I've received so much help with various issues with my vehicle, even though I didn't purchase my…read morevehicle through them. Kyle and his team are incredibly knowledgeable, kind, and caring, and they truly go above and beyond to help their customers. A special shout-out to Tyler--thank you so much for all of your help! It is genuinely appreciated!

BEWARE - Ross Auto Sales LLC…read more I will be taking this matter to court. I brought my vehicle to Ross Auto Sales LLC on September 10, 2025. My car remained at this shop for over two months. During that time, I spoke directly with a mechanic who told me they were looking for a part to get the process started. Despite that, months passed with no follow-up or progress. I reached out several times for updates, and it wasn't until late November/early December that the advisor finally informed me of issues with my vehicle--after it had already been sitting on their lot for months. Because of the lack of communication and follow-up, my car remained on their property. Despite this, I was later told about possible storage fees, even though the delays were due to unanswered calls and messages on their end while I was actively trying to move the process forward. When I went to pick up my vehicle, I noticed scratches and an indentation on the passenger side that were not present when I dropped it off. When I asked to see footage to understand what may have happened, Kyle immediately became defensive instead of attempting to resolve the issue. He raised his voice and stated that my vehicle was "not his responsibility," despite it being on his lot and under his care. Kyle stated there was "nothing written" saying vehicles are their responsibility while on his property, yet in the same conversation said he "wasn't the one who looked at the car" and shifted blame to a mechanic. At the same time, he blamed others in his shop for information I had previously been given. The constant deflection and lack of accountability was extremely unprofessional. This situation escalated over $120 for a diagnostic fee, which I had in my hand and was fully prepared to pay. Instead of handling the situation professionally, Kyle continued to raise his voice and speak to me disrespectfully. The way he spoke to me as a woman was unacceptable and not how a business owner should conduct himself. What made this worse is that instead of attempting to resolve the issue privately or professionally, Kyle took to social media and made posts about the situation. Since then, multiple people have reached out to me sharing similar experiences with this shop, including poor communication, long delays, and unresolved issues with their vehicles. I understand that auto repairs can be complex. However, professionalism, accountability, and communication are non-negotiable--especially when a customer's vehicle sits in your care for months. Damage to a customer's car, aggressive behavior, and blaming employees or customers instead of taking responsibility is not acceptable. I genuinely try to support Black-owned and local businesses, but support should never require tolerating disrespect, poor communication, unprofessional conduct, or damage to personal property without accountability. Because of this experience, I removed my vehicle and had it sent to another shop. I'm sharing this so others can make informed decisions.

My partner and I ran into some car trouble while traveling in from out of town. We were recommended…read moreJ&T's from another local shop which couldn't get us in for a week or so. I feel so lucky to have found J&T's! Tommy was so kind and helpful. We brought the car in around noon and the issue had been investigated and resolved before they closed at 5:30. I appreciated Tommy's explanation of the issues we were facing (alternator was failing) and was blown away by how quickly the repair was completed. I found the cost to be more than fair and appreciated getting a call before completing the repair with a diagnosis and estimate. Thank you!!!

This shop was in the right place at the right time. While in Corning with my wife, visiting from…read moreMaryland, literally in front of their shop, our van blew a spark plug. We had just left the Corning Museum of Glass when it happened. One of their technicians came out to offer assistance and immediately diagnosed the problem. A couple of hours later it was fixed and our trip continued. We made it back to Watkins Glen and can look forward to enjoying the rest of our weekend again. Thank you all so much!

I can't say enough good things about Stephen and his business. He is a true professional and 100%…read morededicated to his trade. He arrived timely and was an absolute professional throughout the entire service. He spent almost 4 hours doing a deep detail of the interior of our car. When it was done, I would've thought it was brand new again and it smells great. My wife was also as thoroughly impressed with the service. I am looking forward to booking his detailing service again in the future- I'm a customer for life

Print to respond to my inquiry and were thorough in explaining the service to me and it was done…read morewell and reasonable

Open 24 hours and takes cards, coins or cash. Offers 7, 8, 9 and 11 Dollar options. I got the $11…read moreultimate touchless wash. Did a good job with the bugs on my windshield.

Starts with a friendly sincere Service Mgr such as Charlie...taking extra time to explain and…read moreadvise in detail the procedure your vehicle will be going through. Honesty with pricing and some situations that could occur...When you leave Buckleys you feel you made the right decision to give your business to this Garage!

Excellent service experience// Very professional and fair pricing // Highly recommend by me and I…read moreknow the automobile business as I spent 40 years working in it !

Purchased a '24 GMC truck in October. Based on dealings with sales, service and manager on duty I…read morewould have given them a zero stars rating if it was possible. They installed locking lug nuts on the vehicle before we purchased it but neglected to put the special tool needed in the car or to even tell us it had the locking lug nuts, and of course they have blamed it on us. I guess it is lucky we discovered it when trying to put on new tires rather than getting stranded somewhere with a flat tire. So had to make a special trip to the dealership to get the locking ones off. Was assured they would be ready to do it when I got there but they weren't. Had to wait for paperwork to be done, then for someone to be "freed up" to do the work. Would definitely recommend staying far, far away from this dealership.

We have purchased five vehicles from this dealership. They always gives us fair deals, provide…read moreexcellent service and give us the time we need when we have questions about our vehicles. We recently purchased a 2025 GMC Yukon Denali. Kyle Kolhoff spent many hours with us over two days, demonstrating many of the features, going over details and answering our many questions. He showed us patience, kindess, professionalism and appreciation. We would recommend this dealership to anyone interested in a GM vehicle. The service department does an excellent job, as well.

We were traveling and away from home when our radiator went out. Parameter helped us on the spot…read moreand we were able to get our car repaired and still enjoy our weekend getaway with our family. Highly recommend!

Our small camper van had a spongy brake issue while we were in Watkins Glen. Parmenter was able to…read moreschedule us the next morning. They quickly diagnosed that we had blown a brake line and repaired it quickly. What was extremely helpful was that they gave us a ride to downtown and later back so that we wouldn't have to stay in the waiting room all morning. Friendly staff and our van is in peak shape now!

Since Black's Auto Service Center in Corning, NY closed I started taking my car to Ken's Service…read moreCenter here in Big Flats, NY. Honest and excellent repair service. Thankful I found another auto repair shop with the same 5 quality as Black's.

Been going here for fuel for a long time. Finally took my truck in for an oil change and…read moreinspection, great service and great prices. Was shocked when I got my bill. Will definitely be a repeat customer. Thank you ken.