For the first time ever I decided to try Aisles online at the Hyvee on Fleur in Des Moines because I was pressed for time today. All went smoothly, my order was ready at 3:00 and following the text instructions I got there promptly at 3 to pick up my groceries. The first annoyance was that there is NO clearly marked area to park to wait for my order. Most HyVees have prominently marked RESERVED parking spots for Aisles online shoppers to park; not HyVee on Fleur! They just have randomly placed paper signs with arrows pointing half-hazardly no where, to the ground, to the sky, to the prescription drive through. So at first I thought I was supposed to park in front of the RX driveway until realizing I was blocking the fire lane. So I aimlessly drive around the parking lot trying to find the designated parking spots, which were nowhere to be found. Finally I see lines painted on the ground directing to ONE parking spot that appeared to be the Aisles online parking spot, but it was occupied by an empty car so I parked at the closest available parking spot that was literally at the end of the row. I waited down there until the "correct" spot finally cleared out and sat there for 45 minutes waiting on my order. By this time I was furious, running late, I had to use the restroom by now but was afraid to leave my car because I just knew someone would be out with my groceries the instant I disappeared into the store. Mind you I texted that I had arrived promptly at 3:00 and had heard NOTHING since then and by now it was 4:00 so I texted "HELP", and received a text back that I would need to call customer service, which I did. And then sat on hold for 5-10 minutes before someone took my call. So I explained my dilemma, she puts me on hold for another 10-15 minutes before some guy picks up and I had to RE EXPLAIN my situation. Then I find out the girl had just dumped my call over to the MLK store without doing ANYTHING to resolve my issue. So after explaining my situation he offered to have my groceries delivered which I accepted and it's now 4:40 PM and I still do not have my groceries and haven't heard a thing from anyone. All I know for sure is that my card was charged hours ago and this was first, only, and last time ever using HyVees Aisles feature because it caused nothing but angst, irritation, catastrophic failures at every level of the experience from start to present and it's not over yet. I cannot believe the level of incompetence and failure that I experienced every step of the way. Since this was the only time I ever tried Aisles I am pretty surprised at the fact that 100% of this exercise with HyVee as an Aisles pick up customer was such a dismal failure that I will never attempt it again, and I don't know that I'll even want to continue as a general HyVee customer especially when there are so many other grocery stores and delivery services out there, all competing for peoples' business. What a joke! read more