Awesome place! The staff is super friendly! I've taken the little girl I nanny here for open gym…read moreand it is very clean! There is always a teacher present during open gym and she interacts with all the children. Lots of equipment for all ages! They also have a room for parties and tons of classes!!

Had a great experience with both my daughter's. They loved it. The staff is very friendly and…read morehands on with instructing the girls. It's chaotic (bc its a rotating gym), but definitely an organized chaos. They have their system down pat. Love that they have a ninja group for the little guys. Facility is large and spacious; and offers a great amount of equipment. There is also a large selection of classes offered for a variety of ages.

Olympia is such a loving environment and a great place if you want to put your child in gymnastics.read more

I understand this place has produced many great athletes and is professional with many great…read morecoaches and reviews. We found the head of the xcel program woman very warm and genuine. It doesn't dismiss our bad experiences here even though mostly out of the owners/ coach's control. my daughter enrolled into the gold xcel program last summer as a 10 year old. I gave her a text/ call only phone for emergencies to bring to class. A group of girls on the team( 2 and 3 grades OLDER than her!)asked for her number and harassed her over days via text. My daughter was nothing but kind. She was also harassed enrire classes by same girls in person. I screenshoted the texts to send to coach/owner so it was undeniable. Gym had a meeting with the girls families and I was apologized too. Coach said the harassment was jealousy of skills. My daughter broke both bones in her arm very badly during a practice while doing a flip off bar. I met ambulance there and was told by my daughter and another student my daughter landed the flip on her feet and arm hitting bar was cause of break. You sign a waiver and assume risks when doing gymnastics so I did not blame coaches/gym and was kind. I kindly emailed Olympia after incident asking any coach input how my daughter broke her arm so that if she returns to gymnastics she could learn from mistake and not repeat it. Almost 2 WEEKS later , a coach called me and said she saw my daughter fall and she broke arm on ground. I told coach it doesn't really matter but since my daughter's story did not match is there video they could review? Coach told me the " No. No video evidence. cameras don't reach to the back of the gym where the bars are" So I was lied to or they don't have cameras in the back of the gym which is a safety risk on many levels to me.

The gym has many great qualities, but customer service means a lot to me. I wish the customer…read moreservice was a lot better. Waiting room space is good. Front desk staff is okay. Coaches are good. This could be the right gym for you. As for us, it was not a good fit.

Absolutely terrible experience with Sterling Gymnastics. I signed my daughter up mid-month and paid…read morefor the remainder of June, which included two makeup credits. The day of her second class, they called asking for July payment, which I paid right away. Only after taking my money did they inform me (eight hours later) that her class time would be changing the next week. The new time didn't work for us, and the only alternatives were on completely different days. When I asked for options, the so-called manager called back and gave me two days to use the makeup classes or lose them. Two days, for classes I already paid for. When I asked for a little grace since I had just found out about the change, she refused and condescendingly reminded me that she "didn't have to" refund me for July, a payment I had made less than 24 hours earlier before being told about the schedule change. Meanwhile, my husband took our daughter to class the same day we were told about the change, and no one said a word to him in person. I paid $250 for two classes, got zero flexibility, and was made to feel like I should be grateful for a partial refund they never should have taken in the first place. They clearly care more about squeezing every dollar out of parents than providing good communication or customer service. Completely unprofessional and borderline scammy. Beware. IN RESPONSE TO THE OWNERS RESPONSE: Your response is a perfect example of the problem. You claim to "do your best," but the facts tell a different story. You asked for payment before disclosing a major schedule change, then gave us just two days to use makeup tokens for classes we had already paid for, all while refusing any flexibility when I requested a simple extension. Offering a refund after collecting money under false pretenses is not a favor, it is damage control. You also did not offer to save the makeup tokens for future use. I specifically asked for that and was told no. And no one mentioned a word to my husband in person during the next class, which shows how poorly communication is handled across your team. Parents deserve transparency and respect, not excuses after the fact. I paid $250 for two classes, received no real options, and was treated like I should be grateful just to not lose more money. This experience was not just disappointing, it felt exploitative.

The coaches are very encouraging and super helpful they helped me from just starting out to being…read moreon the team I would recommend them

I'm on the gymnastics team and it's so fun and it's now become my home. The coaches are so nice and…read moreencouraging. I wouldn't go anywhere else because I can't emagine not having gymnastics.

This review is for the preschool playtime on Monday and Friday mornings…read more For 1 hr and $5 per child, you have use of facilities, including a spring floor, trampolines, balance beams, jumping into foam pits, etc. I've been there 1-2 years ago and at that time, there weren't a lot of staff, most kids were running around without supervision....i.e. chaotic and an accident waiting to happen. However, I went today and there have been some improvements that made the experience much better. There are signs with general instructions ("Please stay with your child at all times" seems self explanatory but it helps to reinforce it), and also signs outside some areas that can get chaotic (trampoline sign says to limit to 60 seconds per turn). More staff were around to help manage the area. In a trampoline runway into a foam pit, one of the workers helped act guide all the children to take turns so people didn't run into each other. There is also an area that is more toddler friendly as well that I think is new. 5 stars for making improvements so that the playtime is much more enjoyable (and safe) for kids and parents alike!

My daughter grew up. Going to gym America. Now I have three granddaughters that are going there. I…read morewould highly recommend this gym if your child is interested in gymnastics. They have something for all ages, boys and girls.

we love it here but they fired my goat douglas hire him back pls he deserves it he deserves the payread more

Both of my girls love it here. The staff is friendly and are so amazing with the kids. Highly…read morerecommend

We are two months into our classes here are so far we are very pleased. Clean and organized. Easy…read moreonline sign up and payment system. My daughter loves her class and has fun. They allow the kids to work on what they want to which is nice.

I was there last night with my granddaughters and most parents had to stand the entire time their…read morechildren were in class. Some holding babies. My daughter informed me that during her entire pregnancy last year she had to stand during 1 1/2 hours of her daughters' classes. I asked the desk why they were allowing all these parents to stand while they all had chairs and she said that they stopped the chairs. She stated that "you always have the option to drop off your kids". Noting that the employee had her toddler at work with her and that after using Freespoke it stated that 460,000 children disappear each year in the US, I asked her what protection (locked door, safety precautions?) they had in place for us to drop off our 5 year old and 8 year old unattended in a busy center. Her child isn't even left at home with a sitter and she had no reply. It is disrespectful and inconsiderate with their "take it or leave it attitude". Especially since the employees were ALL utilizing chairs at the desk. There is no reason they couldn't put stackable chairs (that they had previously) available with the request for parents to put the chairs back when done. They aren't the only game in town and my daughter has plans to switch places soon. Disrespect!

My daughter loves Downriver Gymnastics Monroe! She gets the…read moretraining she needs for her competitive cheer. We pay for her school cheer tumbling class and she gets a free drop in once a week to a class of her choice! They specialize in cheer, tumbling, gymnastics, & ninja warrior training.

My family absolutely loves SGA! We started out at Sterling Heights but switched to their Madison…read moreHeights location because it was closer to our home. Friendly, helpful & polite staff. The facility is always extremely clean. Front desk always greets us as we enter & she ALWAYS asks my children how their class went, checks in with me that I'm satisfied, & always tells us to have a great week that they will see us next week. It's refreshing to be around such a positive upbeat staff during this time. The coaches are knowledgeable, friendly & do a great job not just running their classes but interacting with every one of their students. They always touch base with me after class to let me know how my children did that day, give feedback (POLITELY) for anything my child may need to work on (listening, following directions etc) they get super excited & make such a huge deal outta every skill my kids master which makes it so much more meaningful & fun for the kids. Each week is a different theme which the kids love! They just had super hero week & honestly idk if the students or coaches had more fun, they were all so into it which upped every single students excitement. As I looked around all I seen were parents smiling & laughing at all the children smiling & enjoying themselves. *We just recently had a small birthday party there & the kids had an absolute blast! They were all excited & left all smiles! The coaches who worked the party, were great, asked my child what his favorite music was & played his "music" they created an obstacle course & catered to whatever each kid wanted to play or do so all the kids were engaged running around having a grand ol time! HIGHLY RECOMMEND SGA for Classes, Birthday Parties, Individual lessons etc. They are amazing!

ZERO STARS! Facility was under renovation when we attended, smelled awful, bathrooms constantly…read moreclosed...which is probably why they wont refund your money, but they do have a new policy where they will "almost always" give you a credit. My daughters were in classes for a year and could not return due to a medical condition. They put my money into a credit, had their teenage receptionist call and hang up on me because I wanted to speak to a manager and still would not refund my money. It's been two years with terrible communication from their end. Terrible policies, even worse customer service. High turn over and terrible attitudes. Its been two years and they still will not give me my money back. Go somewhere else, the sterling heights location is awful and their operations manager is insulting. Joey, do not reply unless you intend to give me a refund.