Automotive Techniques was our go to service provider for our European vehicles for a number of…read moreyears. Dave was our primary, and only contact, and he certainly ran the shop and specifically the front office. Results were typically very good. For myself, I recommended Automotive Techniques several times. After not requiring their services for a few years, I returned last year with my son's car. To my surprise, Dave was not there. In fact, no one was at the front desk. I had to find someone in the back room where 2-3 folks were watching TV. I asked, "Is Dave here?". The response was, "Dave is gone" (with a chuckle). Turns out, the gentlemen who provided an update was the owner - someone I had not met for the 15 years. "Finding" someone in the shop became the standard, as no one sat at the front desk. Moreover, it later seemed there were limited customers coming in. Which, I later did not find surprising at all. This was start of an amazingly frustrating experience which was supposed to start with a simple diagnosis of a power failure problem. Front desk was piled with paper and in disarray. Looking back to the rear office - same. Before Dave left, they switched to a new system to run the shop service operations. Because the previous customer data was not moved to the new system, there were 2 systems to look up past service for history and a new system for new service. It was clear the owner did not really know how to operate either system. He could not answer any of my questions and got frustrated quickly, waving off any inquiries. He told me to "come back" the following week to book an appointment because the entire shop was leaving for a conference. (And it was clear he did not have a handle on how to book appointments). A bad decision on my part, I did come back hoping the service would still be positive despite initial impression. Got the appointment while the owner tried to fumble through past maintenance records to determine anything else needed or problem history. After 2 days, they could not diagnose the problem I brought the vehicle in for. To me, there were not trying at all. They found another problem that they choose to focus on because it was obvious and easily fixable. The springs. I actually had to offer to drive the vehicle to try and replicate the problem because they gave up. I authorized the springs. Took 2 days to receive them for some reason. Car has now been in the shop 4 days - nothing done. Then, they could not find the wheel lock in the afternoon (they never bothered to look in advance or ask for it). I tell them it is in 1 or 2 places. They cannot find it. I come to the shop. I find it almost immediately. In the glove box like I told them. Because of the delays trying to find the wheel lock, they cannot complete the work until next day. In the end, I made probably 4 trips to the shop. Spent all kinds of time supporting the efforts on my time. They did not address the primary problem. Vehicle was in the shop for 5 days plus a weekend. Received the full bill of course for the springs and attempting to diagnose the power failure at $175/hour, no discount for all the troubles. Not even an apology or acknowledgement. Certainly an apathetic attitude throughout. Might be a technical genius when it come to fixing car, but certainly could use some assistance in running a service operations and being attentive to customer service. Needless to say, found another provider and very (very) happy with them.

I called and scheduled an appointment a couple of weeks ago and just dropped off my vehicle for the…read morerepair. I called the front desk when they opened after dropping the vehicle off and was informed that they "were not going to be able to get to the repair for a couple of weeks". I spoke with the owner and he told me that they had some issues last week and that they neglected to call me and notify me that I was not going to be able to get the repair done. Moral of the story: I spent time and money to drop off the vehicle, paid for an Uber to get home, was told that they cant help me and that they knew they couldnt last week, now I have to pay for an Uber to pick the vehicle up. Tell your friends and family to stay away!!!!!

I called and told the man what I had and what I needed. He called me back the day before my repair…read moreand told me he had my parts and would see me in the morning. I dropped my van off less than 4 hours later he was calling me to tell me my van was ready. Outstanding service thanks again.

They knew exactly what they were doing they did it in a timely fashion and they were thousand…read moredollars less then three other repair shops I almost hope to break another spring so that I can use their services again

Managing a fleet of over 1,000 vehicles and equipment, it is very hard to find a glass company who…read morewill go above and beyond for you. However, Jason is the guy who makes it all happen on a daily basis for me. Chip repairs, windshield replacement, custom glass and installation on equipment, calibrations, etc. He goes above and beyond not only for me, but all of his other customers! If looking for a go to glass company, look no further than Jason and his crew at Premier Auto Glass Group!!

I often wonder what goes through someone's head when they are called back repeatedly to diagnose a…read morejob. After multiple attempts to have the windshield I had installed at the dealership by this third party company diagnosed, I finally had to go to a collision place and have them diagnose it, which took less than a minute. Why wasn't this done when I returned to the dealership the first time? The only thing I can think of is laziness. It took having the collision place talk with the dealership for them to understand that there was indeed a problem with the windshield installed by Premier Auto Glass. This should have never been the case and they should be embarrassed by the amount of times I had to take my car in with a soaked headliner, the number of phone calls, complaints made, and miles driven to finally have the windshield diagnosed properly. I had to provide evidence of the leak to finally have it fixed, and even then, Jason wanted to cheap out on the job by "repairing it" instead of replacing it, which would have been fine if he had done it the first time my vehicle was brought in for this issue. Listen to your customers. If someone has a repeat problem with a repair, try actually looking into the problem instead of trying to blame another issue that doesn't even exist. The blame game doesn't work for me, but integrity does. This technician lacks integrity but seems to have all of the laziness. Thank you for finally fixing it after two trips to a collision place, and months of fighting with the dealership all the while my headliner is soaking and starting to stink. Lack of direct communication. You could have asked for my number, asked for me to be there when you make the repair. Literally anything but what you did which was NOTHING until I got video evidence. If you cannot see a leak in a windshield, I literally cannot help you to do your job. Again, passing the buck, and trying to pass the buck back to the person wronged is astounding. I literally asked to have the window resealed. I cannot be more specific than that. It should not require removing teeth to have a repair completed. Also, if not having direct communication with a customer prevents you from performing your job, maybe third party work isn't for you.

I could not recommend Kar Kraft more! They were very kind, understanding and patient. I had some…read moreminor damages to the front of my car and he walked me through what the solution would be and even let me watch over his shoulder as he went through buying parts. They came in at $1000 less than my other quotes for repair. Additionally, the repair was done in a couple of days and they understood my timeline

I wouldn't go back. charged me nearly $600 just to paint the front bumper still came out with drips…read moreand fisheyes

It's been 14 years since Laird installed a glass shower door, and it began to sag on one hinge…read more They came out and fixed it and also replaced the gasket at the bottom of the door for free! Amazing!

Very professional and reasonable prices. Some of my home…read morewindows were discolored due to weathering. They came out, measured and replaced the panes that needed to be replaced. Windows look great!!!

Serra Ford is top notch from sales to service. John and Andy in service take care of all of my…read moreservice needs. The whole sales team takes care of me every time I come for a vehicle. The staff is friendly, helpful, great customer service, professional, and has the best prices. The service, sales, and price is the best in the area!

Ask for COLE TUBBS! Especially if you're looking to buy…read more My parents have bought exclusively through him for years, and recommended him after my car was totaled. Needed to upsize to a truck for work, but had no experience owning one. I told Cole my needs/wants, my spending limit, and that I needed it within a week or 2 max... he called me less than a day later about a truck that someone had traded in that same day, hadn't even been cleaned out from the previous owner yet. It was better than what I was hoping for, and I put a refundable deposit down right then and there. The day after it cleared inspection, I had the keys and was driving off the lot in the truck I could only have dreamed of 2 weeks prior. If you want a sales rep who is transparent, trustworthy, and dedicated to you and your needs, at a reputable, well-rated dealership, go see COLE TUBBS at Serra Ford!

A short while ago my back up camera died. Took it to the dealer and they wanted over $1000 to fix…read moreit, said it was a 4 hour job. Took it to Barry's and was fixed for only $400 which included only one hour of labor. I had other work done at similar savings. As long as I own a vehicle, not under warranty, Barry has my business. Honest beyond a doubt. I give the business a solid 5 out of 5 and more if I could.

I have since moved from Michigan, but yet still refer people Barry. This is by far the most trusted…read morefacility that I know of in Michigan. Thankfully at a certain time I lived close enough to be able to use his services. Barry doesn't see you as a dollar $ he sees you as a human and that is priceless especially at the time for me being a single woman.

We rented a UHaul from here. The service was amazing! The young man there had THE BEST customer…read moreservice skills. So polite and knowledgeable. The truck was clean and we had no issues. Return process was painless and easy. If ii did my own engine work, this would be the place to go. Rent tools you don't have or need very often. Work inside rather than in your driveway having to beat the weather.

My first experience to rent a auto repair stall at My Mechanics was excellent. The family owned…read morebusiness was responsive and friendly. The owner offered a bit of advice gratis which was helpful and appreciated. While I did not need an auto lift bay or to borrow their tools, I saved myself easily $200 by replacing the failed headlamps on my Chevy Malibu. This service was quoted at $300 + by a car dealership. I highly recommend this business for the Do It Yourself person .