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    Embassy Suites by Hilton Chicago Downtown Magnificent Mile

    3.2 (383 reviews)
    Open Open 24 hours

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    Korean BBQ wings at 511 north
    Delia S.

    This was sadly the worst Embassy Suites experience I've ever had. We love the ES and have been fans for decades because my dad swoons over the breakfast, but this ES was beyond horrible. First be aware: there are hidden fees disguised as a daily $25 destination charge, $16 laundry charge and premium wifi. You can't opt out of this. It is taken from your $300 deposit. Second: forget about using the elevators. Two were out of use due to maintenance so people were literally either standing in line for over 10 minutes for the elevator or taking the stairs up and down 8 or 9 floors. Terrible if you have chronic pain and can't stand for long. Third: It's overcrowded and practically a circus. If you can manage to get on the elevator to make it down to breakfast, you'll have to battle the ridiculously long lines and have nowhere to sit. That's even if you go when it opens at 7:30am. Parking is $65/night. You can't use a trolly to take your own bags to your room. Although much of the staff here is more robotic and lacking empathy, I did manage to have a lovely lovely experience with manager Sonja.

    It's a little chilly!
    Inverleith F.

    We have become fans of Chicago and have visited now twice; once in the Fall and this time in December. We are Hilton folks and wanted to try this hotel due to the central location. We are perfectly happy with the consistency with Embassy Suites. The rooms aren't anything special but they are clean and comfortable. We were placed into a room that was part of a special event though we hadn't asked for it. The special was a treat basket full of snacks, juice and soft drinks. Yummy!! Overall, the free breakfast is good and can be crowded depending on when you go. Happy hour beverage is good, snacks are drab. A few chips and that's about it. A great place to stay while in Chicago and certainly with kids. The place was busy since it's the holiday season.

    Amy S.

    Pros: - great location, walking distance to the river, millennium park, navy pier, waterfront. Close to plenty of restaurants (including Lou Malnetti's and Giordano's for deep dish), coffee shops, drinks - Beautiful, modern looking hotel with great views of the city and some view of Lake Michigan - Breakfast has ready-to-order omelets that are made quick and delicious and a buffet of eggs, bacon/sausage, pancakes. - 2 complimentary drinks per person and snacks between 5:30pm-7pm - Pool is great for swimming laps. Fitness center is nice. No jacuzzi. - Great service, told us about the Taste of Chicago and let us late checkout at 12pm instead of 11am - TV has streaming and live TV Cons - Parking costs a fortune. Also they charge you $25 per day that you can make up for by buying $25 worth of food/drink at the hotel's bar/restaurant

    Betsy S.

    We were really hoping to write a stellar review of our recent stay at Embassy Suites, but unfortunately, that wasn't the case this time around. To start with the positives, the room and suite were very comfortable -- spacious, clean, and nicely laid out. The location is also excellent, within walking distance of The Bean and plenty of great restaurants and shops, which made exploring the city really enjoyable. The complimentary breakfast is another highlight, especially the made-to-order omelets and hot options. Just be sure to get there early, because the line for omelets can get long during peak times. However, several issues made the experience less than ideal. The shower amenities, which are mounted on the wall (gel, conditioner, shampoo), are a nice concept -- but during my shower, the conditioner dispenser actually fell off the wall into the tub, nearly hitting my foot. It could have been a minor accident waiting to happen. On top of that, both phones in the room were broken, so maintenance had to come up and fix all three things (the dispenser and the two phones). We also had some frustration with the hotel restaurant and bar. The front desk told us it would open at 3 p.m., but that turned out not to be the case. When it finally did open, we were told it would be at least 30 minutes before food could be served -- not exactly what you want to hear after waiting around. We ended up speaking with the manager, who was very professional and understanding. She handled it well by sending us to the main restaurant on the hotel's lobby level, where our bill was covered. That gesture was appreciated and showed good customer service. The elevators were another challenge, as one set of elevator banks was being renovated, leading to long waits at busy times. And even though we were on the 10th floor, we were awakened around 4 a.m. by a fire engine horn blaring outside -- not the hotel's fault, of course, but something to keep in mind if you're a light sleeper. A quick tip: be sure to give your Hilton Honors number at check-in so you can earn points and rewards for your stay. Overall, Embassy Suites has a lot going for it -- a great location, spacious rooms, and a solid breakfast -- but the maintenance problems, restaurant confusion, and elevator delays took away from what could have been a five-star stay. Hopefully, with a few fixes and better communication, future visits will be smoother. I would like to stay here again but I do hope they make it better!

    Raymond G.

    I loved my stay at the Embassy Suites by Hilton Chicago Downtown Magnificent Mile. It was clear from moment one that the location would make my trip unforgettable. While most people rave about the large rooms, free cooked-to-order breakfast and happy hour cocktails, I loved the hotel location! The housekeeping staff also make sure the rooms are spotless. I was in a suite on the 15th floor with amazing views and the room even had three sinks. I found that extra space made getting ready much easier. The gym was good. The elevators were fast. The staff was nice. The internet was fast for Zoom meetings. All in all, the Embassy Suites by Hilton Chicago Downtown Magnificent Mile really has something for everyone.

    Not hair, actual crack in the sink ‍
    Stephanie D.

    Avoid at all costs! The rooms are dilapidated, NO hot water on a Monday at 17:00 , Dirt stains in the bathtub....if it weren't for the staff, this place would be a total loss! I've stayed at a LOT of Hilton properties around the World and this one is ridiculously sub-par! The pull out bed had a huge sunken middle, the blinds to the hallway were broken, the bathroom mirror was peeling away from the borders and even had a sticker in the middle of it that had never been removed. Even free breakfast doesn't make this place worth a dime. Fortunately, the staff are friendly. But, if you don't want to stay in squalor, with schizophrenic thermostat, and sometimes-working hot water, avoid this dump. Hilton, you should be ashamed this place carries your name. So sad.

    Beautiful Christmas decor in our Christmas themed suite
    Ali D.

    We had a fantastic stay at the Embassy Suites! Our room was upgraded by the staff member at the front desk to a holiday suite and it made our stay so much more memorable, magical and special!!! I hope the staff member who checked us in knows how much it made our entire visit! We originally booked a room with a city view and our holiday suite absolutely had a stunning view for us, too. The breakfast offered each morning was delicious! The pool was great and the pool area included a sauna and that was awesome too. The hotel was conveniently located. There was so much to like about staying here! I would say like most hotels the bathroom could use some extra TLC. One of our folded towels was either dirty or stained and either way it really grossed me out. The tub portion of the shower looked a bit worn and dirty. And there was some mold growing on the ceiling above the shower. Overall, this place was stunning with so many things to enjoy about staying specifically here. For me it comes down to this one question: would I suggest this place for family & friends traveling to Chicago? Absolutely yes I would and we'd stay here again on future visits.

    View from room 802
    Tia S.

    Like other downtown Embassy locations I've been to, check in is not available upon entry. You have to get on an elevator to the main lobby area. Check in took about 10 minutes because it was a bit busy but was seamless. We did not pay for a city or lake view but were placed in room 802 that had an AMAZING view. It was mostly a city view, but to the left you could also see the lake. The elevators took a while sometimes but it wasn't too bad. The breakfast wasn't delicious but it was good enough. The evening reception was okay - the snacks were pretty basic (cheese, pretzels, old vegetables and ranch) and the bartenders weren't that friendly but very quick and dealt with the foot traffic expeditiously. Both the host at breakfast and the bartenders at the evening reception check for the vouchers given at check in. The location is ideal for Michigan Avenue and Navy Pier attractions. Most ubers to main attractions were less than $10 and walking is an option.

    Constance M.

    In town for the Cubs Convention and this was our Thursday night spot. The hotel has a convenient self parking feature right next door. The hotel offers a pool, a Happy Hour, and breakfast. Although the hotel has many guests-the buffet is set up wonderfully with little to no waiting. This spot is a great location; a few blocks from the beach and close to many shops & restaurants.

    Bed bugs!
    Sondra Z.

    Bed bugs! If I could give zero stars I would. The first night my daughter went to bed with no bites/marks on her and woke up with nearly two dozen bites on her shoulders and back. The hotel denied any issues with bed bugs - even though when I spoke to them about it they said, "yes, you called earlier?", which I hadn't so clearly another guest also had issues. It was Thanksgiving weekend so impossible to switch hotels. They did let us move rooms after I insisted and gave us an insulting 10% discount on our stay. Meanwhile my daughter had an allergic reaction to the bites and is covered in angry red/purple bruises all over her back. The worst part was the lack of empathy from the hotel, they denied everything, I now what it feels like to be gaslighted!

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    2 months ago

    Very great hotel and friendly staff. I am a forever Hilton member. The rooms are clean.

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    11 months ago

    It was very nice. We had big rooms. The architecture was very interesting. And the elevators were fast as lightning.

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    2 years ago

    Just about everything went well that should go well during an Embassy Suites visit. Spacious, clean and hotel staff to match.

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    Ask the Community - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

    I am definitely staying at a embassy suite when I visit in a few weeks. I'm curious to know which one is near landmarks and shopping?

    This hotel is walking distance to Navy Pier and Millennium Mile shopping. There are many great restaurants nearby as well. We used Uber to get to the Chicago Art Museum and the Museum of Science and Industry ( well worth a visit!).… Read more

    View All 2 Questions

    Review Highlights - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

    The location was perfect for us to walk to the Navy pier, Willis Tower, and major shopping around the city.

    Mentioned in 48 reviews

    Read more highlights

    The Ivy Room At Tree Studios - Grilled salmon

    The Ivy Room At Tree Studios

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    Working with Pam was truly one of the best decisions we made for our wedding. From the very first…read moremeeting, she brought a sense of calm, confidence, and genuine care that made the entire planning process feel seamless. Pam has an incredible eye for detail and an innate ability to turn a vision into something even more beautiful than you imagined! She was organized, responsive, and always ten steps ahead, coordinating every vendor flawlessly and ensuring we never had to worry about a thing! On our wedding day, Pam and her team made everything run so smoothly that we were able to be fully present and actually enjoy every moment. Beyond her professionalism, Pam is simply a joy to work with; warm, thoughtful, and deeply invested in making the day special. Our guests are still raving about how perfect everything was, and we owe so much of that to her!!

    We came here for an event honoring volunteers and achievements by the Respiratory Health…read moreAssociation. I like the outdoor setup, being cradled and surrounded by ivy walls. I wonder if that's the 'Ivy Room' of the namesake? We grabbed some drinks and enjoyed music, speeches and a special award. It's a nice space with seating, not just wicker chairs either but cushions! There were passed drinks and hor-durves, as well as friendly, helpful bartenders for those wanting beer, water or soda. One of us spilled something on a light-colored jacket, and they came to our rescue with seltzer and wipes. There was also a buffet with Spanish themed food (empanadas, paella) and small bite dessert bar. I asked about what had red meat/pork and thankfully I was dutifully informed. The caterers gave me and my party some leftovers! Not sure what prompted that but we appreciated it(we tipped even on free drinks). The missing star has to do with the wine. It was AWFUL! I tried to break it up with beer, but I got so sick the next day, I had to cancel my evening plans. I probably over indulged, but I have had more wine in one sitting with way fewer side effects. I may just stick with beer next time.

    Chicago Winery - Enjoy a wine & cheese plate in our restaurant, LIVA

    Chicago Winery

    (65 reviews)

    Near North Side

    I stopped by Chicago Winery on a Wednesday early evening solo and was able to sit at the bar…read morewithout reservation. I was blown away by the ambiance and decor. Chicago Winery prioritizes upscale and intimacy but their service is personable and friendly allowing you to feel right at home. On Wednesday they offer a Happy Hour special, $5 off a tasting and $10 wine by the glass. The server as extremely kind, and was able to offer me some suggestions based on my personal palate and wine interests. I landed on the Winemaker's Tasting, which included 4, one ounce pours, including Blancs de Blancs, Albarino, Barbera and Merlot. I paired the tasting with the a BYOB board. From their menu I picked the olives, Afterglow, and the Tempesta Guanciale. The server was educated on the wines was able to walk me through the tasting and pairings but gave me independence and autonomy to enjoy at my own leisure and pace. I highly enjoyed my visit and absolutely will be returning to dine in, as well as to get a winery tour!

    Was gifted the wine tasting and tour for my birthday which was a very fun experience. Great deal to…read morebuy wine after. I preferred the whites and was disappointed by the reds. We had the date package and ate at the restaurant after. I recommend the pork schnitzel and pierogis. We ordered four shareables but weren't blown away by the butternut squash fondue and gougeres. Loved our hostess for the wine tasting, but wish there was more guidance on tasting notes and wine terminology. I'd recommend though to any wine lovers, I still learned a lot!

    Big City Pickle

    Big City Pickle

    (2 reviews)

    Near North Side

    We decided to try out pickleball and learnt about their Gold Coast location. This location has…read morearound 10 courts. The courts are outdoor. You can reserve courts online or at the location. They offer paddles at a cost but the pickleballs are free to use whilst playing. We had a prior reservation. The check in process was fast. We just stated the name and the person at the desk gave us our court number. The area seemed well maintained. The check in desk was at the entrance and was a small space. They also offer pickleball lessons for specific times. They even have some slots that are cheaper to reserve (usually off peak hours). We didn't see any water station but there were a few picnic tables where you could put your stuff and take breaks and sit if needed.

    My friend and I wanted to play pickleball but didn't want to wait in line, so we decided to book a…read morecourt in advance at Big City Pickle. The process was super easy, on their website, you can check how many courts are available and choose your preferred time slot. We booked and paid online, and when we arrived, we were assigned our court right away. They provide pickleballs if you need them and also offer paddle rentals. Each slot is one hour long, which is perfect for a good game. There were around 7-10 courts available, and the open setup makes it great for a summer game. I'd definitely recommend it if you don't want to wait in a queue, the whole process was smooth!

    McCormick Bridgehouse & Chicago River Museum

    McCormick Bridgehouse & Chicago River Museum

    (38 reviews)

    The Loop

    OMG! The McCormick Bridgehouse & Chicago River Museum has given me a second career to think about…read moreonce I retire. The first was during our stay at the Sable Hotel in Nay Pier. Will sitting in the window, drinking bubbles, I watched the boats going in and out of the locks, I declared in a loud voice to The Doctor that I wanted to become the lock operator. Well if that job doesn't come through, operating the gears to raise the bridge is my new one. I have lived in Chicago all my life, born and bred, and I am a lover of all of the bridges in our town. I had no idea about this museum. It is down on the riverwalk on the Chicago River. The first time The Doctor and I went, it was by accident that we discovered it during one of our staycations. The museum is a five story building. There is no specific fee to enter, but they do take donations. Each floor is filled with historical goodies about the bridges, gears, mechanisms, etc. At river level, The Doctor and I geeked out as we are gears heads. We were able to see the gears that are responsible for raising the bridge. Imagine our surprise to discover that the engine, named Earle, that operates the bridge is kind of like a 1950's Volkswagen Bug. Hearing that made me think of the first time I went to the Museum of Science and Industry to discover that Man went to the moon in something that looked like a washing machine and was operated by computer was didn't even come close to the power of my Samsung phone! But being a gear head, I know that the counter weights literally do the heavy lifting. It was cool to see the lower street levels through the gaps in the structure. Once we got our fill of viewing the gears, we made our way up each level to see the various artifacts and historical musings about Chicago and the different types of bridges in the city. Be prepared to get in some steps (wear your Fitbit or favorite tracker). It was a very interesting visit and I learned a lot about our history with the bridges. Upon leaving, we discovered that the museum does tours of the bridge raising, so we made an reservation to attend. Tickets were $15 each and we were told to arrive at 9:15 am. First thing I discovered during the tour was that there are people in various positions in the gear area as well as the lower sections of bridges. Once the bells went off, Earle started roaring and the gears started turning. It was so cool to see the gears turning and watching the lower section of the bridge for Lower Wacker go up! Once the bridge went up and the gears stopped, The Doctor and I made our way upstairs to see the bridges in the air. It is an interesting process as one bridge at a time goes up and the next one doesn't go up until the other one is in place. So it was cool to see the State Street bridge go up next and watch the Michigan Ave bridge come down. This is not an experience that I would have normally planned for an early Saturday morning, but it was so much fun and we really enjoyed it. The tour season is over as October 25 was the last viewing, but I would highly recommend that once the museum starts the tours again, make a reservation to go and see the bridges go up and down. It was truly magically for us.

    Have lived in Chicagoland for years and had no idea of the existence of this museum. Located on the…read moreRiverwalk, we just happened to stumble upon it. It was free for us when we went - I think there is an entrance fee on certain days? Don't quote me on that! It's pretty easy to miss. Has tons of information on the Chicago river and the bridge systems with the mechanical and hydraulic systems used to operate the bridge. Apparently there is also a guided tour also that has a cost - we did the self guided tour. To be honest my husband engineer probably found it more interesting than I did! Has 5 stories with lots of stairs which are pretty narrow, can look out the windows into the river. Takes maybe 20 or so minutes give or take - but would definitely recommend checking out particularly on a free day!

    Hotel EMC2, Autograph Collection - Hotel EMC2 outside

    Hotel EMC2, Autograph Collection

    (211 reviews)

    $$

    Near North Side, River East

    As soon as I saw the photos of Hotel EMC2, I knew I had to book it for my quick weekend stay in…read moreChicago--and I'm so glad I did. Shout-out to Nia at the front desk, who was the first person I encountered when I walked in. Her energy was exactly what you want as a guest--warm, welcoming, and professional. I've spent most of my career in hospitality, so I naturally pay attention to the level of service being provided, and she absolutely set the tone for a great stay. Kudos to her and to the team that hired her. My room was beautiful. Nia also let me know I had been upgraded due to my Marriott loyalty, which was very much appreciated. I stayed in a king room, and the moment I walked in, I honestly considered extending my stay another night. The space had a sleek, modern look, everything was clean, and the lighting gave it a stylish city vibe. I ordered room service shortly after arriving and got a burger with fries (which I believe were Parmesan fries ). Everything was very good, and the room service attendant Lorena was just as kind and pleasant. Even though I was only there for one night, the experience was great from start to finish. The bed was comfortable, the linens were fresh, and the location is incredibly convenient--close to everything, which I always appreciate when traveling. I will definitely look to stay here again the next time I'm in Chicago and hope to have the same wonderful experience.

    I stayed at the EMC2 Autograph Collection in Chicago and it's the kind of place that makes you…read morebriefly reconsider your own apartment choices. The room? Smart without trying too hard. Clean lines, moody lighting, and that subtle blend of science-meets-art that somehow feels both curated and effortless. The art isn't decorative filler; it's intentional. The whole property has that boutique confidence: not loud, not trendy-for-the-sake-of-trendy...just precise. The aesthetic walks a tightrope between laboratory chic and soulful design, and it doesn't fall. The restaurant deserves its own paragraph. The olive cake alone should have a publicist. The food is thoughtful, layered, and memorable without being pretentious. It feels like someone actually tasted everything before approving the menu; which, these days, is not a given. Location? Ideal. Walkable, central, easy. The gym? Surprisingly solid. Not the sad afterthought treadmill situation. An actual usable space. But here's the thing. Beautiful rooms fade. Art becomes background. Even olive cake, tragically, gets finished. What stays is service. And Nia. Nia is the reason my long stay didn't feel like a stay. It felt like being known. Her smile isn't transactional. Her care isn't performative. The attention to detail is quiet and precise. She remembered my name everyday and I was there for a while. Makes you think, "Oh, someone is actually paying attention." There's a difference between service and hospitality. Nia understands the difference. That's what brings you back.

    Embassy Suites by Hilton Chicago Downtown Magnificent Mile - hotels - Updated May 2026

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