This is a message I sent to Jeff at Hydro Mechanical:
I just need to follow up in email to the service that I have received from this company. I am sure the email will fall on deaf ears but just want to pass it on anyway.
I had a heating issue several month ago, I called Hydro Mechanical as I like to support local business owners. I was satisfied with the turn time and fix that was done and even the billing. So when I had heating issues again about a month ago, I called again. The initial call was friendly and helpful......UNTIL after the work is done....after that, conversations are short and borderline abrasive. I am a friendly easy going person and just wanted to discuss the billing.
So let's get to the billing. I was billed for an 90 minutes of service time. I live 10 minutes from your shop. The tech was at my house for 20 minutes (fixed the problem) and 10 minutes back to your shop. I am not sure how that equates to 90 minutes of billing time. I called to just check and pretty much all I received is "I have to trust my guy". There is no actual "timeline" covering the billed 90 minutes.....all I was told was "maybe he had to go to the warehouse"? Really? You do not know where the time billed is coming from? Every minute should be accounted for....from the time the tech leaves the shop, arrives at the house, leaves the house, and arrives back at the shop.
I know in your world $50 is not much money......I am absolutely ok with paying what is earned. I just question the validity of a 90 minute billing on a job that was 40 minutes at best. But...all that said, you are holding your ground, and I will pay the bill. I will never recommend or refer your business to anyone I know. So much for supporting the "local business. read more