So far my experience with them has been fantastic. I really enjoy the people as well. They reacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had. read more

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance deductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks! read more

This insurance company is efficient in their process from getting quotes to making claims and getting reimbursed. I hate to have to make a claim but due to a water leak in my main, I had no choice but to contact their claims department. I requested for an in house adjuster to assist and they sent Brent Scott over to help. Square One lives up to its mission and objective to help make it effortless for clients especially in times of crisis. I've been with this company since I moved to our home almost 10 years ago and have never looked back. Brent was very professional and very helpful to ease our pain caused by the incident. This is one insurance company we can certainly trust for generations to come. Thank you Brent Scott for all your help. We truly appreciate everything you've done. read more

I can only speak for personal experience, but in my close to 65 years of life, I have seldom felt so manipulated, abused and ignored as I have with my current situation. Instead of helping me get my car repaired after violently hit while parked, I am on the receiving end of threats and manipulations from this Insurer. Would definitely not recommend! read more

At first I was happy to get a lower rate of insurance as to what I was paying at TD Insurance $1350 or $112 a month. First they offered $45, then $92, then when I purchased the insurance it went to $1745! I have a single detached home approximately 1400 sq ft valued at $under 200k Square one revalued my home at $455K! When I informed them they made a huge mistake they said it was there policy. I don't even know what that means? So from what they advertise from a single detached house starting at $45 a month to $145 a month I do not recommend this insurance firm! They are a scam! I believe that if anything was to happen and needed to put in a claim they would not pay it! read more

Signing up was easy. Filling out a claim was hard. Their 'investigation' was basically checking the info I provided when I signed up for the insurance. I don't understand why that isn't done BEFORE they start taking your money because you assume you're protected. They found a mistake in my info (I said I live on my own because I have my own lease, but there are other people living in the house. We only share the kitchen). Turns out the cheap solution for them was to void my policy and return the money I paid for the insurance instead of helping me out when I've been a victim of theft. VERY disappointing. I would stay away from this company. read more

THEY COVER NOTHING. Very easy to sign up, cheap prices, but once you file a claim you'll find that nothing is covered. Might as well pour your money down the toilet. They aren't there for their customers. They are there to collect your money. It also took me months to get a clear answer out of the adjuster as he was unresponsive to emails and calls. He even claimed at one point that he'd realized he wasn't receiving incoming calls, even though you have to go through a receptionist and I was leaving voicemails. So disrespectful. He even suggested that I get a contractor out to tear apart my roof to try to find the cause of its disintegration, at my own expense and detriment, and then submit a report to them detailing the issues. That's their job. And when I pointed that out to them, they finally just refused any coverage of anything. I'll lose $40K because of this company. Stay away! read more

If I could give them 0 stars, I would. Would have been better off not paying their premiums and using that to cover my own losses. 8 months after a fire, and still fighting them for fair compensation. Only thing they've been good at is making the traumatic experience of losing my home last as long as possible. --- The reply is incredibly condescending. I don't need a meeting with someone who has delayed the process and has been quite rude to me all along. I reached out to Square One directly on the advice of the adjuster only to be told I need to meet with the adjuster. Just incredible customer service. read more

Don't let them fool you square one employees are trained to be your friend and most of them are pretty good at it. If you decide to communicate over phone with square one (which I wouldn't recommend but is typically the fastest way to reach them) make 100% sure that you recap the conversation in an email. I guarantee you the writen response square one gives you will be different. I get that this is probably very common among insurance companies but I personally will never get insurance from square one again I would also never recommend them to anyone. If you do decide to go with square one please be careful. Don't expect they have your best interest in mind and do your own research. read more

Anjali Tayal helped me to get an insurance for my condo in Burnaby. She gave me useful information and delivered my insurance promptly. I am fully satisfied with her work. read more

I just wasted three days trying to apply for insurance with this company and dealing with their ridiculous demands. First, they wanted aerial photos of the house so they could look at the roof. Then they needed to know the exact size of every different part of the house and I had to send them the home inspection report. Then they needed to refer it to someone else. They promised followup calls and emails, none of which ever came. After I updated my quote and had them call me again, they said they couldn't provide coverage because of three small blemishes to the exterior siding. No house, even a new build, is perfect but clearly that's the only kind these guys are interested in. Don't waste your time! read more

Terrible insurer. Cheap but when you file a claim they will weasel out of their commitments.

Spoke to Ritish Sharma highly recommend. Patient and attentive took time to explain each coverage. Very informative. read more

**LOSS $20K - BEWARE PEOPLE THE POLICY IS LARGLY PREDICATED ON COVERING NOTHING** Although Square One Insurance prices were enticingly low, the devil is in the fine prints, and when it came to making a claim it's was an absolute NIGHTMARE! I had sold my home, and literally ONE DAY before closing the water pipe burst due to the extreme cold weather in Toronto January 2019. Long story short, the basement flooded. Earlier in the month, I had family over the New Years holiday to helped me move out my belongings as I was on vacation. According to Square One, because I had my belongings remove, (as anyone who SOLD THEIR PROPERTY would) it was now deemed as "VACANT" and THEREFORE NOT COVERED BY THE INSURANCE. How do people move out of their home and still be protected if something happens? This was absolutely ridiculous that they offered zero protection when it really counts. I currently have 4 homes insured with SQUARE ONE and I will take my business else where ASAP. I suggest everyone else to do so immediately before you suffer a $20K loss like me. read more

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Rochelle has been very helpful in explaining my coverage, making this a seamless process. She took the time to patiently answer all my questions and complete my inquiry. read more

Two years ago I moved to Edmonton, . After buying a house I started looking for a home insurance company. I checked a few companies and I found Square One Insurance Services . When I started talking with Brett Vancise after a short conversation I knew I called a very professional person. I was very impressed , that's why I am writing to express my great satisfaction with the service provided by Square One Home Insurance agent, Brett Throughout the process of acquiring home insurance, Brett exhibited a remarkable level of professionalism, friendliness, and knowledge. He walked me through the application process, and kept me informed throughout the process. He was friendly, and very positive. I would recommend him very highly to everyone who is looking for home Insurance service.This year I bought a new house. I contacted Square One Insurance , he was prompt in his responses. and he helped in a very professional way again.. read more

My condo was destroyed in a fire in 2021, I'm still not home yet. it's been a stressful (close to) 3 years. What wasn't stressful is my dealings with Square One. Everyone from the person who answered my first call to submit my claim to the insurance adjuster were so pleasant to deal with. Jamie Love, my insurance adjuster was a Godsend! You hear such horror stories about insurance companies working against you. I couldn't be happier with how this traumatic event was handled through Square One. Today I called to update/start a new policy because I have moved into a new residence. Insurance adviser Colleen Ferch answered the call and my questions. She is a very pleasant, professional and personable to talk to. I will continue to use Square One as my insurance agency for well into the future. Excellent service! read more

Yeah, they're 5-star insurance company because they have a cool web page, cheap service, yada yada. They're good on paper but when it comes to claims they do everything in order not to pay. Paying premiums to this company is the same as dumping your money on the streets. One of their agents, K. Cerna, was neither impartial nor honest assessing my latest claim. He disregarded the evidence I sent (emails proving the negligence, carelessness of tenants) and instead made claims that are not based on facts and evidence but based on his biased opinions about the situation. A couple of days ago, he sent me an email closing the claim by making illogical explanations. read more

I dealt with Ashlee Bell and it was a great experience for me! Thank you Ashlee for your patience and willingness to spend time with me!!

Horrible experience with this company when trying to get a claim. They took over a month to do their assessment and in the end declined my claim. I had a problem with water damage and it occurred two weeks after I had a tennant move in. I hadn't switched the insurance for the additional coverages for a tenant i.e. rent, legal etc.. The damage that occurred is something they cover regardless of the type of insurance you have based on their policy. This was also confirmed by their sales reps. They declined my claim regardless.To make things worse I had to get emergency repairs completed using their approved vender in the invent the insurance would cover who charged me a premium. If they approved it and I hadn't used an approved vender, they would not cover costs for the work done. In the end l get declined and paid a lot more than l would have had I not bothered with calling them for help. I would not recommend them at all.They give you a great story when they onboard you. A lot of reviews here that are positive for customer service and all are negative related to their claims process. Not one positive one. That should tell you all that you need and i regret not doing mu research. They collect your premiums and are nowhere to be found when you need them.I am definitely screwed and it scares me to think where id be if the claim was the value of my house. You get what you pay for i guess. read more

I switched to Square One about 5 years ago because they offered rates much lower than my previous home insurance provider. When it came time to renew this fall, I was looking at a big premium increase due to a rash of bike thefts across the country. The agent at Square One that helped me (Jasmine Lahaise) was really understanding, and she made the problem TOTALLY disappear. It's not often that I receive service this good at an insurance company! Michael Black read more

Scummy company. I purchased a rate, and immediately realized I had made a mistake in the rate plan. I cancelled it within 60 seconds of purchasing it. I asked for a refund, and they held to the "$50 if cancelled within first 12 months". Such a poor practice, and customer service was not helpful in the slightest. Avoid at all costs. Update: After contacting my bank and threatening court, they have agreed to waive the fee. read more

These people are scammers. They trick you with a good introductory rate and then increase the rate by 25-40% every year. In a few years, your insurance rate will be high and the service continue to be poor. Pay attention to low rating reviews because other reviews are paid fake reviews. I am here to warn you about these people. Take care. read more

Square One, unlike some other companies and brokers, is genuinely interested in working through the questionnaires efficiently and getting to a quotation. It helped a lot that Marco Ho (and the other agent I talked to) listens patiently and attentively, and explains complexities clearly. My situation is indeed a little complicated, partly because I live far from the property being insured, and both the main part of the house and the studio over the garage are rented. I nonetheless manage it well and the renters are great, so I know I am a good risk. Their underwriters could see evidence of the quality of the maintenance in the photos. They quoted me a policy with very good coverage at a reasonable price, and they beat the pants off the competition. Thank you Marco and Square One! read more

Thank You Miss Fatou Pouye for helping me find the right home insurance for me . You help me understand everything there's to know . You're very kind and reliable and my home insurance is very affordable . Stay safe and healthy always. read more

absolutely worst company. they will deny that you made a call and deny your claim based on their lies! one misunderstanding in terminology was there way of getting out of a claim absolute worst company! true fraudsters! read more

I've been a loyal Square One customer (tenancy insurance) since moving to Vancouver in 2012. Today I was unceremoniously dumped by the company, and to be honest, it kind of stings! A rep called me to tell me that Square One WON'T be offering renewal to me after eight years. I wasn't sure if I had heard correctly. She didn't want to stick around and explain, but I was able to get her to admit that they want me to find another insurer due to the mounting expense of my claims. Really? See, over the Christmas holidays when our apartment suffered water damage from a neighbor's unit, I called and opened a claim file just in case we needed to incur emergency relocating costs. Instead of making a claim, we decided to rely on friends and family who generously helped us store our belongings and offered us a place to stay over the holidays while the owner had the unit fixed. I figured this was a win for our family and a win for the insurance company too. So our file was closed without a dime claimed. But apparently this incident was so egregious that it warranted dumping a customer who's been a vocal Square One advocate for eight years. Well, clearly I was wrong about Square One and I can only surmise that they are not the same type company they used to be. read more

Tenant (renters) insurance is way overpriced relative to other local companies. This is especially the case when you consider the deductible. In order to get a deductible that would actually allow me to have any of my personal effects covered I would have to pay 50% more than what other companies charge...do your research and you will stay away from Square One. read more

Megan was excellent. I had filled out a quote request online and requested an agent call me. Within 2 hrs, I had a return call. Megan went over all the information about the types of insurance available and helped me to select the best plan for my needs. Clear, concise and friendly. Easiest thing I have done in a very long time! Thanks, Gail W. read more

Highly recommend if you're on the go like me. Easy to buy onlinr with instant quote & buying spree; I don't like waiting period nor at the agency. Just buy online. Bonus: $3 million personal liability no problem. The few places that I did drop in, they needed a few days to get a quote since most only offered 2 mill. Sheesh read more

I ordered home insurance, but instead, the company made me buy the tenant insurance. When I tried to cancel it the same day, they took a 50$ penalty. The problem is with their website. When you make a quote request, it gets saved and in several months, when you go back to their website asking for a different type of insurance for a different property - it asks you to edit the previous quote, without letting you switch the insurance type. As a result customers now have to pay for their systematic error. Not a good way to treat your customers. Do not recommend this insurance provider to anyone. Samir read more

I just bought a tenancy insurance. Andy Woo attended my call and guided me through the process. Excellent customer service. Very friendly agent who explained everything clearly. Maria read more

Great service, friendly and helpful agent Devyn, that we dealt with! Amazing and affordable rates compared to our other company we dealt with for years. Totally recommend checking out Square One Insurance! Judy Smith Edmonton, AB read more

Working with Megan and Dustin to purchase our home insurance was a pleasure that I was not expecting. They were informed, considerate, thorough and accommodating. And on top of that, the price for our policy was better than the quotes from comparable policies from several other insurers. I am rarely compelled to write online reviews, but the overall experience that I had here beat my expectations enough to warrant a few comments. This was a good example of great customer service. Thank you! read more

Signed up for mandatory tenant insurance at my building. 2 months in a payment bounced because my credit card expired. They cancelled my policy and asked for 20$, plus a years upfront payment. read more

Just an update Folks. Since posting my one-star review this Company has informed me that they have denied my Claim competetely. I have nothing in writing except the quote from their Contractor and a cash offer from my adjuster. The quote was 20,071.38 and they offered me 9,442.00 to walk away and get rid of me. I called to complain and thats when they decided to leave me out in the cold. I into my sixties and now am trying to complete the work myself. I have already had a heart attack and stroke but my Wife and I have been taken by this Insurance Company ,so we now have no choice and have been living with water invasion this since Feb 23 2019 . read more

Deceived me into an unsuitable policy and refused to cancel the policy within an hour of purchase when I realized the small print that was not explained to me. Very untrustworthy company wouldn't recommend at all REPLY TO COMMENT Actually the fact that you listened back and don't think that anything could have been done differently is even more telling of the type of company you are. Clearly I called up looking for advice as I had no idea about insurance and this was explained to the agent more then once - also the price of my valuables was discussed and at no time was it explained to me that I would have to pay $1000 deductible any time I wanted to make a claim. Which basically meant unless my couch was to be claimed for nothing else was covered. Thanks for your pathetic excuse of an apology which clearly had nothing behind it if I could give this company minus stars I would read more

Going into my 2nd year with Square One, and couldn't be any happier about paying tenant / home insurance. Love how you pay for the possessions you have, not for furs, boats, jewelry etc. Truly tailor made coverage. For $25/m I have wonderful peace of mind. Their CEO, Daniel Mirkovic, climbed the ranks within BCAA for 10 years, and has now created a superb customer-focused new business. Disclaimer: I am not related to, employed by, or for that fact know anyone at Square One. I've just always shopped around and gotten quotes for home insurance and wish I'd found this company years ago. Last Note: Six months ago a car exploded in our neighbourhood. Within 24 hours I had an email from Square One in my In box offering their assistance if I had suffered any personal or property damage during the incident. Service like none other. read more

I am so impressed with Square One Insurance for Home Insurance, that I have referred my friends, my sister and even my Mom. For me it is an easy referral because all I have to do is say "do you want to save some money". What make Square One different is that they allow you to break down your insurance policy and only pay for things that you actually have. When I looked at my policy, I was paying for Furs, Stamps & Coins, a Watercraft, Student Property and Sports Collectibles... none of which I own. Square One was able to remove these items and reduce my monthly payment. I think the key is that most other insurance companies do not have the ability to give you an individual policy. Highly, highly recommended. read more

Discovered Square One Insurance at the Free Outdoor Movies Series at Stanley Park - they had a promo booth there and were giving out free blankets in exchange for basic contact information. Just so happens that my insurance ran out at the end of last month so I contacted Square One over the phone for a couple of quotes. I spoke to Jas who walked me through all my options and thoroughly explained to me the details of the two policies I require. She was direct and quick, and promptly sent me all the details of my policies to review, and pointed out the important areas I should pay attention to. Flexibility to chose your coverage at a fraction of the cost of other insurance agencies. I strongly recommend speaking to them for insurance coverage options. read more