purchasing our new home, we found out that JB was the company the previous owner dealt…read morewith. We were going to stay with our current fuel company but the woman I talked with at the Cortland office that was so helpful and offered us "new client" pricing that we decided to go with JB. They sent someone to come over the day we moved in to check the lines, etc., and gave us an overview of what to expect going forth. So far they've been great to deal with!! Beth B.

They were one of the most difficult places I've ever had to deal with. There's one lady that…read moreanswers the phone that has absolutely no clue what's actually going on or just doesn't care about her job whatsoever. When I got my propane tank dropped off the girl that has absolutely no clue what she's doing told me in 3 days someone would come and fill it up fully, it was over a week later that someone actually did show up to fill it which wasn't a big deal but I had never had a big propane tank like that so I had no clue how long the starter amount they put in there would last and it was the dead of winter so it was nerve racking. After they come and fill it fully they give you your bill which, as what the clueless lady said, should've been just about 200-220. The bill was over 100 dollars more than the price I was told it would be and when I called they were acting like I was crazy because "the price on propane fluctuates". However the only reason I gave two stars is because they did fix the bill for me and gave me the amount I was told it would've been, them fixing it however caused a whole new set of problems. Fixing the bill took them over a month and I kept calling about it and kept being told it wasn't done yet and that they'd send me the bill which I never ended up getting. The only reason I knew it was finally fixed is when they finally called me OVER a month later and asked me when I was planning to pay the new balance like I was the one who was taking forever. Keep in mind I never got anything in the mail about and I called many times to check up on when I would get the new bill and was told that they were working on it and to wait until I received the bill in the mail. The only semi decent thing about that was they let me pay over the phone which they wouldn't let me do the entire time they were "working on it" I'm sorry but I refuse to believe it took them an entire month to fix my bill. And lastly I called them at maybe the second week of April and asked them to come pick my propane tank, I asked when it would be picked up and was basically told " that's not how it works they get to it when they are in the area". I'm 20 minutes from Cortland and pass where they reside nearly daily and I'm in a campground full of people who specifically get propane tanks through JB Smith but okay fine I can understand not making a special trip. I asked for an estimated time they'd be in the area because I wanted to be here when they picked it up and she looked it up and said they'll be there and should be able to pick it up in a week. Over a week passes and I haven't been called or notified in any way why no one has shown up so I call and I get the same damn girl who could care less and she tells me that almost ALL of their trucks broke down and they're having this huge problem and I'm like okay that's fine when will they be coming now. she tells me some specific day within the week that I can't remember now and guess what no one come yet again. From the very first time I called it's been around 2 and 1/2- 3 weeks and I'm about to be moving so I called today and got someone who actually knows what they're doing and I explain how long it's been and that I'm leaving and you know what she says , we can have someone over there this afternoon. THIS AFTERNOON. Like seriously has it been that easy from that start. An hour after that phone call someone is here picking up my propane tank. Except now, I don't know if they have a policy where they don't hook back up your own propane tanks but, I'm now left with figuring out how to put it back together and make sure it's not leaking alone. They are the sole reason I will not be winter camping again. The only time I enjoyed anything about JB Smith is after I finally got them paid and I wasn't having to call them or deal with them at all and I had a propane tank I didn't need to fill for 3 months and could use without worry. Worst experience ever.

This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.

Five Stars for Starr and her team! I used AllStarr over a period of 6 years, including several…read moreyears when I was working abroad and needed someone to keep my local apartment in good shape. I always knew they were trustworthy, reliable, and thorough, but it was only when I recently packed up to move out of the area and realized that there was NO DUST in my apt - on anything, even the pictures way up on the walls - that I realized just what a great job they had been doing. I would highly recommend their cleaning services - I couldn't have asked for more!

They definitely are not closed they have an open office in Montourfalls. And a phone line which I…read moreuse frequently. I utilize these girls to take care of my properties which the venue changes frequently and they adapt to my needs. Im not always easy to deal with I know this, but they always take care of everything on time and with ease.

Midline Masonry do excellent work. They did extensive work on the stone veneer on the front of my…read morehouse. They know what they are doing and they do it well. They are efficient and very easy to work with. If I ever need any other masonry work I will be calling Midline Masonry.

26x26 garage pad with aprons and a small pad out back. Excellent workmanship, great communication,…read morewas accommodating to a few small changes. All around a really easy process and we are extremely happy with the final project finish. highly recommended for your concrete projects