The Good: The room was clean and spacious. The Very Bad: The elevator situation was completely unacceptable. Out of four elevators, only one--and possibly a second--was working. For a hotel with 455 rooms, this is inexcusable. The result was constant, extremely long lines just to get to your room or leave the building. Two elevators were completely out of service, making an already bad situation worse. If you're staying on the 9th floor, expect to watch elevator after elevator pass you by without stopping. Your only real chance of getting to the lobby is to squeeze onto one that's already going up--if you can even get on. read more

Out here for a conference. Really like the layout of the room, a suite with a living room, bathroom and bedroom. Very spacious. This place also offers complimentary breakfast during your stay. They also offer evening reception at the bar - one complimentary drink. The sound proof was not that good. When I was in the living room, I can hear the noise outside in the lobby. But there is a door for the bedroom. Closing the door may make the bedroom a bit quiet. read more

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This hotel stay was hubs' choice due to completing jobs here. I have not had amazing experiences at Embassy Suites, but not super negative experiences either. Both times I stayed here was for a week and both happened to fall on my birthday week. I was so excited because my first time here was my first time in Chicago ever. We arrived my first time earlier than check in but we figured we might try to settle in and get the whole process over with ASAP. This hotel is so complicated. When you leave the parking garage to get to the hotel, you have to take an elevator. That elevator leads to the ground level to exit the hotel but to get to the lobby, you have to take another elevator. That leads to the gift shop, business center, lobby, check in, and restaurant. THEN there are other sets of elevators to take you to your room. My first stay here was amazing. The bartenders were great for reception hour, the breakfast, reception hour, and dining staff were awesome as well. The only issue I had the first time was a crusty remote and housekeeping arguing with us about our late check out. The opposite happened my second visit. My second visit was just so defeating. Everyone and their mother decided to stay here so the wait line was at least 20 minutes for reception hour. There are usually 4 elevators and only 2 were working while we were there. Actually only one was working many times because of the overload. We didn't order food from the restaurant because from what we observed, we did not want the headaches. The staff messed up most orders, people were waiting for over 35 minutes for their food, the staff were short with customers. The only bartender we liked was most likely a manager because he had a white shirt on. He was the only one generous with our drinks. The breakfast at this Embassy is actually our favorite. The way everything is spaced works and the line is moving quickly here for the omelette station. I do not recall items not being replenished and staff is always on top of it. The reception hour however, can be rough. There is only a small table with snacks and they really don't mix it up. Many times you have to wait for the snacks to be replenished and the kids are usually hogging the station. The rooms are usually in good condition and comfy. read more

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This was sadly the worst Embassy Suites experience I've ever had. We love the ES and have been fans for decades because my dad swoons over the breakfast, but this ES was beyond horrible. First be aware: there are hidden fees disguised as a daily $25 destination charge, $16 laundry charge and premium wifi. You can't opt out of this. It is taken from your $300 deposit. Second: forget about using the elevators. Two were out of use due to maintenance so people were literally either standing in line for over 10 minutes for the elevator or taking the stairs up and down 8 or 9 floors. Terrible if you have chronic pain and can't stand for long. Third: It's overcrowded and practically a circus. If you can manage to get on the elevator to make it down to breakfast, you'll have to battle the ridiculously long lines and have nowhere to sit. That's even if you go when it opens at 7:30am. Parking is $65/night. You can't use a trolly to take your own bags to your room. Although much of the staff here is more robotic and lacking empathy, I did manage to have a lovely lovely experience with manager Sonja. read more

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We have become fans of Chicago and have visited now twice; once in the Fall and this time in December. We are Hilton folks and wanted to try this hotel due to the central location. We are perfectly happy with the consistency with Embassy Suites. The rooms aren't anything special but they are clean and comfortable. We were placed into a room that was part of a special event though we hadn't asked for it. The special was a treat basket full of snacks, juice and soft drinks. Yummy!! Overall, the free breakfast is good and can be crowded depending on when you go. Happy hour beverage is good, snacks are drab. A few chips and that's about it. A great place to stay while in Chicago and certainly with kids. The place was busy since it's the holiday season. read more

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Pros: - great location, walking distance to the river, millennium park, navy pier, waterfront. Close to plenty of restaurants (including Lou Malnetti's and Giordano's for deep dish), coffee shops, drinks - Beautiful, modern looking hotel with great views of the city and some view of Lake Michigan - Breakfast has ready-to-order omelets that are made quick and delicious and a buffet of eggs, bacon/sausage, pancakes. - 2 complimentary drinks per person and snacks between 5:30pm-7pm - Pool is great for swimming laps. Fitness center is nice. No jacuzzi. - Great service, told us about the Taste of Chicago and let us late checkout at 12pm instead of 11am - TV has streaming and live TV Cons - Parking costs a fortune. Also they charge you $25 per day that you can make up for by buying $25 worth of food/drink at the hotel's bar/restaurant read more

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We were really hoping to write a stellar review of our recent stay at Embassy Suites, but unfortunately, that wasn't the case this time around. To start with the positives, the room and suite were very comfortable -- spacious, clean, and nicely laid out. The location is also excellent, within walking distance of The Bean and plenty of great restaurants and shops, which made exploring the city really enjoyable. The complimentary breakfast is another highlight, especially the made-to-order omelets and hot options. Just be sure to get there early, because the line for omelets can get long during peak times. However, several issues made the experience less than ideal. The shower amenities, which are mounted on the wall (gel, conditioner, shampoo), are a nice concept -- but during my shower, the conditioner dispenser actually fell off the wall into the tub, nearly hitting my foot. It could have been a minor accident waiting to happen. On top of that, both phones in the room were broken, so maintenance had to come up and fix all three things (the dispenser and the two phones). We also had some frustration with the hotel restaurant and bar. The front desk told us it would open at 3 p.m., but that turned out not to be the case. When it finally did open, we were told it would be at least 30 minutes before food could be served -- not exactly what you want to hear after waiting around. We ended up speaking with the manager, who was very professional and understanding. She handled it well by sending us to the main restaurant on the hotel's lobby level, where our bill was covered. That gesture was appreciated and showed good customer service. The elevators were another challenge, as one set of elevator banks was being renovated, leading to long waits at busy times. And even though we were on the 10th floor, we were awakened around 4 a.m. by a fire engine horn blaring outside -- not the hotel's fault, of course, but something to keep in mind if you're a light sleeper. A quick tip: be sure to give your Hilton Honors number at check-in so you can earn points and rewards for your stay. Overall, Embassy Suites has a lot going for it -- a great location, spacious rooms, and a solid breakfast -- but the maintenance problems, restaurant confusion, and elevator delays took away from what could have been a five-star stay. Hopefully, with a few fixes and better communication, future visits will be smoother. I would like to stay here again but I do hope they make it better! read more

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Room (16th Floor) had an amazing view of Lake Michigan. Breakfast was superior! Cooked to order is more than just eggs. I had their daily special of quinoa and veggies along side my eggs. Room was clean and housekeeping did a great job. Evening reception leaves a little to be desired. "Free" beer selection is weak as is the selection of appetizers - they only had chips/salsa, mixed nuts and cheese cubes. Indoor pool area was very nice - clean and no excessive chlorine odors. Water was heated but never had time to actually swim. Even though two elevators were being refurbished the remaining two were speedy and we didn't experience any delays. read more

As for the hotel, we enjoyed our stay. The room was spacious and clean and a great price for the city. The hotel staff was very accommodating, helping us to get whatever extras we needed for our stay. Towels, bedding, toiletrie, exc. They also had great recommendations for us to try while visiting. Checking in was smooth and we were provided several amenities we didn't expect. Such as, a dining credit and upgraded WiFi. Our only dilemma was the parking situation. We drive a large truck and did not fit into the parking garage. They did not have oversized parking and we were left to take a risk on whatever public parking lot we could find. If you are able to fit in their shared garage.. parking is pricy. $60 a night or $80 for valet. No laundry on site, dry cleaning only. Though they do provide you with a small credit. You also get 2 free adult beverages from 5-7 at the bar. Well drinks, or house beer/wine. Also they provide you with a $25 food voucher you can use at their restaurant. The food is priced high, so you don't get much, much you can definitely make it work! Little incentives here and there to bring in business. Very well located in the downtown area. We felt confident to walk the streets to our destinations. Breakfast is from 6-9 and is a sit down, single order experience. Make sure your reservation reflects your true amount of guests staying with you or you will not receive enough vouchers. read more

I loved my stay at the Embassy Suites by Hilton Chicago Downtown Magnificent Mile. It was clear from moment one that the location would make my trip unforgettable. While most people rave about the large rooms, free cooked-to-order breakfast and happy hour cocktails, I loved the hotel location! The housekeeping staff also make sure the rooms are spotless. I was in a suite on the 15th floor with amazing views and the room even had three sinks. I found that extra space made getting ready much easier. The gym was good. The elevators were fast. The staff was nice. The internet was fast for Zoom meetings. All in all, the Embassy Suites by Hilton Chicago Downtown Magnificent Mile really has something for everyone. read more

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I had an extremely unsettling and disappointing stay at this Embassy Suites. From the moment we arrived, the hotel felt unsafe and completely out of control. There was unrestricted access to the elevators and guest room floors, with no keycard enforcement at all. As a result, several groups booked rooms and then hosted large parties for people who were not hotel guests. Many of these attendees were clearly underage and were openly drinking alcohol, smoking marijuana, and blasting loud music late into the night. Hallways were chaotic and intimidating. It reached the point where the police had to be called, and multiple people were arrested. That alone should tell you how badly this property is being managed. The overall atmosphere felt more like a ghetto than a hotel that is supposed to represent the Embassy Suites brand. We never felt comfortable or secure during our stay. To make matters worse, one entire bank of elevators was out of service. This caused extremely long waits just to get to our room, adding even more frustration to an already miserable experience. And despite all of this, the hotel had the audacity to charge a $25 per day "destination fee." For what exactly? Broken elevators, unsafe conditions, and police activity in the hallways? This was one of the worst hotel experiences I have ever had. Poor security, poor management, and zero accountability. I would strongly advise anyone to stay elsewhere unless you enjoy chaos, noise, and feeling unsafe during your trip. read more

This has become our "go to" spot when we want to stay in the Mag Mile/Streeterville area of Chicago. We have stayed here four times for volleyball tournaments at Navy Pier, which is an easy 20-minute walk from the hotel. You're also close to several dining options, Michigan Ave and there are several parking garages close by that offer prices competitive with the hotel parking. The staff is always friendly and willing to help with whatever you need. The rooms are clean and well maintained. The free breakfast is delicious, and we've enjoyed the afternoon reception with a drinks and snacks. The hotel restaurant is also surprisingly good - a little overpriced (as most hotel restaurants tend to be), but a good option if you don't feel like venturing out to the surrounding area. It's perhaps not the most luxurious hotel in the Mag Mile but gives you quite a bit of value for the price. read more

Very great hotel and friendly staff. I am a forever Hilton member. The rooms are clean.

Avoid at all costs! The rooms are dilapidated, NO hot water on a Monday at 17:00 , Dirt stains in the bathtub....if it weren't for the staff, this place would be a total loss! I've stayed at a LOT of Hilton properties around the World and this one is ridiculously sub-par! The pull out bed had a huge sunken middle, the blinds to the hallway were broken, the bathroom mirror was peeling away from the borders and even had a sticker in the middle of it that had never been removed. Even free breakfast doesn't make this place worth a dime. Fortunately, the staff are friendly. But, if you don't want to stay in squalor, with schizophrenic thermostat, and sometimes-working hot water, avoid this dump. Hilton, you should be ashamed this place carries your name. So sad. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Not hair, actual crack in the sink ‍ - Hotels Near Me - Chicago, Illinois

We had a fantastic stay at the Embassy Suites! Our room was upgraded by the staff member at the front desk to a holiday suite and it made our stay so much more memorable, magical and special!!! I hope the staff member who checked us in knows how much it made our entire visit! We originally booked a room with a city view and our holiday suite absolutely had a stunning view for us, too. The breakfast offered each morning was delicious! The pool was great and the pool area included a sauna and that was awesome too. The hotel was conveniently located. There was so much to like about staying here! I would say like most hotels the bathroom could use some extra TLC. One of our folded towels was either dirty or stained and either way it really grossed me out. The tub portion of the shower looked a bit worn and dirty. And there was some mold growing on the ceiling above the shower. Overall, this place was stunning with so many things to enjoy about staying specifically here. For me it comes down to this one question: would I suggest this place for family & friends traveling to Chicago? Absolutely yes I would and we'd stay here again on future visits. read more

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Where oh where do I start? Buckle up. 1. No running water starting at 10pm. Meaning whatever plans you have must end early if you want to come back and shower, brush your teeth, wash your hands, or take a dump. 2. There is construction AT NIGHT. After being forced to retire early at 10pm, expect random noises and vibrations throughout the night. 3. The room we checked into smelled like poop and mold. Only after our toddler sat in front of the fridge did we realize that it was leaking and the carpet was soaked (and so were his pants). The fridge door was broken and couldn't be closed. Thankfully they moved us to a new room...which we had to abandon again later (see next point). 4. The people in the room next to us were extremely loud at 12:30am, potentially throwing a party. Tried calling the front desk to complain, but no one was answering. So I had to personally go down and walk over to the front desk and tell them. Thankfully they sent security. We had to complain twice as the first complaint was ignored by the loud hotel guests. They eventually quieted down, but not without coming to our front door and verbally harassing my family through the door at 1am. They were hostile to us the next morning, so we requested yet another room change. 5. Good luck calling the front desk. No one will pick up. 6. Speaking of front desk, the lines are extremely long, seemingly at all hours of the day. Understaffed is an understatement. 7. Speaking of calling, the phone in the bedroom didn't seem to work. We found out why: it wasn't even connected lol 8. After three nights, our room was still not serviced despite multiple requests. Our trash was piling up, and we ran out of towels. 9. Turned on the water in the kitchen faucet, and the water was brown. 10. Ordered dinner (pizzas and a chicken quesadilla) at the lobby bar at 9:40pm. I asked if I can come back in 15 minutes to get the food. Was told it was probably gonna take over 40 minutes! Meaning the water was already going to be turned off and they're still making food! I guess hand washing isn't important? 11. And saving the best for last: the mouth guard I use for sleeping accidentally fell from the nightstand onto the floor next to the bed. I immediately picked it up to find a random pubic hair attached to it. Black, curly, and stringy. Definitely a pube. Tried to wash it right away...oh wait there's no water! The "suite life" this ain't. read more

Like other downtown Embassy locations I've been to, check in is not available upon entry. You have to get on an elevator to the main lobby area. Check in took about 10 minutes because it was a bit busy but was seamless. We did not pay for a city or lake view but were placed in room 802 that had an AMAZING view. It was mostly a city view, but to the left you could also see the lake. The elevators took a while sometimes but it wasn't too bad. The breakfast wasn't delicious but it was good enough. The evening reception was okay - the snacks were pretty basic (cheese, pretzels, old vegetables and ranch) and the bartenders weren't that friendly but very quick and dealt with the foot traffic expeditiously. Both the host at breakfast and the bartenders at the evening reception check for the vouchers given at check in. The location is ideal for Michigan Avenue and Navy Pier attractions. Most ubers to main attractions were less than $10 and walking is an option. read more

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Customer service is absolutely the worst! Nadia behind the desk has the worst attitude of any customer service person I have ever met! Two: Room was supposed to be ready at 4....instead it was not ready until 5. Three: TV not working. Fourth: No Valet Fifth: Rooms remotes and accessories left in filthy conditions. My advice go elsewhere...not worth the headache correcting their problems...but they want to charge premium dollars for that shit hole! read more

Arrived for a long weekend with my family. The hotel room was very aged and falling apart. The room was not stocked with towels - had to ask for more standard items. Didn't feel safe in the hotel. A group of 5 boys followed me into the elevator and to my room. No security to be found. Pool was consistently overcrowded. Other kids were not supervised and playing rough too close to my little kids. Day 2: even worse! Pool was freezing cold - my kid's face turned blue! Pool was even more crowded and teens again were in the deep end when they couldn't swim and one actually grabbed my 4 yr old little tube with her in it!! And there were NO TOWELS. Day 3: Even after reporting the pool issues to the desk staff it continued to be ice cubes - no improvement. Breakfast was also crazy. 25+ min for an omelette. No place to sit. Day 4: After the rush went home the hotel brought out good items on the buffet - why wasn't I given these on the first days of my trip? Evening drinks: We didn't get to use our vouchers since 35+ people were in line. I'm definitely not staying here again. read more

In town for the Cubs Convention and this was our Thursday night spot. The hotel has a convenient self parking feature right next door. The hotel offers a pool, a Happy Hour, and breakfast. Although the hotel has many guests-the buffet is set up wonderfully with little to no waiting. This spot is a great location; a few blocks from the beach and close to many shops & restaurants. read more

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Bed bugs! If I could give zero stars I would. The first night my daughter went to bed with no bites/marks on her and woke up with nearly two dozen bites on her shoulders and back. The hotel denied any issues with bed bugs - even though when I spoke to them about it they said, "yes, you called earlier?", which I hadn't so clearly another guest also had issues. It was Thanksgiving weekend so impossible to switch hotels. They did let us move rooms after I insisted and gave us an insulting 10% discount on our stay. Meanwhile my daughter had an allergic reaction to the bites and is covered in angry red/purple bruises all over her back. The worst part was the lack of empathy from the hotel, they denied everything, I now what it feels like to be gaslighted! read more

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Somehow this place is still trying to charge for internet access in the year of our lord 2024. what in tarnation? Also nobody answers the phone if you call down to the front desk, so good luck. read more

A pleasant stay here for 4 nights. I thought with the size of the hotel, the elevators would be an issue, but never had to wait long. The free breakfast and cocktail hour are great. Love the made to order eggs and cocktail options offered. Rooms are spacious, though there was a humming noise all night. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Hotels Near Me - Chicago, Illinois

location, superb - we were able to walk everywhere (the weather is the only deterrent at times). staff, extremely friendly and helpful - two drinks during happy hour EVERYDAY, who doesn't love that! Only but was with the room itself - it needed some loving (as pictured). overall, warm bed to rest after a long day of being a tourist in chitown. definitely recommend going through the rooms with a fine tooth comb and giving them the love this 5star deserves. read more

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We exited our taxi to check in to this stunning, modern property for a 3 night stay. We are here in Chicago to celebrate the marriage of my dear Godchild/niece. Location couldn't be better. Right in the Miracle Mike and within walking distance to many stores and restaurants. It was a busy Friday afternoon and there was a line to get checked in and assigned a room. The two young ladies were joined by a third and worked diligently to provide quality customer service to everyone. A family member had recommended this property and made several room reservations months ago. There was a large lobby and a large bar cordoned off at that time but more about that later. Our room was on the 10th floor. It was spotless. A pleasant living area with plenty of seating and a small dining/desk area . There was also a big flat screen TV. The bathroom -again spotless with large dispensers fit body wash, shampoo & conditioner within the tub/shower area. Vanity and sink with hand soap dispenser and body lotion dispenser. Large vanity and of course a commode. Across from the bathroom was a coffee/tea bar and dorm size refrigerator. Plenty of coffee, tea creamers, cups etc. stocked it. The sleeping area had a separate door, a king bed and large picture window. City view with a tiny exposed portion of both Lake Michigan and the Chicago River. There is a huge celebration downtown in honor of Hispanic Heritage Month and we arrived back to our room last night in time for a fireworks display! Bed was comfortable with quality linens. I've never experienced such a large eating area and the breakfast offered could not have been better. Service with a "Good Morning " and a smile. Cooked to order omelets and any other style egg your heart desires. Bacon, Potatoes- huge bar of fruits, a juice , coffee & milk area, Dozens of bakery items, pancakes, oatmeal (my choice and old fashioned oats cooked to perfection), cold cereal, toast, breads, bagels. No doubt the most extraordinary free breakfast option EVER! Now then-we also can partake in a free "happy hour " with light snacks, beer, soda and wine which we will check out Sunday evening. I won't consider staying anywhere else! read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Pizza & Family Friday Night. - Hotels Near Me - Chicago, Illinois

No hot water. They came to fix it ripped apart the tub left it filthy. The maintenance guy was great but they could had house keeping clean up. Missed 2 client meetings, ruined suit & after an hour of going back and forth they offered me 1/2 off 1 night stay. I've been staying at Hilton's for 30 years & I'm extremely disappointed in how they handled this. Completely unacceptable, unprofessional & let alone the health risk of a dirty bathroom left torn apart when I'm in the middle of getting ready. Giving a 2 just because much of the working staff were very nice. Management was rude & unbecoming of anything I've seen in the service industry. That's why people go to Las Vegas for conferences to avoid this type of a horrible experience at a professional event. read more

We stayed a few weekends ago and I'm just getting to this review, but all around we unfortunately did not have a good stay. The room was dirty. There was food left on the ground from the previous guest. Even the lamp shades were disgusting. To top it off, the bartenders are something else to say the least. For happy hour my wife and I would alternate getting drinks while the other stayed back with the kids. Every time I went up for a refill they would mark my card. Every time my wife went up, they would just give her the drink without marking her card. While I appreciate sending my wife back up for the free drinks its a completely sexist move and quite frankly, unacceptable. This didn't just happen the first night, but our entire stay. The pool during our stay was also gross. There were chunks of hair on the pool deck and used band aides on the filter returns. On a positive note, and the only one that I can think of right off, the parking structure was a breeze. While there isn't any diamond parking spots, it was still easy to get in, out and up to our rooms. Unfortunately, I'm not sure we will ever be back to this particular hotel. read more

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We had an amazing stay at the Embassy Suites by Hilton Chicago Downtown Magnificent Mile. We stayed from 18-21 June 2024. The staff were absolutely amazing, the front staff gave us a great welcome. The best part of our stay were the evening reception, the bartenders were an absolute blast. The breakfast was also pretty good, the cook to order breakfast was a real plus. The hotel is nested within walking distance to a lot of Chicago attractions which was a bonus for sightseeing. The next time we come to the Windy City, we will definitely stay here again. read more

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The customer service at this location was top-notch. We are Hilton Honors customers (well worth it - we stay at Hilton properties a couple of times per year). The app was easy to use and the ability to text with staff was really helpful. We were able to park earlier than our check-in, our room was ready early, the staff was eager to make recommendations for activities and restaurants. We had a few minor technical difficulties with our room and they were very quick to respond. The staff at breakfast were incredibly accommodating for my children's food allergies. The location was amazing - easy walking to many locations. There were a number of nice restaurants available a short walk away. We didn't have to leave the building to access our parking. While the building is showing some wear and tear due to age, it was clean and well-maintained. I would highly recommend this hotel. read more

Okay stay! This hotel is kind of dated but it was close to the things we wanted to do. We enjoyed being across from Whole Foods! I normally enjoy Embassy Breakfast but the food here was lacking. My made to order omelette lacked flavor. The other item were lackluster as well. The only thing I really enjoyed was the bacon and muffins. As far as the rooms, the beds were pretty comfortable but the walls were very thin. I heard a child crying constantly. My view of the city was nice. If you can afford to spend a little more for a nicer hotel, do so. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Hotels Near Me - Chicago, Illinois

I stood in line for an hour and an hour past the check-in time. I now have to wait with no approximate time for a room. This isn't starting out well, if it was my choice I would be at a Marriott hotel. However, the conference planners is hosting at this hotel, so it's whatever I get apparently. They didn't offer anything to compensate for the inconvenience and was very matter of fact. Not a proper conference host with mediocre at best facilities. Very disappointed and also not surprised, service has no standards today. read more

I don't normally post this much about a property. This really was super disappointing this time as I have stayed at this hotel for many, many years. this hotel is in desperate need of some TLC. I appreciate the breakfast and the manager reception. Unfortunately both are chaos. Too many people in too small of a space with poor flow. It's also pretty unhygienic. The floors are super sticky in the breakfast area. The entire week. Sticky. Never mopped. The hotel really does need a lot of care. The floors in my room were never vacuumed and the floor in my bathroom probably hasn't been cleaned in a long time the door in my bathroom, see photos, is disgusting, and needs to be cleaned and painted. Very dusty. Also, there is a lack of attention to detail of the common areas, there was a bottle of conditioner that sat on the floor for four days before it got picked up and thrown away. Also, there was a bag of trash near the elevators that sat there for three days before it went in the trash. Really disappointing. Lastly, we had asked for housekeeping every day during our stay. One of the days they didn't do the housekeeping, and we asked at the front desk if they could do it. The front desk clerk argued with my mother and me, saying we had the do not disturb sign on the door. We certainly did not. I found it bizarre that the front desk clerk would call to our room and continue to argue with us that we had the sign on the door when we did not. The other disappointing thing is they never replaced cups or coffee throughout our stay. As I said, unfortunately, I won't be staying at the Embassy suites going forward, I hope someday the hotel gets a good overhaul and we might come back. read more

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We spontaneously took late trip to chicago and needed a room for the night. Some specifications that drew us to this hotel were the location, pricing and a pool. The location was in a great spot to walk around and walk to the Navy Pierre. Especially in Chicago, parking is expensive and not easy to find. You'll definitely be grateful that you're walking distance to some great attractions in chicago. They also had a nice drive up to drop off youre stuff and then the parking garage is right next door for $48 a night. It was around $260 per night for a king bed. That king bed was worth it. Very comfortable. The room itself had a beautiful view of the city. Take a look of the photo I took from our room view! The shower was not our favorite. The water came out of the shower head, sprayed too wide, and spilled water all over the floor. You also get a complementary breakfast in the morning. Unfortunately, we are not early risers and didn't wake up in time for that. Another thing that happened was, we went to go get ice and FORGOT our card to get back in lol. Since we didn't have our ID either, security had to meet us at our room and let us in. The staff were friendly, I didn't feel embarrassed or judged once by them! Definitely a good place to stay. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - View from the room! - Hotels Near Me - Chicago, Illinois

Very very unhelpful at the front desk. When I checked in she said nothing about parking. I tried to fill out the info on my own and finally realized I needed to have them validate it. I called the front desk 5X with no success. Went down to get in the long line and listened to the phone ring without stop the entire time. I got my parking fixed and asked her if anyone answers the phones for the 455 rooms. She said no not when we have customers at the counter. The line at the counter was always long so the phones were never answered all evening. That's what $400 a night buys you there! read more

Even though there's a pandemic going on, this hotel did not disappoint. The hotel certainly was following the city's guidelines. As usual, I had reserved a suite via the Hilton app, which is so user friendly. Due my status, the hotel had upgraded me to a Corner Suite on a higher floor. I had checked in on line and went straight up to my suite via the glass elevators that had an incredible view of the city. Unfortunately, I was not able to enjoy the open air lobby. In normal times, I would have enjoyed the managers' reception and the morning breakfast. There's also plenty of various seating & working areas. The Living Wall was very impressive. Hopefully, next time, I be able to enjoy those amenities. The suite was nicely decorated with neutral colors with great views of the city and of the lake. I really liked the sectional couch, which turns into a sofa bed. The wet bar had a small refrigerator and and small microwave. Besides, having great views, there's an additional vanity in the bedroom. Overall, a great stay at this hotel and looking forward to another stay. Hopefully, I'll be able to really enjoy all of the amenities. read more

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It was very nice. We had big rooms. The architecture was very interesting. And the elevators were fast as lightning.

Just about everything went well that should go well during an Embassy Suites visit. Spacious, clean and hotel staff to match.

No hot water at 10:30 pm. No answer at front desk for inquiries. But if you're in the lobby minding your own business, a rep from Hilton Vacation Getaways will be all over you trying to sell you. Avoid. read more

Great location and friendly staff . The hotel is clean and rooms are comfortable. Awesome happy hour and free breakfast with grilled omelet and pancakes along with hash browns and fresh fruit and breakfast bar. The location is perfect to walk along the magnificent mile and river walk front. Very reasonable prices for a downtown hotel. read more

Terrible experience and will be making sure to emphasize how *NOT* family friendly it is to anyone who asks for hotel recommendations. Check in/out was slammed- line all the way to the elevators. They were clearly understaffed and overwhelmed. The crowd was loud and obnoxious. Many were there to party, and did not supervise their kids. The hallways and elevators reeked of weed. The pool was so full of unsupervised kids that we couldn't swim for more than 10 minutes before I had to pull my kids out. My 3 year old was trampled by a large group of children on the pool steps. The rooms were unimpressive and the pull out couch was incredibly uncomfortable. We called the desk several times to get more sheets, but after repeatedly getting no answer I finally had to walk down there and wait in a long line to ask someone in person. The breakfast was packed full of people and our family had to squeeze in at a too-small table to eat mediocre buffet food, since the "made to order" line was so long. Overall, the crowd of people was not conducive to a family environment, and it's obviously a popular party spot for people in/around the city. Not worth what we paid and would not recommend. read more