I have had nothing but excellent customer service, honesty, understanding, communication and assistance from the employees at Hydro-Chem Systems. Terri Craycraft has digilently been helping me find the perfect solution for my fleet wash company. He has spent probably over 4 hours in total helping me trouble shoot issues that have nothing to do with products that he sold, and didn't try to "up sale me" on replacements or things I didn't need. Terry even took the time to help me crunch numbers on a large bid and suggested I look deeper into a piece of equipment I was planning on purchasing. He knew through his years of experience I may be wasting money and after some more research and a two hour Q&A conversation with the manufacturer, it turned out that he was correct. Terry saved me thousands of dollars and time! Their products are just as great as their customer service. I am a happy customer who will continue doing business and building a solid relationship with Hydro-Chem Systems. I suggest if you are looking for a two-step fleet washing solution, give them a call now. read more

Words cannot describe what poor service this company provides. I tried for weeks to get into contact with them to service two units that they previously installed that were outside of warranty. After weeks of calling they finally decided to provide a quote. When I received the quote it stated I had to put $60,000 down so the company could purchase the pumps and materials needed to fix the units. I thought this was reasonable and provided a check in hopes to spark the company to begin moving on the process. Weeks again passed and I had to call again to ask for an update and was told the person I needed to speak to was on vacation and I would receive a call the following Monday. The following week passed and I never received a call. I called to ask for an update and was told no updates were available at this time. I'm now in the process of contacting the president of the company to hopefully achieve resolve of getting the units installed. Also, the person who provided a 5 star rating in the previous review is an employee of the company (Keith Bailey) and has been my contact through this process. I will say he does answer his phone but continues to provide the run around. I will update this post as things play out. Good luck if you try to use them!! read more

I have been the fleet washing business many years but only recently started purchasing cleaners and parts from Hydrochem. I can say everything I have purchased and all the information given to me from their associates has been of the highest quality possible. I highly recommend Hydrochem Systems. read more

I have been dealing with the folks at Hydrochem for years. There is one thing that separates them from the competition, Customer Service. They have a staff of employees that always seem to have a soap that works for every one of my needs. I recommend them to every person interested in listening. read more