Rigid and unending Customer Service. They don't care if you walk out on a $5000 sale. Their rules…read moreare their rules they don't move them for anybody and they're not polite about it.

My husband recently purchased two boards from here that we had cut at Budget. Not once was my…read morehusband shown the boards until they were handed to him after cutting because there were only a few boards in stock. When we got home, I noticed one was potentially full of mold and the other had a huge gash in it that was affected its integrity. When I tried to have them replaced, they said no - even though we didn't get to select the boards. They didn't return the boards, but kept them and then I had to buy a new board and they at least gave me new one board free that I got to pick out. It was a horrible experience and I wasn't trying to return bad boards I picked, they did the picking. Management didn't provide quality customer service and I know I will never go there again. The person who was at the register and the one who cut my new boards had supreme customer service - management can learn a thing or two from them.

Luke in garden yesterday was extremely helpful and very knowledgeable. He helped me find everything…read moreI needed for my project!

This location has a horrible customer service . We arrived at 9am We wait 45 minutes to get a…read morecabinet we can't reach . And another 40 minutes waiting in pro services to Pay. They have 5 computers available and just one person working in that area on Friday morning. I don't have CERO star option or NEGATIVE OPTION

These guys are great. Helpful. Friendly. And you can order online and pick up here which is super…read morehelpful because they sometimes don't have what I want in stock. They'll also accept your online returns if you bought from their website.

Very good selections and reasonable prices for a small hardware. Excellent customer services. Much…read morebetter than other large chain hardware stores like Ace.

Located in my backyard, thankfully. I shop there for holiday gifts and other things I need to…read moresparkle up my cheer.

Two days ago, I ordered a string trimmer from Ace Hardware online for pickup at the Downtown store…read morein Fort Collins. According to my order, the trimmer was on sale for on sale for $139.99. I received an order confirmation email from Ace. I called the store today to see if I could pick up the trimmer tomorrow and was told that their computer said not to fulfill the order. The rep suggested that I place the order again. I tried repeatedly to log in to Ace's website and even tried to order the trimmer as a guest, but the website was dysfunctional. So I found a similar trimmer at Lowes for $153 and ordered it there. I figured it was worth $13 to me to buy a trimmer without all the hassle I had to go through with Ace.

Placed an order that was supposed to be delivered yesterday from Greeley and it never arrived…read more Called Greeley around 4pm because product was supposed to be delivered in-between 11:30-3:30 and they are supposed to call an hour beforehand. Greeley stated it's still running on time. Called the Greeley store again at 6:38pm store stated it would still be on-time (meaning before 8pm), never arrived. Now it's the following day, called the Greeley store and they sent me to fulfillment which didn't answer the phone. Called the delivery people 303-253-6966 and she put me on hold for 30 minutes, maybe because I called so early. But she only answered the phone from being on hold once the Greeley store transferred me to fulfillment (I was using two phones) thinking that she may come back on the line if the other line rang, which she did. They can't tell me when my order will be delivered and they need 24 hours to figure it out. I told her I could have someone go get it and then she asked if I have a flat bed truck. Actually, yes I do, can I have it picked up, because we really need it today. Well, no we can't go pick it up. So, spent 2k on flooring and another $80 to be delivered and have no idea when it will be delivered. Thumbs up, for having your stuff together (insert rolling eye emoji here). Horrible, frustrating, disappointing and waste of time. I was trying to save us time by not having to drive to Greeley, I think I just wasted the same amount of time having to be on the phone.

Placed on-line order for delivery 26May25 and store could not deliver any earlier than 5June25, a…read moreweek and a half after order placed with a $75.00 delivery fee. Delivery address is only two blocks away. Just do not have the truck to haul 12' baseboard. If I did this to my customer I would go broke. No, I would not have any customers. Well, live and learn. Its no wonder the stores are so vacant of customers. The Depot next time.

They screwed up on our large carpet order! Installer gave them dimensions in YARDS (per usual) girl…read morethat took the order turned it in as FEET (clueless) therefore, we were short on carpet! In a larger area had to turn the carpet the other way (wasn't measured right!) and put THREE TO FOUR SEAMS in it instead of ONE! They're screw up cost us about $800!! Not to mention time, anxiety, and our house was torn up for a week. Depot did NOTHING to make this right or even acknowledge they screwed up! Suggestion wouldn't buy carpet from them!

I just came in here for snacks because I was in the area. So they got me doing their work for them…read moreby having self-checkouts instead of cashiers and they have an annoyingly cheery girl watching the self-checkouts telling me to have a nice day instead of ringing up my stuff.