I really recommend East Village Insurance - call and ask for Rob, he'll take care of you!…read more I've had some less than average experiences with several insurance brokers for my car, home and RV insurance. These places have been under-informed, didn't offer or explain much, were cranky and no fun to deal with, and just rushed through the process to get me out the door. Today was my first time dealing with EV Insurance and it was awesome. After a brief consultation on the phone I went into the location. Rob walked me through several options for my vehicle insurance, I learned some new things along the way, and was able to make an informed decision on my RV insurance purchase for the upcoming season. I think I'll move my other insurance business over here when it's time to renew next! I could tell Rob knew what we was talking about and has experience in what he does - he was up front and a pleasure to deal with. They seem like a good local business to go out and support!

I recently had the best experience with this business- they were super helpful and fast and…read morecompleted something in 15 minutes that my regular insurer couldn't do in an entire business day. They completely turned my day around and cheered me up in a stressful situation (my vehicle had been stolen).

BCAA had to rescue me and my car yesterday. Over the years I've had to call on them to help me out…read morea few times. Each time I received amazing service. The guys are always friendly and very helpful. They gave me great tips on how to keep my car up and running well to avoid costly (yet simple) trips to the dealership. Last night was no different. The guy went above and beyond to make sure I got my car home safely. Then while checking out the engine etc he noticed that my driver side door was squeaky so he sprayed it with some sort of lubricant to get rid of the noise. It made a long day more bearable. Thank you BCAA!!

Today on April15/2026 went in to renew my car insurance. Had the pleasure of having Nirusha assist…read moreme . Very Pleasant Happy person, who was able to get the proper coverage I needed for my car. If you go to this location hope you can get her. Will not regret having her help you!!! Thank You so much you are awsome. Rosemary F

This is the first Autoplan broker that I've dealt with in BC, and I have absolutely no complaints…read more Ray and the other guy that was working were both very helpful answering all of my questions as a new resident and helped me get my vehicle registration and insurance set up quickly. It was a very step-by-step process, explaining all of my coverage and payment options. The location is convenient for anyone living in the West End and includes two hours of free underground parking, which is great if you're registering your vehicle since the broker needs to see your vehicle in person. I will definitely be back when I do my renewal in a few months.

please dont go here for your insurance needs!!!! terrible service. agents don't have good customer…read moreservice. if the make mastake the don't want sandby it. you have agrument with them.the ruin my day especially the carol she shouldn't be insurance agent selling insurance. she has no customer skills also she called the police me after it wasn't my mistake total wrong place to do business. finally she gave our money back.after dealing with icbc.please dont go here go another place to buy your insurance total bullshit service .made me fill like i was in the wrong

Mariel Operana was my ICBC agent at time and I must say she was knowledgeable, concerned and aware…read moreof my needs. I would recommend her to anyone. PG

I started using this insurance broker in 2018 and have been very happy with them. I previously used…read moretwo other brokers in Vancouver and found these others to be pushy and unhelpful. The Buntain office is Dunbar is very different. They are knowledgeable, professional, and helpful. I recently did a renewal with Mariel, and she took lots of time to make sure that I understood all of the options. Thanks for being a great agency!

I used the notary, Brian Gregory, to create my will. He was prompt, respectful, efficient, and…read morepolite. He explained things clearly, answered my questions easily and delivered to me exactly what I wanted and needed. The process took less than an hour. Other offices had asked for two to four weeks and were charging more for the same uncomplicated will. Rainbow Insurance is a simple, unpretentious office with professional and effective service. I recommend them without reservation. :)

Service was immediate, warm, professional and super efficient. Thanked several times for my…read morebusiness although it was just a standard ICBC renewal. Would definitely go back and recommend.

I switched to Square One about 5 years ago because they offered rates much lower than my previous…read morehome insurance provider. When it came time to renew this fall, I was looking at a big premium increase due to a rash of bike thefts across the country. The agent at Square One that helped me (Jasmine Lahaise) was really understanding, and she made the problem TOTALLY disappear. It's not often that I receive service this good at an insurance company! Michael Black

If I could rate this lower than 1 star, I would. Horrible experience dealing with this…read moreorganization. My father passed away earlier in September, and I've provided the death certificate to this company. They refuse to cancel his car insurance policy and are demanding additional documentation we don't have. I've called and emailed multiple times and still haven't been able to get this resolved. It's ridiculous that they continue charging insurance premiums for a policyholder who has passed away. Simply an unethical business.

I had forgotten to renew my ICBC autoplan insurance until the day it was due, and after some…read moregoogling I found a Vancouver-based, online insurance renewal site offering free decal/document delivery, www.autorenewal.ca Website was fast, easy and all info was pulled up correctly when I typed in my ICBC ref #. I immediately received a phone call confirming my information, and letting me know I had ADDITIONAL DISCOUNTS available to me (!!), etc. The woman, Lily, was very nice and efficient and went out of her way to answer other insurance questions I had. Less than an hour later a friendly courier showed up with the insurance papers for me to sign, my new decals and my own copies of documentation. He asked to check my drivers license to verify my identity (made me feel better!). My coworkers stood watching in awe and asked what had just happened--I said I found the best new way to renew car insurance and gave them all the details. Did I mention there was a rainfall warning happening at the same time? So yeah, www.autorenewal.ca saved my butt.

I just got off the phone with Adelia (sp?) in this office, who was so helpful, I knew had to write…read morea review right away. She walked me through the steps of buying a car in the US and importing to Canada, giving me helpful contact numbers for importation info and alerting me to any red flags I should look for. She helped me enormously and without the push to sell. Excellent customer service that builds trust -- thank you again!

Central Agency Insurance I would recommend to family and friends. I have been going there for…read moreyears. Friendly, professional excellent Customer Service. Cindy Grant & Colleen Whitehead are the two insurance agents I would recommend. Satisfied customer

Very slow service. We were transferring car ownership…read more The lady got hung up on new plates ( what was asked for) vs making another trip to bring old plates in. Not sure why she didn't simply proceed with what was asked for. We did end up with new plates ( as requested) but didn't need the lengthy talk. She said it was her job to explain the difference in price. Nope. Her job is to perhaps briefly say is was more expensive but then simply complete the customer's order. No hard sell of old plates. My elderly husband urgently needed to use their washroom but was denied. A list of restaurants and grocery store was given. Not nice to shuffle us off to other merchants ( that we weren't using). All in all painfully slow service. She was pleasant enough but don't go if you are looking for timely service. The 2 other clerks looked up but didn't intervene to speed up the simple transaction.