Lacking in quality customer service from office staff. Different explanations provided from each…read moreperson that I spoke with (disconnected 3 times in one day). I tried to cancel service in Feb 2026, but Emma told me that I had to call back in April 2026 (after last monthly payment was made)​ to request cancellation!! Called today and Marley stated that actually 2 months payment had to be charged. Of course there was the obligatory "sorry for the confusion" and "the new girl must have miscommunicated." No believable sincerity. Good customer service should have people providing true and accurate information and transparency. Sorry Hydra Pest, you did not make the grade on this.

Such a great company! Customer service is top tier!…read more Always willing to work around their customers needs

I called Rattlesnake and Brett came out right when he said he would that is a plus right there…read morenowadays. He looked around and listened to my problems and questions which all were answered better than I though possible. I had a spider and mice problem that were really out of hand. He was very honest with on what to expect so I gave it a shot, and he even cleaned all the spider webs off everything. I can't tell you how happy I am to have these problems not be problems anymore. I highly recommend Rattlesnake for all your pest problems. Troy

From the owner: Rattlesnake Exterminating provides pest management services for bed bugs, cockroaches, termites,…read morebats, and more in Southeast Arizona.

Tommy was very professional, knowledgeable, and helpful throughout the visit. He took the time to…read moreexplain everything, offered great advice, and provided clear next steps to help address my pest situation. I really appreciated his expertise and excellent customer service. Highly recommend!

We have had Tony R. with Urban Desert for about a year now. He is very attentive and thorough,…read moregoing above and beyond for our quarterly maintenance. Tony is very friendly and we appreciate the time he spends taking care of our home!

Aaron has great communication. Gets the job done. And is always nice and professionalread more

Aaron always does a great job. Keeps our house pest free and is flexible with scheduling. A great…read moretechnician.

Scott Johnson came out several times to treat our property for pests…read more We are very pleased with his customer service. He is always polite and thorough. We highly recommend him

They tried to charge me when I canceled my account unfortunately called them and they got it…read moresquared away, but receiving an email and a bill for an account that was closed was very unprofessional

I keep saying it 5 stars are not enough... Great service - excellent communication. Perfect…read moreattention to detail.

John was very personable, helpful, and thorough; we appreciate the time he took to evaluate our…read morerodent problem, giving us several recommendations that we will try. He spent almost an hour with us!

Danny is the best! He is incredibly knowledgeable, thorough, professional, prompt and personable…read more From regular treatments, to an ant issue, and then a rodent challenge, he had all the right solutions to everything and took the time to explain every bit of his treatment methods and a recommended schedule. I'd highly recommend Proactive, and Danny, for any pest control treatments that someone might need. Five stars without hesitation!

I've been using Proactive for several years now, and they are amazing. I do regular exterior spray…read morefor bugs, and have had an exclusion treatment for roof rats. If you live in one of the historic downtown Phoenix neighborhoods chances are you or your neighbors have rats. And if you don't, just wait. It's a waking nightmare. After trying two other pest control companies who were completely unsuccessful, having ProActive get the situation under control has been life changing. I no longer dream of burning the house down, or worry about every little sound in my 100 year old home. All the people who come to service my property are great, but Rob is literally my hero. He not only deals with any rodent issues that pop up, he understands and deals with my absolute horror at the situation. Cannot recommend them enough!

Quick response. They were very thorough and took care of our spider problem. Responsibly priced. We…read moresigned up for continued services and are very happy with our experience.

not sure what is going on. Two different people telling me two different things. one wants to…read moreschedule immediately, the other wants to know who I am and doesn't have me scheduled. I really don't know how to rate this company.

If you are looking for termite treatment, use Desert Shield Pest Control. Some businesses will…read morewrite their own reviews and give themselves five stars. All of the previous five star reviews for this business looked authentic. I submitted the project, using Yelp, to multiple businesses. Out of all the businesses that the project was sent to for the termite treatment, this was the only one that had a good follow up. All other businesses were like "call this number" or "visit this website". Desert Shield replied, via Yelp, and offered to drop by the very next day and asked for my address. Eric showed up the next day at the agreed time. He confirmed my worries about the lines being termite tubes. He pointed out a few more that I did not see. Eric explained the treatment process, gave me a quote, and had me scheduled via text by the end of the day for him to return for the treatment. The quote for the service was far cheaper than what my buddies told me they paid for similar services. And yes, this treatment comes with a five year warranty. They had to drill through a couple pavers to do the treatment. Eric placed the drill holes in the grout lines to better hide the holes. While it is pretty impossible to completely hide the holes after they're filled, I think he did a heck of a job and gave a great effort. Time will tell about how good the quality is of Desert Shield's product and process. However, I feel pretty confident I trusted the right guys for my termite treatment. Their previous reviews did not lie. This company was punctual, incredibly friendly, appeared knowledgeable, arguably cost effective, and communicated efficiently and without stress. I have already told friends and coworkers to let me know if they need termite treatment so I can refer these guys. If you are searching for termite treatment, your search is over. Side Note: If you have a project that needs to be completed, use the Yelp "project" service to send multiple requests and get messages back from multiple businesses at once. It makes life a lot easier.

Eric was very good, services were prompt and reasonable. Would definitely recommend and work with…read moreagain!