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    Extreme Gym

    3.3 (10 reviews)
    Open 9:30 am - 9:30 pm
    Updated 1 month ago

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    They don't care if kids are sick. No makeup days allowed. This sucks!

    We attended Extreme for almost a year. My daughter loved her instructor and things were great however their policies regarding makeup classes are absurd! You are not allowed to call the morning of class and ask for a makeup day because your child is sick. They don't care if your kid is sick and they would prefer your kids come and infect other children instead of calling and canceling like a respectable person would. Covid is going around as well as the flu. I was spoken to rudely and told that when most parents cancel for their kids being sick it's a lie and when told they can't make up the class they end up showing up instead. So basically parents are mad they can't have a makeup class and their money is down the drain so they send their kids in sick to infect everyone anyways to avoid losing money. They should have better policies then this. They could easily accommodate parents when kids are sick. We pay 95$ a month for 4 classes. It stinks when you miss class and still have to pay without a chance to make it up. Not only that but certain months are longer then others and they expect you to pay more $ if there is an extra monday in that month or an extra thursday. I asked if we could attend that class to make up for our sick day last month and was told we can't attend unless I pay more. Even though we did pay for 4 classes ...

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    5 months ago

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    7 months ago

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    Olympia Gymnastics Academy

    Olympia Gymnastics Academy

    4.1(7 reviews)
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    I understand this place has produced many great athletes and is professional with many great…read morecoaches and reviews. We found the head of the xcel program woman very warm and genuine. It doesn't dismiss our bad experiences here even though mostly out of the owners/ coach's control. my daughter enrolled into the gold xcel program last summer as a 10 year old. I gave her a text/ call only phone for emergencies to bring to class. A group of girls on the team( 2 and 3 grades OLDER than her!)asked for her number and harassed her over days via text. My daughter was nothing but kind. She was also harassed enrire classes by same girls in person. I screenshoted the texts to send to coach/owner so it was undeniable. Gym had a meeting with the girls families and I was apologized too. Coach said the harassment was jealousy of skills. My daughter broke both bones in her arm very badly during a practice while doing a flip off bar. I met ambulance there and was told by my daughter and another student my daughter landed the flip on her feet and arm hitting bar was cause of break. You sign a waiver and assume risks when doing gymnastics so I did not blame coaches/gym and was kind. I kindly emailed Olympia after incident asking any coach input how my daughter broke her arm so that if she returns to gymnastics she could learn from mistake and not repeat it. Almost 2 WEEKS later , a coach called me and said she saw my daughter fall and she broke arm on ground. I told coach it doesn't really matter but since my daughter's story did not match is there video they could review? Coach told me the " No. No video evidence. cameras don't reach to the back of the gym where the bars are" So I was lied to or they don't have cameras in the back of the gym which is a safety risk on many levels to me.

    this is the gym i go to and it is amazing! the coaches are great and are so helpful. they have big…read moregarage doors that they open sometimes when it's nice out and it's not stuff at all. it can be a little bit crowded but there's enough space to still practice and the coaches are still able to help all of us.

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    Sterling Gymnastics Academy

    Sterling Gymnastics Academy

    3.0(12 reviews)
    10.8 mi

    Absolutely terrible experience with Sterling Gymnastics. I signed my daughter up mid-month and paid…read morefor the remainder of June, which included two makeup credits. The day of her second class, they called asking for July payment, which I paid right away. Only after taking my money did they inform me (eight hours later) that her class time would be changing the next week. The new time didn't work for us, and the only alternatives were on completely different days. When I asked for options, the so-called manager called back and gave me two days to use the makeup classes or lose them. Two days, for classes I already paid for. When I asked for a little grace since I had just found out about the change, she refused and condescendingly reminded me that she "didn't have to" refund me for July, a payment I had made less than 24 hours earlier before being told about the schedule change. Meanwhile, my husband took our daughter to class the same day we were told about the change, and no one said a word to him in person. I paid $250 for two classes, got zero flexibility, and was made to feel like I should be grateful for a partial refund they never should have taken in the first place. They clearly care more about squeezing every dollar out of parents than providing good communication or customer service. Completely unprofessional and borderline scammy. Beware. IN RESPONSE TO THE OWNERS RESPONSE: Your response is a perfect example of the problem. You claim to "do your best," but the facts tell a different story. You asked for payment before disclosing a major schedule change, then gave us just two days to use makeup tokens for classes we had already paid for, all while refusing any flexibility when I requested a simple extension. Offering a refund after collecting money under false pretenses is not a favor, it is damage control. You also did not offer to save the makeup tokens for future use. I specifically asked for that and was told no. And no one mentioned a word to my husband in person during the next class, which shows how poorly communication is handled across your team. Parents deserve transparency and respect, not excuses after the fact. I paid $250 for two classes, received no real options, and was treated like I should be grateful just to not lose more money. This experience was not just disappointing, it felt exploitative.

    Great clean inviting staff. Absolutely love SGA. Couldn't ask for better customer service or a more…read moreprofessional knowledgeable staff anywhere else.

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    Cutting Edge Athletics

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    2.7(7 reviews)
    10.9 mi

    I was there last night with my granddaughters and most parents had to stand the entire time their…read morechildren were in class. Some holding babies. My daughter informed me that during her entire pregnancy last year she had to stand during 1 1/2 hours of her daughters' classes. I asked the desk why they were allowing all these parents to stand while they all had chairs and she said that they stopped the chairs. She stated that "you always have the option to drop off your kids". Noting that the employee had her toddler at work with her and that after using Freespoke it stated that 460,000 children disappear each year in the US, I asked her what protection (locked door, safety precautions?) they had in place for us to drop off our 5 year old and 8 year old unattended in a busy center. Her child isn't even left at home with a sitter and she had no reply. It is disrespectful and inconsiderate with their "take it or leave it attitude". Especially since the employees were ALL utilizing chairs at the desk. There is no reason they couldn't put stackable chairs (that they had previously) available with the request for parents to put the chairs back when done. They aren't the only game in town and my daughter has plans to switch places soon. Disrespect!

    We are two months into our classes here are so far we are very pleased. Clean and organized. Easy…read moreonline sign up and payment system. My daughter loves her class and has fun. They allow the kids to work on what they want to which is nice.

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