Olympia is such a loving environment and a great place if you want to put your child in gymnastics.read more

I understand this place has produced many great athletes and is professional with many great…read morecoaches and reviews. We found the head of the xcel program woman very warm and genuine. It doesn't dismiss our bad experiences here even though mostly out of the owners/ coach's control. my daughter enrolled into the gold xcel program last summer as a 10 year old. I gave her a text/ call only phone for emergencies to bring to class. A group of girls on the team( 2 and 3 grades OLDER than her!)asked for her number and harassed her over days via text. My daughter was nothing but kind. She was also harassed enrire classes by same girls in person. I screenshoted the texts to send to coach/owner so it was undeniable. Gym had a meeting with the girls families and I was apologized too. Coach said the harassment was jealousy of skills. My daughter broke both bones in her arm very badly during a practice while doing a flip off bar. I met ambulance there and was told by my daughter and another student my daughter landed the flip on her feet and arm hitting bar was cause of break. You sign a waiver and assume risks when doing gymnastics so I did not blame coaches/gym and was kind. I kindly emailed Olympia after incident asking any coach input how my daughter broke her arm so that if she returns to gymnastics she could learn from mistake and not repeat it. Almost 2 WEEKS later , a coach called me and said she saw my daughter fall and she broke arm on ground. I told coach it doesn't really matter but since my daughter's story did not match is there video they could review? Coach told me the " No. No video evidence. cameras don't reach to the back of the gym where the bars are" So I was lied to or they don't have cameras in the back of the gym which is a safety risk on many levels to me.

My family enrolled at Extreme Gym because my daughter was genuinely excited about gymnastics, and…read morewe hoped this would become a long-term activity for her. Unfortunately, our experience was disappointing enough that we chose to terminate our membership. Our concerns went far beyond a single incident. Throughout our time here, communication was inconsistent, policies were not clearly communicated, and when concerns were raised, there was very little accountability. We were billed for circumstances involving our toddler son, who has never been a student at this facility and whose information was never provided to the gym. My husband briefly entered a room, unaware that there was any policy prohibiting parents from doing so because there was no clear communication or signage. Rather than acknowledging the lack of communication, we were told he had "forcibly entered" the room, which was simply not an accurate description of what occurred. That accusation was both surprising and upsetting. Another concern was the lack of communication regarding class cancellations. My husband regularly commuted over an hour to St. Clair Shores to bring our daughter to class, only to arrive and learn that class had been cancelled on multiple occasions without us being notified beforehand. That represents a significant amount of unnecessary travel time, fuel, and inconvenience that could have easily been avoided with proper communication. I was also disappointed with the way the summer showcase was handled. Families were required to purchase seats, yet there appeared to be little or no effort to ensure attendees were actually sitting in the seats they had paid for. Several of my invited guests were unable to sit in the seats we purchased because other individuals had taken them. If families are expected to pay for reserved seating, there should be an organized process to ensure those seats remain available for the people who purchased them. Additionally, the temperature inside the gym during the showcase was extremely hot, making the event uncomfortable for athletes and spectators alike. When families are paying additional fees to attend these events, reasonable attention should be given to the comfort and overall experience of those in attendance. Ultimately, I completed the membership termination process because I no longer felt confident in the gym's communication, customer service, or handling of concerns. My hope in sharing this review is not simply to express frustration, but to encourage meaningful improvements. Better communication, clearer policies, improved event organization, and greater accountability would go a long way toward improving the experience for future families. Every family's experience may differ, but I encourage prospective members to ask detailed questions about cancellation notifications, billing practices, parent access policies, showcase seating procedures, and how customer concerns are addressed before committing to a membership.

We have been going here for 3 years now and love the new location. There's great space and lots to…read moredo for the kids. Great place to learn gymnastics and to have a birthday party. Highly recommend!

we love it here but they fired my goat douglas hire him back pls he deserves it he deserves the payread more

Both of my girls love it here. The staff is friendly and are so amazing with the kids. Highly…read morerecommend

The coaches are very encouraging and super helpful they helped me from just starting out to being…read moreon the team I would recommend them

I'm on the gymnastics team and it's so fun and it's now become my home. The coaches are so nice and…read moreencouraging. I wouldn't go anywhere else because I can't emagine not having gymnastics.

The gym has many great qualities, but customer service means a lot to me. I wish the customer…read moreservice was a lot better. Waiting room space is good. Front desk staff is okay. Coaches are good. This could be the right gym for you. As for us, it was not a good fit.

Absolutely terrible experience with Sterling Gymnastics. I signed my daughter up mid-month and paid…read morefor the remainder of June, which included two makeup credits. The day of her second class, they called asking for July payment, which I paid right away. Only after taking my money did they inform me (eight hours later) that her class time would be changing the next week. The new time didn't work for us, and the only alternatives were on completely different days. When I asked for options, the so-called manager called back and gave me two days to use the makeup classes or lose them. Two days, for classes I already paid for. When I asked for a little grace since I had just found out about the change, she refused and condescendingly reminded me that she "didn't have to" refund me for July, a payment I had made less than 24 hours earlier before being told about the schedule change. Meanwhile, my husband took our daughter to class the same day we were told about the change, and no one said a word to him in person. I paid $250 for two classes, got zero flexibility, and was made to feel like I should be grateful for a partial refund they never should have taken in the first place. They clearly care more about squeezing every dollar out of parents than providing good communication or customer service. Completely unprofessional and borderline scammy. Beware. IN RESPONSE TO THE OWNERS RESPONSE: Your response is a perfect example of the problem. You claim to "do your best," but the facts tell a different story. You asked for payment before disclosing a major schedule change, then gave us just two days to use makeup tokens for classes we had already paid for, all while refusing any flexibility when I requested a simple extension. Offering a refund after collecting money under false pretenses is not a favor, it is damage control. You also did not offer to save the makeup tokens for future use. I specifically asked for that and was told no. And no one mentioned a word to my husband in person during the next class, which shows how poorly communication is handled across your team. Parents deserve transparency and respect, not excuses after the fact. I paid $250 for two classes, received no real options, and was treated like I should be grateful just to not lose more money. This experience was not just disappointing, it felt exploitative.

We are two months into our classes here are so far we are very pleased. Clean and organized. Easy…read moreonline sign up and payment system. My daughter loves her class and has fun. They allow the kids to work on what they want to which is nice.

I was there last night with my granddaughters and most parents had to stand the entire time their…read morechildren were in class. Some holding babies. My daughter informed me that during her entire pregnancy last year she had to stand during 1 1/2 hours of her daughters' classes. I asked the desk why they were allowing all these parents to stand while they all had chairs and she said that they stopped the chairs. She stated that "you always have the option to drop off your kids". Noting that the employee had her toddler at work with her and that after using Freespoke it stated that 460,000 children disappear each year in the US, I asked her what protection (locked door, safety precautions?) they had in place for us to drop off our 5 year old and 8 year old unattended in a busy center. Her child isn't even left at home with a sitter and she had no reply. It is disrespectful and inconsiderate with their "take it or leave it attitude". Especially since the employees were ALL utilizing chairs at the desk. There is no reason they couldn't put stackable chairs (that they had previously) available with the request for parents to put the chairs back when done. They aren't the only game in town and my daughter has plans to switch places soon. Disrespect!

Our family LOVES MAG. We've been going there for five years now. My kids started in the…read moremom-and-tot classes, which were a wonderful introduction for a parent who knew *nothing* about gymnastics. My daughter eventually decided gymnastics was not for her, but my son has continued and is doing amazing! The coaches are so supportive, and one of the head coaches (Leon) is so responsive and receptive to concerns. Whenever I have left him a note with something I am worried about with my son, he calls right away. The coaching is supportive and challenging, and not the least bit scary or intimidating. They have very reasonable expectations for the kids, but also recognize that they are just kids and will occasionally screw around and need redirection. The coaches connect with the parents after each session, so I always knew what my son was working on and could ask how to support him. (For example, he had a fear of upside-down moves and we knew to start having him go upside down more with us as we horse-played at home and it helped!) Our family also loves "Kids' Night Out!" My daughter even loves it, though she left gymnastics. It gives us an affordable monthly "date night" we can count on, and the kids are so happy. The office staff is organized, friendly, and super-understanding of family pressures. When I have called with scheduling questions or payment questions, they are helpful and never get an attitude or impatient. Once we had to cancel a "Kids' Night Out" because my daughter was ill, and they gave us a credit for the next one! Who *does* that? MAG does that. They are fantastic.

Employee Perspective: I started at MAG as a gymnast and years later came back to coach recreational…read moregymnastics. Jessica & Leon conducted my interview and gave me a great overview of the facility, culture, and job duties. I shadowed under several coaches until I felt comfortable instructing on my own. The great thing about coaching was seeing the athletes progress through the classes and the interactions with their parents and family. Extra events such as physical abilities testing and the yearly exhibition help further showcase the athletes individual abilities. Kids Night Out is a fun night for students and even new children to the gym. Birthday parties and field trips allow children to try gymnastics in a less structured format. This facility is cleaned daily and has amazing coaches who truly care about their athletes safety and happiness! :)

in my experience, the coach often disengages from the class to check her phone or sit back, which…read moremakes it feel like the kids are running the class themselves. I would expect more active coaching and supervision so i will never have my kids come and u shouldn't either

This place trains real deal gymnastic competitors, which is always awesome to see as we walk our 3…read moreyear old through the big gym to the little people space. They do a great job teaching independence and building strength. Our son loves the gymnastics class Sat. And the Ninja Warriors class Wednesday night.

I don't think it's a bad gym. I just think there are too many kids in one class. My daughters class…read morehas 7 kids. I think that is too many for just one teacher.

We had a ton of fun playing at American Gymnastics for their open gym. The equipment was in great…read morecondition, very clean facility, great music playing and the coaches are fantastic.