This hotel was fine but not great. The location was walkable to a lot of the things we were in town for but it even the rooms with "views" overlook construction. Some staff were friendly but others seemed put out if you had a question. The cars and sirens were loud most of the night, even on the 16th floor. The rooftop bar was just ok. Our room seemed clean and the double queen deluxe was spacious and had a huge bathroom. There were not many hooks for towels in the bathroom. The hand towels had to hang on the shower door which was strange. The chair had a huge stain and the floor boards were really banged up. We were not in the room much so it was fine, but there are a lot of other Hyatts in town. We will probably not choose this one again. read more

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Stayed at Hyatt Centric The Loop Chicago and would give it a solid 3 stars. I was on the 21st floor and was honestly surprised at how intense the noise level still was. You could clearly hear sirens throughout the night and construction noise from across the street, which made it harder to fully relax. Stayed there for 3 nights and every night and early morning were really noisy, not from in the hotel but from outside. Maybe a refresher on the windows would help. The room itself felt a bit dated. There were visible stains and dings on the walls that made it feel worn and in need of some refreshing, a lot of them. That said, the bed was very comfortable and I slept well once things quieted down. The staff was friendly and welcoming, which I appreciated. The elevator, however, was a little noisy and rattly not a huge issue, but noticeable. Overall, it's not a bad stay, but with some updates and better soundproofing, this hotel could be a lot better. read more

VALET HAS THIEVES! Recently stayed here and parked via valet. First night I got a notification that my car door was open at 3AM (see attached). Did not think much of it until now. There is stuff missing from the car and when I called Hyatt they only kick the can down the road because valet is a "third party" service. DO NOT PARK VALET or you will have to deal with missing items and terrible customer support. read more

Hyatt Centric The Loop Chicago - Notification of valet service going through my car at 3am - Venues & Event Spaces Near Me - Chicago, Illinois

Beautiful hotel. The staff were unbelievable nice, even when we showed up a bit disheveled from a long drive. The room is simple but nice. The bathroom was nice but everything is glass doors to separate the toilet from the sink. Not sure how many people go with a friend or someone else here that you may not want brushing their teeth while you are trying to use the toilet. There was a lot of construction next door when we went. It did wake us up the first morning at 6am. Not the hotel's fault at all. Staff seemed annoyed as well with the construction. The only reason for 4 stars was the fact the room was cheaper than parking. It is valet parking and was very quick and done online. I wasn't driving in the Chicago traffic so the ability to get the car anytime we wanted, wasn't something we used to it was nice to check out of the hotel, pack the car and still had until 5pm with the parking. read more

Bedding--made without fitted sheet. A basic important detail missed. friendly staff. Location was great. I liked the rooftop mainly. However, it was drizzling on a Sunday morning so brunch wasn't possible. Straightforward place to stay but nothing extraordinary. Free waters, coffee in the room. May leave luggage early or after check out. Opted not to but just fyi. read more

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I am a big fan of this property. Love the location in the central loop & the rooms are extremely quiet for being in the heart of the city (the Centric by NW Mem Hospital is loud all night w the ambulances). Only downsides - the bed is low (think almost on the floor) and they share a valet so the wait to park can be long. But those are offset by the location, service & wonderful restaurant Brandol on the first floor. read more

Hyatt Centric The Loop Chicago - View looking east on Monroe - Venues & Event Spaces Near Me - Chicago, Illinois

Great stay at this Hyatt owned location. I love staying at the Central Loop because of its proximity to everything (Millennium Park, AiC, and the public transport elsewhere). We were received quickly and given the run down of amenities, and after a long day, we got up to a clean room, and comfy beds. The rooms are pretty new looking, as are the bathrooms. The Corner (on the third floor) is a little coffee and tea bar that also has snacks. It's a step up from the coffee machine you have in the room. They have a very capable restaurant below. We ordered takeout from Bandol Brasserie (Yelp 'd it!). Not too shabby. Rooms were made regularly, so when we came back in the afternoon they were already turned over (sheets replaced too), and refreshments replaced. Metro and CTA bus stops close by. Millennium Park, Willis Tower, and AiC are all within walking distance. Close to the shopping district of the Magnificent Mile. I like the hotels in the Loop because they put you in the middle of things without all the noise. Plenty of places to see and shop at, and if you need more, you're never too far. The front desk can get overwhelmed, but I recommend not being part of the problem by trying some self-sufficiency. I definitely recommend this hotel for your lodging needs. read more

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This was my first time here. We had stayed at another Hyatt a few blocks away and we enjoyed the Hyatt. We were a little worried after seeing reviews. However upon pulling up there was a valet waiting. He gave me my ticket and instructed me to call the number about 15 minutes before we wanted the car to give them time to retrieve it. The lobby was nice with a restaurant and bar off to the side. Check in was pretty quick and staff were friendly. We got to the room and was pleasantly surprised. The set up is a little different. The main room is average size. There is a little desk and in the wall a fridge and coffee machine. The closet is extremely large for a hotel. It is a walk in with a safe shelving and iron with board. Around a wall is the bathroom which is bright and nicely done. We were very pleased. While we thought the mattress was fine it is low like others have said. It's a platform bed. Also the shower design is funky. You have to open door to turn water on and it allows for water to shoot out on floor. For me not a huge deal. I just put a towel down no biggie. All in all we thought was nice and location is great. If back in Chicago I would stay here again. read more

Overall a good experience at Hyatt Centric. I stayed here for several nights due to an onsite event with my team a few blocks away. The location is very convenient close to multiple office buildings and good restaurants. The check-in process was fantastic. I arrived late (11:30 PM) during the shift change and the front desk team did not miss a beat. I was greeted warmly and all my questions were answered. I requested that they stow my luggage during the Habitat For Humanity event on my last day and that process was smooth as well. The room (double queen) was clean and comfortable. I love the height of the beds and nightstands because I am a bit vertically challenged. The pillows and beds were quite comfortable and roomy. The only reason I did not give 5 stars is because the room could use some updates: carpet, ironing board, and coffee machine were all in need of a refresh. Overall a nice hotel in Chicago that served all my needs. I would definitely stay here again read more

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There were issues with the water pipes in my room. My sink only produced hot water no matter which way I turned the faucet. The shower also wasn't in the best condition. There was a random piece of black tape wrapped under the shower head. Otherwise was decent. Friendly service and nice room layout. There is a convenient cafe attached to the hotel lobby. read more

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I thought staying at a Hyatt would guarantee a minimum standard- but I was wrong. There were so many things that added up it's hard to list them all. I wasn't going to say anything, and this is my first Yelp review I've ever written, but I was so disappointed to see that reviews going back several years mention many of the things I experienced. This leads me to believe they simply don't care about the guest experience. In no particular order, these are the little things and not-so-little things that have made me rethink putting Hyatt in the same breath as Marriott or Hilton... - The walls were dirty and scuffed up with black marks. Could be easily cleaned, but there's no effort to detail. - Every glass surface was spotty and needed a good wipe down, but nothing stays clean because there's no proper ventilation in the bathroom. - Each attempt to call the front desk required at least five tries before someone would actually pick up the phone. - Three days there and not once was the room serviced in any way. We had to call down for towels several times. - The shower door was installed backwards, so the door opens into the water, causing the floor to flood. - There is no real privacy in the bathroom or toilet, as the "door" to the toilet is merely a shower door with a gap and the door to the bathroom is a sliding barn door that has a massive gap. - There is no working ventilation in the bathroom, so all the glass walls end up steaming and then dripping onto the tile, creating a very unsafe environment. - Pay for a "High Floor" and expect barely above the halfway point. We paid for a "High Floor" and was stuck on 13 out of 24, barely past the halfway point. - The shampoo and conditioner is locked to the wall, which would be fine if the heads worked properly and you could actually get the product out. - When we called (seven attempts this time) to find out if there was a switch to turn on the bathroom vent we were made to feel stupid, "Um, no. There is no fan in there." - The transition strip between the tile and carpet had a sharp point on it that required us laying a washcloth over it so we wouldn't step on it and cut our bare feet. - The cable went out repeatedly the first night with the signal finally dropping for several hours. I'll stop there. I expected so much more from a hotel in the heart of the loop, and now I feel overcharged and underwhelmed by the experience. Hyatt will no longer be mentioned in the same breath as Hilton and Marriott. That's too bad, because this location was perfect for my trip. read more

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I enjoyed my stay here significantly more than the hotel I stayed at last year for Lollapalooza! Staff was friendly, housekeeping was accommodating and did a daily "refresh" of rooms, common areas were clean and nice. The only downsides were that for the price I would have expected a complimentary breakfast, and I think that 4 days is too long to not do a real housekeeping of rooms without request. Bathrooms were a little strange as well, but not the worst I've had. Would stay here again! read more

am an active duty servicemember and I have been in the Navy for 18 years, I have traveled the globe and prior to joining worked in several customer service jobs. I also have spent time in Iraq and Afghanistan in some austere and terrible conditions, this has molded me into who I am and I have a very very understanding personality. I understand miscommunication is common when you are managing personnel of a hotel this large in a busy city. However, I regret to inform you that my most recent stay at the Hyatt Centric The Loop Chicago was very unpleasant and disappointing. I checked in late, which provided ample time for my reserved room to be ready upon my arrival. When I arrived at my room (#612), the entire floor was wet, the carpet and tile with an industrial size fan attempting to dry it. I notified staff and was asked " do i want to move rooms?", which didn't provide me with much faith in the customer service, i replied "Yes. I do not want to move rooms." I thought it was obvious I wouldn't want to stay in a wet room and felt disrespectful to even ask. I was moved to room #812, I unpacked and put all my clothes away, when I went to retrieve the ironing board 2 pillowcases with stains were stuck to it. Furthermore, as the other guest with me was using the shower, pointed out a bunion cushion that people use for their feet was stuck to the shower door. I contacted the front desk and they offered to change rooms. I retrieved the new keys and before I moved all my belongings, I visited the new room. When I arrived this room was also not ready, there was a used washcloth and opened bar of soap on the bathroom counter. At this point I notified staff and they provided no solution. I was already unpacked and now running late for a pre-paid dinner and entertainment I purchased for me and my guest. I was so disheartened at this point I didn't move rooms because I lacked the faith it would get better. So I left for dinner which i was late for and my entertainment which I was late for. I remained in the room till Sunday check out and the bunion cushion from another guest was never removed my entire stay. The lack of effort was rude and unsanitary. Once again, I have stayed in $5 rooms and $1000 rooms all across the world, i expected more and desired better conditions from a world class organization such as Hyatt, but this has definitely impacted my trust and confidence in staying with Hyatt or recommending your organization to others. We are all imperfect people, we make mistakes but no gesture or proper solution was provided to me or my guest. read more

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I stay in Chicago. But I wanted a getaway for NYE/Day. What love about this Hotel it's very modern. The only issue I had was when I took a shower the water was semi warm. The front desk staff that checked me in at night were cool. The morning staff Kenzie & Carina were amazing! Even the restaurant located on the first floor the two ladies were super nice when I went down for breakfast. I'm going to stay here again. Thank you HYATT read more

Pro's: Location is good, staff is friendly and helpful. Con's: The bed is worse than a mid-century torture device, the shower design easily floods the rest of the bathroom, takes forever to warm up plus towels are thin and ratty and bar pricing is like you are buying the whole bottle but only get a glass. Would choose a different hotel next time. read more

Too many other good hotels in the area to stay here. Mold in the bathroom, old and unsanitary fixtures (lamps and table). Totally unacceptable. read more

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Centrally located in the Loop if you want to be close to the theaters or Millennium Park. We've recently stayed here twice, once in room 2214 which is a corner king room, and more recently received a pre-arrival free suite upgrade due to Globalist status (Room 2009 which is also ADA accessible if you need that). This specific room has an extra half bath that is huge due to the accessibility. The king room is large, but space is oddly used, i.e there is a huge walk-in closet that seemed unnecessary. Both early (12pm) and late check-out requests were also honored. On-site restaurant is not yet operating due to COVID so instead Globalists will receive $30 gift card per day for neighboring restaurant Roanoke. Centrics usually don't offer free breakfast but this location does. It's more of a simple continental breakfast with cereals and microwaveable oatmeal. Recently they also had warm ham and cheese breakfast sandwiches. Free food is always appreciated. Rooms, although modernly decorated, feel a bit tired. Window shades were dusty and shower edges need a deep clean/re-caulking. The bed is too soft and lumpy, sadly not very comfortable. This is an older historical building that's been retrofitted for a hotel, so you'll get those oddball quirks with older buildings like a loud HVAC system. Customer service at front desk is great, they are all pleasant to talk to. read more

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This property does not know how to manage their BAR area. The issue I had was how incredibly poorly this Hyatt property manages their BAR. The BAR is immediately adjacent to the lobby and front desk. As I sat in the lobby waiting for some business colleagues, I was shocked at the language and the behavior tolerated coming from BAR. The bartender and servers heard it all but did ZERO to address it except for serving more drinks. I could see the front desk workers, all women, cringe as they heard what was being said, but they too did nothing while people at the bar were loudly dropping "F" bombs and referring to women as "$itches". All this was happening steps away while guests were coming and going with children and family members. This is a failure in training and communication. Hyatt needs to meet with whomever manages this property immediately and get this corrected. read more

My stay at the Hyatt Centric The Loop Chicago was amazing to say the least. Thanks to David Nicosia, the Front desk manager at the Hyatt Centric the loop, Chicago, my family and I had a very accommodating experience that surpassed our expectations. He made us feel comfortable and offered great advice on places to visit during our stay. The rooms are very spacious too. Be sure to check out the Aire Rooftop with stunning views of downtown Chicago. We will most definitely be paying a visit back soon. read more

Hyatt Centric The Loop Chicago - Aire Rooftop - Venues & Event Spaces Near Me - Chicago, Illinois

Perfect for a quick weekend getaway to Chicago. So easy to explore the Theater District, Millennium Park and The Riverfront from this centrally located contemporary Loop hotel. Loved the beautiful clean lines in the lobby and rooms as well as the panoramic views from the rooftop bar, AIRE. Nice to be able to grab a complimentary quick treat of dried fruits and nuts, savory snacks, fresh fruit or a latte from The Corner. Felt very safe as access to the upper level floors was restricted to your room keycard. As a Hyatt rewards member, I was offered a sweet "suite" upgrade. Felt so special as I entered the foyer of my corner 668 square foot king room. The living room and dining space in my suite were so open and inviting. So happy when I looked out of the windows of my corner bedroom and saw Chagall's Four Seasons in the courtyard of the building across the street. Bathrooms are stocked with BeeKind bath soaps and body wash. Nice to have bottled water available as well. After a long day exploring, it was perfect to relax at Hyatt Centric The Loop. Nice to see how they have renovated and repurposed this historic 1927 22-story art deco building. Great staff, great location. Thanks for a great mini vacation. read more

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Stay here if you like having your belongings stolen and subsequently being hung out to dry. Hyatt Centric The Loop was absolutely unprofessional from start to finish in their handling of theft that happened on their watch from the luggage room. You have plenty of options when staying in Chicago, save yourself the headache and book anywhere else but here. We checked out at noon, but had a late flight out, so asked that our luggage be kept in the luggage room. I watched as the front desk employee put our bags in a room that seemed to be locked requiring a key card swipe to access. When we arrived back later that day, to collect our luggage, we were told that "something" happened, our stuff had been rummaged through, and to inform the hotel if anything was missing. We noticed that all of our belongings were mixed up and not in their original bags. I also noted that my new iPad was stolen, which was a gift from my husband with a sweet inscription on the back. The hotel's response was that I would be contacted the next day from the general manager, which did not happen. I followed up one day later, and the front desk employee seemed very annoyed at my calling. He told me to wait a couple more days for a response from the GM. I never received anything. A few days later, I received a message from an insurance agent asking for my statement of what happened, which I provided promptly. I did not hear anything for over two weeks, despite multiple follow-ups, at which point I called the front desk again and was given the email of the GM. I emailed and received a response that they were waiting on the insurance agent. Shortly after, I received a response from the insurance agent stating he was actually waiting on the hotel to give a statement. A couple days later, I received an email stating that my "claim" was denied due to the fact that the claim check I received states the hotel is not liable for loss or damage to property as a result of negligence unless the act was willfully caused by the hotel or its employees, and there was "no evidence of this." Interesting that it seems that the statement that the hotel provided supports the fact that there was no negligence on their part. Hyatt had the opportunity to make things right by their customers, and they did not. I'll save myself the headache and stay at a better hotel chain next time. read more

Hyatt Centric The Loop Chicago provides an excellent stay in the middle of everything. I really like the location and atmosphere that they have available here. Excellent customer service that provides everything that you need. read more

Hyatt Centric The Loop Chicago - Hyatt Centric The Loop Chicago - Venues & Event Spaces Near Me - Chicago, Illinois

We really wanted to like this property as it is centrally located and looked great in photos. We arrived a few hours before check in after confirming that we can check in early. They asked us to pay $25 to check in early, which has not been mentioned before. We paid and went to our room. The room seemed fine but we quickly noticed some major issues. When the shower turns on it is extremely loud, like the sound of a jack hammer. It sounded like there was construction going on directly in our room anytime the shower was on. Very loud and scary. That night around 11pm, we noticed the bed comforter has brown stains on it. We called the front desk to ask for a new comforter and they told us they would send one up. 30minutes later, still now new comforter. We called them back 45 minutes later and they let us know they are working on it. Finally an hour later they called us again to let us know they actually do not have any comforters. A hotel with no spare comforters? Bizarre. The staff was friendly enough but this hotel is very expensive for what it offers and it seems like they nickel and dime for everything. After checking my receipt not only did they charge for early check in but they charged an extra occupancy fee. Sure they have a great rooftop view but they can't provide clean bedsheets? Very unhappy with this experience. read more

Hyatt Centric The Loop Chicago - Dirty bed sheet - Venues & Event Spaces Near Me - Chicago, Illinois

My 2nd time staying here. Distance is walk-able to ANYWHERE downtown/ financial area. Fast check-in. There is a connected/related restaurant next door/attached to it. Spacious rooms. Mini fridge, iron, coffee, etc. My pillows were a bit flat. My back actually really hurt the 2nd night. Right next door to Chase Tower and plenty of food places. All of the food that i post under here (as of 2017) were from the connected restaurant/room service provided by Cochon Volant Brasserie. I also reviewed this place. read more

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I was pre-upgraded to a nice suite due to my Hyatt status prior to check-in which was much appreciated! The front desk personnel were friendly and helpful. I was thinking which Hyatt Centric I should pick - there is another one near the Magnificent Mile, but I was glad to pick this one because of the convenience to public transportation. Within a block or two, you can access to subway (the EL) to move around. The breakfast option for Hyatt Globalist was nice as well. The issues that I noticed were; 1) There are two Front Desk personnel and when it gets busy, you'd have to wait for a while and there's no Elite line. 2) There were some loud/drunk folks near/around the elevator area in the evening - I wish they had some security folks to control/manage such situation. read more

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Lucky I gave it 1 star rating. I organized a company meeting and booked a significant amount of rooms and was horrified when I woke up the next morning with bed bites. I itched during the night and felt something and found 3 bites in the morning, I knew it wasn't a misquito bite. Talked to the manager, she apologized and said they would call the exterminator and they would be out that day. They were sold out and all she could do was move me into a King sized bed (I had 2 queen sized originally) I told them I didn't want to move everything I had already put out and I would sleep in the other bed. Next day, woke up and one more bite although I was assured that the test came back negative for bed bugs. My husband was coming out that evening to take me to dinner and I thought it would be in good faith if they paid for dinner and the valet considering what my situation was. They said valet was fine but no dinner, which I thought was in bad faith. In addition, my TV didn't work one night which had to be fixed and there was no TV signal in the workout room the entire time I was there. So no, my rating of this hotel is not good and I wouldn't recommend it. read more

Incredibly dirty bathrooms and toilets. Dirty sheets and pillowcases as well. I went to 5 different rooms, all of them with other people's feces in the toilet. They just don't clean the rooms at all. Stay away! read more

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Loved our stay! We stayed here for 3 nights and it was very nice! We mainly chose this hotel for its location and pricing since it was relatively less expensive than some other hotels in the downtown area. It also is very close to the Monroe blue line train, making it really easy access from the airport. The beds are relatively low and the blankets are so comfy! We also loved the shower since it was standing and there was plenty of space. The overall feel of the hotel was very modern but warm. read more

Hyatt Centric The Loop Chicago - View from the 7th floor - Venues & Event Spaces Near Me - Chicago, Illinois

Very disappointed at this Hyatt! I booked because it was near the office and centric to many other things, as I am Globalist I was expecting something better. When I arrive I ask for a suite and it was denied by claiming they didn't. Have any suites at the hotel... when I got to the room l, the room is falling apart... the bed is flaking off, the furniture is old, the carpet is full of stains, the bathroom sink does not work, the curtains full of dust and on top of that they only put one bottle of shampoo that's it for a four day stay. read more

Hyatt Centric The Loop Chicago - Venues & Event Spaces Near Me - Chicago, Illinois

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When I was booking my hotel with the travel service of my firm, they chose this place (probably because it was close to the office and a cheaper option). I did not really expect much since I had no plans on spending so much time in my room during my time in Chicago. It was convenient to get to the office and there is an Equinox on my way home from the office, but it is very simple. Housekeeping by appointment, which I asked them to just have someone come clean everyday. The gym is very small. A lot of treadmills, elliptical and just a set of hand weights with a one bench. Useful when the gyms in the area is closed and just need a quick workout to stretch out the jet legs. Complimentary breakfast in the executive lounge is simple as well. Starbucks coffee, a few muffins, yogurt, and two hot menu items. There is no room service so I wouldn't bother calling for it, which seems to be the approach all hotels are taking nowadays. I still cannot understand how that is a thing. The staff is nice and the rooms are what they are. Only complaint I really had was the shower. The positioning of the door was so odd and it was just a struggle to take a quick shower without getting water all over the bathroom. May consider staying here again due to the convenience, but maybe not. read more

Hyatt Centric The Loop Chicago - Small gym - Venues & Event Spaces Near Me - Chicago, Illinois

My stay at the Hyatt was fine, nothing over the top but nothing below average until they lost my favorite set of pajamas lol. Location wise was great-- it was walking distance to many coffee spots, drugstores, and restaurants. The hotel room itself had all the basics and everything we needed, rooms were clean as well. So I came back to the hotel room and found that my pajamas that I hung up were missing so I let the front desk know the next day and they said they would call if house keeping if they found something. We looked through all our luggages and every nook and cranny in the room -- obvi we couldn't find it. I followed up with the front desk the day we were leaving and they said no one wrote a note regarding me informing them of the missing pjs. She then contacted the house keeper and they said they didn't have anything. Basically the general manager came down told me that housekeeping didn't find anything and if there was something that was misplaced then they basically would have for sure found it... which is interesting because how can I misplace a whole and only set of pajamas that I had anyways basically they can't provide reimbursement and I was inconvenienced due to the fact that I had to go out and buy pjs lmao. I'm not trying to be a Karen but clearly they lost my pjs and there was no solution to the issue. read more

Weekend Stay (July 14-16, 2017) My friend and I stayed at the hotel this past weekend after doing some research and looking at images for the hotel at the website. We were very excited to stay at the Hyatt. Our flight had been delayed and we arrived at the hotel past midnight. At check in, we were greeted by the front desk staff and given keys to Room 307. We could not wait to get into the room. The keys did not work, so we went downstairs and the young man gave us keys to Room 303. Again, the keys did not work. We went downstairs and he gave us keys to Room 903. Finally we were able to enter the room. Saturday evening, we went to AIRE. We were extremely disappointed with the service. I believe there was only one waiter, Taylor. We were seating for approximately 15 minutes before he arrived at our table. We ordered two cocktails, which took another 15 minutes to arrive. I ordered the drink with rum and watermelon and my friend ordered the drink with jalapeno. Drinks are $15. Once the drinks arrived, mine was completely watered down and my friend's had too much jalapeno. We had to ask for water to be able to drink it. Taylor had forgotten our waters so we had to ask him again. By then, we decided to order some food. We split the beef sliders and the Chiquitos. My beef sliders were very well done. We had to ask the waiter for napkins and silverware. At the end of the night, he gave us the check and apologized for the slow service. We also had breakfast on Sunday morning at Cochon Volant. We really enjoyed our time here and the waiter was fantastic. The staff works well as a team. Whoever is the manager here should manage AIRE. Room was great, with two queen size beds. Large bathroom, great shower!. Turn down service was wonderful after walking the city. The beds are super comfortable. read more

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Location great, customer service good. Cool Roof top bar with very good food and drinks. The waiters were cool and helpful. The room was okay could have been better. It was clean but the carpet had stains, the headboard was peeled and touched up with paint. Walls had a little wear and tear marks. The air conditioner was very loud and disturbing and very annoying. Especially when trying to sleep at night and being woken up by it. Would only stay again due to location. Very convenient place to get all around. read more

Stayed here for two nights for a work trip. Rooms are great, clean and remodeled, front desk staff very professional, helpful and friendly and helpful. The onsite restaurant is excellent! Good downtown location for business needs. Only negative is the thin walls. read more

This hotel is such a run down piece of crap that the management should be embarrassed and ashamed. The table is dirty with food marks from a previous person, the soap rack is falling off the wall, the headboard is flaking apart onto the bed and every inch of the carpet is stained. I'm surprised I haven't found a bed bug yet considering how filthy this place is. read more

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This hotel is located downtown with good access to the inner city attractions and public transport. The rooftop bar provides excellent views. However, the actual rooms and overall facilities are dated and not particularly well maintained. The floors were never vacuumed and staff forgets to restock the rooms with towels, coffee maker items or toiletries. The place is ok for a business trip but not a holiday where those details would really matter. read more

The night desk clerk missy is Rude and arrogant and Conceived and do not stay at the desk and she disappear to go pick up food at elephant & Castle restaurant and she has a Smart disrespectful Attitude and i would not recommend anybody to go to this Hotel. read more

A beautiful Summer's eve in Chicago is deserving of a beautiful rooftop outdoor experience! And it is just what you will find at Aire, the new rooftop on the 24th floor of Hyatt Centric Hotel. The space is a large U-shape with sofas to cozy up in at one end, fire features surrounded by moveable seats, 4 tops, stand up tables and plenty of room to gather around and enjoy the 360 degree views of the city. And it you look between the buildings, you can see the blue of the lake in the distance. They have warmed up the space with potted plants and plenty of umbrellas to keep the hot afternoon sun at bay. Also- the music is so much better than many of the other rooftops in town. There was no "Oontz, oontz, oontz" that seems to be the norm in so many of the other roof tops, but rather music I actually like and it was at a volume I could talk over. The food seems to be some of the favorites from Cochon Volant downstairs (I have it on very good authority that they do the food service for the entire hotel) but I need another visit to check it out as we had already eaten at Couchon Voulant before we came upstairs. But the real star here seems to be the service. On the night I was there, the servers were friendly, and definitely on their game. For a place that has been open 5 days at this writing, they pulled it off flawlessly. And even more surprising? I ran into some of them later that night and they were just as friendly after work as when they are working. Entrance to the roof is through the elevators which are located behind the check in desk on the Monroe side of the hotel. I love summer in Chicago. But summer on a rooftop? That's just about perfection! read more

Hyatt Centric The Loop Chicago - Looking west - Venues & Event Spaces Near Me - Chicago, Illinois

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I have now stayed here three times while in town for business and have decided I don't want to stay there again. Its a great location and the staff is friendly but the rooms are just too weird for me. There are no drawers of any type in the rooms so you have no where to put your non-closet items. I ended up putting them on the bottom of the closet. Just weird. Also, all of the furniture, including the bed, are very low. On this visit, every night around 10pm, it sounded like my neighbor was using power tools in their room. I think it might have been from nearby construction. I did complain the first night and security supposedly looked around but I never heard back from anyone on it. Luckily I had earplugs to block out most of the noise. read more

Wooohoo - other reviewers are a salty bunch! I quite liked this hotel for the most part, probably because the company was paying for my stay. First, if the rooftop bar is open know that it's GREAT. There are firepits and cozy chairs and sofas and beautiful city views. Second, my room was freshly updated and very clean. I like the modern aesthetic but be sure you're rooming with someone you like a whole lot as the bathroom offers very little privacy. There's an attached restaurant/bar as well as about 100 places within walking distance. Wifi is free. Parking is most definitely not. It is an extremely loud location so be ready for your normal city noise as well as dumpsters being collected at 2am. Earplugs mandatory. Great location, great rooftop, super loud. You decide. read more