We stayed a few weekends ago and I'm just getting to this review, but all around we unfortunately did not have a good stay. The room was dirty. There was food left on the ground from the previous guest. Even the lamp shades were disgusting. To top it off, the bartenders are something else to say the least. For happy hour my wife and I would alternate getting drinks while the other stayed back with the kids. Every time I went up for a refill they would mark my card. Every time my wife went up, they would just give her the drink without marking her card. While I appreciate sending my wife back up for the free drinks its a completely sexist move and quite frankly, unacceptable. This didn't just happen the first night, but our entire stay. The pool during our stay was also gross. There were chunks of hair on the pool deck and used band aides on the filter returns. On a positive note, and the only one that I can think of right off, the parking structure was a breeze. While there isn't any diamond parking spots, it was still easy to get in, out and up to our rooms. Unfortunately, I'm not sure we will ever be back to this particular hotel. read more

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Okay stay! This hotel is kind of dated but it was close to the things we wanted to do. We enjoyed being across from Whole Foods! I normally enjoy Embassy Breakfast but the food here was lacking. My made to order omelette lacked flavor. The other item were lackluster as well. The only thing I really enjoyed was the bacon and muffins. As far as the rooms, the beds were pretty comfortable but the walls were very thin. I heard a child crying constantly. My view of the city was nice. If you can afford to spend a little more for a nicer hotel, do so. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Hotels Near Me - Chicago, Illinois

We had an amazing stay at the Embassy Suites by Hilton Chicago Downtown Magnificent Mile. We stayed from 18-21 June 2024. The staff were absolutely amazing, the front staff gave us a great welcome. The best part of our stay were the evening reception, the bartenders were an absolute blast. The breakfast was also pretty good, the cook to order breakfast was a real plus. The hotel is nested within walking distance to a lot of Chicago attractions which was a bonus for sightseeing. The next time we come to the Windy City, we will definitely stay here again. read more

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We spontaneously took late trip to chicago and needed a room for the night. Some specifications that drew us to this hotel were the location, pricing and a pool. The location was in a great spot to walk around and walk to the Navy Pierre. Especially in Chicago, parking is expensive and not easy to find. You'll definitely be grateful that you're walking distance to some great attractions in chicago. They also had a nice drive up to drop off youre stuff and then the parking garage is right next door for $48 a night. It was around $260 per night for a king bed. That king bed was worth it. Very comfortable. The room itself had a beautiful view of the city. Take a look of the photo I took from our room view! The shower was not our favorite. The water came out of the shower head, sprayed too wide, and spilled water all over the floor. You also get a complementary breakfast in the morning. Unfortunately, we are not early risers and didn't wake up in time for that. Another thing that happened was, we went to go get ice and FORGOT our card to get back in lol. Since we didn't have our ID either, security had to meet us at our room and let us in. The staff were friendly, I didn't feel embarrassed or judged once by them! Definitely a good place to stay. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - View from the room! - Hotels Near Me - Chicago, Illinois

No hot water. They came to fix it ripped apart the tub left it filthy. The maintenance guy was great but they could had house keeping clean up. Missed 2 client meetings, ruined suit & after an hour of going back and forth they offered me 1/2 off 1 night stay. I've been staying at Hilton's for 30 years & I'm extremely disappointed in how they handled this. Completely unacceptable, unprofessional & let alone the health risk of a dirty bathroom left torn apart when I'm in the middle of getting ready. Giving a 2 just because much of the working staff were very nice. Management was rude & unbecoming of anything I've seen in the service industry. That's why people go to Las Vegas for conferences to avoid this type of a horrible experience at a professional event. read more

I stood in line for an hour and an hour past the check-in time. I now have to wait with no approximate time for a room. This isn't starting out well, if it was my choice I would be at a Marriott hotel. However, the conference planners is hosting at this hotel, so it's whatever I get apparently. They didn't offer anything to compensate for the inconvenience and was very matter of fact. Not a proper conference host with mediocre at best facilities. Very disappointed and also not surprised, service has no standards today. read more

Even though there's a pandemic going on, this hotel did not disappoint. The hotel certainly was following the city's guidelines. As usual, I had reserved a suite via the Hilton app, which is so user friendly. Due my status, the hotel had upgraded me to a Corner Suite on a higher floor. I had checked in on line and went straight up to my suite via the glass elevators that had an incredible view of the city. Unfortunately, I was not able to enjoy the open air lobby. In normal times, I would have enjoyed the managers' reception and the morning breakfast. There's also plenty of various seating & working areas. The Living Wall was very impressive. Hopefully, next time, I be able to enjoy those amenities. The suite was nicely decorated with neutral colors with great views of the city and of the lake. I really liked the sectional couch, which turns into a sofa bed. The wet bar had a small refrigerator and and small microwave. Besides, having great views, there's an additional vanity in the bedroom. Overall, a great stay at this hotel and looking forward to another stay. Hopefully, I'll be able to really enjoy all of the amenities. read more

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I don't normally post this much about a property. This really was super disappointing this time as I have stayed at this hotel for many, many years. this hotel is in desperate need of some TLC. I appreciate the breakfast and the manager reception. Unfortunately both are chaos. Too many people in too small of a space with poor flow. It's also pretty unhygienic. The floors are super sticky in the breakfast area. The entire week. Sticky. Never mopped. The hotel really does need a lot of care. The floors in my room were never vacuumed and the floor in my bathroom probably hasn't been cleaned in a long time the door in my bathroom, see photos, is disgusting, and needs to be cleaned and painted. Very dusty. Also, there is a lack of attention to detail of the common areas, there was a bottle of conditioner that sat on the floor for four days before it got picked up and thrown away. Also, there was a bag of trash near the elevators that sat there for three days before it went in the trash. Really disappointing. Lastly, we had asked for housekeeping every day during our stay. One of the days they didn't do the housekeeping, and we asked at the front desk if they could do it. The front desk clerk argued with my mother and me, saying we had the do not disturb sign on the door. We certainly did not. I found it bizarre that the front desk clerk would call to our room and continue to argue with us that we had the sign on the door when we did not. The other disappointing thing is they never replaced cups or coffee throughout our stay. As I said, unfortunately, I won't be staying at the Embassy suites going forward, I hope someday the hotel gets a good overhaul and we might come back. read more

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The customer service at this location was top-notch. We are Hilton Honors customers (well worth it - we stay at Hilton properties a couple of times per year). The app was easy to use and the ability to text with staff was really helpful. We were able to park earlier than our check-in, our room was ready early, the staff was eager to make recommendations for activities and restaurants. We had a few minor technical difficulties with our room and they were very quick to respond. The staff at breakfast were incredibly accommodating for my children's food allergies. The location was amazing - easy walking to many locations. There were a number of nice restaurants available a short walk away. We didn't have to leave the building to access our parking. While the building is showing some wear and tear due to age, it was clean and well-maintained. I would highly recommend this hotel. read more

Great location and friendly staff . The hotel is clean and rooms are comfortable. Awesome happy hour and free breakfast with grilled omelet and pancakes along with hash browns and fresh fruit and breakfast bar. The location is perfect to walk along the magnificent mile and river walk front. Very reasonable prices for a downtown hotel. read more

Terrible experience and will be making sure to emphasize how *NOT* family friendly it is to anyone who asks for hotel recommendations. Check in/out was slammed- line all the way to the elevators. They were clearly understaffed and overwhelmed. The crowd was loud and obnoxious. Many were there to party, and did not supervise their kids. The hallways and elevators reeked of weed. The pool was so full of unsupervised kids that we couldn't swim for more than 10 minutes before I had to pull my kids out. My 3 year old was trampled by a large group of children on the pool steps. The rooms were unimpressive and the pull out couch was incredibly uncomfortable. We called the desk several times to get more sheets, but after repeatedly getting no answer I finally had to walk down there and wait in a long line to ask someone in person. The breakfast was packed full of people and our family had to squeeze in at a too-small table to eat mediocre buffet food, since the "made to order" line was so long. Overall, the crowd of people was not conducive to a family environment, and it's obviously a popular party spot for people in/around the city. Not worth what we paid and would not recommend. read more

Great Hotel in walking distance many areas in Chicago. Some of the friendliest staff I have met Cory greeted us and got us all checked in with snack bags for gold members. read more

Very very unhelpful at the front desk. When I checked in she said nothing about parking. I tried to fill out the info on my own and finally realized I needed to have them validate it. I called the front desk 5X with no success. Went down to get in the long line and listened to the phone ring without stop the entire time. I got my parking fixed and asked her if anyone answers the phones for the 455 rooms. She said no not when we have customers at the counter. The line at the counter was always long so the phones were never answered all evening. That's what $400 a night buys you there! read more

The room was nice. I say the best breakfast was in Florida just my thought. We had a nice view of the Lincoln river.

It was very nice. We had big rooms. The architecture was very interesting. And the elevators were fast as lightning.

No hot water at 10:30 pm. No answer at front desk for inquiries. But if you're in the lobby minding your own business, a rep from Hilton Vacation Getaways will be all over you trying to sell you. Avoid. read more

Just about everything went well that should go well during an Embassy Suites visit. Spacious, clean and hotel staff to match.

This place surprises me all the time. If elevators don't go out there's trash in elevator. Garbages in garage are pouring with trash all over floor. People park like a holes! read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - The elevator today - Hotels Near Me - Chicago, Illinois

Location, Location, Location Perfect five star location for a family vacation to Chicago. Central to so many restaurants, parks, museums, the Riverwalk and more. This upped the stars from a 3 to a 4. Fairly quiet during St. Patrick's Day weekend, but hotel still had a fun festive feel. Green drinks included green lemonade for the complimentary Happy Hour. They even had a man in a kilt playing the bagpipes. Rooms are the standard for Embassy Suites. The bedroom had two double beds. Nice to have a sink in the bedroom. The living room had a kitchenette with a microwave, mini fridge and a sink. The sleeper sofa in that room was not comfortable at all...so thin, like a camping mat, that you could feel and hear the springs as you moved. Breakfast was standard fare and exactly the same for the five days of our trip-cooked to order eggs, oatmeal bar, hash browns, biscuits, pancakes, breakfast meats, dry cereal and apples and oranges. One day they did have cut up honeydew and cantaloupe. Would have been nice to have a little variety. (Breakfast buffet at the DoubleTree was much better). Happy Hour was the most efficient that I have ever seen. They quickly served patrons in a double roped off line. The snacks were good only on one night where they had cut up veggies(cucumbers, broccoli, cauliflower, carrots), pita, a salad and hummus. The other days were ruffles and three kinds of dips.(Best Happy Hour Menu at an Embassy Suites-Portland, OR). The best part about the stay was the people, though. Thanks to Dinah for checking us in after we got bumped to the DoubleTree as we tried to check in at 1 AM after a long flight. She was so friendly and cheerful. The porters, William and Dwayne, greeted us every morning, afternoon and evening. Thanks for making us feel welcome. There is also an indoor pool that was packed every time we walked by. read more

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The service was amazing! W the buffet, shower pressure was top notch, etc. There was nothing wrong with this place and I recommended this if you go to Chicago. Free bar drinks in u have your hotel card. read more

First, the employees are first class. Everyone at the hotel from check-in to those bussing tables at breakfast were incredibly friendly and helpful. I was disappointed by the dated rooms. Once again, I'm at a Hilton property where there is no vent in the bathroom. The steam from the shower has taken its toll on the bathroom with peeling paint and moldy corners of tile. The sleeper sofa was horrible. It was stained and sagged in the middle. I bet the mattress was about 2 inches thick in the middle from being so old. The lamps had signs of wear with stains and dents on the shades. The main bedroom was good. Beautiful views and comfy beds. I do like how there are 2 TVs, microwave and refrigerator in the room. Ups and downs with this place. You can't beat the location or customer service. I hope they renovate the rooms. read more

Great location. Great guest service. Room was dirty - dirty bathtub, brown scum in the tub; toilet dirty, bathroom needed many repair; couch stained badly, curtains stained badly; felt like were in a motel. We tried to switch to a clean room, hotel manager lied and said they were sold out for the night. read more

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Poor service. Dirty. Wouldn't stay here again. Which is sad bc I stayed at Hiltons this whole trip and loved them all. Except this. Curtains had stains. Parking is ridiculous expensive. The grounds are filthy. No early check in even if you have a toddler who needs a nap after traveling all day. The only positives are one free drinks and breakfast (which we didn't get a chance to enjoy) and two the ac wasn't working and they fixed it immediately. read more

Great location and views. We enjoyed the complimentary happy hour each night in the lobby. The room had a sink in the bedroom which was kinda cool if the little ones are sleeping in the front room. My negatives were the breakfast sounds good with made-to-order omelettes and buffet but the buffet food was cold and even the made-to-order was not great. Worst of all was the elevators. Only 2 running even during peak times so you're always jockeying for an elevator and fending off the jerks that walk past people waiting their turn after waiting 5+ minutes at times. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - View from room on 12th floor. - Hotels Near Me - Chicago, Illinois

Sergio in the omelet station has great energy and made my day! The inside of the hotel is filled with light which I love as well! They also have a sauna! read more

Really weak AC (maintenance came up many times but couldn't get it to work consistently) and disgusting room. Dark stains on sofa underneath cushion. When I showed this picture to Manager at checkout, her response was "wasn't there a pillow cushion on top?!?!" As if that would excuse this filth. Rusty tub, lots of dust in the room, and curtains that don't fully close to block out light in the morning. A clearly poorly managed/maintained hotel. read more

Embassy Suites by Hilton Chicago Downtown Magnificent Mile - Hotels Near Me - Chicago, Illinois

I've never felt so uncomfortable due to a room being unclean. The bedding was absolutely horrible, stained, etc. They never had enough bedding & gave us a sheet that seemed to be clawed through. When sharing my concern, they kept saying "Oh we're sorry, we're sending 5,000-10,000 points your way". I should have left with about 50,000 points. THEY DIDN'T SEND NOT ONE POINT. The location in Bolingbrook, IL was a better experience, but downtown Chicago was beyond disappointing. read more

I came in and they were nice enough to get me a checked in early... for an additional $50/night and $35 fee. I came in and the toilet is dirty and has pubic hair on it. The bathroom has womens hair on the floor. I will never stay here again read more

Wish I could give 0 stars. Room had a leaky sink that ended up flooding the room. No rooms available until the next day. Engineering was the in the room fixing the leak until 4 AM. Was stuck in a wet room until 10 AM. Manager said that the one night would be free, but only got a partial discount about 25% off. Found out while checking out! Tried to find the manager at checkout but she was "unavailable". Ugh! read more

Clean, good breakfast, easy parking in downtown. What is there to say? 5 stars. We will come back here when we come back to Chicago.

Our experience was deplorable from the moment we arrived. Our entire floor smelled strongly of marijuana, and we made multiple complaints to the front desk. Instead of investigating, we were accused of making it up and were even threatened with being removed from the hotel in the middle of the night. Upon entering the room, we found: pubic hair covering the shower walls and door, a used straw hat and dirty sock left in the closet, dust-filled vents and a filthy mini-refrigerator top, empty shampoo/body wash containers. After reporting this, the room was "cleaned" - but the pubic hairs remained. My husband is a Lifetime Diamond member and has stayed at Hilton properties around the world. This experience was completely unacceptable and well below brand standards. We trusted Hilton with our family's comfort and safety, and the way we were treated - not to mention the unhygienic conditions - was inexcusable. We reported all of this to Hilton Diamond Desk and there was no resolve. Extremely disappointed. read more

Location- this place is perfect! It is where you want to be in downtown Chicago. Walking distance to the Navy Pier, restaurants, and our room had a beautiful view of the river and buildings. Breakfast and night drinks- Food was good, omelets were yummy and the service was great. They offer 2 free drinks at night and they were also good. Rooms- this is where I had a big problem. Rooms are outdated but mostly they are DIRTY! Carpet is gross, sticky, the rooms had a weird smell, everything was very dirty. read more

Hotel is a bit run down. WiFi doesn't work. Layout (with huge open interior lobby) makes it really loud at night. Wouldn't normally be a problem, but large number of kids just hanging out in the hallways at midnight, doing running races around the floor, made for no sleep. It's a family hotel, so I guess that's part of the deal? But feels like summer camp. read more

Worst service. The people that work at this hotel are the absolute worst. The attitude, the length of time for Diana to answer the phone is awful. Neither person that are working tonight should work at any job in customer service. read more

My wife and I have 4 children and always try to do a fun night in the city over Christmas break. What's frustrating is that Chicago has literally 2 hotels that can accommodate our family in one suite - Embassy and Congress hotel. Every other hotel in town wants you to get 2 rooms for 6 people (and of course can't guarantee adjoining rooms or even the same floor - so that's not practical) or wants you to pay a crazy amount of money for a presidential suite. This Embassy suites is BY FAR the best value for your money with a family. Is it a beautifully designed upscale experience? No - suites are spacious but basic - but the hotel has a big free breakfast, free happy hour, and an indoor pool. It's also only a few blocks from major attractions and abundant restaurant options (we ate at Sugar Factory with the kids - about a 7 minute walk). While Congress Hotel (literally the only other place with suites that can fit a family in Chicago) is less expensive, the hotel is badly in need of updating and is too far from winter attractions or kid friendly restaurants to work well for a family. For future family outings in the city, Embassy will be the only place we book. read more

I'm giving this four stars. It's a pretty run of the mill hotel for the business traveler. The best part is the location. We attended a conference at McCormick Place. This location is ideal for that. The staff was nice enough. There is no daily made service due to covid, and also the food options are very limited and spendy. I was feeling the inflation of 2021 at their grab and go store, "The Market" about 15.00 worth of groceries sold for about $50.00. I know it's because of the location but man that hurts. The room was nice. I asked for feather free, I should have asked for foam. I have a pretty severe dustmite allergy, I even brought my own pillows but woke up feeling poorly both mornings. I assume this is because there is less vacuuming happening due to covid. read more

My family and I recently vacationed in Chicago and selected the Embassy Suites hotel for our visit. Most of the week went well. The room was clean and roomy. My only complaint about the room was the bathtub and shower. The bathtub showed a lot of dings and wear, and the water pressure from the shower was really light. That being said, the staff was courteous and the bed was quite comfortable. So why only 2 stars? The parking garage. We were stranded between two gates for over an hour. We kept calling for help, and no one responded. A manager should have been on duty, we were told, but there was no one around. The hotel staff was almost useless in this case, claiming that the garage was owned and controlled by a third party. The whole experience left a terrible taste in my mouth for Embassy Suites. I will never return in the future. Please do your patrons a favor and fix that dangerous, terrifying garage and make sure that it is always staffed! And please share this feedback with whomever owns and manages that garage. read more

The location is stupendous. Parking was a breeze and I used Park Whiz ahead of time , but the front desk does also validate parking for a discount. The structure is only two min walk away from the building. If you've been to Chicago before, you know that means a lot especially when its cold out. Did I mention location was everything. I was right on the 17th floor the view was so stunning even the Embassy page on IG took notice of what I posted. My kids had a run around good time and my husband was able to fall asleep right on the couch. I can't wait to go again. Oh and the customer service was top tier. Shoutout to Sonya and Xanh for breaking down all the amenities and manager's reception and breakfast times. read more

No water in the rooms, lobby bar is closed , you have to leave the hotel to get water. Breakfast is mediocre. Rooms are dated and dirty

WOW!!!! They did so much above and beyond! Was here for family not feeling so great so had a odd flight in and out. SO ABOVE AND BEYOND! they didn't know I as having issues personally but still make me smile everyday. Went so above to get me checked in early and make me feel comfortable! The last day had a super late flight out. They did such a great job of making sure I had a late check out. Thank you so much for making a horrible trip bearable...! One of the reasons I have always loved Hilton over Marriott's they go so EXTRA to make you feel great! read more