Isaiah Barnes was a phenomenal tech! He diagnosed our HVAC problem within the first five minutes…read moreof arriving to our home. He was courteous, professional and displayed exemplary skills in his field. Isiah made certain we understood what was happening to the unit and what to expect through the evening. I would highly recommend Top Flight Heating & Air hands down over some of the "others" in town. Priced well, responsive and the customer service is superior! Debby Q

I spent $10,000 on a new system 3 years ago and now they want $3300 to repair. I got another quote…read morefrom another company for much less. The "sensor" should be covered under the warranty but now they say it's not and now I have to pay $3000 to fix this issue. I don't like the fact it cost me 33% of the system cost for a repair less then 3 years after the installation of the system! [UPDATE]: The issue to fix cost me $600 vs. $3300 (savings of 500%!!!!) from a local company as well (Comfort Experts Heating & Air LLC). I recommend trying them instead. I cannot express how disappointing this experience was. I hope they do better in the future from this review.

They were on time, prompt, great communication and very reasonable. I highly recommend!read more

The company has quick response time and came out as a scheduled. I needed a replacement one . 1-2…read moreductwork in basement. I was shocked to get a quote at over $5,000. I checked Home depot and parts were $160. Thats without a contractors discount. Needless to say I didnt not go with this company.

Great service! Matt was very professional & knowledgeable. He did exactly what he promised, and…read morewhen he promised even though it was in the height of his busy season.

Pleasure to work with, Matt quickly responded, very accommodating, professional, reasonable priced!…read moreThank you Matt!

We recently had the water heater replaced because we had a "contract" that saved 10 or 15%. Well…read morethey came in and did the work. The kid did a fantastic job but we were charged $2800 for a $17-1800 dollar job. Called in to ask why it was that price when 2 other places we called both said the same price, $1000+ cheaper. Took the manager I guess he was 2 weeks to get back up with us and he said he had to do research on how competitive the pricing was and kept trying to explain there quality of parts and service warranted the cost. Well my wife wouldn't accept it and they finally refunded us $250. So we cancelled the contract and just had another plumbing issue and used Drain Chasers Plumbing in Georgetown and he was fantastic. Super nice, and a private owned business. Sean from Drain Chasers was who we had just come out and gave me his personal cell phone number for if any other issues arise.

Furnace repair. Were here 7 times. Each time was to fix what they messed up the time before…read more Replaced control panel. Took 3 tries to get it right. Didn't put sealant on gas lines. I got very ill from gas in house. After 2 days they put sealant on gas lines. They said everything was fixed. Why they went out and messed with my ac to fix furnace is beyond me. They caused a 3 yr old ac unit to stop working. It had worked perfectly till they touched it. Gave me a price of $332 to $2,700 to fix it. Something they screwed up. They also burned up my thermostat. I have hired another company to fix it at half the lowest price. Never hire this company for any repairs. Besides screwing everything up I could have died from gas exposure. I demand a refund!!

It's been a few years now since I started using Airworks HVAC, and things are still great! I still…read moreget an answer when I call and I still get the same great service that I got the first time at a great price. Keep up the good work, Chad!

Chad the owner is very reliable. Have used them on service calls and hvac replacement. The cost…read morewas very reasonable and didn't even charge for a Sunday appt that took him 2hr to drive to OC due to traffic. Communication was great and he was a pleasure to work with. Offered a payment plan through citizen bank I believe. 0% for 3 months. And there were other terms that I do not remember but several plans.

Jon came by in about 30 minutes after calling due to my heater not working…read more He was super friendly, COVID safe and helpful. Fixed the issue in a few minutes and made sure the rest of the unit was ok. And very reasonably priced! I definitely recommend Eastern Air Services for any HVAC issues and support small business!

Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

We cannot say enough good about Sean and Mike. We ended up needing an entire new system, and they…read moreworked some kind of magic to get it ordered and installed in under a week of ours failing - in 100 degree weather. And this was with a lot of back and forth (on our part) asking a million questions about specifics of systems, pricing, etc., and they were beyond patient, helpful, and understanding of our budget. They are fair, honest, and the most hardworking guys - working late into the night, and in horrendous heat - to get it completed before we came back down for the holiday weekend. PLEASE, if you need a maintenance contract, service, or an entire system, call these guys. You WON'T be disappointed!

I stopped by inquiring about a fireplace for my home. No Sales person was around so I filled out a…read moreform for he/she to call me. No response. I had it installed by another dealer. Now I see a Schagrin commercial about a home fireplace. Don't waste your time! this was at the Lewes Location on Dupont Highway.

I have to give a shout out to Angel who is the best service tech I know at Schagrin. He is…read moreknowledgeable, friendly, respectful, honest and polite. I want him to be the only person that comes to my home. I highly recommend him as your go to service tech!

Mike A. His team showed up on time, took the time to clearly communicate. What was going to be done…read moretoday with of my tankless water heater. I had questions for Mike, he took the time to listen to everyone and address them, and also explained how he would be the tankless system in the utility room. It is an absolute pleasure to do business with a reputable company, employees that are well trained and knowledgeable, and providing service to the consumer.

Very frustrating.... If you're closed, your website…read morecertainly doesn't say so--it clearly states you're open until 4:00 PM. Nothing when calling saying your closed just to leave a message . We have a service agreement with your company, and I've left five messages since last night with absolutely no response. Our outdoor HVAC unit has been having issues. A technician came out five days ago and said the unit was rubbing against a pipe. He simply moved the unit by hand and told us everything was fine. Last night, the unit started making a loud buzzing noise that lasts about a second every five minutes. The only reason I even noticed it was because I was outside with the dogs. I have no idea how long it had been doing it because I never received an alert through my Honeywell app. Assuming 3-5 hrs because i did hear it in afternoon. The house was still cooling, but after researching the issue, it was obvious something wasn't right. I shut off the circuit breaker for 10 minutes and turned it back on, but the buzzing continued. I have now left the breaker off because I don't want to risk burning out the motor or causing even more damage. This unit is only a little over four years old. Compressors can fail, but it's certainly not something you expect this early--especially after being told just a few days ago that everything was fine. The lack of communication is just as frustrating as the mechanical issue. Paying $500 a year for a service agreement should include timely callbacks, especially when a customer may be facing equipment damage. If I don't receive a callback immediately, I'll be requesting a full refund of my $500 service agreement which we just renewed 2 weeks ago . I'm prepared to take my business to a company that actually stands behind its service. What am i paying for ?