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    Hyre Expectations

    5.0 (3 reviews)

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    H&C Construction Design & Build - kitchen remodeling ( Bethesda MD )

    H&C Construction Design & Build

    (63 reviews)

    I had an excellent experience with H&C Construction on my kitchen remodel. From start to finish,…read moretheir communication, project management, quality of work, and ability to stay on schedule were outstanding. H&C was not the least expensive quote I received, but they also weren't the most expensive. In my experience, the value they delivered more than justified the investment. One of the things I found particularly valuable was the project management app they use. It made it easy to manage the project from end to end, stay informed, review decisions, and keep everything organized in one place. The design phase did take some time, but it was time very well spent. Once we finalized the design, everything moved at a great pace, and the execution was smooth and well coordinated. This was actually my second project with H&C Construction this year, and I am once again very pleased with the results. The fact that I chose to work with them a second time says a lot about my confidence in their team and the quality of their work. I would highly recommend H&C Construction to anyone considering a kitchen remodel. They are professional, organized, communicative, and committed to delivering quality work--and they made what can be a stressful process feel very well managed.

    I did not have a good experience at all with this company. First, they changed project managers on…read moreme just before they came out to do that work without explanation. When the work started, they moved at a glacier pace with erratic attendance. There were days they did not show up at all, other days they would show up unexpectedly at 7am, and leave at 10am. This was never communicated with me. Next, mistakes started happening. They painted the walls the wrong color. They put up the shower door on the wrong side. They also put up the window blind backwards so I couldn't reach or use the rod to open and close it. After the shower door went up backwards, the project manager fired the workers, but the had no one to finish the work. When they finally came back to fix the shower tiles wrecked when the door went up on the wrong side, they didn't align the replacement tile patterns with each other so the pattern is disjointed and doesn't line up at all. The project manager told me it's not supposed to line up!? After complaining about it 3 times, they finally offered to replace the tiles. But they stalled on ordering them and now it's out of stock. There are also other problems - the shower faucets are not properly secured to the shower walls, the vanity light is separating from the wall and the light switch fixture is also separating from the wall. The floor tile is irregular with grout lines sometimes thick in places, other times nonexistent. Currently, they are not returning my calls or texts. I've even reached out to the owner who came out and promised to fix everything, but commented that I was overly concerned with "small" details. Now he has not returned my calls or texts about when he will come to fix things. Maybe I am concerned with details but I'd think that is common when paying 20k to have a bathroom redone according to an approved plan. At the very least, I expected that shower tile patterns would match up and that things would be well grouted or secured in shower and on walls. This was my first renovation in my first home and I'm so disappointed in how it turned out and how I was treated by the team. Also, this 2 week project took 5 and 1/2 weeks to get to where it is now. Overall the project was done carelessly with no attention to detail and with no acceptance of their mistakes and no attempt to repair the problems identified. I see they have had good reviews in the past, but my project did not go well at all. I would definitely recommend choosing another company. When I first complained they asked me not to write a bad review and I said that along as everything was fixed we had a deal. Nothing has been fixed and they are not communicating with me. I know have to either pay another company more money to fix their mistakes or take legal action to resolve the simple issues that could be easily fixed. If detail and having a project done to your liking is important I would not recommend H&C at all.

    Granite Outlet

    Granite Outlet

    (3 reviews)

    Granite Outlet did not install my counter tops. My review is based on preliminary email…read morecorrespondence. I agree with the other reviewer: customer service is severely lacking at Granite Outlet. I emailed them for a quote and they came back significantly higher than another company I was in contact with. Out of courtesy, I shot them an email thanking them for the quote and explaining that I found the same product for less elsewhere. The response I received after my email was a very patronizing and macho. I emailed back saying that I didn't appreciate the tone and asked them to refrain from email me again. Minutes later another snarky and defensive response. Thank goodness I didn't go with these guys. They definitely have some problems following what I consider simple directions. PASS.

    Their customer service is simply horrible. Richard from their Rockville showroom is rude and…read moregetting him to return a phone call is pretty much impossible. Their operations department isn't much better. They certainly don't care about making their customers happy. Do yourself a favor and take your money elsewhere. There are plenty of places in the area that do granite, go to one of them. They might be a bit more expensive, but trust me it is worth it. I wish we could do it all over again and not be stuck working with Granite Outlet. I should have taken a hint with their website being "graniteforless.com" - less indeed. To further illustrate this - once you get your counters, you don't hear a word from them. You'd think that they would want to make sure you were happy with their product, that everything went well, and that the install was fine but they don't. They've got your money at that point so that's all they care about. Granted, at this point it's probably better for Richard's ears that he never call me again, but it would have been a nice outreach gesture to at least ask if we liked what we got. The end product was fine, albeit not as nicely crafted as counters from other sources. There are some severely rough spots on the underside of the counter lip that should never be there. I just have to cross my fingers that they hold up. If I could take the whole process back and go someplace else, I'd do it in a heartbeat.

    Blue Collar Scholars - Our most honorable client.  100 year old Mr. McGee.  A Tuskegee Airman in WWII

    Blue Collar Scholars

    (146 reviews)

    Blue Collar Scholars just completed a very big landscaping clean up of our front and back yards…read more The process started with Doug coming to give us an estimate. He was super friendly and helpful, walked the property, took photos, and got back to us with an estimate within a few hours. We did have to wait quite a bit of time between when we scheduled the work and when it actually started. Work was scheduled on 8/13 for 9/23. I appreciate that summer is likely a very busy season for them but our yard was a mess and we were anxious to get started as soon as possible. Their project manager, Fernanda, was extremely communicative and helpful throughout the entire process to get us started as soon as possible. If not for Fernanda, we likely would've been quite frustrated, but she was excellent. The work took two days and the results are absolutely stellar. This team was absolutely meticulous. The front and back yards both look incredible -- they were taken care of with such precision and attention to detail. Both the front and back yards are almost unrecognizable from their previous state. It could not have been more worth the money and we are so happy with the results. We'd recommend BCS to anyone with landscaping needs. We're blown away by how our home looks. We have a few ideas for future projects that we will certainly bring to BCS -- they can clearly be counted on to deliver.

    Very disappointing experience, especially given their high rating…read more We signed an agreement with Blue Collar Scholars at the end of June for a new front and back fence and paid several thousand dollars toward the project. We understood that permitting could take time, particularly because our home is in a historic district, and our contract did not guarantee a completion date. My issue is not that the permit has taken time, it is how little they seem to have done during the time they could control. Before hiring them, my wife had already attempted to submit the permit application herself. It took her about two hours to put everything together, and the application was returned because an architectural drawing was required. We gave Blue Collar Scholars all of the paperwork from that attempt when we signed, so they knew exactly what was needed. Yet throughout July, we were repeatedly told they were "gathering documents" and "finalizing" the application. The architect they work with didn't come out to take measurements until August. Since coordinating their architect is within the contractor's control, we cannot understand why this wasn't done in July while they were supposedly "preparing" the permit application. It is now September 29, more than three months after signing and paying the deposit, and we have no fence and no approved permit. We've now been told there were comments on the application and that installation will take another 3-4 weeks AFTER the permit is approved. I don't blame them for DC permitting delays or historic-district requirements. I do blame them for failing to use the time efficiently and for providing vague, noncommittal updates instead of clearly communicating what was actually happening. After more than three months and several thousand dollars paid toward the project, having no fence and no approved permit is an extremely frustrating experience. Based on my experience, I would not recommend Blue Collar Scholars.

    Hyre Expectations - contractors - Updated October 2026

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