I've received so much help with various issues with my vehicle, even though I didn't purchase my…read morevehicle through them. Kyle and his team are incredibly knowledgeable, kind, and caring, and they truly go above and beyond to help their customers. A special shout-out to Tyler--thank you so much for all of your help! It is genuinely appreciated!

BEWARE - Ross Auto Sales LLC…read more I will be taking this matter to court. I brought my vehicle to Ross Auto Sales LLC on September 10, 2025. My car remained at this shop for over two months. During that time, I spoke directly with a mechanic who told me they were looking for a part to get the process started. Despite that, months passed with no follow-up or progress. I reached out several times for updates, and it wasn't until late November/early December that the advisor finally informed me of issues with my vehicle--after it had already been sitting on their lot for months. Because of the lack of communication and follow-up, my car remained on their property. Despite this, I was later told about possible storage fees, even though the delays were due to unanswered calls and messages on their end while I was actively trying to move the process forward. When I went to pick up my vehicle, I noticed scratches and an indentation on the passenger side that were not present when I dropped it off. When I asked to see footage to understand what may have happened, Kyle immediately became defensive instead of attempting to resolve the issue. He raised his voice and stated that my vehicle was "not his responsibility," despite it being on his lot and under his care. Kyle stated there was "nothing written" saying vehicles are their responsibility while on his property, yet in the same conversation said he "wasn't the one who looked at the car" and shifted blame to a mechanic. At the same time, he blamed others in his shop for information I had previously been given. The constant deflection and lack of accountability was extremely unprofessional. This situation escalated over $120 for a diagnostic fee, which I had in my hand and was fully prepared to pay. Instead of handling the situation professionally, Kyle continued to raise his voice and speak to me disrespectfully. The way he spoke to me as a woman was unacceptable and not how a business owner should conduct himself. What made this worse is that instead of attempting to resolve the issue privately or professionally, Kyle took to social media and made posts about the situation. Since then, multiple people have reached out to me sharing similar experiences with this shop, including poor communication, long delays, and unresolved issues with their vehicles. I understand that auto repairs can be complex. However, professionalism, accountability, and communication are non-negotiable--especially when a customer's vehicle sits in your care for months. Damage to a customer's car, aggressive behavior, and blaming employees or customers instead of taking responsibility is not acceptable. I genuinely try to support Black-owned and local businesses, but support should never require tolerating disrespect, poor communication, unprofessional conduct, or damage to personal property without accountability. Because of this experience, I removed my vehicle and had it sent to another shop. I'm sharing this so others can make informed decisions.

Starts with a friendly sincere Service Mgr such as Charlie...taking extra time to explain and…read moreadvise in detail the procedure your vehicle will be going through. Honesty with pricing and some situations that could occur...When you leave Buckleys you feel you made the right decision to give your business to this Garage!

Excellent service experience// Very professional and fair pricing // Highly recommend by me and I…read moreknow the automobile business as I spent 40 years working in it !

Got my 2015 Chevy in. Fixed the back end and went above and beyond to fix things the previous owner…read morehad messed up. Absolutely love how they detail the inside before returning each vehicle! Best shop around!

Diamond Collision did an amazing job with my SUV! I highly recommend them, they were professional,…read morekind, and did everything they could to help get my vehicle back to me in a timely manner. 5 stars all around!

Great work, price and was able to help me out despite everything going on. I wasn't in the mood to…read moretear the car apart and work on the headlight again as I've done some basic work myself 3 different times and drove the car cross country with out issue. They were able to eventually get it done for me. I really appreciate the job done. I got a new headlight housing with all working bulbs for a good price and I didn't have to tear into the car one more time. Thank you! I used to use Manchester auto back when they were open but the phone number redirects here. Everything worked out for the best and I really appreciate it.

Honest, great guys, they know what they're talking about. All the work they do is very very good…read moreand quality. Super honest and great pricing. Will be a returning customer

I am always impressed when I take my car here. They are very communicative, very kind and take care…read moreof you. if they find something, they will call to let you know they found something else, and they worked with me to lower the blow of my huge repair. I am so grateful for these gentlemen for being so honest and kind. they made me feel respected and confident in my choice of bringing my car here. the woman at the front desk is also so so nice. 10/10 thank you for the excellent service.

Stopped by to have them check out some small body damage my father had to his Prius. Thanks called…read morethe night before. Great and spoke to I think the owner. Very approachable and told me to stop by in the morning. He stopped what he was doing, looked at the car did a quick fix and I was the way. Honest guy and great to deal with. I will recommend him to anyone who need body work. Thank you!

We would highly recommend Dave to anyone. He was so helpful and made the whole experience top…read morenotch. Will definitely be doing business with them again. ​

Caveat Emptor - Purchased a passenger seat for my 2025 Overland. Site said available in two-three…read moreweeks. Call to confirm told end of July early August (4-6 weeks). Found cheaper and faster from another vendor, attempted to cancel with them and get hit with a 20% restocking fee. The links to all of their policies don't work and now they are attempting to charge a $140 restocking fee. I'll be keeping the seat to avoid the fee and the adding to their margins. Pathetic customer service, 28 one-star reviews, three public Better Business Bureau complaints. Should have read the reviews first, lesson learned.

Very poor service. Made 3 appointments and two of them the doors were locked. They were arguing…read morewith a customer on my first visit. The older man is rude as hell...non apologetic and condescending . I definitely do not recommend this business, mark my word.

I had my car sent in for a new transmission. It was supposed to take two weeks and it took a month…read moreand a half. The first transmission they ordered didn't work and had a huge crack in it so they kept my care for another two weeks to get a another transmission. Once it was FINALLY "done" and I went to pick it up, the steering wheel was permanently cocked to the left..I went back to show the mechanic (the one who already drove it BEFORE I came to pick it up) and he never even noticed and had to drive it again to see the messed up steering wheel. Then he tells me to call back later in the week to fix it because they don't have a lift right now. This is BY FAR the WORST mechanic shop I have ever been too. They completely lack customer knowledge and even common sense. I have never been so angry at a mechanic in my life. If I could give them 0 stars I would. DO NOT TAKE YOUR CAR