Best service around! We had Issac sell us at the door and he was fantastic! Having the agreement…read morethat laid out all our costs and warranties is so helpful! No hidden fees or surprises. The staff is super helpful and we love the service :)

Lacking in quality customer service from office staff. Different explanations provided from each…read moreperson that I spoke with (disconnected 3 times in one day). I tried to cancel service in Feb 2026, but Emma told me that I had to call back in April 2026 (after last monthly payment was made)​ to request cancellation!! Called today and Marley stated that actually 2 months payment had to be charged. Of course there was the obligatory "sorry for the confusion" and "the new girl must have miscommunicated." No believable sincerity. Good customer service should have people providing true and accurate information and transparency. Sorry Hydra Pest, you did not make the grade on this.

Such a great company! Customer service is top tier!…read more Always willing to work around their customers needs

Aaron, our service tech, is invariably prompt, thorough and always professional. It is a pleasure…read moreinteracting with him and the pest control service is consistently aces at a very reasonable price.

Very sorry about this; I'd've loved to stay with these guys. Problem is, I'm looking for a…read moreconfident service provider and communications with the company are just too unreliable. Had a regular pest guy, came by like clockwork every month. Took care of the outside perimeter, inside the house, including the garage. Kept his eyes out for Sonoran desert weirdness (like termite mud tunnels, arachnid nests, beehives, rodents, etc). I was happy to pay him whatever he needed because he took care of our home the way I'd do. Unfortunately, he lost his mind and moved to Phoenix, so I needed someone new. Premier had good reviews, so I gave a call. First time was complicated; I left a message at the office, and, after a coupla days, I followed up. Talked with a nice guy who gave me the cell phone number of the tech in my area; I needed to call him. Odd, but OK; he came by and told me how Premier works. Thought we'd agreed that he'd come by every six weeks, letting me know in advance before he shows up. Eight weeks later, I'm calling him; no reply. Reach out to the office again, and it's the same thing: Call a different tech's cell phone and schedule directly with him. Once again, he comes out, I think we're agreeing he'll be there every six weeks, he leaves. It's winter; not a lot of bug or critter activity, so I don't notice that it's been nearly four months since I've seen the guy. I log into my account at Premier's website, and see I'm right: He's not been back. On my account dashboard, there's a place for future visits, but there's nothing scheduled, and there's no way for me to add anything. So, I've gotta go back to calling these guys. Why would I do that? I'll pay their (not inexpensive) fee on a monthly or semi-monthly basis, but I need to chase them? At least three times I've told them I'd like to be on a regular schedule, but it's not working. I picked Premier because their reviews were good and they're veteran-owned. Unfortunately, I value reliability and have to find someone else.

Sergio was so thorough, I'm so grateful! Moved into a new house and immediately heard mice or rats…read morehaving a party in the ceiling. He came out and not only sprayed my whole property for all critters, but he laid out traps, crawled into the attic to assess the party venue, laid traps up there and found all the areas where they were accessing the house. First night of no sounds and I found a dead roach this morning in the kitchen (ew!) so I know things are working. Supremely nice person, as well. Very happy with Sergio and the service. Highly recommend.

First and foremost I would like to thank Danny for all the information and giving my family and I…read morepeace. Easy to book and offered an earlier appt which we were super happy due to us moving into our new house and the prior pest control not showing up. I'm thankful they didn't because not only was Danny amazing and very knowledgeable, Whatever he sprayed killed so many bugs and ants that we didn't even know we had in our New construction home. Thank you for everything.

Good service very deceptive contract I use to have monthly…read moreservice and we canceled it years ago I called to reactivate the monthly plan and they said we don't have monthly plans, so they said we have quarterly plans I said great now 7 months later I want to cancel and they say its $175 to cancel your quarterly service in the 1st year ?? I agreed to quarterly paid monthly not annual paid quarterly and monthly. apparently in the 4 seasons contract I signed it says in small print 1st year service nowhere on the contract does it say annual. I guess 4 seasons means annual. so, I am canceling and never using their service again and I also would recommend no one sign such a deceptive contract with them ever. The person who signed me up never mentioned it was an annual agreement only quarterly! I wish I could give them Zero Stars

Gee these IDIOTS don't follow through with cancelling accounts. I talked to the manager who was…read moregoing to cancel my account and send me my money back on 10/20/25. I just got a call saying I have an unscheduled appointment today. I don't

Very pleased with the service provided. I've been using a preventative mix twice a year after…read moretrenching and applying chemical myself after spotting the beginnings of a few tubes along garage foundation several years ago. After finding fras on an inside wall, I knew it was time to call in a pro as there was no obvious point of entry. I elected to use this company after meeting with a few others. Jon, the owner came out to do the initial inspection and was excellent at finding the source of entry, explaining the problem, and the solution. The cost was reasonable and I feel secure in the work done.

Wonderful service and people. Fast and efficient. Highly recommend them. Thank you Jon and…read moreValerie

Don is our Truly Nolen technician and he is absolutely wonderful! His thoroughness always impresses…read moreme. He catches things that both my husband and I miss. He arms us with a wealth of information to keep our home protected and critter free. We've used other pest control services in the past but have never encountered a nicer, more patient technician than Don. Although we only see him quarterly, because he does such a great job, it is always a pleasure. You can tell that he takes personal pride in all that he does. For that reason we are loyal customers of Truly Nolen. PS. Give that man a raise!

I have used the Truly Nolan office based in Catalina, AZ for about a year now. They are so very…read moremuch better than the previous service I used. I had a problem with a pest in my home, which the previous service was clueless on how to control. They couldn't even figure out what it was I stopped in to Truly Nolan, and the manager determined what the critters were, and told me how to find the source (weevils in a bag of beans in the pantry), even though I was not his customer. I dropped the old company and hired Truly Nolan immediately. I couldn't be more pleased. Don, the technician who services our community knows his stuff, doesn't rush, explains everything to me, and is very friendly and patient. I don't know about any of Truly Nolan's other offices, but the manager in Catalina and Don are top notch.