Went to the drive through to deposit a small amount of money. Big mistake. Had to wait 20 minutes…read moreand not only had to give them my debit card, but also my driver's license. Why? I am depositing money, not withdrawing! The slip was filled out properly and I gave them the correct amount. They really need to put more tellers at the drive through because when I left, there were 5 cars in each of the 2 lines and only 1 teller.

Staff was very friendly…read more The building is very quaint. Looks like a house. The inside was very clean. They are able to help you with many financial needs.

Great tellers, they always deal with my odd requests for pre 1964 Kennedy half dollars and silver…read moreIke dollars, or when I want a box of pennies to roll hunt through for good year wheat pennies. They may even share a few stories about coins that were passed down to them or how they're grandparents have them gold coins as presents. I find bank hours to be deplorable (We give you our money, be open later and don't close early on Saturdays.), but I can't blame them for following the trend of banks across the country.

Unable to speak with a human being about automatic payments. I am always directed to an automated…read morephone number without being able to talk with anyone then the phone disconnects. Very unhappy with the customer service with this credit union. There are other credit unions in Ohio that are much more customer oriented.

Negative Stars if I could. They lied to me after my father died and attempted to sign me up for car…read moreinsurance without my notification. Then made me wait approx 4 hours in their waiting room to finally resolve the issue with my real insurance company. My entire day was wasted. They are subversive and will attempt to swindle you.

I've had an account here for 20+ years and have always been treated well by this place…read more After all these years I feel I need to leave a review to give a special shoutout to one of their tellers, Lorraine. Unfortunately during these crazy times, their lobby is closed and they're basically running the entire bank from only one drive-thru lane and the line is usually wrapped around the building. I had a banking need yesterday that was time-sensitive, and because of, Lorraine went above and beyond to insure things got taken care of.

Terrible experience in customer service! Mackenzie stemock. Tried to work with her 5 times over…read more10 days....trying to get payoffs and mortgage satisfaction. Customer beware! Instead of taking ownership she hangs up and hides!

I have purchased 3 homes in my lifetime and my last experience getting a mortgage with this company…read morewas an absolute joke. My loan officer was clearly clueless about how mortgages work. I see he's no longer with the company so that's no surprise. I had to escalate to his supervisor (also no longer with them) to get them to update my credit score for my mortgage when it improved. I wanted a better rate on my mortgage insurance. His supervisor told me that it wouldn't make a difference, and cautioned me against updating to the higher score because "things might change". What changed was, my mortgage insurance decreased by 50% and my closing date was delayed because they waited so long to run the update. When I was upset that my closing date was delayed, the loan supervisor yelled at ME for being upset because he vaguely told me "things might change" and I should have realized that meant my closing would be delayed. Absolutely will never do business with them ever again. I'm only sorry that they got any fees at all for handling my mortgage.

I tried to get a currency exchange was told I had a choice of large bills, mix or small bills and…read morerequested small bills. They called me when they arrived but were large bills. I asked if this was a mistake and they didn't know but would return them for small bills take 2-3 business days. One week later I called the bank and they said they only had large bills same ones and I went to the bank and the bank teller wasn't there. Never again will I do business with Chase Bank of Canfield!

Only wished they had more branches here in Pennsylvania . I've been banking with them for decades…read morewhen I lived in California and never had any problems . Staff are always top notch .