Jonathon is easy to work with, shows up on time and fair pricing. Highly, highly recommend!read more

Washer stopped working and Jonathon was able to come out quickly and fix the issue. He had great…read morecommunication and arrived to both appointments promptly.

Luke with NorCal repaired my stove today. The with Beacon…read moreappliance man created a second problem before he left. Beacon never answered my phone call. As a result I went to there office at 3:15pm.Their office was all locked up. Their business hours online says one thing And online says another business time. I started this issue 2 weeks ago. NorCal fixed the problem which BEACON created.

NorCal Appliance Repair services are the best. Constant clear communication. Chris comes out…read moretroubleshoots the problem, orders the parts, and then Luke comes out, fixes the issue and your golden! Chris and Luke are both friendly and knowledgeable. I also appreciate that they are respectful of my property, and clean up afterwards. I would definitely recommend their services.

I won't embarrass the authorized John Deere dealer in Redding by telling you how much it was going…read moreto cost me to diagnose and then fix my D140 lawn tractor that would not start. I replaced the ignition switch and starter solenoid myself and that worked for a while then it wouldn't start again. They offered to test them, but didn't do so when I brought the parts in, but did give me a new switch. It cost me $75 for Tim's Mobile Repair to come to my house, which included 30-minutes of repair time, and that's all it took for him to fix the problem. A little clip on a plug that was part of the wiring harness broke. There is no doubt in my mind that I saved somewhere between $200 to $400 on this simple repair. Next time I'll know what to look out for. And one more thing, the dealer told me they couldn't even get around to looking at my D140 for at least 2-weeks.

Just had a lovely call with Mary who helps coordinate for Tim to come out on jobs…read more She was able to actually try and see if she could fit me in last minute, but also discuss and help give me some things to do to self diagnose whether our broken dishwasher was a dud or not so we didn't waste time or money. All around felt like a very kind experience with someone very down to earth and wanting to help. Ended up not needing them, but was impressed with their service.

Tried contacting this business but the phone number is no good. There is no listing in the yellow…read morepages. Out of business?

Great service; came the same day I called. He was so polite and even gave me a quick education on…read moresome little things with my washer and dryer. Would definitely call him again and definitely recommend you give him a call.

Tom's was referred to me by a friend and I've used him for a few different jobs…read more Very professional and completes the jobs on time with great results. Would highly recommend for appliance repair!!!

I have couple rental properties in the Shasta county area... I'm currently living in the Bay Area…read more I had an issue with a washer machine that stopped working at my Shasta lake property.... the tenants wanted me to replace it... but I called Tom's appliance and they were very straightforward!!! They told me the cost to give it a look over and the process going forward... they were able to fix it at a very reasonable fee.. this is a great business!!!

Although I didn't have the problem I thought the water wasn't draining as I thought it should've…read more The Technician explained the newer washers like mine! He did the Test it was fine! And then paid the service call.

In December 2020 we visited Appliances Direct to look at washing machines. The owner recommended we…read morestay with the one we had because it was a great unit! How refreshing! When we needed to replace our dryer, we went back. No sales talk, competitive prices, he just asked what features we wanted and showed us what was available. Within 15 minutes we were done. The unit was delivered in about a week by two great installers, Josh and John. Installation was smooth, speedy, and efficient. Awesome service!

Ashley was super welcoming, helpful and knowledgeable. Her adept familiarity of the brands matched…read morewith our needs helped us to select a refrigerator and dishwasher. A shout-out to Jacob and Dakota, the techs who delivered the two appliances. Friendly chaps indeed. They did an amazing job installing both items and explaining their functions.

Now comes the "UNETHICAL BRIBERY" from Carmona's. Tuesday…read moreMarch 24, 2026 Carmona's sent a service technician to replace the parts on our washer and dryer. The dryer parts were replaced and during my discussion with "Chris" the service tech we did decide to try less soap in the washing machine and see if it stops the noise before tearing it apart and replacing parts. The following day, I washed a light load and when I went to dry them, the dryer was making the same horrible noise after having the parts replaced. I reached out to the service tech and sent him a video of the dryer, making the horrible noise, even with nothing in the dryer. Because this has been an issue since day one when we bought them, and we have been given the biggest run around and lied to now for 4 months. I requested that we returned the washer and dryer and buy a different brand (speed Queen). I just want a working washer and dryer!!!! Thursday March 26, 2026 Lewis Chuck, who sold me the washer and dryer called and offered to give us $1200.00 for the new set we just paid $2216.75 for! In return, we return the washer, dryer, pedestals. *PLUS!!! LEWIS TOLD ME, "YOU ALSO HAVE TO REMOVE YOUR YELP REVIEW".******** I told Lewis we were NOT going to accept $1200.00 for a defective washer and dryer we paid $2216.75 for. What "really upset me" is, I felt like I was being bribed into removing my "HONEST YELP REVIEW" and "UPDATES". Bribery is illegal!!! When removing a review on Yelp, Yelp asks, "if you were offered a refund or other compensation to remove this review". In a world with so much corruption. I REFUSE to be a part of it!!!! We are now seriously considering a Civil matter in court to get the resolution we feel will be fair to us as a consumer.

My go to appliance store. The prices are always the lowest but more importantly they are so honest…read morethat there is no need to fact check them. No hard sell or following you around. 100% consistent for many many years.

Buyer beware! You need to do some serious research before purchasing anything at Appliance Direct…read morebecause the staff is either not knowledgeable or not honest. Store was clean. Staff were friendly. The crappy part is that we came in asking for an electric stove with an air fry function and rapid boil. The stove they had us go with was supposed to have those functions, later found out that both functions are a gimmick on that particular model. Definitely feels like we were scammed. BUT the price was fair and the delivery was great.

Great job with dishwasher. My home warranty company had this company come out and he fixed it with…read morenew panel. Works great Thanks

I called my warranty to repair the knob on my stove. The order went to Beacon. The service guy…read morefixed the knob on my stove and created another problem that was repaired by NorCal. I spoke to the Beacon guy. He more or less argued with me over the phone. He claimed that I accused him of the problem. The missing screws (2) I had found on my kitchen floor over these few weeks since Beacon left. NorCal just left. He told me 2 screws were missing. All of my time wasted. I went to Beacons at 3:15pm. It was locked up tight. I had also phoned them time after time . No response! Thank you Luke at NorCal

Ray has many tools in his toolkit to give the best upgrade to any job. I've asked Ray to do a water…read moreline on a fridge, set up the washer and dryer for our new home, replaced the outdoor faucet (that the previous owner welded on), and replaced the mailbox with a cemented post. All done great. ALSO - when he hauled cabinets out of our front yard, and we were out of town, he noticed our garage door was partly opened. He called me when we were on the East coast and fixed the door with a five-gallon paint can so it wouldn't keep popping open. (We replaced the garage door this week.) Thanks, Ray, for keeping an eye out on your neighbors.)

Let's just say that Ray cares about his customers as much as he does the job he gets done…read more Sometimes people over-promise and under-deliver (which is just the worst). And businesses often under-promise and over-deliver (which is rare, and oftentimes a selling point). Well, Ray over-promised and over-delivered (is that even possible?) Our water heater was in its last days and I could tell it was going downhill fast. It was a Thursday evening and I was losing hope that I'd get someone before the weekend hit. Well, Ray to the rescue. He responded via Yelp Thursday night letting me know to give him a call first thing Friday. Well, I did. And Ray walked me through step by step what it's going to look like and that he can come in Friday afternoon to get the water heater replaced. He answered all my questions BEFORE the job, made sure I knew everything I was going to purchase BEFORE he purchased it all. I was in the know and he did not try to sell me anything else I didn't need -- which I always appreciate. In fact, he went the extra mile to offer me different pricings and options for the water heater and its parts so I can pick for myself. He gave his two cents about the parts and the water heater AFTER I asked him about the difference, and not just rambling about his opinions trying to sell us the most expensive ones. Then, he came as promised right around noon and went right to fixing our mess. Got it done in a matter of few hours making it look awesome. Oh, but Ray isn't done after the installation and fix. He made sure to go over every little thing he did so that I wasn't left confused about anything. And he documented it all so I have it for my records. Then, he leaves saying I can let him know if I notice any further problems with it so he can make sure to tidy it up, not that I think I'll need it because he already did an awesome job for us. The job cost us right around what we thought it would cost us and that's always a good thing. A nice cherry on top is that Ray is very personable and is pleasant to talk with and is a people person. Might I add that he had a great attitude--not the kind of attitude that appears he's in it for the money. Nope. That's always the type of person we enjoy doing business with. Thanks, Ray! We will be contacting you if we need any other jobs fixed or looked at!