This is the first Autoplan broker that I've dealt with in BC, and I have absolutely no complaints…read more Ray and the other guy that was working were both very helpful answering all of my questions as a new resident and helped me get my vehicle registration and insurance set up quickly. It was a very step-by-step process, explaining all of my coverage and payment options. The location is convenient for anyone living in the West End and includes two hours of free underground parking, which is great if you're registering your vehicle since the broker needs to see your vehicle in person. I will definitely be back when I do my renewal in a few months.

please dont go here for your insurance needs!!!! terrible service. agents don't have good customer…read moreservice. if the make mastake the don't want sandby it. you have agrument with them.the ruin my day especially the carol she shouldn't be insurance agent selling insurance. she has no customer skills also she called the police me after it wasn't my mistake total wrong place to do business. finally she gave our money back.after dealing with icbc.please dont go here go another place to buy your insurance total bullshit service .made me fill like i was in the wrong

Terri is amazing! I came to AC&D for all my auto insurance needs after one interaction with her…read more Between my on & off again insurance with motorcycles and insurance claims with my truck, she now does my husband and son's auto insurance! She is fast, personable, efficient, & professional. My mind has been in a thousand other places lately with a sick puppy and a household to care for. I wouldn't have remembered my auto insurance obligations if she had not reminded me. So why do I live in Chilliwack and do business with her in North Vancouver? Because she's just that good!

Super happy with my experience with Brody at AC&D. He helped my organization overhaul our insurance…read moreand fill in some gaps that we didn't even know we had. He then encouraged me to get a second opinion from another broker. I did, and they all confirmed Brody was working hard to find the best underwriter and that it would be hard to do any better. Finally Brody worked through some last minute issues and got everything done...at 11pm over a long-weekend!

Warning!!!! Virtually impossible to get client service if you have questions or concern. They…read morecharged me for a policy that I cancelled for 18 months and I am still trying to get reimbursed. Fraud/theft in my book.

As a former Nuera Insurance customer, I was disappointed by my experience after they got acquired…read moreby Westland Insurance / Westland Express. Nuera always provided top notch service and their website was easy and simple to use, and it was easy to reach insurance agents by phone. After the acquisition, Nuera's online insurance portal changed over to Westland Express's site. When logging in on Westland Express, you must choose between ZipTenant and Pocket portals - which I personally find confusing to the end user. Formerly with Nuera, could easily contact and speak to someone on the phone to discuss your insurance needs and questions... but with Westland Express, it's online and email only!!! For me, it's completely unacceptable that you can't reach anyone on the phone and have to do everything over email, waiting for asynchronous replies. IMO this just delays and slows everything down. Further, on my account there was no way to cancel insurance in the new online portal once logged in, so had to do that over email instead. Not sure if that was a bug or feature. Add to this various confusing email communications during the transition from Nuera to Westland Express' portals/plans and it was enough for me to pull the plug. Moved on to another provider at a more competitive rate, one which offered quickly accessible and helpful phone support. While I don't plan on returning, I hope they will update their portal login process to use only one platform for simplicity, and rethink their decision to only offer email support on Westland Express, as IMO it's detrimental to not have phone service vs other competitors.

I have been renewing my insurance at this Kingsgate location for 20 years. I know the owner…read morerecognizes me. I own 3 vehicles, two motorcycles and a trailer and have renewed all of them multiple times at this location. I have never had any problem with payment not going through or any other issue on my part... I pay in full by credit card. But despite that, nearly every time I come in, this particular owner finds a way to delay or obstruct simple renewals. For example, today, May 4th 2026... I went in to renew my trailer insurance. I provided my drivers licence and told him I wanted to renew the insurance on the trailer. His response was to demand I describe the trailer in detail, manufacturer name, etc. and implied if I didn't, he would not be able to offer insurance. In the past he has provided incorrect information regarding who may or may not legally drive a vehicle I had insured, as well as generally demanding answers to questions which are not relevant. I have now decided I will not use this particular branch of the Sussex business ever again. I had no problems with other Sussex branches... only this one.

Our experience in signing over a truck sale was Debbie that made all the difference we were tired…read morefrom the days activities. Last thing a person wants to do is read and fill out the bill of sale without making a mistake . Debbie at superstore Langford walked us through the bill in such a way that relived us of making mistakes we signed the papers bought the plates and we're done in about 20 min . Thank you Sussex insurance. Sean H

I used the notary, Brian Gregory, to create my will. He was prompt, respectful, efficient, and…read morepolite. He explained things clearly, answered my questions easily and delivered to me exactly what I wanted and needed. The process took less than an hour. Other offices had asked for two to four weeks and were charging more for the same uncomplicated will. Rainbow Insurance is a simple, unpretentious office with professional and effective service. I recommend them without reservation. :)

Service was immediate, warm, professional and super efficient. Thanked several times for my…read morebusiness although it was just a standard ICBC renewal. Would definitely go back and recommend.

I had the best experience I've ever had at an Autoplan broker yesterday at Perosa Insurance. Ron…read morewas incredibly informative, helpful, kind, funny and an all-around delight to deal with. I had some unusual details to sort out and he was so patient and knowledgeable while helping me to choose the best car insurance option. There was absolutely no lineup at all, everything was extremely clean and well-organized and it was just a really pleasant experience. I'll definitely be back and highly recommend Perosa. Thanks, Ron!

I had to sell a car that I deferred my insurance on as I had lost my job because of Covid 19 but…read morethey wouldn't let me sell it until I had paid for the 5 months of insurance that I would not be using as I was selling the car. I offered to use the money from selling the car and what little I had in my savings to pay off the insurance so i could get rid of the car but they said it wouldn't register in their system until next week. Then the representative told me to call on Monday as apparently account services is "open on statutory holidays" come Monday the office is closed and the sale of my car fell through. Now I am saddled with the car again, no information on what to do and nobody to contact about this issue. Is this a scam??

Grest service! Jackie was very efficient and a delight to work with. She renewed my car insurance…read morewithin a half hour! Definitely would recommend! Janis C

Terrible experience. Don't let the 5 stars fool your. I made a preliminary call and spoke to a…read morelady. I explained I wanted to explore other home insurance companies than my own. She gave me an unprofessional answer, without due process and and tells me it's best you go back to your current provider. No details asked, no history, no other questions where I'm located, how old is my house etc etc. I've been shopping around and the other companies and brokers I've spoken too were way more professional and have even sent my quotes. Drop this company, needs to go to the bottom of the pile.

My husband and I have been using Westland insurance for many years.We have never had a claim and we…read moreapparently got a good rate because we are seniors and own our home. We recently shopped around to several different brokers and found that we could get the same coverage for 60-75% less than Westland was charging us. There is something wrong with this picture.I will never use Westland insurance again and I suggest that anyone who wants reasonable insurance to go elsewhere

The Manager, Paulette and her team were very helpful, smart and able to think outsid e the box,…read morewhich a lot of insurance brokers aren't. I was dealing with a transfer of ownership with a fleet of vehicles, and tight timelines, and they got everything done flawlessly and made it easy for me to work with them. I will definitely use them again for my personal insurance services in the future as well.