Opened new account. Quick, easy and professional experience. They even followed up a few days later…read moreto see if I needed anything.

They don't even have tellers here any more and the people work there not nice will not help with…read moreanything

Always great . Love the account ( virtual wallet ) will always bank with pnc . Always nice & quick .read more

Everyone is really FRIENDLY! Would recommend coming if your…read morenot already a U.S BANK Member. Great customer Service, & Benefits.

From the owner: Let the U.S. Bank Walton Kroger Office help you bank smarter with Online Banking, Bill Pay,…read moreChecking Accounts, Savings Accounts, Bank Loans and Student Loans.

I've always gone through the drive through whenever I needed to deposit or withdrawal money from…read morethe bank. Not with this branch. I am greeted by name when I walk through the door. The tellers remember things I mention when making small talk. They remember my preferences and are above all pretty great people. To be honest, I don't do complicated things when I go to the bank, I haven't applied for a loan (will update when I do this...soon) or have multiple accounts. I just simply deposit and withdrawal about once or twice a week. It's never a headache and I actually enjoy walking into the bank.

As far as I know this bank is good. Was easy to open a checking account. The banker did have one of…read morethose nasty plug in air fresheners which filled her office and part of the lobby. But I can't fault someone for liking toxic chemical smell. No fees! Free checking!

Getting change is ridiculous here. I hand them a 20 and have to show ID, have an account, and have…read moreteller cough all over my drivers license to get two rolls of quarters. Every other bank just makes change. I thi k once my car loan is paid off, I won't be giving Huntington any more of my business. Wish there was a zero star option.

Wow Chase bank and Amanda at the Turfway/Houston Rd location. Way to make me feel like you would…read morerather me go to another branch and not deal with me. Poor customer service. Shame on you!

I opened my first Chase account at this location and my banker was pretty great. I needed to close…read moreout my old Bank of America account and transfer everything to Chase. My banker was great and I had a seamless transition from my old bank to my new one. There's a drive-thru ATM and a number of bankers who work here. It's a bank... what else is there to say?

I found myself in quite a dilemma recently. Left my wallet at home & didn't have my debit card, a…read morecredit card or my DL. Stopped at Kremer's market to pick up a few things & discovered my situation. The cashier said she would hold my purchases while I went to secure cash. Don't know what I was thinking...the only credit card I had was a BP card & they wouldn't give cash back on a purchase. Long story not so short...pulled into my bank's branch and explained the situation. The Customer Service Rep politely asked how much cash I needed (only $20) and said he could look up my acct. by other means and help me. With my ss# and signature, I got my cash and went back to pick up my dinner items. Don't know why there are so many negative comments that float around about Fifth Third. I've never received anything but outstanding, pleasant service at each branch I've visited!

This branch specifically always goes above and beyond to ensure I get what I need. I am a student…read morestill and when I still had automatic payments come out of my account it would occasionally overdraft , well without a student account you would a acquire a fee for this. The banker I constantly work with , Todd , went above and beyond to fix this for me and ensure it wouldn't happen again. The times my card had fraudulent charges I called Todd, he fixed it right away! Went out of the country, called Todd , he put alerts on my card right away. Lost a few cards to stolen wallets, Todd had a new card in my hand in less than a week. We're on a first name basis now with how often I have questions about the way an account, a card or a service works. Truly amazing tellers here , always willing to put in the work to get to your desired outcome !

This is a decent bank, and they often have cookies or something in the lobby for their customers…read more The hours are also reasonable for folks needing to stop by a bank on their way home from a 9 to 5 job, and service is usually fast and friendly. Access is pretty good. 338 can sometimes backup and then it wouldn't matter how many egresses there were, or where they were.